USER MANUAL AXIS Q1604 Network Camera
About this document This manual is intended for administrators and users of the AXIS Q1604 Network Camera, and is applicable to firmware 5.50 and later. It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also be beneficial, for developing shell scripts and applications. Later version of this document will be posted to the Axis website, as required.
Low battery power affects the operation of the RTC, causing it to reset at every power-up. A log message will appear when the battery needs replacing. The battery should not be replaced unless required, but if the battery does need replacing, contact Axis support at www.axis.com/techsup for assistance. WARNING • Risk of explosion if the battery is incorrectly replaced. • Replace only with an identical battery or a battery which is recommended by Axis.
AXIS Q1604 Network Camera Table of Contents Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connectors and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Status LED Behavior for Focus Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing the lens . . . . . . . . . . . . . .
AXIS Q1604 Network Camera Table of Contents Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Performance Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS Q1604 Network Camera Hardware Overview Hardware Overview 1 2 3 4 5 8 6 7 1. 2. 3. 4. 5. 6. 7. 8.
AXIS Q1604 Network Camera Hardware Overview 1. 2. 3. 4. 5. 6. Power LED Network LED Control button Iris connector Power connector I/O terminal connector Connectors and Buttons For technical specifications, see page 58. Network Connector RJ45 Ethernet connector. Supports Power over Ethernet (PoE). NOTICE The product shall be connected using a shielded network cable (STP). All cables connecting the product to the network switch shall be shielded (STP) and intended for their specific use.
AXIS Q1604 Network Camera Hardware Overview Power Connector 2-pin terminal block for power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either a rated output power limited to ≤100 W or a rated output current limited to ≤5 A. Audio Connector The Axis product has the following audio connectors: • Audio in (pink) – 3.5 mm input for a mono microphone, or a line-in mono signal (left channel is used from a stereo signal). • Audio out (green) – 3.
AXIS Q1604 Network Camera Hardware Overview Status LED Behavior for Focus Assistant Color Indication Green Focus Assistant is enabled The lens is optimally adjusted Amber The camera has been moved, or an object has been inserted in front of the lens. Exit and restart the Focus Assistant. The lens is less optimally adjusted. Red The camera has been moved, or an object has been inserted in front of the lens. Exit and restart the Focus Assistant. The lens is poorly adjusted.
AXIS Q1604 Network Camera Accessing the Product Accessing the Product To install the Axis product, refer to the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems. See Technical Specifications, on page 58. To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.
AXIS Q1604 Network Camera Accessing the Product Access from the Internet Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must configure your network router to allow incoming data traffic to the product. To do this, enable the NAT-traversal feature, which will attempt to automatically configure the router to allow access to the product. This is enabled from Setup > System Options > Network > TCP/IP Advanced.
AXIS Q1604 Network Camera Accessing the Product 2. Enter a password and then re-enter it to confirm the spelling. 3. Click OK. The password has now been configured. Configure Capture Mode The capture mode setting reduces image flicker in fluorescent light environments. Select the capture mode with the power line frequency (50 Hz or 60 Hz) used at the location of the Axis product and click OK. When using 50 Hz, the maximum frame rate is limited to 25 fps.
AXIS Q1604 Network Camera Accessing the Product 1. Go to Setup > Events. 2. Click Add to add a new action rule. 3. From the Trigger drop-down list, select Input Signal. 4. From the second drop-down list, select Manual Trigger. 5. Select the desired action and configure the other settings as required. For more information about action rules, see Events, on page 35. To show the manual trigger buttons in the Live View page: 1. Go to Setup > Live View Config. 2.
AXIS Q1604 Network Camera Media Streams Media Streams The Axis product provides several audio and video stream formats. Your requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of available stream profiles. Other applications and clients can access video and audio streams directly, without going via the Live View page. How to Stream H.
AXIS Q1604 Network Camera Media Streams The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: • Windows Control Panel (from the Start menu) • Alternatively, right-click the video image in Internet Explorer and click Settings.
AXIS Q1604 Network Camera Media Streams Note • = IP addess • The Axis product supports QuickTime 6.5.1 and later. • QuickTime adds latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.
AXIS Q1604 Network Camera Setting Up the Product Setting Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted access to all settings. • Operators have access to all settings except System Options See also the online help .
AXIS Q1604 Network Camera Setting Up the Product Focus Assistant Note • The view in front of the camera should not be changed during focus adjustment (steps 5 and 6). If the camera is moved, or if a finger or other object is placed in front of the lens, steps 3 - 7 will have to be repeated. • If movements in front of the camera cannot be avoided, the Focus Assistant should not be used. • If the camera is mounted so that the Function button cannot be accessed, you can still use the Focus Assistant.
AXIS Q1604 Network Camera Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality. You can configure the following: • Video stream settings. See page 19. • Stream profiles. See page 21. • Camera settings. See page 21. • Overlay image. See page 23. • Privacy mask. See page 24. • Focus. See . • Audio settings. See page 25. • Audio clips. See page 26.
AXIS Q1604 Network Camera Video and Audio The pixel counter can be accessed from: • Video & Audio > Video Stream. Under Preview, click Open and select the Show pixel counter option to enable the rectangle in the image. Use the mouse to move and resize the rectangle, or enter the number of pixels in the Width and Height fields and click Apply. • Video & Audio > Focus. Select the Show pixel counter option to enable the rectangle in the image.
AXIS Q1604 Network Camera Video and Audio provides consistently good image quality at the expense of increased bandwidth and storage usage in low light. Limiting the frame size optimizes bandwidth and storage usage, but may give poor image quality. To prevent increased bandwidth and storage usage, the maximum frame size should be set to an optimal value. Stream Profiles A stream profile is a set of predefined stream settings including resolution, compression, frame rate and overlay settings.
AXIS Q1604 Network Camera Video and Audio - White balance windows - Action rules - Settings in uploaded applications Image Appearance Increasing the Color level increases the color saturation. The value 100 gives maximum color saturation. The value 0 gives a black and white image. The image Brightness can be adjusted in the range 0–100, where a higher value produces a brighter image. Increasing the Sharpness can increase bandwidth usage.
AXIS Q1604 Network Camera Video and Audio Shutter & Gain The shutter and gain settings affect the amount of motion blur and noise in the image. To adapt to different lighting, available storage space and bandwidth, it is often necessary to prioritize either low motion blur or low noise. The Axis product allows using different prioritization in normal light and in low light. Shutter speed is related to the amount of time the shutter is opened and is measured in seconds (s).
AXIS Q1604 Network Camera Video and Audio 2. To include an overlay image, select Include overlay image at the coordinates. The overlay image must first be uploaded to the Axis product, see Overlay Image. 3. To include date and time, select Include date and Include time. 4. To include a text string, select Include text and enter the text in the field. Modifiers can be used, see File Naming & Date/Time Formats in the online help . 5. Define text overlay characteristics in the relevant fields. 6.
AXIS Q1604 Network Camera Video and Audio Audio Settings The audio functionality for each video stream is enabled under Video & Audio > Video Stream > Audio. Audio Modes The Axis product supports the following audio modes: Full duplex - Simultaneous two-way audio allowing the Axis product to transmit and receive audio at the same time. There is no echo cancellation; if feedback loops appear, try moving the microphone or the speaker.
AXIS Q1604 Network Camera Video and Audio Set the required Bit rate depending on the selected encoding. A higher bit rate will give better audio quality. A lower bit rate may have latency or delay, but will require less bandwidth. For more information about these settings, please see the online help . Audio Output An external speaker can be connected to the Audio-out connector (a built-in amplifier is required for this). The output can be connected to another amplifier with speakers.
AXIS Q1604 Network Camera Live View Config Live View Config You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of the Live View page. • Stream Profile. See page 21. • Default Viewer for Browser. See page 27. • Viewer Settings. See page 28. • Action Buttons. These are the buttons described in Controls on the Live View Page, on page 12. • User Defined Links. See page 28. • Output Buttons. See page 28.
AXIS Q1604 Network Camera Live View Config Browser Viewer Description Windows Internet Explorer AMC Recommended viewer in Internet Explorer (H.264/Motion JPEG). QuickTime H.264. Java applet A slower imaging alternative to AMC (Motion JPEG). Requires one of the following installed on the client: • JVM (J2SE) 1.4.2 or higher. • JRE (J2SE) 5.0 or higher. Still image Displays still images only. Click the Refresh button in your browser to view a new image.
AXIS Q1604 Network Camera Live View Config For more information about I/O ports, see I/O Ports, on page 50.
AXIS Q1604 Network Camera Detectors Detectors Camera Tampering Camera Tampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severely defocused. To send an alarm, for example an email, an action rule must be set up. To configure tampering: 1. Go to Detectors > Camera Tampering. 2. Set the Minimum duration, that is, the time that must elapse before an alarm is generated. Increase time to prevent false alarms for known conditions that affect the image. 3.
AXIS Q1604 Network Camera Detectors Note • Using the motion detection feature may decrease the product’s overall performance. • The position of the Motion Detection Window is relative to the orientation of the Camera. Changing the orientation of the camera will also change the position of the Motion Detection Window. Set Up Motion Detection Windows To set up a motion detection Include Window, follow these instructions: 1. Go to Detectors > Motion Detection. 2.
AXIS Q1604 Network Camera Detectors Low level (0%) Even very small objects trigger motion detection. An object that appears in the window triggers motion detection only for a very short time before it is considered as non-moving. Only very bright objects on a dark background trigger motion detection.
AXIS Q1604 Network Camera Applications Applications Third party applications can be uploaded to and installed on the Axis product. Applications add functionality to the product, for example video analytics and intelligent video capabilities such as recognition, tracking, detection and counting. For information about available applications, downloads, trials and licenses, go to www.axis.com/applications Note • It is recommended to run one application at a time.
AXIS Q1604 Network Camera Applications If the Axis product is reset to factory default, installed applications and their settings are removed. For information about factory default, see Reset to Factory Default Settings.
AXIS Q1604 Network Camera Events Events The Axis product can be configured to perform actions when different events occur, for example, start a recording when motion is detected. The set of conditions that defines how and when the action is triggered is called an Action Rule. Available action rule triggers and conditions include: • Applications – Use installed applications to trigger the rule. See Applications, on page 33.
AXIS Q1604 Network Camera Events • Day/Night Vision Mode – Set day mode (IR cut filter on) or night mode (IR cut filter off). • Output Port – Activate an I/O port to control an external device. • Overlay Text – Display an overlay text. See. • Play Audio Clip – See Audio Clips, on page 26. • Record Video – Record video to a selected storage. • Send Images – Send images to a recipient. • Send Notifications – Send a notification message to a recipient.
AXIS Q1604 Network Camera Events Recipients Recipients receive media files and notification messages. The following recipients are available: Recipient Use with action Email1 Send Images Send Notification Send Video Clip FTP Send Images Send Video Clip HTTP Send Images Send Notification Send Video Clip HTTPS Send Images Send Notification Send Video Clip Network Share2 Send Images Send Video Clip TCP 1. 2.
AXIS Q1604 Network Camera Events 2. Enter a Name and select Email from the Type list. 3. Enter the email addresses to send emails to in the To field. Use commas to separate multiple addresses. 4. Select the email provider from the Provider list. 5. Enter the user ID and password for the email account. 6. Click Test to send a test email. To set up an email recipient using for example a corporate email server, follow the instructions above but select User defined as Provider.
AXIS Q1604 Network Camera Recordings Recordings The Axis product can be configured to record video continuously or according to an action rule: • To start a continuous recording, see page 39. • To set up action rules, see page 36. • To access recordings, see Recording List, on page 39. • To configure camera controlled storage, see Storage, on page 49. Recording List Recorded videos are listed on the Recordings > List page.
AXIS Q1604 Network Camera Languages Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click the Upload Language button. Select the new language from the list and click Save.
AXIS Q1604 Network Camera System Options System Options Security Users User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page.
AXIS Q1604 Network Camera System Options 3. Optionally, click Ciphers and select the encryption algorithms to use for SSL. 4. Set the HTTPS Connection Policy for the different user groups. 5. Click Save to enable the settings. To access the Axis product via the desired protocol, enter https:// or http:// in the address field in a browser. The HTTPS port can be changed on the System Options > Network > TCP/IP > Advanced page. IEEE 802.1X IEEE 802.
AXIS Q1604 Network Camera System Options 1. Go to Setup > System Options > Security > Certificates. 2. Click Create self-signed certificate and provide the requested information. To create and install a CA-signed certificate: 1. Create a self-signed certificate as described above. 2. Go to Setup > System Options > Security > Certificates. 3. Click Create certificate signing request and provide the requested information. 4. Copy the PEM-formatted request and send to the CA of your choice. 5.
AXIS Q1604 Network Camera System Options Network Basic TCP/IP Settings The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version must always be enabled. IPv4 Address Configuration By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > Basic.
AXIS Q1604 Network Camera System Options ping -l 408 -t Windows example (this may require that you run the command prompt as an administrator) arp -s 192.168.0.125 00-40-8c-18-10-00 ping -l 408 -t 192.168.0.125 4. Check that the network cable is connected and then restart the product by disconnecting and reconnecting power. 5. Close the command prompt when the product responds with Reply from 192.168.0.125:... or similar. 6.
AXIS Q1604 Network Camera System Options Domain name - Enter the domain(s) to search for the host name used by the Axis product. Multiple domains can be separated by semicolons. The host name is always the first part of a fully qualified domain name, for example, myserver is the host name in the fully qualified domain name myserver.mycompany.com where mycompany.com is the domain name. Primary/Secondary DNS server - Enter the IP addresses of the primary and secondary DNS servers.
AXIS Q1604 Network Camera System Options Note • For NAT traversal to work, this must be supported by the router. The router must also support UPnPTM. • The router has many different names: “NAT router”, “Network router”, “Internet Gateway”, ”Broadband router”, “Broadband sharing device” or “Home firewall” but the essential purpose of the device is the same. Enable/Disable - When enabled, the Axis product attempts to configure port mapping in a NAT router on your network, using UPnPTM.
AXIS Q1604 Network Camera System Options SNMP The Simple Network Management Protocol (SNMP) allows remote management of network devices. An SNMP community is the group of devices and management station running SNMP. Community names are used to identify groups. The Axis product can be configured to support SNMP on the System Options > Network > SNMP page. Depending on the level of security required, select the version on SNMP to use. SNMP v1/v2 provides the lowest level of security.
AXIS Q1604 Network Camera System Options Storage SD Card The Axis product supports SD cards with up to 64 GB of storage. For best recording performance, use an SDHC or SDXC card with speed class 10. NOTICE To prevent corruption of recordings, the SD card should always be unmounted before it is ejected. The Axis product supports SD cards with the following file systems: • ext4 — recommended due to its resilience against data loss if the card is ejected or if there is abrupt power loss.
AXIS Q1604 Network Camera System Options 4. Enter the name of the share in the Share field. Sub folders cannot be used. 5. If required, select The share requires login and enter the user name and password. 6. Click Connect. To clear all recordings and data from the Axis product’s folder on the designated share, click Clear under Storage Tools. To avoid filling the share, it is recommended to remove recordings continuously.
AXIS Q1604 Network Camera System Options Support Support Overview The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance. See also Troubleshooting, on page 53. System Overview To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview.
AXIS Q1604 Network Camera System Options File Upload Files, for example web pages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go to System Options > Advanced > File Upload. Uploaded files are accessed through http:///local// where is the selected user group (viewer, operator or administrator) for the uploaded file. Plain Config Plain Config is for advanced users with experience of Axis product configuration.
AXIS Q1604 Network Camera Troubleshooting Troubleshooting Checking the Firmware Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
AXIS Q1604 Network Camera Troubleshooting 1. In UNIX/Linux, type the following from the command line: arp -s temp ping -l 408 In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator): arp -s ping -l 408 -t 2. If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping. 3.
AXIS Q1604 Network Camera Troubleshooting The IP address has been changed by DHCP IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the network. Identify the product using its model or serial number, or by the DNS name (if the name has been configured). If required, a static IP address can be assigned manually.
AXIS Q1604 Network Camera Troubleshooting Lower frame rate than expected See Performance Considerations, on page 62. Reduce the number of applications running on the client computer. Limit the number of simultaneous viewers. Check with the network administrator that there is enough bandwidth available. Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only key frames. Lower the image resolution.
AXIS Q1604 Network Camera Troubleshooting Storage and disk management problems Storage disruption A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other read or write problems occur. To identify the source of the problem, check the System Log under System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to re-mount the storage device. For information on how to set up a storage disruption alarm, see Events, on page 35.
AXIS Q1604 Network Camera Technical Specifications Technical Specifications Function/group Item Specifications Camera Models AXIS Q1604 720p resolution, indoor Image sensor Progressive scan RGB CMOS 1/3” Lens Varifocal 2.8 - 8 mm, F1.2, P-iris, IR corrected, CS-mount Horizontal angle of view 100°-34° Vertical angle of view 75°-26° Diagonal angle of view 135°-43° Minimum illumination Color: 0.1 lux, F1.2, B/W:0.02 lux, F1.2 Color: 0.4 lux, F1.2, B/W 0.06 lux, F1.
AXIS Q1604 Network Camera Technical Specifications Function/group Item Specifications Audio Audio streaming Two-way, full duplex Audio compression AAC LC 8 kHz 32kbit/s, 16 kHz 64 kbit/s G.711 PCM 8 kHz 64 kbit/s G.726 ADPCM 8 kHz 32 kbit/s or 24 kbit/s Configurable bit rate Audio input/output Built-in microphone, external microphone input or line input, line output Audio input 3.5mm jack for mic/line in. Max 80mVpp for microphone/ Max 6.
AXIS Q1604 Network Camera Technical Specifications Function/group General Item Specifications Installation aids in software Focus assistant, remote back focus, pixel counter Installation, management and maintenance Axis Camera Management tool on CD and web-based configuration Configuration of backup and restore Firmware upgrades over HTTP or FTP, firmware available at www.axis.
AXIS Q1604 Network Camera Technical Specifications DC output 2 Can be used to power auxiliary equipment. Note: This pin can only be used as power out. 3.3 V DC Max load = 50 mA Digital Input 3 Connect to pin 1 to activate, or leave floating (unconnected) to deactivate 0 to max 40 V DC Digital Output 4 Connected to pin 1 when activated, floating (unconnected) when deactivated. If used with an inductive load, e.g.
AXIS Q1604 Network Camera Technical Specifications 1 Tip Audio Input Audio Output Microphone/Line in Line out (mono) Ground Ground 2 Ring 3 Sleeve SD Card Slot Supports SD cards with up to 64 GB of storage. For best recording performance, use an SDHC or SDXC card with speed class 10. Performance Considerations When settings up your system, it is important to consider how various settings and situations will affect performance.
User Manual AXIS Q1604 Network Camera © Axis Communications AB, 2013 Ver. M3.4 Date: December 2013 Part No.
