User's Manual

AXISD2110-VESecurityRadar

Troubleshooting

ProblemssettingtheIPaddress

Thedeviceislocatedona

differentsubnet

IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe

devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork

administratortoobtainanIPaddress.

TheIPaddressisbeingused

byanotherdevice

DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,

typepingandtheIPaddressofthedevice):

•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...

thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.

ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.

•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable

forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.

PossibleIPaddressconict

withanotherdeviceonthe

samesubnet

ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.

ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay

beproblemsaccessingthedevice.

Thedevicecannotbeaccessedfromabrowser

Cannotlogin

WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting

tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.

TheIPaddresshasbeen

changedbyDHCP

Thedeviceisaccessiblelocallybutnotexternally

Toaccessthedeviceexternally,werecommendusingoneofthefollowingapplicationsforWindows

•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.

Forinstructionsanddownload,gotoaxis.com/vms.

Performanceconsiderations

Thefollowingfactorsarethemostimportanttoconsider:

•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.