User manual

AXIS Camera Station
Troubleshooting
A user who has not been added to the server, but is a member of the local administrators
group on the server, must run the client as administrator on W indows 7/Vista. Right-click the
AXIS Camera Station Client icon and se lect Run as administrator .
AXIS Camera Station Server was
unable to verify message security.
Please make sur e server and
client UTC times are reasonably
synchronized
The c locks in AXIS Camera Station server and client are not synchronized. Adjust the clock
in either the server or client so that they have the same date and tim e properties. For more
information on setting up time in your computer consult the Window’s help files.
Unable to connect to server.
Please make sure that the
server is running and accepting
connections.
Check that a NAT/firewall is not blocking a connection to the server
Unable to locate the server
computer. Pleasemakesurethat
theservercomputerisconnected
to the network.
Check the address and port of the AXIS Camera Station server is correct.
Check that a NAT/firewall is not blocking a connection to the server
Check that the server is running.
Unable to connect to server! Verify that the computer the server and client are installed on is up to date and has the
latest service packs/patches from Microsoft
Verify that the network is correctly installed and configuredontheserverandclient
computer(s)
Verify that no NAT/firewalls are blocking connection between AXIS Camera Station client
and server
Lost data
Data lost due to hardware failure
or other problems
The AXIS Camera Station database contains information about re
cordings and other metadata
that is needed for the system to work properly. This database is backed up every evening.
Recordings are not stored in the database and should be backed up separately from the
locations designated in Recording St orage, see page 30.
If for some reason the database is lost due to hardware failure or other problems, the database
can be restored either with the latest backup or you can use a prior backup.
To restore the database follow these instructions:
1. Open AXIS Camera Station Service Control and click Stop.
2. Navigate to the folder where the backup files a re stored. The path to this folder is
found under Database b ackup in AXIS Camera Station Service Control.
The backup folder contains timestamped backup files named
acs_system_<date_time>.fdb and license_system_<date_time>.fdb
3. Copy acs_system_<date_time>.fdb and license_system_<date_time>.fdb to
Windows 7/Vista/Server 2008/Server 2003: C:\ProgramData\AXIS
Communication\AXIS Camera Station Server\
Windows XP: C:\Documents and Settings\All Users\Application Data\Axis
Communication\AXIS Camera Station Server\
4. Delete the files ACS.FDB and LICENSE.FDB.
5. Rename acs_system_<date_time>.fdb to ACS.FDB and rename
license_system_<date_time>.fdb to LICENSE.FDB.
6. Click Start in AXIS Camera Station Service Control.
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