User's Manual

AXISM3024–LVENetworkCamera
Troubleshooting
Lowerframeratethan
expected
SeePerformanceConsiderations,onpage55.
Reducethenumberofapplicationsrunningontheclientcomputer.
Limitthenumberofsimultaneousviewers.
Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
CheckintheAMCControlPanel(H.264tag)thatvideoprocessingisNOTsettoDecodeonly
keyframes.
Lowertheimageresolution.
Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)oftheAxis
product.SeeTechnicalSpecications,onpage52.
Videoandimageproblems,general
Imageunsatisfactory
CheckthevideostreamandcamerasettingsunderSetup>Video>VideoStreamandSetup>
Video>CameraSettings.
Disturbedfocus
Setthefocusmanuallybyturningthefocusring.SeeHardwareOverview,onpage5
MotionDetectiontriggersunexpectedly
Changesinluminance
Motiondetectionisbasedonchangesinluminanceintheimage.Thismeansthatifthereare
suddenchangesinthelighting,motiondetectionmaytriggermistakenly.Lowerthesensitivity
settingtoavoidproblemswithluminance.
Storageanddiskmanagementproblems
Videocannotberecorded
CheckthattheSDcardisnotwriteprotected(thatis,readonly).
SDcardcannotbemountedReformattheSDcardandthenclickMount.
ProblemRetrievingAdditionalVideoStreams
‘VideoError’displayedin
AXISCameraCompanion
‘503serviceunavailable’
errorinIE/AMCorQuick
Time
‘Cameranotavailable’
displayedinAXISCamera
Station
‘Ifnoimageisdisplayed,
theremightbetoomany
viewers…’inFirefox/Safari
‘ErrorreadingvideoStream’
messageinbrowserwhen
usingtheJavaapplet
Thiscameraisdesignedtodeliveruptofourdifferentstreams.Ifafthuniquestreamisrequested
thecamerawillnotdeliveritandanerrormessageisdisplayed.Theerrormessagedependsonthe
waythestreamisrequested.
Stream0:Maxresolution-1280x800,xed,cannotbeconguredforlowerresolutions
Stream1:1280x720,upscaledto1440x900,canuselowerresolutions
Stream2:1280x720,canuselowerresolutions
Stream3:720x576,usedforAxisCameraApplicationPlatform,canuselowerresolutions
Thesestreamsareusedonarst-come-rst-servedbasis.Examplesofusingastreamare:
•Liveviewinginawebbrowserorotherapplication
•Whilerecording-continuousormotiontriggeredrecording
•Aneventusingimagesonthecamera
•Aninstalledapplication,suchasAxisVideoMotionDetection2.1willalwaysusea
stream,regardlessofwhetheritisusedornot.
Thecameracandelivermorethanfoursimultaneousstreamsprovidedthecongurationofany
additionalstreamisidenticaltoanyofthefourrststreams.Identicalcongurationimpliesexactly
thesameresolution,framerate,compression,videoformat,rotationetc.Formoreinformation
seewww.axis.com/techsup
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