User's Manual

AXIS Q1602 Network Camera
Troubleshooting
No m ulticas t H.264
displayed in t he client
Check with your network administrator that the multica st addresse s used by the Axis product
arevalidforyournetwork.
Check with your network administrator to see if there is a firewall preventing viewing.
Multicast H.264 only
accessible by local clients
Check if your router supports multicasting, o r if the router settings between the client and the
product need to be configured. The TTL (Time T o Live ) value may need to be increase d.
Poor rendering of H.264
images
Color depth set incorrectly o n clients. Set to 16–bit or 32–bit color.
If text overlays are b lurred, or if there are other rendering problems, you may need to enable
Advanced Video R endering fromv the Video tab in the AMC Control Panel.
Ensure that your graphics card is using the latest driver. The latest drive rs can usually be
downloaded from the manufacturer’s website.
Color saturation is different
in H.264 and Motion JPEG
Modify the settings for your graphics adapter. Refer to the adapter’s documenta tion for more
information.
Lower frame rate than
expected
Reduce the number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the network administrator that there is enough bandwidth availa ble.
Check in the AMC C ontrol Panel (H.264 tag ) that video processing is N OT set to Decode only
key frames.
Lower the image resolution.
Why do I not get maximum
frames per second?
See
Performance Considerations, on p age 53 .
The m axim um fram es per second is depe nde nt on the utility frequency (60/50 Hz) of the Axis
product. See
Technical Specificatio ns, on page 51 .
Image degeneration
Decrease the GOV length. Go to Video & Audio > Video Stream and select the H.264 tab
to modify the GOV leng th.
Status and Network indicator LEDs a re flashing red rapidly
Hardware failure
Contact y our Axis reseller.
Status indicator LED is fl a shing red and the product is ina ccessible
A firmw are upg rade h
as
been interrupted or the
firmware has otherwise been
damaged
See
Emergency Recovery Procedure, on page 46 .
No images displayed on web page
Problems w ith AXIS M edia
Control (
Internet Explorer
only
)
To enable the updating of video images i n Internet Explorer, set the browser to allow ActiveX
contr
ols. Also, make sure that AXIS Media Control is installed on your computer.
Installation o f additional
ActiveX component
restricted or prohibited
Configure the Axis product to use a Java applet for updating video images in Internet Explorer. Go
to Setup > Live View Config and select Java applet under Default viewer.
Video and image problems, general
Image too dark or too light
Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
Setup > Video & Aud io > Camera Settings.
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