Instruction manual

Troubleshooting AXIS 2400+/2401+ Admin Manual

Alternatively, get a copy of the log file by typing the following command directly into the

location/Address field (URL) of your browser:

The log file can be read in any text editor and will look something like this:

Typical AXIS 2400+/2401+ Log File

PINGing Your IP Address

By sending a packet to the specified address and waiting for a reply, the PING utility can

determine whether a specific IP address is accessible. It also provides a particularly useful

method for confirming addressing conflicts with your AXIS 2400+/2401+ on the network.

Having disconnected your AXIS 2400+/2401+, follow the instructions below in association

with Symptoms, Possible Causes and Remedial Actions, on page 39, and run the PING

utility to troubleshoot TCP/IP problems on your network:

1. Start a Command window and type

ping x.x.x.x, where x.x.x.x is the IP address of

the AXIS 2400+/2401+.

2. If you receive the reply

destination host unreachable, then the AXIS 2400+/2401+

is not accessible on your subnet. You must obtain a new IP address and reinstall the

unit.

3. If this does not solve the problem, disconnect

the AXIS 2400+/2401+ from the network

and run PING again. See the table below for an interpretation of the results.

http://<servername>/support/messages

Jan 1 00:01:29 (none) syslogd 1.3-3: restart.

Jan 1 00:01:29 (none) parhand[17]: Starting.

Jan 1 00:01:29 (none) sh: Firmware release: AXIS 2400+ video Server 3.00

Jan 1 00:01:29 (none) sh: Network configuration for AxisProduct

Jan 1 00:01:29 (none) sh: IP: 172.21.1.200 MAC: 00:40:8C:18:16:F2

Jan 1 00:01:29 (none) sh: Netmask: 255.255.0.0 Broadcast: 10.13.255.255

Jan 1 00:01:29 (none) sh: Network: 172.21.1.60 Gateway: 10.13.1.1

Jan 1 00:01:30 (none) camd[22]: camd $Revision: 1.69 $ starting up

Jan 1 00:01:30 (none) iod[23]: iod: Starting 13:26:34 $Revision: 1.22.2.1 $

Jan 1 00:01:32 (none) dstd[51]: Starting.

Jan 1 00:01:32 (none) ssid[54]: "Starting" 13:23:40 $Revision: 1.14 $ 0

PING Reply Interpretation and recommendation

Reply from <IP address>: bytes = 32; time = 10

ms.....

The IP address is already used and cannot be used again. You must obtain a

new IP address.

Request timed out This IP address is not used and is available for use with your AXIS

2400+/2401+. If you already installed the unit using this IP address, the

installation may have failed. Reinstall the unit. Also check all cabling.