Instruction manual

Troubleshooting AXIS 2400+/2401+ Admin Manual

Note: If you still have a problem after reading this information, please contact your reseller or check

the FAQ on the Axis Website at www.axis.com.

Your AXIS 2400+/2401+

works locally, but not

externally.

Firewall protection. Check the Internet firewall with your system administrator.

Default routers required. Check if you need to configure the default router settings.

The Internet site is too

heavily loaded.

Use a script running on your web server to relay images from the

AXIS 2400+/2401+ to the Internet.

Triggering difficulties with

programming scripts.

Unable to trigger on both

positive and negative

transitions of the Control

Button and/or I/O ports

(double-edged triggering).

Repetitive trigger conditions that occur in quick succession can be

missed. This is because the command initiated by the first trigger

event may not have been fully executed before the second event

starts. This scenario is demonstrated in the illustration below:

This feature has particular significance when using commands that

take a relatively long time to process, e.g. mail or ftp, especially if

they are transmitting a pre/post alarm buffer.

Bad snapshot images. Display incorrectly

configured on your

workstation.

In Display Properties, configure your display to show at least 65000

colors, i.e. at least 16-bit.

Using only 16 or 256 colors on your display will produce dithering

artifacts in the image.

Incorrect exposure in images. Incorrect line termination. If the AXIS 2400+/2401+ is to be connected in parallel with other

equipment, disable the input termination by turning the

corresponding DIP switch to the up-position (OFF). Inversely, when

not using other equipment, set the Termination dip-switch to ON

(default setting).

Symptoms Possible causes Remedial actions

Command

T2 T3

Command

Trigger

Time