User's Manual

Troubleshooting
AXIS 5500 / AXIS 5550 User’s Manual 131
IP Address Check with
Ping
By sending a data packet to a specific IP address and waiting for a reply,
Ping can determine whether that IP address is accessible. Ping can also
help you to determine IP address conflicts with your AXIS 5500/AXIS
5550 and troubleshoot TCP/IP problems on the network. Follow the
instructions below to diagnose your problem.
Windows: Open a Command Prompt and enter the following commands:
The host will return
reply from 192.168.3.191, or a similar message. This
indicates that the address has been set and that communication is
established
UNIX/Linux and
Mac OS X
Open a Terminal and enter the following commands:
The host will return
psname is alive, or a similar message. This indicates that
the address has been set and that communication is established.
Replies: Subsequent replies will provide an explanation of the cause of the problem.
Replies from DOS can be interpreted as defined in the table below (for
UNIX/Linux replies please refer to the UNIX/Linux chapter of this manual):
SNMP Device Index If you are using the TCP/IP protocol, check that the SNMP Device Index is
correct. See “SNMP Device Index” on page 158.
Syntax Example
ping <IP address> ping 192.168.3.191
Syntax Example
ping <IP address> ping 192.168.3.191
Ping Reply
Interpretation and recommendation
Axis Network Print Server connected
Axis Network Print Server
disconnected
bytes = 32 time = 2 ms......
- or something similar
The AXIS 5500/AXIS 5550 is respond-
ing correctly. There are probably no
conflicts with the IP address — discon-
nect the AXIS 5500/AXIS 5550 and
ping again to verify.
The IP address is already in use and
cannot be used again. You must obtain
a new IP address for your AXIS
5500/AXIS 5550.
destination host unreach-
able
The AXIS 5500/AXIS 5550 is not acces-
sible. Check your network settings.
—
request timed out
The IP address is not in use. You are ei-
ther pinging the wrong IP address or
your AXIS 5500/AXIS 5550 does not
have the correct IP address.
This IP address is not used by anyone
and is available for use for your AXIS
5500/AXIS 5550. Set the IP address
again, power on the AXIS 5500/AXIS
5550 and then try accessing the unit.
no response from ping
command
The AXIS 5500/AXIS 5550 is not acces-
sible. Check your network settings.
—