USER MANUAL AXIS P3344 Fixed Dome Network Camera
About this document This manual is intended for administrators and users of AXIS P3344 Fixed Dome Network Camera, and is applicable to firmware 5.40 and later. It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also be beneficial, for developing shell scripts and applications. Later versions of this document will be posted to the Axis website, as required.
AXIS P3344 Fixed Dome Network Camera Table of Contents Hardware overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LED indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessing the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Access from a browser .
AXIS P3344 Fixed Dome Network Camera Table of Contents Performance considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS P3344 Fixed Dome Network Camera Hardware overview Hardware overview 1 2 3 1 2 3 4 5 6 7 8 5 4 6 7 8 Part number (P/N) & Serial number (S/N) SD card slot Network connector (PoE) Audio out Network, Status and Power LED indicators Audio in I/O connector Control button Connectors Network connector - RJ-45 Ethernet connector. Supports Power over Ethernet (PoE).
AXIS P3344 Fixed Dome Network Camera Hardware overview • Connecting to AXIS Internet Dynamic DNS Service. See page 40. To connect, press and hold the button for about 3 seconds. • Resetting the product to factory default settings. See page 47. I/O connector Note For technical specifications, see page 53. I/O terminal connector - Use in applications for e.g. motion detection, event triggering, time lapse recording and alarm notifications.
AXIS P3344 Fixed Dome Network Camera Hardware overview 1 3.3 V max 50 mA 2 3 4 LED indicators LED Color Indication Network Green Steady for connection to a 100 MBit/s network. Flashes for network activity. Amber Steady for connection to a 10 MBit/s network. Flashes for network activity. Unlit No network connection. Green Steady green for normal operation. Amber Steady during startup and when restoring settings. Red Slow flash for failed upgrade. Green Normal operation.
AXIS P3344 Fixed Dome Network Camera Accessing the product Accessing the product To install the Axis product, refer to the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems. See Technical Specifications, on page 53.
AXIS P3344 Fixed Dome Network Camera Accessing the product Access from the Internet Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must configure your network router to allow incoming data traffic to the product. To do this, enable the NAT-traversal feature, which will attempt to automatically configure the router to allow access to the product. This is enabled from Setup > System Options > Network > TCP/IP Advanced.
AXIS P3344 Fixed Dome Network Camera Accessing the product Note • The default administrator user name root is permanent and cannot be deleted. • If the password for root is lost, the product must be reset to the factory default settings. See Reset to factory default settings, on page 47. The Live View page If the Axis product has been customized to meet specific requirements, not all the items described below will appear in the Live View page. The following provides an overview of each available button.
AXIS P3344 Fixed Dome Network Camera Accessing the product Click Snapshot to save a snapshot of the video image. Right-click the video image to save it in JPEG format on your computer. This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available. Enable this button from Live View Config > Action Buttons. The Audio clip drop-down list allows you to play an audio clip from the Live View page. Select the audio clip and click the Play button.
AXIS P3344 Fixed Dome Network Camera Accessing the product Click the Emulate joystick mode button and click in the image to move the camera view in the direction of the mouse pointer. Click the Center mode button and click in the image to center the camera view on that position. Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls. User-defined buttons can also appear in the Control panel. See Controls, on page 27.
AXIS P3344 Fixed Dome Network Camera Media streams Media streams The Axis product provides several audio and video stream formats. Your requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of available stream profiles. Other applications and clients can access video and audio streams directly, without going via the Live View page. How to stream H.
AXIS P3344 Fixed Dome Network Camera Media streams The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: • Windows Control Panel (from the Start menu) • Alternatively, right-click the video image in Internet Explorer and click Settings.
AXIS P3344 Fixed Dome Network Camera Media streams Note • = IP addess • The Axis product supports QuickTime 6.5.1 and later. • QuickTime adds latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.
AXIS P3344 Fixed Dome Network Camera Setting up the product Setting up the product The Axis product can be configured by users with administrator or operator rights. Click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted access to all settings. • Operators have access to all settings except System Options See also the online help . Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product: 1. Users.
AXIS P3344 Fixed Dome Network Camera Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality. You can configure the following: • Video stream settings. See page 17. • Stream profiles. See page 18. • Camera settings. See page 18. • View area. See page 20. • Overlay image. See page 20. • Privacy mask. See page 20. • Focus and zoom. See page 21. • Audio settings. See page 21. • Audio clips. See page 23.
AXIS P3344 Fixed Dome Network Camera Video and Audio Setting the compression level affects the image quality and bandwidth; the lower the compression, the higher the image quality with higher bandwidth requirements. To avoid bandwidth problems on the network, you can limit the frame rate allowed to each viewer. The maximum frame rate can be set to Unlimited, or you can limit the frame rate to a value. An image or text can be superimposed over the image as overlay. See Overlay, on page 20.
AXIS P3344 Fixed Dome Network Camera Video and Audio Increasing the Sharpness can increase bandwidth usage. A sharper image might increase image noise especially in low light conditions. A lower setting reduces image noise, but the whole image will appear less sharp. The Contrast changes the relative difference between light and dark. It can be adjusted using the slidebar.
AXIS P3344 Fixed Dome Network Camera Video and Audio View Area A view area is a cropped part of the full view. The view area is treated as a video source in Live View and has its own video stream and PTZ settings. To enable a view area, go to Video & Audio > Camera Settings and select Enable View Area. When setting up a view area it is recommended that the video stream resolution is the same size as or smaller than the view area size.
AXIS P3344 Fixed Dome Network Camera Video and Audio Focus & Zoom Focus and zoom should only be configured when installing or reinstalling the product. For installation instructions, refer to the product’s Installation Guide. To set focus and zoom: 1. Install the camera as described in the Installation Guide. 2. Go to Video & Audio > Focus & Zoom. 3. On the Basic tab, set the zoom level using the slider. The buttons < and > move the zoom position one step in either direction.
AXIS P3344 Fixed Dome Network Camera Video and Audio Simplex - Network Camera microphone only - Audio captured by the microphone connected to the Axis product is transmitted from the product to one or more clients. For more information about these settings, please see the online help . Audio Input An external microphone or a line source can be connected to the product’s Audio-in connector. Configure the audio input settings under Video & Audio > Audio Settings.
AXIS P3344 Fixed Dome Network Camera Video and Audio Audio Clips An audio clip is a sound file that can be played either when an event occurs or manually from the Live View page. Audio clips can be uploaded to the product or recorded by a microphone connected to the product. You can add, play, download, modify and remove audio clips from Video & Audio > Audio Clips. For more information see the online help . Note Audio clips cannot be used if the product’s audio functionality is enabled.
AXIS P3344 Fixed Dome Network Camera Live View Config Live View Config You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of the Live View page. • Stream Profile. See page 18. • Default Viewer for Browser. See page 24. • Viewer Settings. See page 25. • Action Buttons. These are the buttons described in Controls on the Live View page, on page 10. • User Defined Links. See page 25. • Output Buttons. See page 25.
AXIS P3344 Fixed Dome Network Camera Live View Config Browser Viewer Description Windows Internet Explorer AMC Recommended viewer in Internet Explorer (H.264/Motion JPEG) QuickTime H.264 Java applet A slower imaging alternative to AMC (Motion JPEG). Requires one of the following installed on the client: • JVM (J2SE) 1.4.2 or higher • JRE (J2SE) 5.0 or higher Still image Displays still images only.
AXIS P3344 Fixed Dome Network Camera PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) Preset Positions A preset position is a predefined view that can be used to quickly steer the camera to a specific location. Preset positions can be accessed in several ways: • By selecting the preset from the Preset positions drop-down list in the Live View Page. • When setting up action rules. See page 32. • When setting up Guard Tour. See page 26. To add a preset position: 1. Go to PTZ > Preset Positions. 2.
AXIS P3344 Fixed Dome Network Camera PTZ (Pan Tilt Zoom) 4. Select an available preset position and click Apply. 6. Specify the View Time in seconds or minutes. 7. Specify the View order or select the Random view order check box option. 8. Click Save. To modify or remove guard tours, go to PTZ > Guard Tour, select the guard tour in the Guard Tour List and click Modify/Remove. For more information see the online help .
AXIS P3344 Fixed Dome Network Camera Detectors Detectors Camera Tampering Camera Tampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severely defocused. To send an alarm, for example an email, an action rule must be set up. To configure tampering: 1. Go to Detectors > Camera Tampering. 2. Set the Minimum duration, that is, the time that must elapse before an alarm is generated.
AXIS P3344 Fixed Dome Network Camera Detectors Set up motion detection To set up a motion detection Include Window, follow these instructions: 1. Go to Detectors > Motion Detection. 2. Select the Configure Included Windows option and click New. Select the new window in the list of windows and enter a descriptive name. 3. Adjust the size (drag the bottom right-hand corner) and the position (click on the text at the top and drag to the desired position) of the active window (window with red frame). 4.
AXIS P3344 Fixed Dome Network Camera Detectors Recommended values 5–15% 60–90% 75–95% Default values 15% 90% 90% Tips: • To trigger on small objects or movements, use several small motion detection windows rather than one large window and select a low object size. • To avoid triggering on small objects, select a high object size. • If no objects should appear in the Include Window, select a high history level.
AXIS P3344 Fixed Dome Network Camera Applications Applications Third party applications can be uploaded to and installed on the Axis product. For information about available applications, downloads, trials and licenses, go to www.axis.com/applications To upload an application, go to Applications > Overview, click Browse to locate the file and then click Upload Package. Click on the uploaded application’s name to open the menu options Settings, License and About.
AXIS P3344 Fixed Dome Network Camera Events Events The Axis product can be configured to perform actions when different events occur, for example, start a recording when motion is detected. The set of conditions that defines how and when the action is triggered is called an Action Rule. The action rule will apply at specific periods called Schedules. It is possible to specify how often the action rule will recur. This is called Recurrences.
AXIS P3344 Fixed Dome Network Camera Events 5. Set one of the available pre-programmed time intervals from the Schedule drop-down list. 6. Select Send Notification from the Type drop-down list. 7. Select where to send the notification from the Recipient drop-down list. To add additional criteria, select the Additional conditions option. Add and select the desired options as described above. To prevent an action from being triggered repeatedly, a Wait at least time can be set.
AXIS P3344 Fixed Dome Network Camera Events 3. Click OK. To use the recurrence in an Action Rule, first select Time from the Trigger drop-down list in the Action Rule Setup page and then select the recurrence from the second drop-down list. To modify or remove recurrences, select the recurrence in the Recurrences List and click Modify or Remove.
AXIS P3344 Fixed Dome Network Camera Recordings Recordings The Axis product can be configured to record video continuously or according to an action rule: • To start a continuous recording, see page 35. • To set up action rules, see page 32. • To access recordings, see Recording List, on page 35. • To configure camera controlled storage, see Storage, on page 43. Recording List Recordings made to the SD card and network share are listed on the Recordings > List page.
AXIS P3344 Fixed Dome Network Camera Recordings Note If a new stream profile is selected while a recording is ongoing, the recording will be stopped and saved in the recording list and a new recording with the new stream profile will start. All previous continuous recordings will remain in the recording list until they are removed manually or through automatic removal of old recordings.
AXIS P3344 Fixed Dome Network Camera System Options System Options Security Users User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page.
AXIS P3344 Fixed Dome Network Camera System Options IEEE 802.1X IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol). To access a network protected by IEEE 802.1X, devices must authenticate themselves.
AXIS P3344 Fixed Dome Network Camera System Options To change the date and time settings, select the preferred Time mode under New Server Time: • Synchronize with computer time sets date and time according to the computer’s clock. With this option, date and time are set once and will not be updated automatically. • Synchronize with NTP Server obtains date and time from an NTP server. With this option, date and time settings are updated continuously.
AXIS P3344 Fixed Dome Network Camera System Options AXIS Video Hosting System (AVHS) AVHS used in conjunction with an AVHS service, provides easy and secure Internet access to live and recorded video accessible from any location. For more information and help to find a local AVHS Service Provider go to www.axis.com/hosting AVHS is enabled by default. The settings are configured under System Options > Network > TCP IP > Basic.
AXIS P3344 Fixed Dome Network Camera System Options Link-Local IPv4 Address Link-Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the product from other hosts on the same segment on the local network. The product can have a Link-Local IP and a static or DHCP-supplied IP address at the same time. This function can be disabled under System Options > Network > TCP/IP > Advanced.
AXIS P3344 Fixed Dome Network Camera System Options Note This FTP server has nothing to do with the product’s ability to transfer images via FTP to other locations and servers. RTSP The RTSP server running in the Axis product allows a connecting client to start an H.264 stream. The RTSP port number can be changed under System Options > Network > TCP/IP > Advanced. The default port is 554. Note H.264 video streams will not be available if the RTSP server is disabled.
AXIS P3344 Fixed Dome Network Camera System Options The following traps are available: • Cold start • Warm start • Link up • Authentication failed SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required. To use SNMP v3, HTTPS must be enabled, see HTTPS, on page 37. To enable SNMP v3, check the box and provide the initial user password. Note The initial password can only be set once.
AXIS P3344 Fixed Dome Network Camera System Options If the card’s status shows as failed, click Check disk to see if the problem can be found and then try Repair. To avoid filling the card, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings older than and select the number of days or weeks. To stop writing to the share and protect recordings from being removed, select Lock under Recording Settings. For more information, see the online help .
AXIS P3344 Fixed Dome Network Camera System Options • the default router • the subnet mask • the system time • the IEEE 802.1X settings • the focus position Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to factory default settings, on page 47.
AXIS P3344 Fixed Dome Network Camera System Options The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration. The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info). If required, a different log level can be used when sending emails. Advanced Scripting Scripting allows experienced users to customize and use their own scripts.
AXIS P3344 Fixed Dome Network Camera System Options Reset to factory default settings This will reset all parameters, including the IP address, to the factory default settings: 1. Disconnect power from the product. 2. Press and hold the Control button and reconnect power (see Hardware overview, on page 5 ). 3. Keep the Control button pressed for about 15 seconds until the Status indicator flashes amber. 4. Release the Control button.
AXIS P3344 Fixed Dome Network Camera Troubleshooting Troubleshooting Checking the firmware Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
AXIS P3344 Fixed Dome Network Camera Troubleshooting arp -s temp ping -s 408 In Windows, type the following from a command/DOS prompt: arp -s ping -l 408 -t 2. If the product does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping. 3. Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade file to use.
AXIS P3344 Fixed Dome Network Camera Troubleshooting The product is accessible locally but not externally Router configuration To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal feature which will attempt to automatically configure the router to allow access to the Axis product, see NAT traversal (port mapping) for IPv4, on page 41. The router must support UPnPTM. Firewall protection Check the Internet firewall with your network administrator.
AXIS P3344 Fixed Dome Network Camera Troubleshooting No images displayed on web page Problems with AXIS Media Control (Internet Explorer only) To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer. Installation of additional ActiveX component restricted or prohibited Configure the Axis product to use a Java applet for updating video images in Internet Explorer.
AXIS P3344 Fixed Dome Network Camera Troubleshooting No audio Incorrect setup Check the sound card in the computer. Ensure that mute is not selected and that the volume settings are correct. No audio or very poor audio quality Check that Enable audio support is selected under Setup > System Options > Security > Audio Support. Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio Settings. Poor audio quality CPU overloaded Reduce the number of listeners and viewers.
AXIS P3344 Fixed Dome Network Camera Technical Specifications Technical Specifications Function/group Item Specifications Camera Models AXIS P3344 Image sensor Progressive scan RGB CMOS 1/4'‘ Lens Varifocal with remote zoom and focus, IR corrected, megapixel resolution 6 mm: 2.5 – 6 mm, F1.4, DC-iris Horizontal angle of view: 87° — 40° Vertical angle of view: 54° — 24° Diagonal angle of view: 102° — 46° 12 mm: 3.3 – 12 mm, F1.
AXIS P3344 Fixed Dome Network Camera Technical Specifications Function/group Item Specifications Audio Audio streaming Two-way Audio compression AAC LC 8 kHz 32 kbit/s, 16 kHz 64 kbit/s G.711 PCM 8 kHz 64 kbit/s G.726 ADPCM 8 kHz 32 kbit/s or 24 kbit/s Configurable bit rate Audio input/output Built-in microphone, external microphone input or line input, line output Security Password protection, IP address filtering, HTTPS encryption*, IEEE 802.
AXIS P3344 Fixed Dome Network Camera Technical Specifications Function/group Item Specifications General Casing Polycarbonate transparent cover Aluminum inner camera module with encapsulated electronics Tamper-resistant polycarbonate casing Color: white NCS S 1002–B Processor, memory ARTPEC-3, 128 MB RAM, 128 MB Flash Battery backed-up real-time clock Power Power over Ethernet IEEE 802.3.af Class 2 Connectors RJ-45 10BASE-T/100BASE-TX PoE 3.
AXIS P3344 Fixed Dome Network Camera Technical Specifications • Simultaneous viewing of different streams (resolution, compression) by different clients. Effect on frame rate and bandwidth. • Accessing Motion JPEG and H.264 video streams simultaneously. Frame rate and bandwidth affected. • Heavy usage of event settings affect the product’s CPU load. Frame rate affected. • Heavy network utilization due to poor infrastructure. Bandwidth affected.
User Manual AXIS P3344 Fixed Dome Network Camera © Axis Communications AB, 2011 Ver. M1.9 Date: November 2011 Part No.
