AXIS A8004-VE Network Video Door Station User Manual
About this Document This manual is intended for administrators and users of the AXIS A8004-VE Network Video Door Station, and is applicable to firmware 5.60 and later. It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also be useful when developing shell scripts and applications. Later versions of this document will be posted at www.axis.com.
The power supply used with this product shall fulfill the requirements for Safety Extra Low Voltage (SELV) and Limited Power Source (LPS) according to IEC/EN/UL 60950-1. Battery The Axis product uses a 3.0 V BR/CR2032 lithium battery as the power supply for its internal real-time clock (RTC). Under normal conditions this battery will last for a minimum of five years. Low battery power affects the operation of the RTC, causing it to reset at every power-up.
AXIS A8004-VE Network Video Door Station Safety Information Safety Information Hazard Levels DANGER Indicates a hazardous situation which, if not avoided, will result in death or serious injury. WARNING Indicates a hazardous situation which, if not avoided, could result in death or serious injury. CAUTION Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury. NOTICE TICE NO Indicates a situation which, if not avoided, could result in damage to property.
AXIS A8004-VE Network Video Door Station Table of Contents Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hazard Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other Message Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Back . . . . . . . . .
AXIS A8004-VE Network Video Door Station Table of Contents System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Date & Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS A8004-VE Network Video Door Station Hardware Overview Hardware Overview 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 9 Camera Speaker Part number (P/N) & Serial number (S/N) Tampering alarm switch Front cover Wall mount Illuminator Call button Microphone Back 1 2 3 4 5 1 Control button 7
AXIS A8004-VE Network Video Door Station Hardware Overview 2 3 4 5 Status LED microSD/microSDHC/microSDXC slot supporting memory card up to 64 GB (card not included) Protective rubber gasket Back cover Connectors 1 1 2 3 4 5 2 3 4 5 Network connector (PoE) Relay connector I/O connector Audio connector Power connector (DC IN) Connectors and Buttons For technical specifications, see page 72. Network Connector RJ45 Ethernet connector with Power over Ethernet (PoE).
AXIS A8004-VE Network Video Door Station Hardware Overview Power Connector 2-pin terminal block for power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either a rated output power limited to ≤100 W or a rated output current limited to ≤5 A. Audio Connector 2-pin terminal block for line out. Important External radio transmitters may interfere with the product’s microphone signal.
AXIS A8004-VE Network Video Door Station Hardware Overview Status LED Indication Unlit Connection and normal operation. Green Shows steady green for 10 seconds for normal operation after startup completed. Amber Steady during startup. Flashes during firmware upgrade. Amber/Red Flashes amber/red if network connection is unavailable or lost. Red Flashes red for firmware upgrade failure.
AXIS A8004-VE Network Video Door Station Access the Product Access the Product To install the Axis product, see the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are • Internet Explorer® with Windows® • Safari® with OS X® and • ChromeTM or Firefox® with other operating systems. See Technical Specifications on page 72.
AXIS A8004-VE Network Video Door Station Access the Product For more information, see NAT traversal (port mapping) for IPv4 on page 60. See also AXIS Internet Dynamic DNS Service at www.axiscam.net For Technical notes on this and other topics, visit the Axis Support web at www.axis.com/techsup Set the Root Password To access the Axis product, you must set the password for the default administrator user root.
AXIS A8004-VE Network Video Door Station Access the Product Controls on the Live View Page Click the View size buttons to show the image in full size (right button) or to scale down the image to fit the browser window (left button). Click WDR on to enable WDR in intense backlight conditions. Click WDR off to disable WDR in low light conditions for optimal exposure. Select a stream profile for the Live View page from the Stream Profile drop-down list.
AXIS A8004-VE Network Video Door Station Access the Product Manual Trigger The Manual Trigger is used to trigger an action rule from the Live View page. The manual trigger can for example be used to validate actions during product installation and configuration. To configure the manual trigger: 1. Go to Setup > Events. 2. Click Add to add a new action rule. 3. From the Trigger drop-down list, select Input Signal. 4. From the second drop-down list, select Manual Trigger. 5.
AXIS A8004-VE Network Video Door Station Access the Product Use the slider to control the volume of the speakers and the microphone. Half-duplex mode The Talk/Listen button is used to switch between sending and receiving audio. The button can be configured from the Audio tab in the AMC Control panel: • Push-To-Talk mode: Click and hold the button to talk/send. Release the button to listen. • Toggle mode: Click once to switch between talking and listening.
AXIS A8004-VE Network Video Door Station Media Streams Media Streams The Axis product provides several audio and video stream formats. Your requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of available stream profiles. Other applications and clients can access video and audio streams directly, without going via the Live View page. How to Stream H.264 H.
AXIS A8004-VE Network Video Door Station Media Streams The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: • Windows Control Panel (from the Start screen or Start menu) • Alternatively, right-click the video image in Internet Explorer and click Settings.
AXIS A8004-VE Network Video Door Station Media Streams Note • = IP addess • The Axis product supports QuickTime 6.5.1 and later. • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.
AXIS A8004-VE Network Video Door Station Set Up the Product Set Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted access to all settings. • Operators have access to all settings except System Options See also the online help .
AXIS A8004-VE Network Video Door Station Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality. You can configure the following: • Video stream settings. See page 20. • Stream profiles. See page 21. • Camera settings. See page 22. • View areas. See page 23. • Overlay image. See page 24. • Privacy mask. See page 26. • Audio settings. See page 26. • Audio clips. See page 28.
AXIS A8004-VE Network Video Door Station Video and Audio • Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be Limited to a fixed amount. Alternatively, the frame rate can be set as Unlimited, which means the Axis product always delivers the highest frame rate possible under the current conditions. • Overlay settings. See Overlay on page 24. Click Save to apply the new settings. H.264 H.
AXIS A8004-VE Network Video Door Station Video and Audio • When setting up continuous recording. See Continuous Recording on page 53. • In the Live View page – select the stream profile from the Stream profile drop-down list. For quick setup, use one of the predefined stream profiles. Each predefined profile has a descriptive name, indicating its purpose. If required, the predefined stream profiles can be modified and new customized stream profiles can be created.
AXIS A8004-VE Network Video Door Station Video and Audio Exposure control - This setting is used to adapt to the amount of light used. Automatic is the default setting and can be used in most situations. The shutter speed is automatically set to produce optimum image quality. Flicker-free 50 or 60 Hz is used to remove flicker which can be caused by fluorescent and other light sources. The Hold current option locks the current exposure settings.
AXIS A8004-VE Network Video Door Station Video and Audio 4. Select an Aspect ratio and a Video stream resolution. 5. A new view area covers the whole image. Use the mouse to move and resize the view area. 6. Select Enable PTZ to enable digital PTZ for the view area. 7. Click Save to save the settings. To modify a view area, select the view area in the list and modify the settings as required. Click Save. To remove a view area, select the view area and click Remove.
AXIS A8004-VE Network Video Door Station Video and Audio maximum image resolution. If combining text and image overlays, take into consideration that the text overlay occupies 16 or 32 pixels in height (depending on the resolution) and has the same width as the video image. To automatically scale the image to the resolution used by the Axis product, select the option Scale with resolution from the Transparency Settings page which is displayed when uploading in the image. To upload an overlay image: 1.
AXIS A8004-VE Network Video Door Station Video and Audio 3. Select a Trigger and, optionally, a Schedule and Additional conditions. See the online help for details. 4. From the Actions list, select Overlay Text 5. Enter the text to display in the Text field. This is the text that #D will be replaced by. 6. Specify the Duration. The text can be displayed while the rule is active or for a fixed number of seconds.
AXIS A8004-VE Network Video Door Station Video and Audio Dynamic Processing Dynamic processing is used to improve the perceived sound quality. It consists of a group of technologies that correct and control audio signals. Common dynamic processing methods include reducing the volume of loud unwanted sounds and amplifying quiet sounds.
AXIS A8004-VE Network Video Door Station Video and Audio Audio Clips An audio clip is a sound file that can be played when events occur or directly from the Live View page. The audio clip must first be uploaded to the Axis product or recorded by a microphone connected to the product. To add, download, modify or remove audio clips, go to Video & Audio > Audio Clips. For more information see the online help To configure the Axis product to play audio clips when an event occurs, an action rule must be set up.
AXIS A8004-VE Network Video Door Station Voice over IP (VoIP) Voice over IP (VoIP) Voice over IP (VoIP) is a group of technologies that enables voice communication and multimedia sessions over IP networks. In the Axis product, VoIP is enabled through the Session Initiation Protocol (SIP) and Dual-Tone Multi-Frequency (DTMF) signaling. To open the product’s VoIP pages, go to Setup > VoIP. The VoIP settings include the following pages: • VoIP Overview. See The VoIP Overview Page on page 29. • SIP Settings.
AXIS A8004-VE Network Video Door Station Voice over IP (VoIP) 4. Enter the SIP port number and the SIP TLS port number. For more information, see Port Settings on page 30. 5. Select the protocols you want to enable for NAT traversal. See Network Address Translation (NAT) Traversal (port forwarding) on page 30. 6. Click Save. NOTICE TICE NO Allowing incoming calls enables the AXIS product to accept calls from any device connected to the network.
AXIS A8004-VE Network Video Door Station Voice over IP (VoIP) Like TURN, STUN can be used in full-cone, address-restricted cone, and port-restricted cone NAT setups. STUN is fast because it is lightweight. However, STUN does not allow incoming messages from symmetric NATs, and it cannot communicate with a peer behind the same NAT device. To use the STUN protocol for NAT traversal, select Enable STUN. Then enter the address of the STUN server.
AXIS A8004-VE Network Video Door Station Voice over IP (VoIP) Successful – The account has successfully registered with the SIP registrar. Failure – There is a problem with the account, such as the account credentials are wrong. Create or Edit Accounts To set up a SIP account: 1. Go to Setup > VoIP > Account Settings. 2. Click Add. 3. Enter the account details. - See Account Information on page 32. - See Account Credentials on page 32. - See SIP Server Settings on page 33.
AXIS A8004-VE Network Video Door Station Voice over IP (VoIP) Note Unless the devices are connected to NATs with SIP-specific port forwarding such as STUN or TURN, the account will only be able to communicate with devices that are connected to the same private network. For more information, see Network Address Translation (NAT) Traversal (port forwarding) on page 30. SIP Server Settings • Domain name – If available, enter the public domain name.
AXIS A8004-VE Network Video Door Station Voice over IP (VoIP) About SIP Addresses SIP addresses are used to identify users within a network just like you would use a phone number or an email address to contact a friend or colleague. Like email addresses, SIP addresses are a type of uniform resource identifier (URI) that includes two user-specific parts, a user ID or extension and a domain or IP address. Together with a prefix and the @ symbol, they make up a unique address.
AXIS A8004-VE Network Video Door Station Voice over IP (VoIP) • Edit DTMF configurations. See Edit DTMF Configurations on page 35. • Create and edit DTMF sequences. See Create and edit DTMF Sequences. Edit DTMF Configurations To modify a DTMF configuration: 1. Go to Setup > VoIP > DTMF Settings. . 2. Click Modify DTMF Configuration for SIP Account 3. Select the desired DTMF protocol(s), see DTMF Configuration Properties on page 35. 4.
AXIS A8004-VE Network Video Door Station Voice over IP (VoIP) - When having two DTMF sequences that start with the same sequence, for example, 01 and 0123, only the 01 DTMF event will be triggered. This is because 01 will always be the first match. To trigger on both sequences, add a suffix that will differentiate the sequences. For example, 01# is not a prefix to 0123#, hence both sequences will be triggered. - Duplicate sequences are not allowed.
AXIS A8004-VE Network Video Door Station Configure the Live View Page Configure the Live View Page You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of the Live View page. • Stream Profile. See page 21. • Default Viewer for Browser. See page 37. • Viewer Settings. See page 37. • Action Buttons. These are the buttons described in Controls on the Live View Page on page 13. • User Defined Links. See page 38. • Light Buttons.
AXIS A8004-VE Network Video Door Station Configure the Live View Page • Select Use PTZ joystick mode as default to enable joystick mode. The mode can be changed temporarily from the PTZ control panel. • Select Enable recording button to enable recording from the Live View page. This button is available when using the AMC viewer. The recordings are saved to the location specified in the AMC Control Panel. See AXIS Media Control (AMC) on page 16.
AXIS A8004-VE Network Video Door Station PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) The PTZ menu is available if digital PTZ (pan, tilt and zoom) is enabled in the selected view area. For more information on view areas, see View Area on page 23. Preset Positions A preset position is a saved view that can be used to quickly steer the camera to a specific position. A preset position consists of the following values: • Pan and tilt positions • Zoom position Each view area has its own preset positions.
AXIS A8004-VE Network Video Door Station PTZ (Pan Tilt Zoom) • Pan control • Tilt control • Zoom control To disable specific controls, deselect the options under Enable/Disable controls. If using multiple view areas, deselecting a control will only disable the control in the selected view area. Note Disabling PTZ controls will not affect preset positions. For example, if the tilt control is disabled, the product can still move to preset positions that require a tilt movement.
AXIS A8004-VE Network Video Door Station Detectors Detectors Camera Tampering Camera Tampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severely defocused. To send an alarm, for example an email, an action rule must be set up. To configure tampering: 1. Go to Detectors > Camera Tampering. 2. Set the Minimum duration, that is, the time that must elapse before an alarm is generated.
AXIS A8004-VE Network Video Door Station Detectors For instructions, see Set Up Motion Detection Windows on page 42. To control the number of motion detection alarms, the parameters Object Size, History and Sensitivity can be adjusted. See Motion Detection Parameters on page 42. Once motion detection windows are configured, the Axis product can be configured to perform actions when motion is detected. Possible actions include uploading images and start recording.
AXIS A8004-VE Network Video Door Station Detectors Recommended values 5–15% 60–90% 75–95% Default values 15% 90% 90% Note • To trigger on small objects or movements, use several small motion detection windows rather than one large window and select a low object size. • To avoid triggering on small objects, select a high object size. • While monitoring an area where moving objects are not expected, select a high history level.
AXIS A8004-VE Network Video Door Station Applications Applications Third party applications can be uploaded to and installed on the Axis product. Applications add functionality to the product, for example video analytics and intelligent video capabilities such as recognition, tracking, detection and counting. For information about available applications, downloads, trials and licenses, go to www.axis.
AXIS A8004-VE Network Video Door Station Applications If the Axis product is reset to factory default, installed applications and their settings are removed. For information about factory default, see Reset to Factory Default Settings.
AXIS A8004-VE Network Video Door Station Events Events The Event pages allow you to configure the Axis product to perform actions when different events occur. For example, the product can start a recording or send an email notification when motion is detected. The set of conditions that defines how and when the action is triggered is called an action rule.
AXIS A8004-VE Network Video Door Station Events To use more than one trigger for the action rule, select Additional conditions and click Add to add additional triggers. When using additional conditions, all conditions must be met to trigger the action. To prevent an action from being triggered repeatedly, a Wait at least time can be set. Enter the time in hours, minutes and seconds, during which the trigger should be ignored before the action rule can be activated again.
AXIS A8004-VE Network Video Door Station Events • • • • - Virtual Inputs – can be used by a VMS (Video Management System) to trigger actions. Virtual inputs can, for example, be connected to buttons in the VMS user interface. - Moving – Trigger the rule when the camera view moves due to a PTZ operation. This can for example be used as an additional condition to prevent an action rule triggered by motion detection to record video while the camera view moves due to a PTZ operation.
AXIS A8004-VE Network Video Door Station Events • Status LED – Flash the LED indicator. This can for example be used to validate triggers such as motion detection during product installation and configuration. • Stop Audio Clip – Stops playing a recorded audio clip when the Action rule is triggered. • WDR Mode – The WDR Mode can be turned on or off when the action rule is triggered. Add Recipients The product can send media files and messages to notify users about events.
AXIS A8004-VE Network Video Door Station Events SIP Make Call TCP Send Notification Typically used as a recipient for SIP calls when using the call button. Set Up Email Recipients Email recipients can be configured by selecting one of the listed email providers, or by specifying the SMTP server, port and authentication used by, for example, a corporate email server.
AXIS A8004-VE Network Video Door Station Events To use the recurrence in an action rule, first select Time from the Trigger drop-down list in the Action Rule Setup page and then select the recurrence from the second drop-down list. To modify or remove recurrences, select the recurrence in the Recurrences List and click Modify or Remove. Pre-configured Action Rules The Axis product is pre-configured with a set of action rules in order to simplify different setup requirements.
AXIS A8004-VE Network Video Door Station Recordings Recordings The Axis product can be configured to record video continuously or according to an action rule: • To start a continuous recording, see page 53. • To set up action rules, see page 46. • To access recordings, see Find Recordings on page 52. • To play recordings, see Play Recording on page 52. • To export a recording as a video clip, see Export Video Clip on page 53. • To configure camera controlled storage, see Storage on page 63.
AXIS A8004-VE Network Video Door Station Recordings To play a recording, follow these steps: 1. Go to Recordings > List. 2. To reduce the number of recordings displayed, select the desired options under Filter and click the Filter button to apply the filters. See also Find Recordings on page 52. 3. Select the recording and click Play. The recording will be played in a new browser window. Export Video Clip Recordings on the SD card or network share can be exported as video clips.
AXIS A8004-VE Network Video Door Station Languages Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click the Upload Language button. Select the new language from the list and click Save.
AXIS A8004-VE Network Video Door Station System Options System Options Security Users User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page.
AXIS A8004-VE Network Video Door Station System Options 2. Select an HTTPS certificate from the list of installed certificates. 3. Optionally, click Ciphers and select the encryption algorithms to use for SSL. 4. Set the HTTPS Connection Policy for the different user groups. 5. Click Save to enable the settings. To access the Axis product via the desired protocol, in the address field in a browser, enter https:// for the HTTPS protocol and http:// for the HTTP protocol.
AXIS A8004-VE Network Video Door Station System Options A Server/Client certificate can be self-signed or issued by a Certificate Authority (CA). A self-signed certificate offers limited protection and can be used before a CA-issued certificate has been obtained. To install a self-signed certificate: 1. Go to Setup > System Options > Security > Certificates. 2. Click Create self-signed certificate and provide the requested information. To create and install a CA-signed certificate: 1.
AXIS A8004-VE Network Video Door Station System Options Network Basic TCP/IP Settings The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version must always be enabled. IPv4 Address Configuration By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > Basic.
AXIS A8004-VE Network Video Door Station System Options ping -l 408 -t Windows example (this may require that you run the command prompt as an administrator) arp -s 192.168.0.125 00-40-8c-18-10-00 ping -l 408 -t 192.168.0.125 4. Check that the network cable is connected and then restart the product by disconnecting and reconnecting power. 5. Close the command prompt when the product responds with Reply from 192.168.0.125:... or similar. 6.
AXIS A8004-VE Network Video Door Station System Options Domain name - Enter the domain(s) to search for the host name used by the Axis product. Multiple domains can be separated by semicolons. The host name is always the first part of a fully qualified domain name, for example, myserver is the host name in the fully qualified domain name myserver.mycompany.com where mycompany.com is the domain name. Primary/Secondary DNS server - Enter the IP addresses of the primary and secondary DNS servers.
AXIS A8004-VE Network Video Door Station System Options Note • For NAT traversal to work, this must be supported by the router. The router must also support UPnPTM. • In this context, router refers to any network routing device such as a NAT router, Network router, Internet Gateway, Broadband router, Broadband sharing device, or a software such as a firewall. Enable/Disable - When enabled, the Axis product attempts to configure port mapping in a NAT router on your network, using UPnPTM.
AXIS A8004-VE Network Video Door Station System Options SNMP The Simple Network Management Protocol (SNMP) allows remote management of network devices. An SNMP community is the group of devices and management station running SNMP. Community names are used to identify groups. AXIS Video MIB (Management Information Base) for video hardware can be used to monitor Axis-specific, hardware-related issues that may need administrative attention.
AXIS A8004-VE Network Video Door Station System Options Bonjour The Axis product includes support for Bonjour. Bonjour is enabled by default and the product is automatically detected by operating systems and clients that support this protocol. Bonjour can be disabled under System Options > Network > Bonjour. Storage SD Card NOTICE TICE NO To prevent data corruption, the SD card should be unmounted before removal. Note For SD card recommendations see www.axis.
AXIS A8004-VE Network Video Door Station System Options The Axis product can be configured to automatically format SD cards that are inserted into the product. If autoformat is enabled and an SD card is inserted, the product will check if the SD card has the ext4 file system. If the card has a different file system, the card will automatically be formatted to ext4. Important If autoformat is enabled, only use new or empty SD cards.
AXIS A8004-VE Network Video Door Station System Options Ports & Devices I/O Ports The Axis product provides four configurable input and output ports for connection of external devices. For information about how to connect external devices, see Connectors on page 74. To configure the I/O ports, go to System Options > Ports & Devices > I/O Ports. Each port can function as input or output: • Input as Open circuit – The input becomes active when the circuit is grounded by, for example, a REX device.
AXIS A8004-VE Network Video Door Station System Options Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 67. To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours.
AXIS A8004-VE Network Video Door Station System Options Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide assistance for problems with customized scripts. To open the Script Editor, go to System Options > Advanced > Scripting. If a script causes problems, reset the product to its factory default settings, see page 67. For more information, see www.axis.
AXIS A8004-VE Network Video Door Station Troubleshooting Troubleshooting Check the Firmware Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
AXIS A8004-VE Network Video Door Station Troubleshooting 5. Reinstall the product, referring to the Installation Guide. If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/ Symptoms, Possible Causes and Remedial Actions Problems setting the IP address When using ARP/Ping Try the installation again. The IP address must be set within two minutes after power has been applied to the product. Ensure the Ping length is set to 408.
AXIS A8004-VE Network Video Door Station Troubleshooting Problems with streaming H.264 Problems with AXIS Media Control (Internet Explorer only) To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer. No H.264 displayed in the client Check that the relevant H.264 connection methods and correct interface are enabled in the AMC Control Panel (streaming tab).
AXIS A8004-VE Network Video Door Station Troubleshooting No audio Incorrect setup Check the sound card in the computer. Ensure that mute is not selected and that the volume settings are correct. Check that Enable audio support is selected under Setup > System Options > Security > Audio Support. Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio Settings. Poor audio quality Stuttering Reduce the number of listeners and viewers.
AXIS A8004-VE Network Video Door Station Technical Specifications Technical Specifications Function/group Item Specifications Camera Models AXIS A8004-VE Network Video Door Station Image sensor 1/3″, Progressive scan, RGB, CMOS Lens M12 mount, F2.8, Fixed iris, Megapixel resolution, 2.8 mm, Vertical angle of view (full sensor 1280x960): 73°, Horizontal angle of view (full sensor 1280x960): 97° Light sensitivity 0.04–100000 lux, F2.
AXIS A8004-VE Network Video Door Station Technical Specifications Function/group Item Specifications System Integration Application Programming Interface Open API for software integration including VAPIX® and AXIS Camera Application Platform; specifications at www.axis.com, AXIS Video Hosting System (AVHS) with One-Click Camera Connection, ONVIF Profile S; specification available at www.onvif.
AXIS A8004-VE Network Video Door Station Technical Specifications Function/group Item Specifications Edge storage microSD/microSDHC/microSDXC slot supporting memory card up to 64 GB (card not included) Support for recording to network share (network-attached storage or file server) Operating conditions -25°C to 50 °C (-13°F to 122 °F) Humidity 10–100% RH (non-condensing) Approvals EN 55022 Class A, EN 55024, EN 61000-6-1, EN 61000-6-2, FCC Part 15 Subpart B Class A, ICES-003 Class A, C-tick AS/NZS
AXIS A8004-VE Network Video Door Station Technical Specifications Configurable (Input or Output) 1. 2. 3–6 Digital input – Connect to pin 1 to activate, or leave floating (unconnected) to deactivate. 0 to max 40 V DC Digital output – Connected to pin 1 when activated, floating (unconnected) when deactivated. If used with an inductive load, e.g. a relay, a diode must be connected in parallel with the load, for protection against voltage transients.
AXIS A8004-VE Network Video Door Station Technical Specifications NO/NC 2, 5 Normally open/normally closed For connecting relay devices. The two relay pins are galvanically separated from the rest of the circuitry. CO 3, 6 Common 12 V DC 4 For powering auxiliary equipment. Note: This pin can only be used as power out. 1. 2. Max current = 700 mA Max voltage = +30 V DC Max voltage = +12 V DC Max current = 160 mA1 Max current = 750 mA2 When powered through Power over Ethernet IEEE 802.3af/802.
AXIS A8004-VE Network Video Door Station Technical Specifications Relay Connector 1 + 2 3 4 5 6 + Example setup of the relay connector 1 2 3 4 5 6 0 V DC (-) NO/NC configured as normally open for fail secure lock Common pin DC output 12 V NO/NC configured as normally closed for fail safe lock Common pin Performance Considerations When setting up your system, it is important to consider how various settings and situations will affect performance.
User Manual AXIS A8004-VE Network Video Door Station © Axis Communications AB, 2015 Ver. M1.25 Date: March Part No.
