User manual

AXIS Camera Station
Troubleshooting
To check the graphics card’s tier level, open the Help menu and select Client Configuration
Sheet. Rende r Capability Tier is listed in the General Configuration Information section.
It is also possible to use the CPU for video rendering, instead of using the graphics card, see
Empty “ActiveMovieWindow” popup below.
Live view
No image from camera
Proper decoders must be installed for MPEG-4 and H.264 video formats. In licensed mode, click
on the link in the empty Live View window to launch the decoder installation. In AXIS Came ra
Station One or Demo m ode, download the proper decoders from the camera’s Live View page.
Repeated error m essage "Media
Failed"
Try reducing the load to the CPU by modifying the Live View Settings for each camera under
Configuration. Reduce the resolution, increase the compression setting and lower the frame
rate.
Check that your computer is not running low on memory.
Check that the graphics card has been up dated with the latest driver, see Graphics card,
on page 64.
Firewall and antivirus software sometimes block video signals. Check that your firewall a nd
antivirus program do not block the following files:
•AcsAdmin.exe
•AcsAdminConsole.exe
• ACSService.exe
• Server.exe
• AcsClient.exe
• All content of C :\Program F iles\Axis Communications\Components
See also N AT and Firewall, on page 49.
Empty “ActiveMovie Window”
popup
This indicates problems with the graphics card’s video m emory and hardware acceleration.
Possible s olutions:
• Install the late st gra phics card d river, see Graphics card
• Upgrade to a graphics card with more video memory and higher performance
• Use the CPU for video rendering, see below.
To use the CPU for video rendering, follow these instructions:
1. Navigate to the AXIS Camera Station Client installation folder. T he default
location is:
C:\Program Files\ Axis Communications\AXIS Camera Station 3\Client <current
version>
2. Open the file AcsClie nt
.exe.configinatexteditor.
3. Find this entry:
<setting name=”ForceCompatibilityVideoMode”
serializeAs=
”String”><value>False</value></setting>
4. Change “False” to “True”
5. Save the file and restart AXIS Camera Sta tion
Logon/connecting to server
User name or password is
incorrect
Che
ck that the user name and password are valid
Check that the user has access righ ts to AXIS Camera Station Server
Check that the clocks in AXIS Camera Station Client and Server are synchronized. For domain
users, check that the domain server clock is synchronized with the server and client.
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