AXIS 700 Network Scan Server The Plug-and-Play Solution for Distributing Scanned Information Across Networks U s e r's M a n u a l v 1 .
AXIS 700 User’s Manual AXIS 700 Network Scan Server User’s Manual
AXIS 700 User’s Manual 2 Safety Notices - Please observe all safety markings and instructions when using this product. Caution! - potential hazard that can damage the product. Important - potential hazard that can seriously impair operation. Do not proceed any of the above notices until you have fully understood the implications.
AXIS 700 User’s Manual Preface Preface Thank you for purchasing the AXIS 700 Network Scan Server. This product has been developed to connect your digital copiers and scanners anywhere in your network, simplifying distribution and archiving of information. The AXIS 700 can also be integrated with workflow and document management systems. About This Manual The manual provides introductory information as well as detailed instructions on how to set up and manage the AXIS 700 in various network environments.
4 Preface AXIS 700 User’s Manual IBM Mainframe and S/3x - AS/400 Print Servers and Protocol Converters - includes a wide range of LAN, coax and twinax attached print servers for the IBM host environment. By emulating IBM devices, these servers provide conversion of the IPDS, SCS and 3270DS data streams to the major ASCII printer languages.
AXIS 700 User’s Manual Table of Contents Table of Contents Section 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 The AXIS 700 Network Scan Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Section 2 Basic Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6 Table of Contents AXIS 700 User’s Manual Appendix A Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Restoring Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Front Panel Indicator Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Error and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Displaying the Log File . . . . . . . . .
AXIS 700 User’s Manual Section 1: Introduction Section 1 Introduction The AXIS 700 Network Scan Server The AXIS 700 connects digital copiers and document scanners to Ethernet networks. Together with a scanning device, such as a digital copier or a scanner, it allows information such as documents, photographs and reports to be sent across the enterprise environment or around the world. The AXIS 700 can also be integrated with workflow and document management systems.
8 Section 1: Introduction AXIS 700 User’s Manual Features and Benefits File Server Independence The AXIS 700 is connected as a node in an Ethernet network, enabling scanning devices to be accessed through the network, via Internet and intranet-related protocols. It can be used independently of file servers, i.e. communication takes place directly between the network client and the AXIS 700, without network licensing fees. This results in high performance and reliability.
AXIS 700 User’s Manual Section 1: Introduction Flexibility From the AXIS 700 control panel, you can send scanned documents directly to e-mail addresses and files on FTP servers or desktop file directories. You can also use a standard Web browser to trigger and save scanned documents. The available range of transfer methods and image formats enables you to adapt the AXIS 700 to your needs rather than the other way around.
10 Section 1: Introduction AXIS 700 User’s Manual
AXIS 700 User’s Manual Section 2: Basic Installation Section 2 Basic Installation This section includes a brief product description and instructions for installing the AXIS 700 in your network environment. You install the AXIS 700 in these steps: • • • • Connecting the AXIS 700 to the scanning device Connecting the AXIS 700 to the network Assigning an IP address Verifying the installation Hardware Inventory Unpack and inspect all parts for damage. Contact your dealer if anything is missing.
12 Section 2: Basic Installation AXIS 700 User’s Manual Optional Accessories Optional Accessories SCSI connectors Additional memory equipment Model Variants Part Numbers 50-pin high-density shielded SCSI connector (micro-D) 14260 50-pin high-density shielded SCSI connector (Centronics) 14259 PLD.
AXIS 700 User’s Manual Section 2: Basic Installation Physical Description Back Panel Network connectors 10baseT 10base2 Reset button SCSI connector Network Connectors Power supply The AXIS 700 is equipped with 10baseT and 10base2 connectors for connection to the Ethernet network. Power Supply The AXIS 700 can use either the AXIS PS-C or AXIS PS-E power supply. Reset Button The reset button is used for restoring the factory default settings. See “Restoring Factory Default Settings” on page 69.
14 Section 2: Basic Installation Busy Network AXIS 700 User’s Manual The busy indicator turns on when the AXIS 700 is allocated for use and remains on during the scanning process. The network indicator indicates network activity. Power The power indicator indicates that power is connected to the AXIS 700. Note: o While the AXIS 700 is idle, the Power indicator should be on, the Network indicator should flash randomly, and the Status and Busy indicators should be off.
AXIS 700 User’s Manual Section 2: Basic Installation Menu The Menu key scrolls the menu. Enter The Enter key selects multiple destinations. Up/Down The Up and Down keys scroll and select menu options. Cancel The Cancel key cancels the process at any stage and clears any selections made from the menu. It also resets error messages. Note: o The AXIS 700 will always use the destination and scanning options most recently shown, whether explicitly selected or not.
16 Section 2: Basic Installation AXIS 700 User’s Manual Connecting the AXIS 700 to the Scanning Device Caution! o Make sure that the power supply (AXIS PS-C, 12 V DC, 36VA or AXIS PS-E, 12 V DC, 13,2VA) included in the delivery is marked with the correct mains voltage. o Always make sure that power is not connected to any of the units when making changes to the SCSI chain. The SCSI bus may become damaged if you connect or disconnect units when the power is on.
AXIS 700 User’s Manual Section 2: Basic Installation During the self test, this message will appear on the display: $;,6 9HUVLRQ [ [[ where x.xx is the software version number. Assigning an IP Address To establish communication with the TCP/IP environment, you must assign an IP address and optionally make up a unique host name for your AXIS 700. The IP address can be set from the AXIS 700 control panel, or using any of the conventional methods: DHCP, ARP, RARP or BOOTP.
18 Section 2: Basic Installation AXIS 700 User’s Manual 4. Press Enter to edit the IP address: (GLW ,3 DGGUHVV 5. Press Menu to move through the digits and highlight each digit, one at a time. 6. Use required. to increase or decrease each highlighted digit, as 7. Press Enter to confirm the changes. 8. Press Menu to display the default router address: 'HIDXOW URXWHU 9. Press Enter to edit the default router address: (GLW URXWHU 10.
AXIS 700 User’s Manual Section 2: Basic Installation 15. Press Menu once more to display the final instructions: 3UHVV LI \RX DUH ILQLVKHG 16. Press Enter to exit the IP settings. The AXIS 700 then completes the startup sequence. 17. Note the name or IP address of the AXIS 700 on the instruction label and attach it to the top cover. When the Status indicator stops flashing and remains off, the AXIS 700 is ready for use.
20 Section 2: Basic Installation Other Methods for Downloading the IP Address AXIS 700 User’s Manual As an alternative to the AXIS 700 control panel, you can use one of these methods for downloading the IP address: DHCP, ARP, RARP or BOOTP. All methods are enabled by default. If necessary, you can disable the RARP, BOOTP and DHCP methods by editing the configuration parameters. The main characteristics of each of these methods are: DHCP DHCP is available in Windows NT, UNIX and NW5.
AXIS 700 User’s Manual Section 2: Basic Installation Before you begin Make sure the AXIS 700 is powered on and attached to the network. System Privileges You will need administrator privileges on the Windows NT server or root privileges on the UNIX system. Ethernet Address Depending on the method you are using, you will need to know the Ethernet address of your AXIS 700. The Ethernet address is based upon the AXIS 700 serial number. You will find the number on the underside label.
22 Section 2: Basic Installation Using DHCP AXIS 700 User’s Manual Follow these steps to use the DHCP method: 1. Edit or create a scope in the DHCP manager of the DHCP daemon. For Windows NT servers, refer to the “Windows NT Resource Kit” on how to do this. The entries made in this scope typically include the following parameters: • Range of IP addresses • Subnet mask • Default router IP address • Lease duration • Mail server IP address • DNS server IP address • Domain name • NTP server IP address 2.
AXIS 700 User’s Manual Using ARP in Windows Section 2: Basic Installation In Windows 95/98 and Windows NT, you can download the IP address using ARP. Perform the following commands to download the IP address and verify the communication. From the DOS prompt, type the following: arp -s ping The Ethernet address equals the serial number of the AXIS 700 with each pair of digits separated by a hyphen. Example: arp -s 172.16.253.80 00-40-8c-11-00-86 ping 172.16.
24 Section 2: Basic Installation Using ARP in UNIX and OS/2 AXIS 700 User’s Manual In UNIX and OS/2, type the following commands to download the IP address and verify the communication: arp -s temp ping The Ethernet address or node address equals the AXIS 700 serial number with each pair of digits separated by a colon. Example: arp -s spserv 00:40:8c:11:00:86 temp ping spserv The host will return ‘spserv is alive’ or a similar message.
AXIS 700 User’s Manual Using RARP in UNIX Section 2: Basic Installation Follow these steps to download the IP address using the RARP method: 1. Append the following line to your Ethernet address table. This is typically performed by editing the file /etc/ethers. Example: 00:40:8c:24:c0:1c spserv 2. If necessary, update your host table and alias name databases as required by your system. 3. Start the RARP daemon, if it is not already running.
26 Section 2: Basic Installation Using BOOTP in UNIX AXIS 700 User’s Manual Follow these steps to download the IP address using the BOOTP method: 1. Append the following entry to your boot table. This is typically performed by editing the file /etc/bootptab.
AXIS 700 User’s Manual Section 2: Basic Installation Verifying the Installation Upon successful installation, the AXIS 700 will identify the attached scanning device and display the name of the detected unit. If the scanning device is not supported, an error message will be displayed.
28 Section 2: Basic Installation AXIS 700 User’s Manual 4. The AXIS 700 Home Page, the Scan Document page, is displayed. Click Scan. Depending on the image format specified by the profile, the Web browser will display the image in an associated image viewer or ask you to save the file.
AXIS 700 User’s Manual Section 3: Configuring the AXIS 700 Section 3 Configuring the AXIS 700 This section describes how to configure the AXIS 700. Before the AXIS 700 can be used for distributing documents, you must specify these settings: • Network protocol settings • Destinations - E-mail addresses and file directories Optionally, you can also modify these settings. However, when installing the AXIS 700 for the first time, you can simply keep the defaults.
30 Section 3: Configuring the AXIS 700 AXIS 700 User’s Manual Accessing the Administration Pages You can access the AXIS 700 Home Page using a standard Web browser such as Netscape Navigator or Internet Explorer. 1. Start the Web browser. 2. Enter the name or IP address of the AXIS 700 on the location/address line: Example http://172.19.2.254 3. This brings you to the AXIS 700 Home Page. 4. Click Administration.
AXIS 700 User’s Manual Section 3: Configuring the AXIS 700 You will be prompted to enter the Server password when entering for the first time during a session. The default password is pass. This page is displayed: 5.
32 Section 3: Configuring the AXIS 700 AXIS 700 User’s Manual Specifying Network Settings You must set up the AXIS 700 for all the network protocols that you intend to use. Click Network Settings. Wizard Click Wizard to enter a configuration wizard that guides you through the configuration procedures for each protocol. This is a convenient way to set up your AXIS 700 in your network environment. TCP/IP Select TCP/IP and click Start to assign IP addresses.
AXIS 700 User’s Manual Mail (SMTP) Section 3: Configuring the AXIS 700 Select Mail (SMTP) and click Start to specify the mail server that provides your e-mail facilities. Note: o Reply address is empty as default but should be set to a valid address as some mailservers do not accept an empty reply address. External Address Book Select External Address Book and click Start to specify a source for external addresses.
34 Section 3: Configuring the AXIS 700 • AXIS 700 User’s Manual Set IP Address Automatically - Check the methods you want to use for automatically downloading the IP address at start-up. Depending on how your network has been configured, other Internet-related parameters such as the default router, subnet mask, mail server, time server etc. might also be set automatically.
AXIS 700 User’s Manual Section 3: Configuring the AXIS 700 • Primary DNS Server - Specify the IP address of the primary DNS (Domain Name System) server. DNS servers are used for identifying computers with names instead of IP addresses. • Secondary DNS Server - Specify the IP address of the secondary DNS server that will be used in case the primary DNS server is disconnected or unavailable.
36 Section 3: Configuring the AXIS 700 E-mail (SMTP) AXIS 700 User’s Manual Select E-mail (SMTP) to set E-mail. From this page you can set the following parameters: • Primary Mail Server - Specify the name or IP address of the SMTP mail server that provides the e-mail facilities, e.g. mail or mail.domain.com or 172.19.2.254. • Secondary Mail Server - Optionally specify the name or IP address of the secondary mail server.
AXIS 700 User’s Manual External Address Book Section 3: Configuring the AXIS 700 Select External Address Book to set the External Address Book. Your options here are: • No External Address Book - Select this option if you do not want to retrieve an External Address Book. • External Address Book via LDAP (e-mail destinations only) Select this option to retrieve an external address book from an LDAP (Lightweight Directory Access Protocol) server. For more information on LDAP, see “LDAP” on page 77.
38 Section 3: Configuring the AXIS 700 AXIS 700 User’s Manual E-mail Field - Specify the name of the field that contains the email address. Search Base - Specify where to begin the search, e.g. o=companyname, c=countrycode. Filter - Specify an LDAP filter in order to reduce the length of the destination list. The filter can be a real LDAP filter, e.g. (givenName=*). You can also specify a list of conditions, e.g. mail=adm*,telephoneNumber=+1 800*.
AXIS 700 User’s Manual Section 3: Configuring the AXIS 700 The last five fields only apply to file destinations. The Description, Transfer method and Destination fields are mandatory for all destination types. For FTP destinations, the Server field is mandatory as well. If the other fields are omitted, default values will be used. These are defined on the Destination Default page. Note: o The configuration parameters are described in “The Parameter List” on page 83.
40 Section 3: Configuring the AXIS 700 AXIS 700 User’s Manual Specifying Destinations Destinations are used when sending images from the AXIS 700 control panel. A destination can be an e-mail address or a file on an FTP server. From within the Administration pages, click Destinations. Note: • The previously added e-mail and file destinations are listed in the table. Click Detailed to view the detailed settings. • Click a link in the Destination Name list to edit the destination.
AXIS 700 User’s Manual E-mail Destinations Section 3: Configuring the AXIS 700 E-mail destinations allow the users to send scanned images to e-mail addresses using the SMTP protocol. 1. Click New E-mail Destination >> to define a new e-mail destination. The e-mail can include the scanned image as: • an e-mail attachment, or • a hyperlink (URL) to the original file 2. If you are using e-mail URLs , you must specify the location for storing the scanned images.
42 Section 3: Configuring the AXIS 700 File Destinations AXIS 700 User’s Manual File destinations allow the users to store scanned images in a directory on a file server using the FTP protocol. Click New File Destination >> to define a new file destination. The following information needs to be specified: • If you have a series of image files, you can append a unique sequence number to the file name. A new image file will then be stored each time someone sends to the specified destination.
AXIS 700 User’s Manual URL for Email Section 3: Configuring the AXIS 700 The URL for Email page specifies where images should be stored when the URL is sent to an e-mail destination. Click URL for Email >> to identify the FTP server where the image will be stored. In order to complete the task you must enter the correct information in the text fields: • Enter the name or IP address of the FTP server in the FTP Server field.
44 Section 3: Configuring the AXIS 700 Destination Defaults AXIS 700 User’s Manual The Destination Defaults page allows you to specify default values for destination specific parameters, like used profiles and file server login information. Click Destination Defaults >> to change the default values: In order to complete the task you must enter the correct information in the text fields: • Defaults for E-mail and File Destinations Select the default Scanning Profile to use.
AXIS 700 User’s Manual Section 3: Configuring the AXIS 700 If required, you must specify a user name and password for logging in to the FTP server. Enter your user name in the User field and enter the password in the Password field. In the File Name field, specify the name of the scanned image. on the FTP server where the image will be stored. The file name can optionally be combined with a sequence number and a file extension using the following syntax ., e.g.
46 Section 3: Configuring the AXIS 700 AXIS 700 User’s Manual Specifying System Settings Click This AXIS 700 to display general system information.
AXIS 700 User’s Manual General Here you can change the Server Password and Time Synchronization: • Note: It is recommended that you set a Server password to protect the system settings. For example, you will be prompted for the password when logging in for administration via HTTP or FTP. The default password is pass. o If you lose the Server password, you must restore the factory default settings. See “Restoring Factory Default Settings ”on page 69.
48 Section 3: Configuring the AXIS 700 AXIS 700 User’s Manual Specifying Profiles A profile is a combination of scanning device and image parameters used when scanning. The profile is optionally part of the destination definition. However, the user can override that setting by choosing another profile from the AXIS 700 control panel at the moment of scanning. The AXIS 700 can generate files in standard TIFF, JPEG and PDF format. Note: o These files are merely images that do not include searchable text.
AXIS 700 User’s Manual Section 3: Configuring the AXIS 700 • If you permit the users to add temporary profiles, the five most recently added ones will appear in the list. You can make temporary profiles permanent by clicking Make Permanent . • To change the default profile settings, e.g. the paper size, click Profile Defaults >> and change the settings. • To to make sure that all pages are in upright position when scanned double sided, click PDF Options >> and change the settings.
50 Section 3: Configuring the AXIS 700 AXIS 700 User’s Manual Specifying Paper Sizes Paper sizes define the size of the scanned image and are optionally part of the profile. However, the user can override that setting by choosing another paper size from the AXIS 700 interface at the moment of scanning. The AXIS 700 includes 12 predefined standard paper sizes to cover most needs.
AXIS 700 User’s Manual Section 3: Configuring the AXIS 700 Configuring using FTP The AXIS 700 configuration file includes all the system parameter settings regarding network protocols, profiles, paper sizes and destinations. Follow these instructions to edit the configuration file using FTP: Caution! o Windows 95/98 has a directory called ‘config’ that contains important system files.
52 Section 3: Configuring the AXIS 700 AXIS 700 User’s Manual
AXIS 700 User’s Manual Section 4: Using the AXIS 700 Section 4 Using the AXIS 700 This section includes the following information: • • • • • • • Scanning methods Scanning to destinations Scanning multiple pages Adding temporary destinations and profiles Scanning parameters Scanning to the Web browser Viewing image files Scanning Methods The AXIS 700 supports four methods for distributing digital documents over the network: • • • • Scanning to an e-mail destination Scanning to a file destination Scannin
54 Section 4: Using the AXIS 700 AXIS 700 User’s Manual Destinations Scanning to destinations, i.e. e-mail and file destinations, is performed directly via the AXIS 700 control panel. This is typically how the AXIS 700 will be used. However, the Administrator must first set up the destinations from the Web browser interface. E-mail Scanning to e-mail allows sending scanned images as e-mails to anyone defined in the destination list. It makes it easy to forward image files to yourself and others.
AXIS 700 User’s Manual Web Browser Section 4: Using the AXIS 700 Scanning to a Web browser is a convenient method for users that infrequently send information or users that do not have an e-mail address. It is also useful if you want to try a number of scanning profiles. You place the document in the scanning device and access the AXIS 700 from a standard Web browser. You can then trigger it directly from the Web browser and save the image within the Web browser dialog.
56 Section 4: Using the AXIS 700 AXIS 700 User’s Manual Scanning to Destinations Note: o Before scanning to an e-mail address or a file, the Administrator must have set up the destinations as described in “Specifying Destinations” on page 40. Perform these instructions from the AXIS 700 control panel: 1. The AXIS 700 display shows “Send to: xxxxxx” when it is ready for use. For example: 6HQG WR $FFRXQWLQJ 'HSW 2. Use to scroll through the destination list, until you find the desired destination.
AXIS 700 User’s Manual Section 4: Using the AXIS 700 One single page or a stack of paper in the sheet feeder: a. Press Send to scan and send the image to the destination in one step. Several separate pages or stacks of papers: a. Press Scan to scan each page. b. Insert the next page and press Scan again. Repeat the procedure until all the pages have been scanned. c. Press Send to transmit the image to the destination. During the scanning this message appears on the display: 6FDQQLQJ SOHDVH ZDLW 7.
58 Section 4: Using the AXIS 700 Notes: AXIS 700 User’s Manual o The JPEG format always sends each page as one separate image file. o Not all TIFF viewers support multipage image files. In that case, you must use a profile with the Multipage Documents parameter set to Separate file for each page, or use Send to scan each page. o Double-sided is only available if the scanning device supports duplexing.
AXIS 700 User’s Manual Section 4: Using the AXIS 700 Adding Temporary Destinations If you want to send a scanned document to an e-mail destination that does not appear in the destination list on the AXIS 700 display, you can add it temporarily from the Web browser interface. Note: o The Administrator might not allow users to add temporary e-mail destinations. 1. Start the Web browser. 2. Enter the name IP address of your AXIS 700 on the location/address line: Example http://172.19.2.254 3.
60 Section 4: Using the AXIS 700 Note: AXIS 700 User’s Manual o All temporary destinations are erased when the AXIS 700 is shut down or re-started. Adding Temporary Profiles If you have tried all the available profiles and are still not satisfied with the result, you can add a temporary profile from the Web browser interface. Note: o The Administrator might not allow users to add temporary profiles. 1. Start the Web browser. 2.
AXIS 700 User’s Manual Section 4: Using the AXIS 700 Scanning Parameters For each scanning job, you can specify these parameters: • Profile • Paper size • Double-sided From the AXIS 700 control panel, you press Menu to scroll through the menu. Use to find the desired value. Note: o If you do not specify anything, the default settings will be used. Profile The AXIS 700 comes pre-installed with 8 standard profiles designed to cover most needs. The profiles are maintained by the Administrator.
62 Section 4: Using the AXIS 700 Note: AXIS 700 User’s Manual o Depending on your scanning device, some profiles may not be valid or useful. For instance, color profiles are useless for black/white scanning devices, unless they can do gray-scale scanning. This table outlines when to use the predefined profiles: Name Description Color high Color pictures with high demand for precision. Suitable for photos, presentation slides, clip art in documents etc.
AXIS 700 User’s Manual Paper Sizes Notes: Section 4: Using the AXIS 700 The AXIS 700 comes pre-installed with 14 paper sizes designed to cover most needs. See the table page 50. The paper sizes are maintained by the Administrator. o The default paper size is Letter. o You can select another paper size to become the default paper size by changing the Paper Size parameter on the Profile Defaults page. You reach this page by clicking Scanning Profiles and Profile Defaults >>.
64 Section 4: Using the AXIS 700 AXIS 700 User’s Manual Scanning to the Web Browser Follow these steps to send the scanned image to your Web browser: 1. Place the material in the scanning device. 2. Start the Web browser. 3. Enter the name or IP address of the AXIS 700 on the location/address line: Example http://172.19.2.254 4. This brings you to the AXIS 700 Home Page, the Scan Document page. We recommend that you add the address as a bookmark, or as a link on the department or workgroup’s Web page.
AXIS 700 User’s Manual Section 4: Using the AXIS 700 7. If you are not satisfied with the result, you can try one of the other available profiles or set up a new one by clicking Custom >>. 8. If you have additional documents to scan, click Reserve Scanner to lock the unit for your own use and then complete the scanning from the AXIS 700 control panel. 9. Insert a single page on the flatbed or a stack of paper into the sheetfeeder of the attached scanning device. 10.
66 Section 4: Using the AXIS 700 AXIS 700 User’s Manual Viewing Image Files The AXIS 700 generates standard TIFF, PDF and JPEG images that are supported by most image-related applications. The AXIS 700 does not rely on any product-specific software installed on each client. Still, to be able to use the images created, you need tools for viewing and manipulating the images.
AXIS 700 User’s Manual Notes: Section 4: Using the AXIS 700 o When using the “Text” profiles for scanning documents, make sure that the viewing tool supports multipage CCITT G.4compressed TIFF; this format is the most common standard for imaging and archiving scanned documents. If your application does not support multipage documents, you can create a profile that generates single page documents, or scan each page as a separate job. o When scanning pictures, e.g.
68 Section 4: Using the AXIS 700 Associating Image Formats with Applications AXIS 700 User’s Manual Applications are typically associated with a file format automatically during the installation procedure. If not, it is recommended that you manually associate your image applications with the supported image file formats, so that double-clicking on an image icon launches the appropriate application. In Windows 95/98 and NT, follow these steps to associate an application with a specific file format: 1.
AXIS 700 User’s Manual Appendix A: Troubleshooting Appendix A Troubleshooting This appendix helps you to: • • • • Restore factory default settings to the AXIS 700 Interpret the AXIS 700 front panel indicators Interpret the AXIS 700 error messages Display the log file Restoring Factory Default Settings If required, you can restore the factory default settings to the AXIS 700.
70 Appendix A: Troubleshooting Reset Button AXIS 700 User’s Manual Follow these steps to restore the default settings using the Reset button: 1. Turn off the AXIS 700. 2. Press and hold the Reset button while you switch on the AXIS 700. Keep the Reset button pressed until the Status, Busy and Network indicators flash at regular two second intervals. Reset button 3. Release the Reset button and wait at least two seconds (one flash of the indicators). 4.
AXIS 700 User’s Manual FTP Appendix A: Troubleshooting Follow these steps to restore the default settings using FTP: 1. Log in to the AXIS 700 with the command ftp , where is the name or IP address assigned to your AXIS 700. 2. You will be prompted for user id and password. Use the user id root, which has the default password pass (root is the user id with the highest priority). 3. Issue the command get defaults to restore the default settings.
72 Appendix A: Troubleshooting Error Conditions This table lists a summary of error conditions: Event Busy LED Network Remarks LED Off Off Check SCSI cable to scanning device Off Off Off Check RJ45 cable to network Off Off Off Check RJ45 cable to network. If known network traffic, the Network LED should flash.
AXIS 700 User’s Manual Appendix A: Troubleshooting Error and Warning Messages This table lists the error and warning messages that might appear on the AXIS 700 message display: Message Description Scanner lamp failure The lamp in the scanner is broken. See the scanner manual for instructions. Scanner fuse blown A fuse in the scanner is broken. See the scanner manual for instructions. Scanner compression unit failure The image compression unit in the scanner did not work properly.
74 Appendix A: Troubleshooting AXIS 700 User’s Manual Message Description Unresolved name: Cannot find the IP address mapped to . Not available: Cannot establish communication with the server specified in . Please try again later. Login failed: Incorrect FTP server password specified for the file destination. Disconnected: The connection to the destination specified in has been lost.
AXIS 700 User’s Manual Appendix A: Troubleshooting Message Description The search base specified for LDAP is invalid The search base specified for LDAP is invalid. Illegal LDAP filter specified. The LDAP filter specified is illegal. User and password is required to connect this LDAP server. User and password is required to connect this LDAP server. LDAP error! No destinations were retrieved. LDAP error! No destinations were retrieved. Missing mandatory FTP parameter for external address book.
76 Appendix A: Troubleshooting AXIS 700 User’s Manual Displaying the Log File The AXIS 700 log file automatically logs all events and errors that have occurred since the last restart. You can access the log file using one of these methods: • • Control Panel Control panel Web browser Follow these steps to display the log file from the control panel: 1. Press Menu menu. 2. Use 3. Press Enter 4. Use Web Browser a few times, until you reach the Advanced to find the Server log option.
AXIS 700 User’s Manual Appendix B: LDAP Appendix B LDAP This section gives you an introduction to LDAP and how to use it. Introduction LDAP (Lightweight Directory Access Protocol) is used to program directory-enabled applications. It is a directory service that allows people to locate other users, resources, services and information. LDAP allows resources and services to be selected with ease and accessed with location-independence.
78 Appendix B: LDAP AXIS 700 User’s Manual Usual attribute types These are the most typical attribute types (the LDAP server implementation should understand these attribute types): Attribute Type Matches objectClass Describes the kind of object which the entry represents. cn Contains the name of an object. If the object is a person, it is typically the person’s full name. sn Contains the family name of a person. c Contains a two-letter country code.
AXIS 700 User’s Manual Appendix B: LDAP The attribute types are used to create search filters. There are six types of basic search filters and the syntax of the filters is in the format. Complex search filters can easily be constructed by combining these basic search filters and other complex filters using the Boolean operations AND, OR and NOT.
80 Appendix B: LDAP AXIS 700 User’s Manual Using the Boolean operators and a prefix notation, the basic filters can be combined to form more complex ones. The ‘&’ character represents AND, the ‘|’ character represents OR and the ‘!’ character represents NOT. Here are some examples that explain how to do that: Note: Filter Type Format Example Matches AND (&( )() ...) (&(sn=smith) (objectclass =person)) Entries with an object class of person and a surname exactly equal to Smith.
AXIS 700 User’s Manual Appendix B: LDAP o The way you construct your filter will have a large impact on how fast the search is conducted. If you create a filter involving structures that the directory server can not evaluate efficiently, performance is likely to suffer. Apart from being familiar with the administrator and/or the inner workings of the server itself, only trial and error can tell you whether your filter is working efficiently or not.
82 Appendix B: LDAP AXIS 700 User’s Manual
AXIS 700 User’s Manual Appendix C: The Parameter List Appendix C The Parameter List This table shows the AXIS 700 parameter list. The middle column shows the default values, when applicable. The right-hand column gives a brief description of the parameter. Important: o The parameters are case-dependent. They must be entered exactly as in the table below. Parameter name [Server] HardwareAddress Value Description = 00:40:8c:18:02:3c Specifies the AXIS 700 hardware address.
84 Appendix C: The Parameter List AXIS 700 User’s Manual Parameter name [IP] InternetAddress Value Description = 0.0.0.0 DefaultRouter = 0.0.0.0 NetMask = 0.0.0.0 BOOTPEnable RARPEnable DHCPEnable DomainName = yes = yes = yes = PrimaryDNS = 0.0.0.0 SecondaryDNS = 0.0.0.0 NTPServer = Specifies the AXIS 700 IP address, which must be a unique and valid address to prevent conflicts with other network devices. Specifies the IP address for the default router.
AXIS 700 User’s Manual Parameter name SystemContact Value = SystemName = SystemLocation = AuthenticationTrap = disabled [Clients] InformationLevel = Basic FTPDefaultUser FTPDefaultPassword = anonymous = AXIS_700@any.com FTPDefaultFileName = img%3i.
86 Appendix C: The Parameter List Parameter name Retrieve Method Value = None FTP Server FTP User = = FTP Password = FTP Directory = FTP File Name LDAP Server LDAP Port LDAP User LDAP Password LDAP Search Base = = = = = = LDAP Name Field = cn LDAP Mail Field = mail LDAP Filter = [International] Language =U.S. Unit = Inches [SMTP] Primary Mail Server = Description Specifies from where the address book will be retrieved. None, FTP or LDAP.
AXIS 700 User’s Manual Parameter name Description Value = X-Resolution = 200 Y-Resolution = 200 Data type = Black & White Paper orientation Image compression File format Double-sided = portrait = = = single-sided Document mode Intensity Contrast = = 50 = 50 Appendix C: The Parameter List Description Specifies the name of the profile. This is the name that will appear on the AXIS 700 message display. Specifies the resolution to be used for scanning in dots per inch (dpi).
88 Appendix C: The Parameter List Parameter name [Paper sizes] PaperSizes Value Description = 12 Specifies the number of paper sizes defined in the AXIS 700. PaperSize0 ... = PaperSize-A3 [PaperSize-A3] = Description = Width Length ... = = [END] AXIS 700 User’s Manual Note that the parameters in this list applies to all paper sizes parameters. Specifies the name of the paper size. This is the name that will appear on the AXIS 700 message display. Specifies the width of the paper.
AXIS 700 User’s Manual Appendix D: Updating the Software Appendix D Updating the Software The AXIS 700 software stored in Flash memory can easily be updated over the network using FTP. All software updates are free of charge. Instructions on how to carry out the update are supplied with the software update. Obtaining the Updated Software Your Dealer Contact your dealer to check if there has been any new issues of the software.
90 Appendix D: Updating the Software AXIS 700 User’s Manual Updating the Flash Memory To upgrade over the network you will need the following: • The file with the new AXIS 700 software. The name of the file is of the form product-version.bin, i.e. 700_1_14.bin for software release 1.14 of the AXIS 700. • A computer on the network with TCP/IP and FTP. Follow these steps to upgrade the AXIS 700 software: 1.
AXIS 700 User’s Manual Appendix D: Updating the Software o You can also update the Flash memory using the flash loading port. For more information on this option, please contact your local dealer or distributor.
92 Appendix D: Updating the Software AXIS 700 User’s Manual
AXIS 700 User’s Manual Appendix E Supported Systems Supported Web Browsers Appendix E: Technical specifications Technical Specifications Systems that support TCP/IP, Hypertext Transfer Protocol (HTTP) client (Web browser), and at least one of these protocols: • • File Transfer Protocol (FTP) server Simple Mail Transfer Protocol (SMTP) server • • • Netscape Navigator 3.0 or higher Microsoft Internet Explorer 3.0 or higher HTTP 1.0+ and HTML 3.
94 Appendix E: Technical specifications AXIS 700 User’s Manual For the most recent list of supported scanners and copiers, check the AXIS 700 web site http://www.axis.com/products/axis_700/ or contact your local dealer. Supported LDAP Server Software • • • Microsoft Exchange 5.0 Lotus cc: Mail 8.2 Novell GroupWise 5.2 Supported Image Formats • TIFF 6.0, CCITT G.3 and G.4 for black/white images, PackBits for grayscale images; both single- and multipage TIFF are supported.
AXIS 700 User’s Manual Number of Destinations Software Updates Hardware Logical Connection Attachments Network Connectors Optional Accessories Power supply Dimensions Weight Environmental Approvals EMC Safety Warranty Appendix E: Technical specifications Depending on the length of the addresses, the Administrator can define 50-100 destinations within the AXIS 700. The maximum number is limited by the EEPROM memory.
96 Appendix E: Technical specifications AXIS 700 User’s Manual
AXIS 700 User’s Manual Appendix F ADF Appendix F: Glossary Glossary Automatic Document Feeder. AIX Advanced Interactive eXecutive. A version of the UNIX operating system from IBM that runs on various IBM computers including Mainframe systems. ARP Address Resolution Protocol. A protocol within TCP/IP networks that allows a host to find the physical address of a node on the same network. BOOTP BSD CCITT G.4 CMIP DHCP dither DNS duplex Boot Protocol.
98 Appendix F: Glossary FTP AXIS 700 User’s Manual File Transfer Protocol. The TCP/IP protocol used for transferring files between computers on a network. HTML Hypertext Markup Language. A standard hypertext language used to create web pages and other hypertext documents. HTTP Hypertext Transfer Protocol. The TCP/IP protocol for web based communication, e.g. Web browsers. IP Internet Protocol.
AXIS 700 User’s Manual Appendix F: Glossary OCR Optical Character Recognition. A technology that converts scanned documents into editable and searchable text. PDF Portable Document Format. A format for cross-platform distribution of electronic documents. Can be viewed by anyone that has Acrobat Reader from Adobe installed. RARP Reverse Address Resolution Protocol. A TCP/IP protocol governing the translation of a Data-Link Control (DLC) address to an IP address.
100 Appendix F: Glossary AXIS 700 User’s Manual
AXIS 700 User’s Manual Index Index A address book 33 Administration tools 30 Advanced menu 19, 76 AIX systems 24 archiving 66 ARP OS/2 24 UNIX 24 Windows 23 assigning an IP address 17 associating image formats 68 attachments in e-mails 41 attribute 78 attribute types 78 AXIS Online CD 12 Axis User Group 4 Axis WWW Home Page 89 B BOOTP 26, 34 Busy indicator 14, 71 C CCITT G.
102 Index AXIS 700 User’s Manual G grayscale 48, 66 O OCR 66 H HTTP 35 P Paper orientation 58 paper sizes 50, 63 PDF 66 photo 48, 50 picture editing 66 Power indicator 14, 71 predefined paper sizes 50 predefined scanning profiles 48 Primary DNS Server 34 Primary Mail Server 36 protocol settings 32 I image editing 66 image formats 48, 66 image viewers 66 indicators 13 IP Address 33 IP address ARP 23, 24 BOOTP 26 control panel 17 DHCP 22 RARP 25 J job separation sheets 58 JPEG 48, 57, 61, 66, 67 L lang
AXIS 700 User’s Manual Server log 76 Server Password 47 Server password 30 setting IP address ARP 23, 24 BOOTP 26 control panel 17 DHCP 22 RARP 25 setting up destinations 40 setting up paper sizes 50 SMTP 33, 36, 54 specifying scanning parameters 61 Status indicator 13, 71 Subject Text 36 Subnet Mask 34 subnet mask 18 Supported scanning devices 93 system settings 46 T TCP 32, 33 TCP/IP 32, 33 temporary e-mail destinations 40, 47, 59 temporary scanning profiles 47, 60 Text profile 48 TIFF 48, 66 Time Synchro
