User Guide

Appendix A - Troubleshooting AXIS 2400/2401 Administration Manual
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Appendix A - Troubleshooting
This appendix provides useful information to help you to resolve any difficulty you might have
with your AXIS 2400/2401. Fault symptoms, possible causes and remedial actions are provided
within a quick reference table.
The Log File
The AXIS 2400/2401 log file records events within the unit and can prove a useful diagnostic tool
when attempting to resolve any problems that might occur.
If you cannot resolve your problem after reading the information in this appendix or by referring to
the AXIS 2400/2401 FAQ, you can escalate the problem to the AXIS support desk. To help us
resolve your problems expediently, please ensure to provide the following information:
• A brief description of the problem
• The log file
• The config file
• If relevant, an example of a poor image
See “Support Services” on page 2 for information on how to contact your local support center.
Obtaining the File
Follow the instructions below to display all Video Server commands executed since the last Restart
of the system:
1. Click the Video Server icon in the graphic interface.
2. Click the View Log File button. All Video Server commands executed since the last Restart of
the system are displayed in a separate window.
Alternatively, obtain a copy of the log file, by typing the following command directly into the
location/Address field (URL) of your Web browser:
http://<servername>/log/messages