USER MANUAL AXIS Q6034 PTZ Dome Network Camera
About this Document This manual is intended for administrators and users of AXIS Q6034 PTZ Dome Network Camera, and is applicable to firmware 5.41 and later. It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also be beneficial, for developing shell scripts and applications. Later versions of this document will be posted to the Axis website, as required.
• • • report problems to Axis support staff by logging in to your private support area chat with Axis support staff (selected countries only) visit Axis Support at www.axis.com/techsup/ Learn More! Visit Axis learning center www.axis.com/academy for useful trainings, webinars, tutorials and guides.
AXIS Q6034 PTZ Dome Network Camera Table of Contents Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Midspan LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS Q6034 PTZ Dome Network Camera Table of Contents Symptoms, Possible Causes and Remedial Actions . . . . . . . . . . . . . . . . . . . . . 53 Multi-Connector Cable (sold separately) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Performance Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 61 Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS Q6034 PTZ Dome Network Camera Hardware Overview Hardware Overview 1 2 3 4 5 6 7 1 2 3 4 5 6 7 Part number (P/N) & Serial number (S/N) Network connector (PoE+) Multi-connector SD card slot (SDHC) Status LED indicator Control button Power button Connectors For technical specifications, see page 57. Network connector - RJ-45 Ethernet connector. Supports Power over Ethernet Plus (PoE+) IEEE 802.3at. Use the supplied midspan.
AXIS Q6034 PTZ Dome Network Camera Hardware Overview SD card slot - A standard or high-capacity SD card (not included) can be used for local recording with removable storage. NOTICE To prevent corruption of recordings, the SD card should be unmounted before removal. To unmount, go to Setup > System Options > Storage > SD Card and click Unmount. Control button - The control button is used for: • Connecting to an AXIS Video Hosting System service. See page 44.
AXIS Q6034 PTZ Dome Network Camera Accessing the Product Accessing the Product To install the Axis product, refer to the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems. See Technical Specifications, on page 57. To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.
AXIS Q6034 PTZ Dome Network Camera Accessing the Product Access from the Internet Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must configure your network router to allow incoming data traffic to the product. To do this, enable the NAT-traversal feature, which will attempt to automatically configure the router to allow access to the product. This is enabled from Setup > System Options > Network > TCP/IP Advanced.
AXIS Q6034 PTZ Dome Network Camera Accessing the Product The Live View Page The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences. Consequently, some of the examples and functions featured here may differ from those displayed in your own Live View page. The following provides an overview of each available control.
AXIS Q6034 PTZ Dome Network Camera Accessing the Product Click the View Full Screen button and the video image will fill the entire screen. Press ESC (Escape) on the computer keyboard to cancel full screen view. The Record button is used to record the current video stream. The location where the recording is saved can be specified in the AMC Control Panel. AMC Audio Controls AMC audio buttons control the speakers and microphone connected to the client computer.
AXIS Q6034 PTZ Dome Network Camera Accessing the Product Pan and Tilt bars – Use the arrows to pan and tilt the camera view, or click on a position on the bar to steer the camera view to that position. Zoom bar – Use the arrows to zoom in and out, or click on a position on the bar to zoom to that position. Focus bar – Use the arrows to focus the camera, or click on a position on the bar to set the focus position. Using the focus bar will disable the product’s autofocus.
AXIS Q6034 PTZ Dome Network Camera Media Streams Media Streams The Axis product provides several audio and video stream formats. Your requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of available stream profiles. Other applications and clients can access video and audio streams directly, without going via the Live View page. How to Stream H.
AXIS Q6034 PTZ Dome Network Camera Media Streams The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: • Windows Control Panel (from the Start menu) • Alternatively, right-click the video image in Internet Explorer and click Settings.
AXIS Q6034 PTZ Dome Network Camera Media Streams Note • = IP addess • The Axis product supports QuickTime 6.5.1 and later. • QuickTime adds latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.
AXIS Q6034 PTZ Dome Network Camera Setting Up the Product Setting Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted access to all settings. • Operators have access to all settings except System Options See also the online help .
AXIS Q6034 PTZ Dome Network Camera Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality. You can configure the following: • Video stream settings. See page 17. • Stream profiles. See page 18. • Camera settings. See page 19. • Overlay image. See page 20. • Privacy mask. See page 21. • Audio settings. See page 21. • Audio clips. See page 22.
AXIS Q6034 PTZ Dome Network Camera Video and Audio Image The default image settings can be configured under Video & Audio > Video Stream. Select the Image tab. The following settings are available: • Resolution. Select the default resolution. • Compression. The compression level affects the image quality, bandwidth and file size of saved images; the lower the compression, the higher the image quality with higher bandwidth requirements and larger file sizes. • Rotate image.
AXIS Q6034 PTZ Dome Network Camera Video and Audio Camera Settings The Video & Audio > Camera Settings page provides access to advanced image settings for the Axis product. Image Appearance Increasing the Color level increases the color saturation. The value 100 gives maximum color saturation. The value 0 gives a black and white image. The image Brightness can be adjusted in the range 0–100, where a higher value produces a brighter image. Increasing the Sharpness can increase bandwidth usage.
AXIS Q6034 PTZ Dome Network Camera Video and Audio Image Settings Autofocus enabled - Automatic focusing is enabled by default. If the focus position is changed manually using the focus bar, autofocus will be disabled even if enabled here. In this case, use the PTZ control panel to enable autofocus, see PTZ Controls, on page 11. If required, the focus control can be disabled under PTZ > Advanced > Controls.
AXIS Q6034 PTZ Dome Network Camera Video and Audio 3. Click Save. For information about supported image formats, see the online help . Privacy Mask A privacy mask is an area of solid color that prohibits users from viewing parts of the monitored area. Privacy masks cannot be bypassed via the VAPIX® Application Programming Interface (API). The Privacy Mask List, Video & Audio > Privacy Mask, shows all the masks that are currently configured in the Axis product and indicates if they are enabled.
AXIS Q6034 PTZ Dome Network Camera Video and Audio Source - Select Microphone for an external microphone or Line for a Line in device, e.g. an audio mixer for multiple microphones or a microphone with a built-in amplifier. Microphone power - The Enable microphone power option provides DC power for an external microphone. Microphone power should only be used with microphones that have no battery. This setting should not be enabled when using a dynamic or battery powered microphone.
AXIS Q6034 PTZ Dome Network Camera Video and Audio To configure the Axis product to play audio clips when an event occurs, an action rule must be set up. For more information, see Events, on page 35. Note Audio clips cannot be used if the product’s audio functionality is enabled. The audio functionality is enabled on the Audio tab under Video & Audio > Video Stream.
AXIS Q6034 PTZ Dome Network Camera Live View Config Live View Config You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of the Live View page. • Stream Profile. See page 18. • Default Viewer for Browser. See page 24. • Viewer Settings. See page 25. • Action Buttons. These are the buttons described in Controls on the Live View Page, on page 10. • User Defined Links. See page 25. • Output Buttons. See page 25.
AXIS Q6034 PTZ Dome Network Camera Live View Config Browser Viewer Description Windows Internet Explorer AMC Recommended viewer in Internet Explorer (H.264/Motion JPEG). QuickTime H.264. Java applet A slower imaging alternative to AMC (Motion JPEG). Requires one of the following installed on the client: • JVM (J2SE) 1.4.2 or higher. • JRE (J2SE) 5.0 or higher. Still image Displays still images only. Click the Refresh button in your browser to view a new image.
AXIS Q6034 PTZ Dome Network Camera Live View Config - Active/Inactive displays two buttons, one or each action. To configure the active and inactive states, go to System Options > Ports & Devices > I/O Ports and set the port’s Normal state. For more information about I/O ports, see I/O Ports, on page 48. Note A multi-connector cable (available from Axis) is required when connecting external I/O devices to the Axis product.
AXIS Q6034 PTZ Dome Network Camera PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) Preset Positions A preset position is a predefined view that can be used to quickly steer the camera to a specific location. Preset positions can be accessed in several ways: • By selecting the preset from the Preset positions drop-down list in the Live View Page. • When setting up action rules. See page 35. • When setting up Guard Tour. See page 29. • When setting up the Gatekeeper. See page 29 To add a preset position: 1.
AXIS Q6034 PTZ Dome Network Camera PTZ (Pan Tilt Zoom) the most movement will be followed. Autotracking continues until the moving object stops or disappears from the monitored area. Movement in areas blocked by privacy masks and in exclude areas does not trigger autotracking. It is strongly recommended to enable the PTZ Control Queue if autotracking and guard tour are enabled simultaneously.
AXIS Q6034 PTZ Dome Network Camera PTZ (Pan Tilt Zoom) 2 1 0° -90° 0° B 90° -180°/180° -90° A A 90° -180°/180° B Top view A B Pan limit start Pan limit end Gatekeeper The Gatekeeper monitors an area such as an entrance gate. It can pan, tilt and zoom in, and take a snapshot of, for example, a face, triggered by movement in the area. The camera will then automatically return to the home position and continue to overview the monitored area.
AXIS Q6034 PTZ Dome Network Camera PTZ (Pan Tilt Zoom) For more information see the online help . Tour Recording The guard tour function in this product includes tour recording, which allows recording of a custom tour using an input device such as a joystick, mouse, keyboard or through the VAPIX® Application Programming Interface (API). A recorded tour displays the video stream of the recorded sequence of Pan/Tilt/Zoom movements, including their variable speeds and lengths. To add a recorded tour: 1.
AXIS Q6034 PTZ Dome Network Camera PTZ (Pan Tilt Zoom) When using a joystick (or emulating one with the mouse) the Enable proportional speed setting can be used to reduce the maximum pan/tilt movement speed, i.e. the speed the camera view moves at when the joystick is pushed all the way out in any direction. This is useful then the view is zoomed in on an object. See the online help for more information.
AXIS Q6034 PTZ Dome Network Camera Detectors Detectors Motion Detection Motion detection is used to generate an alarm whenever movement starts or stops in the camera view. Motion detection is configured by defining up to 10 Include and Exclude windows: • Include windows — define areas where motion should be detected • Exclude windows — define areas within an Include window that should be ignored (areas outside Include windows are automatically ignored).
AXIS Q6034 PTZ Dome Network Camera Detectors Motion Detection Parameters The parameters controlling motion detection are described in the table below: Parameter Object Size History Sensitivity Description Object size relative to window size. Object memory length. Difference in luminance between background and object. High level (100%) Only very large objects trigger motion detection.
AXIS Q6034 PTZ Dome Network Camera Applications Applications Third party applications can be uploaded to and installed on the Axis product. For information about available applications, downloads, trials and licenses, go to www.axis.com/applications To upload an application, go to Applications > Overview, click Browse to locate the file and then click Upload Package. Click on the uploaded application’s name to open the menu options Settings, License and About.
AXIS Q6034 PTZ Dome Network Camera Events Events The Axis product can be configured to perform actions when different events occur, for example, start a recording when motion is detected. The set of conditions that defines how and when the action is triggered is called an Action Rule. Available Action Rule triggers and conditions include: • Applications — use installed applications to trigger the rule, see Applications, on page 34.
AXIS Q6034 PTZ Dome Network Camera Events Available actions include: • Output Port — activate an I/O port to control an external device. • Play Audio Clip — see Audio Clips, on page 22. • PTZ Control - Autotracking — start autotracking, see Autotracking, on page 27. - Preset Position — go to a preset position. - Guard Tour — start a guard tour, see Guard Tour, on page 29. • Record Video — record video to a selected storage. • Send Images — send images to a recipient.
AXIS Q6034 PTZ Dome Network Camera Events To add additional criteria, select the Additional conditions option and add additional triggers. To prevent an action from being triggered repeatedly, a Wait at least time can be set. Enter the time in hours, minutes and seconds, during which the trigger should be ignored before the action rule can be activated again. The recording Duration of some actions can be set to include time immediately before and after the event.
AXIS Q6034 PTZ Dome Network Camera Events To use the schedule in an Action Rule, select the schedule from the Schedule drop-down list in the Action Rule Setup page. Recurrences Recurrences are used to trigger Action Rules repeatedly, for example every 5 minutes or every hour. To set up a recurrence: 1. Go to Events > Recurrences and click Add. 2. Enter a descriptive name and recurrence pattern. 3. Click OK.
AXIS Q6034 PTZ Dome Network Camera Recordings Recordings The Axis product can be configured to record video continuously or according to an action rule: • To start a continuous recording, see page 39. • To set up action rules, see page 36. • To access recordings, see Recording List, on page 39. • To configure camera controlled storage, see Storage, on page 47. Recording List Recorded videos are listed on the Recordings > List page.
AXIS Q6034 PTZ Dome Network Camera Recordings Note If a new stream profile is selected while a recording is ongoing, the recording will be stopped and saved in the recording list and a new recording with the new stream profile will start. All previous continuous recordings will remain in the recording list until they are removed manually or through automatic removal of old recordings.
AXIS Q6034 PTZ Dome Network Camera System Options System Options Security Users User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page.
AXIS Q6034 PTZ Dome Network Camera System Options IEEE 802.1X IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol). To access a network protected by IEEE 802.1X, devices must authenticate themselves.
AXIS Q6034 PTZ Dome Network Camera System Options To change the date and time settings, select the preferred Time mode under New Server Time: • Synchronize with computer time sets date and time according to the computer’s clock. With this option, date and time are set once and will not be updated automatically. • Synchronize with NTP Server obtains date and time from an NTP server. With this option, date and time settings are updated continuously.
AXIS Q6034 PTZ Dome Network Camera System Options AXIS Video Hosting System (AVHS) AVHS used in conjunction with an AVHS service, provides easy and secure Internet access to live and recorded video accessible from any location. For more information and help to find a local AVHS Service Provider go to www.axis.com/hosting AVHS is enabled by default. The settings are configured under System Options > Network > TCP IP > Basic.
AXIS Q6034 PTZ Dome Network Camera System Options Link-Local IPv4 Address Link-Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the product from other hosts on the same segment on the local network. The product can have a Link-Local IP and a static or DHCP-supplied IP address at the same time. This function can be disabled under System Options > Network > TCP/IP > Advanced.
AXIS Q6034 PTZ Dome Network Camera System Options Note This FTP server has nothing to do with the product’s ability to transfer images via FTP to other locations and servers. RTSP The RTSP server running in the Axis product allows a connecting client to start an H.264 stream. The RTSP port number can be changed under System Options > Network > TCP/IP > Advanced. The default port is 554. Note H.264 video streams will not be available if the RTSP server is disabled.
AXIS Q6034 PTZ Dome Network Camera System Options The following traps are available: • Cold start • Warm start • Link up • Authentication failed SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required. To use SNMP v3, HTTPS must be enabled, see HTTPS, on page 41. To enable SNMP v3, check the box and provide the initial user password. Note The initial password can only be set once.
AXIS Q6034 PTZ Dome Network Camera System Options 3. Click Format and select the desired file system. Note During formatting any previous data stored on the disk will be lost. Mounting is done automatically when the card is inserted or when the product is started. A manual mount is only required if the card has been unmounted and not ejected and re-inserted. To unmount the SD card: 1. Go to System Options > Storage and click SD Card. 2. Click Unmount. 3. The card can now be removed.
AXIS Q6034 PTZ Dome Network Camera System Options Port Status The list on the System Options > Ports & Devices > Port Status page shows the status of the product’s input and output ports. Note A multi-connector cable (available from Axis) is required when connecting I/O devices to the Axis product. See Multi-Connector Cable (sold separately), on page 59. Maintenance The Axis product provides several maintenance functions. These are available under System Options > Maintenance.
AXIS Q6034 PTZ Dome Network Camera System Options Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report. Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support. Connection List - Lists all clients that are currently accessing media streams. Crash Report - Generates an archive with debugging information.
AXIS Q6034 PTZ Dome Network Camera System Options 4. The process is now complete, the product has been reset to the factory default settings. The default IP address is 192.168.0.90 5. Re-assign the IP address. It is also possible to reset parameters to factory default via the web interface. Go to Setup > System Options > Maintenance.
AXIS Q6034 PTZ Dome Network Camera Troubleshooting Troubleshooting Checking the Firmware Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
AXIS Q6034 PTZ Dome Network Camera Troubleshooting arp -s temp ping -s 408 In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator): arp -s ping -l 408 -t 2. If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping. 3. Open a browser and type in the product’s IP address.
AXIS Q6034 PTZ Dome Network Camera Troubleshooting The IP address has been changed by DHCP If the product and the client are on the same network, run AXIS IP Utility to locate the product. Identify the product using its model or serial number. Move the Axis product to an isolated network, or to one with no DHCP or BOOTP server. Set the IP address again, using AXIS IP Utility or ARP/Ping (see the Installation Guide). Open the Setup pages and disabled DHCP in the TCP/IP settings.
AXIS Q6034 PTZ Dome Network Camera Troubleshooting Why do I not get maximum frames per second? Image degeneration See Performance Considerations, on page 61. The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis product. See Technical Specifications, on page 57. Decrease the GOV length. Go to Video & Audio > Video Stream and select the H.264 tab to modify the GOV length.
AXIS Q6034 PTZ Dome Network Camera Troubleshooting Problems uploading files Limited space There is only limited space available for the upload of your own files. Delete existing files to free up space. Motion Detection triggers unexpectedly Changes in luminance Motion detection is based on changes in luminance in the image. This means that if there are sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity setting to avoid problems with luminance.
AXIS Q6034 PTZ Dome Network Camera Technical Specifications Technical Specifications Function/group Item Specifications Camera Models AXIS Q6034 60 Hz AXIS Q6034 50 Hz Image sensor 1/3” progressive scan CCD 1.3 megapixel Lens f 4.7 – 84.6 mm F1.6 – 2.8 Autofocus Automatic day/night Horizontal angle of view: 55.2° – 3.2° Minimum illumination Color: 0.74 lux at 30 IRE F1.6 B/W: 0.04 lux at 30 IRE F1.
AXIS Q6034 PTZ Dome Network Camera Technical Specifications Function/group Item Specifications Network Security Password protection, IP address filtering, HTTPS encryption*, IEEE 802.1X network access control*, digest authentication, user access log *This product includes software developed by the Open SSL Project for use in the Open SSL Toolkit (www.openssl.
AXIS Q6034 PTZ Dome Network Camera Technical Specifications Function/group Item Specifications VCCI Class B C-tick AS/NZS CISPR 22 KCC Class B EN/IEC 60950-1 IEC 60529 IP52 IEC 60721-4-3 Class 3K3, 3M3, EN/IEC 60068-2 Midspan: EN 60950-1, GS, UL, cUL, CE, VCCI, CB, KCC, UL-AR Weight Camera: 2.6 kg (5.7 lb.) Camera with drop-ceiling mount: 3.2 kg (7.1 lb.
AXIS Q6034 PTZ Dome Network Camera Technical Specifications Function Pin Notes GND 1 Ground 3.3 V DC Power 2 Can be used to power auxiliary equipment. Note: This pin can only be used as power out. Max load = 250 mA Configurable (Input or Output) 3–6 Digital input — Connect to GND to activate, or leave floating (unconnected) to deactivate. 0 to +40 V DC Digital output — Internal connection to ground when activated, floating (unconnected) when deactivated.
AXIS Q6034 PTZ Dome Network Camera Technical Specifications Connection diagram: 1 3.3 V max 250 mA 2 A B A B I/O configured as input I/O configured as output I/O connector DC power input AC power input 1 2 3 4 5 6 Performance Considerations When settings up your system, it is important to consider how various settings and situations will affect performance. Some factors affect the amount of bandwidth (the bit rate) required, others can affect the frame rate, and some affect both.
AXIS Q6034 PTZ Dome Network Camera Technical Specifications • Viewing on poorly performing client computers lowers perceived performance. Frame rate affected.
User Manual AXIS Q6034 PTZ Dome Network Camera © Axis Communications AB, 2010 - 2012 Ver. M1.6 Date: June 2012 Part No.
