User Guide
Table Of Contents
- Cover
- Quick Installation Procedure
- Notices
- Table of Contents
- Product Overview
- Physical Description
- Installation
- Configuring the Video Server
- Using the Video Server
- Accessing your Surveillance Images
- Positional Control of the Video Sources
- The Log File
- PINGing Your IP Address
- Symptoms, Possible Causes and Remedial Actions
- Obtaining Updated Software
- Upgrading the Software
- The Physical Connector
- Camera Positioning
- CGI Parameters for Image Requests
- CGI Parameters for Pan Tilt and Zoom Control
- CGI Parameters for Preset Positions
- CGI Parameters for Serial Port Control
- Controlling and Monitoring
- Wizard Preconfigurations
- Client Applications
- Starting and Enabling the Editor
- Programming Script Format
- Commands
- Index
AXIS 2400/2401
Administration Manual Appendix A -
Troubleshooting
39
Examining the File
The Log file can be examined directly using any text editor and typically contains the following
information:
Typical AXIS 2400/2401 Log File
PINGing Your IP Address
By sending a packet to the specified address and waiting for a reply, the PING (Packet Internet
Groper) can determine whether a specific IP address is accessible; it also provides a particularly
useful method for confirming addressing conflicts with your AXIS 2400/2401 on the network.
Having disconnected your AXIS 2400/2401, follow the instructions below in association with
Symptoms, Possible Causes and Remedial Actions, on page 40, and run the PING utility to
troubleshoot TCP/IP problems on your network:
1. Start a DOS window.
2. Type
ping x.x.x.x
, where x.x.x.x is the IP address of the AXIS 2400/2401.
3. The subsequent replies will provide an explanation as to the cause of the problem. Replies can
be interpreted as defined in the table below:
Wed Jun 30 19:13:10 Info: Initialize video decoders
Wed Jun 30 19:13:15 Info: Initialize serial ports and device Drivers
Wed Jun 30 19:13:15 Info: Create Canon VC-C3, COM1
Wed Jun 30 19:13:15 Info: Create HTTP Generic, COM2
Wed Jun 30 19:13:15 Info: Prepare for FTP/CRON image access
Wed Jun 30 19:13:15 Info: Initialize Juliette chip
Wed Jun 30 19:13:15 Info: Sta rt script
Wed Jun 30 19:13:15 Info: Sta rt SoftWatchdog
Wed Jun 30 19:13:15 Info: Create camera device port connection
PING Reply Interpretation and recommendation
bytes = 32 time = 2 ms......
The IP address is already used and cannot be used again.
You must obtain a new IP address.
destination host unreachable
The AXIS 2400/2401 is not accessible within your subnet.
You must obtain a new IP address.
request timed out
This IP address is not used by anyone and is available for use with
your AXIS 2400/2401.