AXIS M1004–W Network Camera User Manual
About this Document This manual is intended for administrators and users of AXIS M1004-W Fixed Dome Network Camera, and is applicable to firmware 5.50 and later. It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also be useful when developing shell scripts and applications. Later versions of this document will be posted at www.axis.com.
Radio Transmission This equipment may generate or use radio frequency energy. The user could lose the authority to operate this equipment if an unauthorized change or modification is made. USA This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesirable operation.
This product complies with the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS). China This product complies with the requirements of the legislative act Administration on the Control of Pollution Caused by Electronic Information Products (ACPEIP). Contact Information Axis Communications AB Emdalavägen 14 223 69 Lund Sweden Tel: +46 46 272 18 00 Fax: +46 46 13 61 30 www.axis.
AXIS M1004–W Network Camera Safety Information Safety Information Hazard Levels DANGER Indicates a hazardous situation which, if not avoided, will result in death or serious injury. WARNING Indicates a hazardous situation which, if not avoided, could result in death or serious injury. CAUTION Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury. NOTICE TICE NO Indicates a situation which, if not avoided, could result in damage to property.
AXIS M1004–W Network Camera Table of Contents Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hazard Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other Message Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connectors and Buttons . . . . . .
AXIS M1004–W Network Camera Table of Contents Symptoms, Possible Causes and Remedial Actions . . . . . . . . . . . . . . . . . . . . . Problem Retrieving Additional Video Streams . . . . . . . . . . . . . . . . . . . . . . . . . Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connection Diagrams . . . . . . . . . . . . . . . . . . . . . . .
AXIS M1004–W Network Camera Hardware Overview Hardware Overview 4 1 5 2 6 3 7 8 1 9 2 10 11 12 13 1 2 3 4 5 6 7 8 9 10 11 12 13 Status LED indicator Focus ring Lens Network connector (RJ45) Power connector Lock ring I/O terminal connector Control button WLAN pairing button Power LED indicator Network LED indicator Wireless LED indicator Part number (P/N) & Serial number (S/N) The Axis product is equipped with a lens with manual focus.
AXIS M1004–W Network Camera Hardware Overview NOTICE TICE NO The product shall be connected using a shielded network cable (STP). All cables connecting the product to the network shall be intended for their specific use. Make sure that the network devices are installed in accordance with the manufacturer’s instructions. For information about regulatory requirements, see Electromagnetic Compatibility (EMC) on page 2 .
AXIS M1004–W Network Camera Hardware Overview Power LED Indication Green Normal operation. Amber Flashes green/amber during firmware upgrade. Wireless LED Indication Unlit Wired mode. Green Steady for connection to a wireless network. Flashes for network activity. Red Steady for no wireless network connection. Flashes while scanning for wireless networks. Amber Steady or flashing during wireless network pairing.
AXIS M1004–W Network Camera Access the Product Access the Product To install the Axis product, see the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are • Internet Explorer® with Windows® • Safari® with OS X® and • ChromeTM or Firefox® with other operating systems. See Technical Specifications on page 61. To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.
AXIS M1004–W Network Camera Access the Product For Technical notes on this and other topics, visit the Axis Support web at www.axis.com/techsup Set the Root Password To access the Axis product, you must set the password for the default administrator user root. This is done in the Configure Root Password dialog, which opens when the product is accessed for the first time. To prevent network eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS certificate.
AXIS M1004–W Network Camera Access the Product Click Pulse to activate the product’s output port for a defined period of time. For information about how to enable and configure output buttons, see page 26. Click the Active/Inactive buttons to manually activate and inactive the product’s output port. For information about how to enable and configure output buttons, see page 26. The Manual Trigger button is used to trigger an action rule from the Live View page.
AXIS M1004–W Network Camera Access the Product Click the View Full Screen button and the video image will fill the entire screen. Press ESC (Escape) on the computer keyboard to cancel full screen view. The Record button is used to record the current video stream on your computer. The location where the recording is saved can be specified in the AMC Control Panel. Enable this button from Live View Config > Viewer Settings.
AXIS M1004–W Network Camera Media Streams Media Streams The Axis product provides several video stream formats. Your requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.264 and Motion JPEG video streams, and to the list of available stream profiles. Other applications and clients can access video streams directly, without going via the Live View page. How to Stream H.264 H.
AXIS M1004–W Network Camera Media Streams The AMC Control Panel can be used to configure various video settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: • Windows Control Panel (from the Start screen or Start menu) • Alternatively, right-click the video image in Internet Explorer and click Settings.
AXIS M1004–W Network Camera Media Streams Note • = IP addess • The Axis product supports QuickTime 6.5.1 and later. • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.
AXIS M1004–W Network Camera Set Up the Product Set Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted access to all settings. • Operators have access to all settings except System Options See also the online help .
AXIS M1004–W Network Camera Set Up the Product Video It is possible to configure the following video features in your Axis product: • Video stream. See page 19. • Stream profiles. See page 20. • Camera settings. See page 21. • View area. See page 21. • Overlay image. See page 22. • Privacy mask. See page 24. Set Up Video Streams To set up the product’s video streams, go to Video > Video Stream. The video stream settings are divided into the following tabs: • Image. See page 19. • H.264.
AXIS M1004–W Network Camera Set Up the Product H.264 H.264, also known as MPEG-4 Part 10/AVC, is a video compression standard that provides high quality video streams at low bit rates. An H.264 video stream consists of different types of frames such as I-frames and P-frames. An I-frame is a complete image whereas P-frames only contain the differences from previous frames. The H.264 stream settings can be configured from the Video > Video Stream page. Select the H.264 tab.
AXIS M1004–W Network Camera Set Up the Product Camera Settings The Video > Camera Settings page provides access to advanced image settings for the Axis product. Image Appearance To change Image Appearance go to the menus under Setup > Video > Camera Settings. Increasing the Color level increases the color saturation. The value 100 gives maximum color saturation and the value 0 gives minimum color saturation. Increasing the Sharpness can increase bandwidth usage.
AXIS M1004–W Network Camera Set Up the Product Note The PTZ functionality is useful during installation of the Axis product. Use a view area to crop out a specific part of the full view. Overlay Overlays are used to provide extra information, for example for forensic video analysis or during product installation and configuration. Overlays are superimposed over the video stream. An overlay text can display the current date and time, or a text string.
AXIS M1004–W Network Camera Set Up the Product - To make a color in the overlay image transparent, select Use transparency and enter the RGB hexadecimal value for the color. Example: To make white transparent, enter FFFFFF. For more examples of hexadecimal values, see the online help - . To scale the image automatically, select Scale with resolution. The image will be scaled down to fit the resolution used by the Axis product. 5. Click Save. To select the image to use as overlay: 1.
AXIS M1004–W Network Camera Set Up the Product Privacy Mask A privacy mask is a user-defined area that prevent users from viewing parts of the monitored area. Privacy masks appear as blocks of solid color and are applied on the video stream. Privacy masks cannot be bypassed using the VAPIX® application programming interface (API). The Privacy Mask List (Video > Privacy Mask) shows all the masks that are currently configured in the Axis product and indicates if they are enabled.
AXIS M1004–W Network Camera Configure the Live View Page Configure the Live View Page You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of the Live View page. • Stream Profile. See page 20. • Default Viewer for Browser. See page 25. • Viewer Settings. See page 25. • Action Buttons. These are the buttons described in Controls on the Live View Page on page 12. • User Defined Links. See page 26. • Output Buttons. See page 26.
AXIS M1004–W Network Camera Configure the Live View Page User Defined Links To display user-defined links in the Live View page, select the Show custom link option, give the link a name and then enter the URL to link to. When defining a web link do not remove the 'http://' from the URL address. Custom links can be used to run scripts or activate external devices connected to the product, or they can link to a web page.
AXIS M1004–W Network Camera PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) The PTZ menu is available if digital PTZ (pan, tilt and zoom) is enabled in the selected view area. For more information on view areas, see View Area on page 21. Preset Positions A preset position is a saved view that can be used to quickly steer the camera to a specific position. A preset position consists of the following values: • Pan and tilt positions • Zoom position Add a Preset Position 1. Go to PTZ > Preset Positions. 2.
AXIS M1004–W Network Camera PTZ (Pan Tilt Zoom) 2. Enter a descriptive name. 3. Specify the pause length between runs. 4. Select an available preset position and click Apply. 5. Specify the View Time in seconds or minutes. 6. Specify the View Order or select the Random view order option. 7. Click Save. To modify or remove guard tours, go to PTZ > Guard Tour, select the guard tour in the Guard Tour List and click Modify/Remove.
AXIS M1004–W Network Camera Detectors Detectors Camera Tampering Camera Tampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severely defocused. To send an alarm, for example an email, an action rule must be set up. To configure tampering: 1. Go to Detectors > Camera Tampering. 2. Set the Minimum duration, that is, the time that must elapse before an alarm is generated. Increase time to prevent false alarms for known conditions that affect the image.
AXIS M1004–W Network Camera Detectors Note • Using the motion detection feature may decrease the product’s overall performance. • The position of the Motion Detection Window is relative to the orientation of the Camera. Changing the orientation of the camera will also change the position of the Motion Detection Window. Set Up Motion Detection Windows To set up a motion detection Include Window, follow these instructions: 1. Go to Detectors > Motion Detection. 2.
AXIS M1004–W Network Camera Detectors Note • To trigger on small objects or movements, use several small motion detection windows rather than one large window and select a low object size. • To avoid triggering on small objects, select a high object size. • While monitoring an area where moving objects are not expected, select a high history level. This will cause motion detection to trigger as long as the object is present in the window. • To only detect flashing light, select a low sensitivity.
AXIS M1004–W Network Camera Applications Applications Third party applications can be uploaded to and installed on the Axis product. Applications add functionality to the product, for example video analytics and intelligent video capabilities such as recognition, tracking, detection and counting. For information about available applications, downloads, trials and licenses, go to www.axis.com/applications Note • It is recommended to run one application at a time.
AXIS M1004–W Network Camera Applications If the Axis product is reset to factory default, installed applications and their settings are removed. For information about factory default, see Reset to Factory Default Settings.
AXIS M1004–W Network Camera Events Events The Event pages allow you to configure the Axis product to perform actions when different events occur. For example, the product can start a recording or send an email notification when motion is detected. The set of conditions that defines how and when the action is triggered is called an action rule. Convert Event Types to Action Rules If the Axis product is upgraded to firmware version 5.40 or later, it is recommended to convert Event Types to Action Rules.
AXIS M1004–W Network Camera Events For more information, see the online help . Triggers Available action rule triggers and conditions include: • • Detectors - Live Stream Accessed – Trigger the rule when any stream is accessed and during edge storage playback. This can for example be used to send notifications. - Motion Detection – Trigger the rule when motion is detected. See Motion Detection on page 29. - Tampering – Trigger the rule when tampering is detected. See Camera Tampering on page 29.
AXIS M1004–W Network Camera Events - Use Schedule – Trigger the rule according to the selected schedule. See Create Schedules on page 37. Actions Available actions include: • Output Port – Activate an I/O port to control an external device. • Overlay Text – Display an overlay text. See Use Overlay Text in an Action Rule on page 23. • PTZ Control - Preset Position – Go to a preset position. - Guard Tour – Start a guard tour. See Guard Tour on page 27.
AXIS M1004–W Network Camera Events HTTP Send Images Send Notification Send Video Clip HTTPS Encrypted file transfer using HyperText Transfer Protocol Secure (HTTPS). Send Images Send Notification Specify login information for the HTTPS server and validate the server’s certificate. If there is a proxy between the Axis product and the HTTPS server, also specify the proxy settings. Send Video Clip Network Share A network share can also be used as a storage device for recorded video.
AXIS M1004–W Network Camera Events 3. Click OK. To use the schedule in an action rule, select the schedule from the Schedule drop-down list in the Action Rule Setup page. Set Up Recurrences Recurrences are used to trigger action rules repeatedly, for example every 5 minutes or every hour. To set up a recurrence: 1. Go to Events > Recurrences and click Add. 2. Enter a descriptive name and recurrence pattern. 3. Click OK.
AXIS M1004–W Network Camera Recordings Recordings The Axis product can be configured to record video continuously or according to an action rule: • To start a continuous recording, see page 39. • To set up action rules, see page 34. • To access recordings, see Recording List on page 39. • To configure camera controlled storage, see Storage on page 52. Recording List Recorded videos are listed on the Recordings > List page.
AXIS M1004–W Network Camera Languages Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click the Upload Language button. Select the new language from the list and click Save.
AXIS M1004–W Network Camera System Options System Options Security Users User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page.
AXIS M1004–W Network Camera System Options 2. Select an HTTPS certificate from the list of installed certificates. 3. Optionally, click Ciphers and select the encryption algorithms to use for SSL. 4. Set the HTTPS Connection Policy for the different user groups. 5. Click Save to enable the settings. To access the Axis product via the desired protocol, in the address field in a browser, enter https:// for the HTTPS protocol and http:// for the HTTP protocol.
AXIS M1004–W Network Camera System Options A Server/Client certificate can be self-signed or issued by a Certificate Authority (CA). A self-signed certificate offers limited protection and can be used before a CA-issued certificate has been obtained. To install a self-signed certificate: 1. Go to Setup > System Options > Security > Certificates. 2. Click Create self-signed certificate and provide the requested information. To create and install a CA-signed certificate: 1.
AXIS M1004–W Network Camera System Options Network Interface Mode The network interface to the AXIS product can be wired or wireless. Different settings can be used for each network interface, but only one can be used at a time. In Auto mode the product will use a wireless network unless a network cable is connected, in which case it will use the wired network. In Wired mode the product will require a network cable to connect to the network.
AXIS M1004–W Network Camera System Options Windows example (this may require that you run the command prompt as an administrator) arp -s 192.168.0.125 00-40-8c-18-10-00 ping -l 408 -t 192.168.0.125 4. Check that the network cable is connected and then restart the product by disconnecting and reconnecting power. 5. Close the command prompt when the product responds with Reply from 192.168.0.125:... or similar. 6. Open a browser and type http:// in the Location/Address field.
AXIS M1004–W Network Camera System Options Domain name - Enter the domain(s) to search for the host name used by the Axis product. Multiple domains can be separated by semicolons. The host name is always the first part of a fully qualified domain name, for example, myserver is the host name in the fully qualified domain name myserver.mycompany.com where mycompany.com is the domain name. Primary/Secondary DNS server - Enter the IP addresses of the primary and secondary DNS servers.
AXIS M1004–W Network Camera System Options Note • For NAT traversal to work, this must be supported by the router. The router must also support UPnPTM. • In this context, router refers to any network routing device such as a NAT router, Network router, Internet Gateway, Broadband router, Broadband sharing device, or a software such as a firewall. Enable/Disable - When enabled, the Axis product attempts to configure port mapping in a NAT router on your network, using UPnPTM.
AXIS M1004–W Network Camera System Options Access points with a disabled SSID Broadcast will not appear unless the Axis product is associated with it. Once the wireless connection is established, the network the Axis product is currently linked to is shown in blue. A network using unsupported security is shown in grey. Wireless Settings Important • To establish and maintain communication, all wireless settings must be exactly the same in the Axis product as in the access point or ad-hoc network.
AXIS M1004–W Network Camera System Options WPATM-/WPA2TM-PSK The security method WPA-/WPA2–PSK is designed for small networks and does not require an authentication server. The Axis product uses a PSK (Pre-Shared Key) to authenticate with the access point. The key can be entered either as manual hex — a 64 hexdecimal number (0–9, A-F) — or a passphrase using 8–63 ASCII characters. The longer the passphrase, the more secure is the key.
AXIS M1004–W Network Camera System Options 3. Select the PEAP Version (0 or 1) as used in the access point. 4. Select the PEAP Label that the access point uses when using PEAP version 1. Select 1 to use client EAP encryption; select 2 to use client PEAP encryption. 5. Select the EAPOL version (1 or 2) as used in the access point. 6. Click Save. For more information on certificates for wireless networks, see Certificates on page 50.
AXIS M1004–W Network Camera System Options 1. Enter the path to the certificate directly or click Browse to locate the file. 2. Click Upload. To upload a client certificate/client private key: 1. Use the Client private key field if uploading one combined file. For each file, enter the path to the file or click Browse to locate the file. 2. Click Upload. To remove a CA certificate/Client certificate/Client private key, click Remove.
AXIS M1004–W Network Camera System Options • Authentication failed SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required. To use SNMP v3, HTTPS must be enabled, see HTTPS on page 41. To enable SNMP v3, check the box and provide the initial user password. Note The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see Reset to Factory Default Settings on page 56.
AXIS M1004–W Network Camera System Options To avoid filling the card, it is recommended to remove recordings continuously. Under General Settings, select Remove recordings older than and select the number of days or weeks. To stop writing to the card and protect recordings from being removed, select Lock under General Settings. Mount and Unmount SD Card NOTICE TICE NO To prevent corruption of recordings, the SD card should always be unmounted before it is ejected.
AXIS M1004–W Network Camera System Options 3. Enter the IP address, DNS or Bonjour name to the host server in the Host field. 4. Enter the name of the share in the Share field. Sub folders cannot be used. 5. If required, select The share requires login and enter the user name and password. 6. Click Connect. To clear all recordings and data from the Axis product’s folder on the designated share, click Clear under Storage Tools. To avoid filling the share, it is recommended to remove recordings continuously.
AXIS M1004–W Network Camera System Options For information about firmware upgrade, see Upgrade the Firmware on page 57. Support Support Overview The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance. See also Troubleshooting on page 57. System Overview To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview.
AXIS M1004–W Network Camera System Options For more information, see www.axis.com/developer File Upload Files, for example webpages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go to System Options > Advanced > File Upload. Uploaded files are accessed through http:///local// where is the selected user group (viewer, operator or administrator) for the uploaded file.
AXIS M1004–W Network Camera Troubleshooting Troubleshooting Check the Firmware Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
AXIS M1004–W Network Camera Troubleshooting 5. Reinstall the product, referring to the Installation Guide. If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/ Note The emergency recovery procedure only works on the wired interface. Symptoms, Possible Causes and Remedial Actions Problems setting the IP address When using ARP/Ping Try the installation again.
AXIS M1004–W Network Camera Troubleshooting Problems with streaming H.264 Problems with AXIS Media Control (Internet Explorer only) To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer. No H.264 displayed in the client Check that the relevant H.264 connection methods and correct interface are enabled in the AMC Control Panel (streaming tab). See AXIS Media Control (AMC) on page 15.
AXIS M1004–W Network Camera Troubleshooting Motion Detection triggers unexpectedly Changes in luminance Motion detection is based on changes in luminance in the image. This means that if there are sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity setting to avoid problems with luminance.
AXIS M1004–W Network Camera Technical Specifications Technical Specifications Function/group Item Specifications Camera Model AXIS M1004-W: Wired and wireless interface, I/O ports Image sensor 1/4” progressive scan RGB CMOS Lens 2.8 mm: 80° view*, F2.0, fixed iris, adjustable focus *Horizontal angle of view Light sensitivity 1.2 - 10000 lux, F2.0 Shutter time 1/8000 s to 1/6 s Pan/Tilt/Zoom Digital PTZ, Preset positions, Guard tour Video compression H.
AXIS M1004–W Network Camera Technical Specifications Function/group Item Specifications System Integration Application Programming Interface Open API for software integration ONVIF specification available at www.onvif.org VAPIX® from Axis Communications, specifications available at www.axis.com Support for AXIS Video Hosting System (AVHS) with One-Click Camera connection Support for AXIS Camera Application Platform from Axis Communications, specifications available at www.axis.
AXIS M1004–W Network Camera Technical Specifications Function/group Item Specifications Weight Camera: 111.4 g (0.24 lb.) Included accessories Power supply, stand and clamp, Installation Guide, Windows decoder 1-user license Video management software AXIS Camera Companion, AXIS Camera Station and video management software from Axis’ Application Development Partners available on www.axis.
AXIS M1004–W Network Camera Technical Specifications Connection Diagrams I/O Connector 1 2 3 4 1 2 3 4 0 V DC (-) DC output 3.3 V, max 50 mA Digital input 0 to max 40 V DC Digital output 0 to max 40 V DC, open drain, 100 mA Performance Considerations When setting up your system, it is important to consider how various settings and situations will affect performance. Some factors affect the amount of bandwidth (the bit rate) required, others can affect the frame rate, and some affect both.
User Manual AXIS M1004–W Network Camera © Axis Communications AB, 2013 Ver. M2.2 Date: April 2015 Part No.
