Datasheet

AXIS 212 PTZ/AXIS 212 PTZ-V- Troubleshooting
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Troubleshooting
Checking the Firmware
Firmware is software that determines the functionality of the AXIS 212 PTZ/AXIS 212 PTZ-V. One of your first
actions when troubleshooting a problem should be to check the currently installed firmware version. The latest
version may contain a correction that fixes your particular problem. The current firmware version in your
camera can be seen on the page Setup > Basic Configuration.
Upgrading the Firmware
When you upgrade the firmware with a file from the Axis Web site, your camera will receive the latest available
functionality. Always read the upgrade instructions and release notes available with each new release, before
updating the firmware.
1. Save the firmware file to your computer. The latest versio
n of the firmware is available free of charge
from the Axis Web site at www.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the camera’s Web pages.
3. In the Upgrade Server section, browse to the desired firmware file on your computer. Click Upgrade.
Notes:
Preconfigured and customized settings will be saved when the firmware is upgraded (as long as the same features are available in the
new firmware) although this is not guaranteed by Axis Communications.
After starting the upgrade process, always wait at least 5-10 minutes before restarting the camera, even if you suspect the upgrade
has failed.
Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user.
The software tool AXIS Camera Management can be used for multiple upgrades. Please visit the Axis website at
www.axis.com for more information.
Emergency Recovery Procedure
If power or the network connection to the camera is lost during the upgrade, the process will fail and the unit
will become unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the
steps below. The serial number is found on the label attached to the bottom of the camera.
1. UNIX/Linux - From the command line,
type the following:
arp -s <IP address of camera> <Serial number> temp
ping -s 408 <IP address of camera>
Windows - From a command/DOS prompt, type the following: