AXIS Q35 Series Dome Camera AXIS Q3536-LVE Dome Camera AXIS Q3538-LVE Dome Camera User Manual
AXIS Q35 Series Dome Camera Table of Contents Get started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Find the device on the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Open the device's webpage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .........................................
AXIS Q35 Series Dome Camera Get started Get started Find the device on the network To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support. For more information about how to find and assign IP addresses, go to How to assign an IP address and access your device.
AXIS Q35 Series Dome Camera Get started The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations. To protect your data we strongly recommend that you: • Use a password with at least 8 characters, preferably created by a password generator. • Don’t expose the password. • Change the password at a recurring interval, at least once a year.
AXIS Q35 Series Dome Camera Installation Installation To watch this video, go to the web version of this document. www.axis.
AXIS Q35 Series Dome Camera Configure your device Configure your device Adjust the image This section includes instructions about configuring your device. If you want to learn more about how certain features work, go to Learn more on page 44. Select exposure mode To improve image quality for specific surveillance scenes, use exposure modes. Exposure modes lets you control aperture, shutter speed, and gain.
AXIS Q35 Series Dome Camera Configure your device Image without WDR. Image with WDR. Note • WDR can cause artifacts in the image. • WDR may not be available for all capture modes. 1. Go to Image > Wide dynamic range. 2. Turn on WDR. 3. If you still have problems, go to Exposure and adjust the Exposure zone to cover the area of interest. Find out more about WDR and how to use it at axis.com/web-articles/wdr.
AXIS Q35 Series Dome Camera Configure your device 2. Click +. 3. Click the new mask and enter a Name. 4. Adjust the size and placement of the privacy mask according to your needs. To change the color for all privacy masks: expand Privacy masks and select a color. See also Privacy masks on page 23 Straighten a skewed image You can straighten a skewed image by rotating and cropping it digitally. Due to the cropping, a part of the original image is lost. The functionality is useful during installation.
AXIS Q35 Series Dome Camera Configure your device 5. Go to Video > Stream > H.264 and H.265 encoding and do one or more of the following: - Select the Zipstream level that you want to use. Note The Zipstream settings are used for both H.264 and H.265. - Turn on Dynamic FPS. - Turn on Dynamic GOP and set a high Upper limit GOP length value. Note Most web browsers don’t support H.265 decoding and because of this the camera doesn’t support it in its web interface.
AXIS Q35 Series Dome Camera Configure your device Set up rules for events You can create rules to make your device perform an action when certain events occur. A rule consists of conditions and actions. The conditions can be used to trigger the actions. For example, the device can start a recording or send an email when it detects motion, or show an overlay text while the device is recording. To learn more, check out our guide Get started with rules for events.
AXIS Q35 Series Dome Camera Configure your device 1. Go to Apps > AXIS Object Analytics. 2. Start the application if it is not already running. 3. Make sure you have set up the application according to your needs. Create a rule: 1. Go to System > Events and add a rule. 2. Type a name for the rule. 3. In the list of conditions, under Application, select Object Analytics. 4. In the list of actions, under Recordings, select Record video while the rule is active. 5.
AXIS Q35 Series Dome Camera Configure your device 7. Set the duration. 8. Click Save. Note If you update the overlay text it will be automatically updated on all video streams dynamically. Record video when the camera detects impact Shock detection allows the camera to detect tampering caused by vibrations or shock. Vibrations due to the environment or to an object can trigger an action depending on the shock sensitivity range, which can be set from 0 to 100.
AXIS Q35 Series Dome Camera Configure your device - To copy an existing recipient, go to Recipients, hover an existing recipient, open the context menu and click Copy recipient. 6. Enter a subject and a message for the email. 7. Click Save. Audio Add audio to your recording Turn on audio: 1. Go to Audio > Device settings and turn on Allow audio. 2. Go to Input > Type and select your audio source. 3. Edit the stream profile which is used for the recording: 3.
AXIS Q35 Series Dome Camera The device interface The device interface Note Support for the features and settings described in this section varies between devices. Show or hide the main menu. Access the product help. Change the language. Set light theme or dark theme. See information about the user who is logged in. The context menu contains: • • • • Analytics data: Accept to share non-personal browser data. Feedback: Share any feedback to help us improve your user experience.
AXIS Q35 Series Dome Camera The device interface Click to show I/O output ports. Use the switch to open or close the circuit of a port, for example to test external devices. Click to manually turn on or turn off the IR illumination. Click to turn on or turn off the available on-screen controls. Click to manually turn on the heater for a selected period of time. Click to start a continuous recording of the live video stream. Click again to stop the recording.
AXIS Q35 Series Dome Camera The device interface Rotate: Select the preferred image orientation. Zoom: Use the slider to adjust the zoom level. Autofocus area: Click to show the autofocus area. This area should include the area of interest. Autofocus: Click to make the camera focus on the selected area. If you don’t select an autofocus area, the camera focuses on the entire scene. Reset focus: Click to make the focus return to its original position. Focus: Use the slider to set the focus manually.
AXIS Q35 Series Dome Camera The device interface Wide dynamic range WDR: Turn on to make both bright and dark areas of the image visible. Local contrast: Use the slider to adjust the contrast of the image. A higher value makes the contrast higher between dark and light areas. Tone mapping: Use the slider to adjust the amount of tone mapping that is applied to the image. If the value is set to zero only the standard gamma correction is applied, while a higher value increases the visibility in the image.
AXIS Q35 Series Dome Camera The device interface IR-cut filter: • Auto: Select to automatically turn on and off the IR-cut filter. When the camera is in day mode, the IR-cut filter is turned on and blocks incoming infrared light, and when in night mode, the IR-cut filter is turned off and the camera’s light sensitivity increases. • On: Select to turn on the IR-cut filter. The image is in color, but with reduced light sensitivity. • Off: Select to turn off the IR-cut filter.
AXIS Q35 Series Dome Camera The device interface • Flicker-free 60 Hz : The camera adjusts the aperture and gain automatically, and uses the shutter speed 1/60 s. • Flicker-reduced : This is the same as flicker-free, but the camera might use shutter speeds faster than 1/100 s (50 Hz) and 1/120 s (60 Hz) for brighter scenes. : This is the same as flicker-free, but the camera might use shutter speeds faster • Flicker-reduced 50 Hz than 1/100 s for brighter scenes.
AXIS Q35 Series Dome Camera The device interface Lock aperture: Turn on to keep the aperture size set by the Aperture slider. Turn off to allow the camera to automatically adjust the aperture size. You can, for example, lock the aperture for scenes with permanent light conditions. Aperture: Use the slider to adjust the aperture size, that is, how much light passes through the lens.
AXIS Q35 Series Dome Camera The device interface The image before and after it has been straightened. Stream General Resolution: Select the image resolution suitable for the surveillance scene. A higher resolution increases bandwidth and storage. Frame rate: To avoid bandwidth problems on the network or reduce storage size, you can limit the frame rate to a fixed amount. If you leave the frame rate at zero, the frame rate is kept at the highest possible rate under the current conditions.
AXIS Q35 Series Dome Camera The device interface Upper limit: Enter a maximum GOP length, that is, the maximum number of P-frames between two I-frames. P-frames: Enter the desired number of P-frames. The higher the number, the less bandwidth is required. However, if there are network congestion, there could be a noticeable deterioration in the video quality. H.264 profile: • Baseline: Use if the video management client doesn’t support CABAC entropy coding.
AXIS Q35 Series Dome Camera The device interface - Size: Select the desired font size. Appearance: Select the text color and background color, for example, white text on a black background (default). : Select the position of the overlay in the image. • Image: Select to show a static image superimposed over the video stream. You can use .bmp, .png, .jpeg, or .svg files. To upload an image, click Images.
AXIS Q35 Series Dome Camera The device interface Allow stream extraction: Turn on to allow stream extraction. Input type: Select the type of input, for instance if it’s a microphone or line-in. Power type: Select power type for your input. Activate changes: Click to activate your selection. Separate gain controls: Turn on to adjust the gain separately for the different input types. Automatic gain control: Turn on to dynamically adapt the gain to changes in the sound.
AXIS Q35 Series Dome Camera The device interface Audio site security CA certificate: Select the certificate to use when you add devices to the audio site using the transport mode Transport Save: Click to activate and save your selection. Recordings Click to filter the recordings. From: Show recordings done after a certain point in time. To: Show recordings up until a certain point in time. Source: Show recordings based on source. Event: Show recordings based on events.
AXIS Q35 Series Dome Camera The device interface Start: Start or stop the app. Open: Click to access the app’s settings. The available settings depend on the application. Some applications don’t have any settings. System Date and time The time format depends on the web browser’s language settings. Note We recommend you to synchronize the device’s date and time with an NTP server. Synchronization: Select an option for synchronizing the device’s date and time.
AXIS Q35 Series Dome Camera The device interface HTTP and HTTPS Allow access through: Select if a user is allowed to connect to the device through the HTTP, HTTPS, or both HTTP and HTTPS protocols. HTTPS is a protocol that provides encryption for page requests from users and for the pages returned by the web server. The encrypted exchange of information is governed by the use of an HTTPS certificate, which guarantees the authenticity of the server.
AXIS Q35 Series Dome Camera The device interface Owner authentication key (OAK): Click Get key to fetch the owner authentication key. This is only possible if the device is connected to the internet without a firewall or proxy. SNMP The Simple Network Management Protocol (SNMP) allows remote management of network devices. SNMP: Select the version of SNMP to use. • v1 and v2c: Read community: Enter the community name that has read-only access to all supported SNMP objects. The default value is public.
AXIS Q35 Series Dome Camera The device interface Certificates are used to authenticate devices on a network. The device supports two types of certificates: • Client/server certificates A client/server certificate validates the device’s identity, and can be self-signed or issued by a Certificate Authority (CA). A self-signed certificate offers limited protection and can be used before a CA-issued certificate has been obtained.
AXIS Q35 Series Dome Camera The device interface Blocking: Turn on to block brute-force attacks. A brute-force attack uses trial-and-error to guess login info or encryption keys. Blocking period: Enter the number of seconds to block a brute-force attack. Blocking conditions: Enter the number of authentication failures allowed per second before the block starts. You can set the number of failures allowed both on page level and device level.
AXIS Q35 Series Dome Camera The device interface Events Rules A rule defines the conditions that must be met for the product to perform an action. The list shows all the currently configured rules in the product. Note You can create up to 256 action rules. Add a rule: Click to create a rule. Name: Enter a name for the rule. Wait between actions: Enter the minimum time (hh:mm:ss) that must pass between rule activations.
AXIS Q35 Series Dome Camera The device interface - • HTTP - Use temporary file name: Select to upload files with temporary, automatically generated filenames. The files get renamed to the desired names when the upload completes. If the upload is aborted/interrupted, you don’t get any corrupt files. However, you probably still get the temporary files. This way you know that all files that have the desired name, are correct.
AXIS Q35 Series Dome Camera The device interface Note Some email providers have security filters that prevent users from receiving or viewing large amount of attachments, from receiving scheduled emails and similar. Check the email provider's security policy to avoid your email account being locked or missing out on your expected emails. • TCP - Host: Enter the server's IP address or hostname. If you enter a hostname, make sure that a DNS server is specified under System > Network > IPv4 and IPv6.
AXIS Q35 Series Dome Camera The device interface Connect: Turn on or off the MQTT client. Status: Shows the current status of the MQTT client. Broker Host: Enter the hostname or IP address of the MQTT server. Protocol: Select which protocol to use. Port: Enter the port number.
AXIS Q35 Series Dome Camera The device interface MQTT publication Use default condition prefix: Select to use the default condition prefix, that is defined in the MQTT client tab. Include condition name: Select to include the topics that describe the condition in the MQTT topic. Include condition namespaces: Select to include ONVIF topic namespaces in the MQTT topic. Include serial number in payload: Select to include the device’s serial number in the MQTT payload. Add condition: Click to add a condition.
AXIS Q35 Series Dome Camera The device interface Retention time: Select how long to keep recordings, to limit the amount of old recordings or to comply with regulations regarding data storage. If the network storage becomes full, old recordings are removed before the selected time period has passed. Tools • Test connection: Test the connection to the network share. • Format: Format the network share, for example when you need to quickly erase all data. cifs is the available file system option.
AXIS Q35 Series Dome Camera The device interface Session Initiation Protocol (SIP) is used for interactive communication sessions between users. The sessions can include audio and video. Enable SIP: Check this option to make it possible to initiate and receive SIP calls. Allow incoming calls: Check this option to allow incoming calls from other SIP devices. Call handling Call timeout: Set the maximum time a call can last before it ends if there is no answer (max 10 min).
AXIS Q35 Series Dome Camera The device interface UDP-to-TCP switching: Select to allow calls to switch transport protocols from UDP (User Datagram Protocol) to TCP (Transmission Control Protocol) temporarily. The reason for switching is to avoid fragmentation, and the switch can take place if a request is within 200 bytes of the maximum transmission unit (MTU) or larger than 1300 bytes. Allow via rewrite: Select to send the local IP address instead of the router's public IP address.
AXIS Q35 Series Dome Camera The device interface SIP secure: Select to use Secure Session Initiation Protocol (SIPS). SIPS uses the TLS transport mode to encrypt traffic. Proxies Proxy: Click to add a proxy. Prioritize: If you have added two or more proxies, click to prioritize them. Server address: Enter the IP address of the SIP proxy server. Username: If required, enter the username for the SIP proxy server. Password: If required, enter the password for the SIP proxy server.
AXIS Q35 Series Dome Camera The device interface ONVIF (Open Network Video Interface Forum) is a global interface standard that makes it easier for end-users, integrators, consultants, and manufacturers to take advantage of the possibilities offered by network video technology. ONVIF enables interoperability between different vendor products, increased flexibility, reduced cost and future-proof systems. Add user: Click to add a new ONVIF user. Username: Enter a unique username.
AXIS Q35 Series Dome Camera The device interface Audio detection These settings are available for each audio input. Sound level: Adjust the sound level to a value from 0–100, where 0 is the most sensitive and 100 the least sensitive. Use the activity indicator as a guide when you set the sound level. When you create events, you can use the sound level as a condition. You can choose to trigger an action if the sound level rises above, falls below or passes the set value.
AXIS Q35 Series Dome Camera The device interface Reports • View the device server report: Click to show information about the product status in a pop-up window. The Access Log is automatically included in the Server Report. • Download the device server report: Click to download the server report. It creates a .zip file that contains a complete server report text file in UTF–8 format, as well as a snapshot of the current live view image. Always include the server report .zip file when you contact support.
AXIS Q35 Series Dome Camera The device interface Maintenance Restart: Restart the device. This does not affect any of the current settings. Running applications restart automatically. Restore: Return most settings to the factory default values. Afterwards you must reconfigure the device and apps, reinstall any apps that didn’t come preinstalled, and recreate any events and PTZ presets.
AXIS Q35 Series Dome Camera Learn more Learn more View area A view area is a cropped part of the full view. You can stream and store view areas instead of the full view to minimize bandwidth and storage needs. If you enable PTZ for a view area, you can pan, tilt and zoom within it. By using view areas you can remove parts of the full view, for example, the sky. When you set up a view area, we recommend you to set the video stream resolution to the same size as or smaller than the view area size.
AXIS Q35 Series Dome Camera Learn more Remote focus and zoom The remote focus and zoom functionality allows you to make focus and zoom adjustments to your camera from a computer. It is a convenient way to ensure that the scene’s focus, viewing angle and resolution are optimized without having to visit the camera’s installation location. Privacy masks A privacy mask is a user-defined area that prevents users from viewing a part of the monitored area.
AXIS Q35 Series Dome Camera Learn more How do Image, Stream, and Stream profile settings relate to each other? The Image tab contains camera settings that affect all video streams from the product. If you change something in this tab, it immediately affects all video streams and recordings. The Stream tab contains settings for video streams. You get these settings if you request a video stream from the product and don’t specify for example resolution, or frame rate.
AXIS Q35 Series Dome Camera Learn more Average bitrate (ABR) With average bitrate, the bitrate is automatically adjusted over a longer timescale. This is so you can meet the specified target and provide the best video quality based on your available storage. Bitrate is higher in scenes with a lot of activity, compared to static scenes. You are more likely to get better image quality when needed when using the average bitrate option.
AXIS Q35 Series Dome Camera Learn more Note • Several applications can run at the same time but some applications might not be compatible with each other. Certain combinations of applications might require too much processing power or memory resources when run in parallel. Verify that the applications work together before deployment. To watch this video, go to the web version of this document. www.axis.
AXIS Q35 Series Dome Camera Specifications Specifications Product overview 1 2 3 4 5 6 7 8 9 10 11 12 Dome cover Camera Housing Mounting bracket Network connector I/O connector Audio in/out connectors Power connector IR LED Light sensor SD card slot Leveling assistant LED indicators Status LED Indication Unlit Connection and normal operation. Green Shows steady green for 10 seconds for normal operation after startup completed. Amber Steady during startup.
AXIS Q35 Series Dome Camera Specifications Color Buzzer Camera position Flashing orange Medium beeps Not level Flashing red Slow beeps Far from level SD card slot NOTICE TICE NO • Risk of damage to SD card. Do not use sharp tools, metal objects, or excessive force when inserting or removing the SD card. Use your fingers to insert and remove the card. • Risk of data loss and corrupted recordings. Do not remove the SD card while the product is running.
AXIS Q35 Series Dome Camera Specifications 1 Tip 2 Ring 3 Sleeve Unbalanced microphone (with or without electret power) or line Electret power if selected Ground 1 Tip 2 Ring 3 Sleeve Channel 1, unbalanced line, mono Channel 1, unbalanced line, mono Ground Audio output The external microphone is used when connected. For audio in, the left channel is used from a stereo signal.
AXIS Q35 Series Dome Camera Specifications 1 2 3 4 DC ground DC output 12 V, max 50 mA I/O configured as supervised input I/O configured as output Power connector 2-pin terminal block for DC power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either a rated output power limited to ≤100 W or a rated output current limited to ≤5 A.
AXIS Q35 Series Dome Camera Cleaning recommendations Cleaning recommendations NOTICE TICE NO Never use harsh detergent, for example gasoline, benzene, or acetone. 1. Use a can of compressed air to remove any dust or loose dirt from the device. 2. If necessary, clean the lens with a soft cloth dampened with lukewarm water. Note Avoid cleaning in direct sunlight or at elevated temperatures, as this may cause stains when the water droplets dry.
AXIS Q35 Series Dome Camera Troubleshooting Troubleshooting Reset to factory default settings Important Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to the factory default values. To reset the product to the factory default settings: 1. Disconnect power from the product. 2. Press and hold the control button while reconnecting power. See Product overview on page 49. 3.
AXIS Q35 Series Dome Camera Troubleshooting Note When you upgrade the device with the latest firmware in the active track, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before you upgrade the firmware. To find the latest firmware and the release notes, go to axis.com/support/firmware. 1. Download the firmware file to your computer, available free of charge at axis.com/support/firmware. 2.
AXIS Q35 Series Dome Camera Troubleshooting The IP address has been changed by DHCP IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Device Manager to locate the device on the network. Identify the device using its model or serial number, or by the DNS name (if the name has been configured). If required, a static IP address can be assigned manually. For instructions, go to axis.com/support.
AXIS Q35 Series Dome Camera Troubleshooting • Simultaneous viewing of different streams (resolution, compression) by different clients affects both frame rate and bandwidth. Use identical streams wherever possible to maintain a high frame rate. Stream profiles can be used to ensure that streams are identical. • Accessing Motion JPEG and H.264 video streams simultaneously affects both frame rate and bandwidth. • Accessing Motion JPEG and H.
User Manual AXIS Q35 Series Dome Camera © Axis Communications AB, 2022 Ver. M1.15 Date: February 2022 Part No.
