User manual

AXIS Camera Station
Troubleshooting
Menu item
Ican'tseetheConfiguration
menu
You do not have administrator privileges. Menu items are hidde n from users that are not
granted access under User Permissions.
Playback problems
Not enough d isk space to buffer Increase the buffer size:
1. From the Options menu, open Customize and select the Recordings tab
2. Under Playback buffering select Use a t most and use the slider to increase the
buffer size
PTZ problems
Mechanical PTZ does not work
PTZ presets cannot be configured
Check that the camera’s PTZ control queue has not been enabled. If the control queue is
enabled, mechanical PTZ controls and PTZ presets are not available. To check if the control
queue is enabled, open the camera’s built-in we b pages in a brow ser. For more information,
refer to the ca mera’s User Manua l available from www.axis.com
Recording storage
Network disk is not accessible
To use network disks linking to shared fold ers on other computers, the Local System account
cannot be used to log on to AXIS Camera Station Service. To change the service login account,
follow these instructions:
1. Go to Control Panel > Administrative Tools > Services
2. Right-click AXIS Camera Station and choose Properties
3. Click the Log On tab
4. Change from Local System account to This account
5. Choose a use r with access to Windows Active Directory
Network disk is listed as
"Unavailable"
The computer that AXIS Camera Station Server is ins talled o n, should be part of the same
domain as the shared folder that is entered as a network disk.
Move AXIS Camera Station installation
How do I move my AXIS Camera
Station installation to another
server?
To move your current installati on to another server pleas e follow these steps:
1. Install AXIS C amera Station (same version) on the new server
2. Open AXIS Camera Station at the new location and do a new license registration.
3. Stop AXIS Camera Station Service, see page 58.
4. Move the file named ACS.FDB to the new location:
In Windows 7/Vista/Server 2008/Server 2003/64–bit versions the file is located
at C:\ProgramData\AXIS Communication\AXIS Camera Station Server.
In Windows XP the file is located at C:\Docu
ments and Settings\All
Users\Application Data\Axis Communications\AXIS Camera Sta t ion Server
5. Move your record ings from the recording paths e.g C:\Recordings\ to the new
location.
Note: The recording paths must be exactly the same on the new server.
Contact Customer Suppo
rt
Technical supp ort is available for licensed versions of AXIS Camera Station with a valid support license. Open the Options menu
and select Licenses to check if you have a v alid support licen se . If the support license has expired, a new license can be obtained
from your Axis rese
ller.
If you contact A
xis Customer Support, please help us resolve your prob lem expediently by zipping and attaching the following files
to your online support case:
67