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AXIS Camera Station

Troubleshooting

Area zoom

Area zoom does not work

Area zoom is not supported by AXIS 209MFD and AXIS 212 PTZ. Use the digital or mechanical

PTZ controls instead.

Audio

There is no a udio in Live View Make sure the camera has audio c apabilities.

Check that audio is activated in Live view settings:

1. From the Conﬁguration menu, select Live View Settings

2. Click on the desired camera and then Edit to open Live View Settings

3. Click Change to open Change Media Proﬁle.

4. Check the Audio box

Note: Audio is not possible in M-JPEG; choose MPEG-4 or H.264.

Make sure the user has access rights to audio.

Note: To follow these steps you must have administrator rights to AXIS Camera Station

1. From the Conﬁguration menu, select User Permissions

2. Select User or Group and click Edit

3. Click Advanced. Make sure that Audio is checked in the desired camera

Check that your computer has an audio card and that the card is not disabled.

There is no audio in split view s

larger then 6 s plit

Audio is not available in s plit views larger than 6 splits when using the default Live V iew

settings. To change the default settings:

1. From the Conﬁguration menu, open Live View Settings.

2. Select the desired camera and click Edit to open Live View Settings.

3. Click Large Splits.

4. Change the settings under Overrides. Enable audio by changing the media pro ﬁles

or uncheck the appropriate boxes to disable the overrides.

Note: Audio is not possible in M-JPEG; choose MPEG-4 or H.264.

There is no audio in sequence

views

Sequence views use the media proﬁle selected for 2–6 split vi ews. To enable audio in sequence:

1. From the Conﬁguration menu, open Live View Set

tings.

2. Select the desired camera and click Edit to open Live View Settings.

3. Click Large Splits.

4. Check the 2–6 split views box and select a

media proﬁle where audio is enabled.

5. Repeat steps 2–4 for all cameras included in the sequence.

Note: Audio is not possible in M-JPEG; choose MPEG-4 or H.264.

There is no audio in playback Audio is available in playback only if audio was enabled in the media proﬁle used for the

recording.

Continuous, motion detection and manual recordings:

To enable audio:

1. From the Conﬁguration menu, open

Recording Settings

2. Select the desired camera and click Continuous, Motion Detection or Manual

3. Select a m e dia proﬁle where audio is enabl ed. If there is no such proﬁle, c lick

Change and check the Audio box.

Triggered recordings — Events

enable audio in an existing rule:

1. From the Conﬁguration menu, open Event Conﬁguration

2. Select the desir ed rule and click Edit

3. Select a m e dia proﬁle where audio is enabl ed. If there is no such proﬁle, c lick

Change and check the Audio box

4. Click Finish to save.

For information o n how to set up rules, see Event Conﬁguration Wizard , on page 43.