USER MANUAL AXIS M1004–W Network Camera
About this Document This manual is intended for administrators and users of the AXIS M1004–W Fixed Dome Network Camera, and is applicable to firmware 5.4 and later. It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also be beneficial, for developing shell scripts and applications.
Canada This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. This product complies with IC radiation exposure limits for an uncontrolled environment. Avoid operating this product at a distance less than 20 cm (7.9 in.) from the user.
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AXIS M1004–W Network Camera Table of Contents Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessing the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Access from a Browser . . . . . .
AXIS M1004–W Network Camera Hardware Overview Hardware Overview 4 1 5 2 6 3 7 8 1 9 2 10 11 12 13 1 2 3 4 5 6 7 8 9 10 11 12 13 Status LED indicator Focus ring Lens Network connector (RJ45) Power connector Lock ring I/O terminal connector Control button WLAN pairing button Power LED indicator Network LED indicator Wireless LED indicator Part number (P/N) & Serial number (S/N) The Axis product is equipped with a lens with manual focus.
AXIS M1004–W Network Camera Hardware Overview NOTICE The product shall be connected using a shielded network cable (STP). All cables connecting the product to the network switch shall be shielded (STP) and intended for their specific use. Make sure that the network switch is properly grounded. See for regulatory requirements. Control button - The control button is used for: • Connecting to an AXIS Video Hosting System service. See page 40.
AXIS M1004–W Network Camera Accessing the Product Accessing the Product To install the Axis product, refer to the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems. See Technical Specifications, on page 56. To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.
AXIS M1004–W Network Camera Accessing the Product Access from the Internet Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must configure your network router to allow incoming data traffic to the product. To do this, enable the NAT-traversal feature, which will attempt to automatically configure the router to allow access to the product. This is enabled from Setup > System Options > Network > TCP/IP Advanced.
AXIS M1004–W Network Camera Accessing the Product Set Power Line Frequency Power line frequency is set the first time the Axis product is accessed and can only be changed from Plain Config (see page 50) or by resetting the product to factory default. Select the power line frequency (50 Hz or 60 Hz) used at the location of the Axis product. Selecting the wrong frequency may cause image flicker if the product is used in fluorescent light environments.
AXIS M1004–W Network Camera Accessing the Product Click the Active/Inactive buttons to manually turn the built-in light on and off. Use the Slider to control the brightness of the built-in light, slide left to dim and slide right do to brighten. Click Pulse to activate the product’s output port for a defined period of time. For information about how to enable and configure output buttons, see page 23. Click the Active/Inactive buttons to manually activate and inactive the product’s output port.
AXIS M1004–W Network Camera Accessing the Product The Snapshot button takes a snapshot of the video image. The location where the image is saved can be specified in the AMC Control Panel. Click the View Full Screen button and the video image will fill the entire screen. Press ESC (Escape) on the computer keyboard to cancel full screen view. The Record button is used to record the current video stream. The location where the recording is saved can be specified in the AMC Control Panel.
AXIS M1004–W Network Camera Media Streams Media Streams The Axis product provides several video stream formats. Your requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.264 and Motion JPEG video streams, and to the list of available stream profiles. Other applications and clients can access video streams directly, without going via the Live View page. How to Stream H.264 The video compression standard H.
AXIS M1004–W Network Camera Media Streams The AMC Control Panel can be used to configure various video settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: • Windows Control Panel (from the Start menu) • Alternatively, right-click the video image in Internet Explorer and click Settings.
AXIS M1004–W Network Camera Media Streams Note • = IP addess • The Axis product supports QuickTime 6.5.1 and later. • QuickTime adds latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.
AXIS M1004–W Network Camera Setting Up the Product Setting Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted access to all settings. • Operators have access to all settings except System Options See also the online help .
AXIS M1004–W Network Camera Setting Up the Product Video It is possible to configure the following video features in your Axis product: • Video stream. See page 17. • Stream profiles. See page 18. • Camera settings. See page 19. • View area. See page 19. • Overlay image. See page 20. • Privacy mask. See page 21. Video Stream You can define the following video stream settings from Video > Video Stream: • Image. See page 18. • H.264. See page 18.
AXIS M1004–W Network Camera Setting Up the Product Image The default image settings can be configured under Video> Video Stream. Select the Image tab. The following settings are available: • Resolution. Select the default resolution. • Compression. The compression level affects the image quality, bandwidth and file size of saved images; the lower the compression, the higher the image quality with higher bandwidth requirements and larger file sizes. • Rotate image. If required, the image can be rotated.
AXIS M1004–W Network Camera Setting Up the Product • In the Live View page – select the stream profile from the Stream profile drop-down list. For quick setup, use one of the predefined stream profiles. Each predefined profile has a descriptive name, indicating its purpose. If required, the predefined stream profiles can be modified and new customized stream profiles can be created. To create a new profile or modify an existing profile, go to Setup > Video > Stream Profiles.
AXIS M1004–W Network Camera Setting Up the Product When setting up a view area it is recommended that the video stream resolution is the same size as or smaller than the view area size. Setting the video stream resolution larger than the view area size implies digitally scaled up video after sensor capture, requiring more bandwidth without adding image information. To enable a view area, go to Video > Camera Settings and select Enable View Area. To configure the view area: 1. Go to Video > View Area. 2.
AXIS M1004–W Network Camera Setting Up the Product 3. Click Upload. 4. Select the image to use from the Use overlay image list. 5. Click Save. To display the overlay image: 1. Go to Video > Video Stream and select the Image tab. 2. Under Overlay Settings, select Include overlay image at the coordinates and enter the X and Y coordinates. 3. Click Save. For information about supported image formats, see the online help .
AXIS M1004–W Network Camera Live View Config Live View Config You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of the Live View page. • Stream Profile. See page 18. • Default Viewer for Browser. See page 22. • Viewer Settings. See page 23. • Action Buttons. These are the buttons described in Controls on the Live View Page, on page 10. • User Defined Links. See page 23. • Light Buttons. See . • Output Buttons.
AXIS M1004–W Network Camera Live View Config Browser Viewer Description Windows Internet Explorer AMC Recommended viewer in Internet Explorer (H.264/Motion JPEG). QuickTime H.264. Java applet A slower imaging alternative to AMC (Motion JPEG). Requires one of the following installed on the client: • JVM (J2SE) 1.4.2 or higher. • JRE (J2SE) 5.0 or higher. Still image Displays still images only. Click the Refresh button in your browser to view a new image.
AXIS M1004–W Network Camera Live View Config For more information about I/O ports, see I/O Ports, on page 48.
AXIS M1004–W Network Camera PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) The PTZ menu is available if digital PTZ (pan, tilt and zoom) is enabled in the selected view area. For more information on view areas, see View Area, on page 19. Preset Positions A preset position is a predefined view that can be used to quickly steer the camera to a specific location. Preset positions can be accessed in several ways: • By selecting the preset from the Source drop-down list in the Live View Page.
AXIS M1004–W Network Camera PTZ (Pan Tilt Zoom) 3. Specify the pause length between runs. 4. Select an available preset position and click Apply. 5. Specify the View Time in seconds or minutes. 6. Specify the View Order or select the Random view order option. 7. Click Save. To modify or remove guard tours, go to PTZ > Guard Tour, select the guard tour in the Guard Tour List and click Modify/Remove. For more information see the online help .
AXIS M1004–W Network Camera Detectors Detectors Camera Tampering Camera Tampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severely defocused. To send an alarm, for example an email, an action rule must be set up. To configure tampering: 1. Go to Detectors > Camera Tampering. 2. Set the Minimum duration, that is, the time that must elapse before an alarm is generated. This can help prevent false alarms for known conditions that affect the image. 3.
AXIS M1004–W Network Camera Detectors Note Using the motion detection feature may decrease the product’s overall performance. Set Up Motion Detection Windows To set up a motion detection Include Window, follow these instructions: 1. Go to Detectors > Motion Detection. 2. Select the Configure Included Windows option and click New. Select the new window in the list of windows and enter a descriptive name. 3.
AXIS M1004–W Network Camera Detectors Low level (0%) Even very small objects trigger motion detection. An object that appears in the window triggers motion detection only for a very short time before it is considered as non-moving. Only very bright objects on a dark background trigger motion detection.
AXIS M1004–W Network Camera Applications Applications Third party applications can be uploaded to and installed on the Axis product. Applications add functionality to the product, for example video analytics and intelligent video capabilities such as recognition, tracking, detection and counting. For information about available applications, downloads, trials and licenses, go to www.axis.com/applications Note • It is recommended to run one application at a time.
AXIS M1004–W Network Camera Events Events The Axis product can be configured to perform actions when different events occur, for example, start a recording when motion is detected. The set of conditions that defines how and when the action is triggered is called an Action Rule. Available Action Rule triggers and conditions include: • • Detectors - Motion Detection — trigger the rule when motion is detected, see Motion Detection, on page 27.
AXIS M1004–W Network Camera Events - Preset Position — go to a preset position. - Guard Tour — start a guard tour, see Guard Tour, on page 25. • Record Video — record video to a selected storage. • Send Images — send images to a recipient. • Send Notifications — send a notification message to a recipient. • Status LED — flash the LED indicator. This can for example be used to validate triggers such as motion detection during product installation and configuration.
AXIS M1004–W Network Camera Events Recipient Use with action Email Send Images Send Notification FTP Send Images HTTP Send Images Send Notification Network Share Send Images TCP Send Notification Note A network share can also be used as a storage device for recorded video. Go to System Options > Storage to configure a network share before setting up a continuous recording or an action rule to record video. See Storage, on page 47 for more information about storage devices.
AXIS M1004–W Network Camera Events To use the recurrence in an Action Rule, first select Time from the Trigger drop-down list in the Action Rule Setup page and then select the recurrence from the second drop-down list. To modify or remove recurrences, select the recurrence in the Recurrences List and click Modify or Remove.
AXIS M1004–W Network Camera Recordings Recordings The Axis product can be configured to record video continuously or according to an action rule: • To start a continuous recording, see page 35. • To set up action rules, see page 32. • To access recordings, see Recording List, on page 35. • To configure camera controlled storage, see Storage, on page 47. Recording List Recorded videos are listed on the Recordings > List page.
AXIS M1004–W Network Camera System Options System Options Security Users User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page.
AXIS M1004–W Network Camera System Options IEEE 802.1X IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol). To access a network protected by IEEE 802.1X, devices must authenticate themselves.
AXIS M1004–W Network Camera System Options A Server/Client certificate can be self-signed or issued by a Certificate Authority (CA). A self-signed certificate offers limited protection and can be used before a CA-issued certificate has been obtained. To install a self-signed certificate: 1. Go to System Options > Security > Certificates. 2. Click Create self-signed certificate and provide the requested information. To create and install a CA-signed certificate: 1.
AXIS M1004–W Network Camera System Options Network Interface Mode The network interface to the AXIS product can be wired or wireless. Different settings can be used for each network interface, but only one can be used at a time. In Auto mode the product will use a wireless network unless a network cable is connected, in which case it will use the wired network. In Wired mode the product will require a network cable to connect to the network.
AXIS M1004–W Network Camera System Options Windows example (this may require that you run the command prompt as an administrator) arp -s 192.168.0.125 00-40-8c-18-10-00 ping -l 408 -t 192.168.0.125 4. Check that the network cable is connected to the Axis product and then restart the product by disconnecting and reconnecting power. 5. Close the command prompt when the product responds with Reply from 192.168.0.125:... or similar. 6. Open a browser and type http:// in the Location/Address field.
AXIS M1004–W Network Camera System Options NTP Configuration NTP (Network Time Protocol) is used to synchronize the clock times of devices in a network. The NTP settings are configured under System Options > Network > TCP/IP > Advanced. Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server. To make manual settings, select Use the following NTP server address and enter the host name or IP address of the NTP server.
AXIS M1004–W Network Camera System Options Use manually selected NAT router - Select this option to manually select a NAT router and enter the IP address for the router in the field. If no router is specified, the product automatically searches for NAT routers on your network. If more than one router is found, the default router is selected. Alternative HTTP port - Select this option to manually define an external HTTP port. Enter the port number in the field.
AXIS M1004–W Network Camera System Options Wireless Settings Important • To establish and maintain communication, all wireless settings must be exactly the same in the Axis product as in the access point or ad-hoc network. • Always configure or change the wireless settings in the Axis product first, before changing the settings in the wireless access point. • Keys, passphrases and certificates that are used for security must be entered manually.
AXIS M1004–W Network Camera System Options 1. Enter the required Passphrase for the access point. 2. Click Save. WPATM-/WPA-Enterprise The security method WPA-/WPA-Enterprise is designed for large networks and requires an authentication server. The network is protected by EAPOL (Extensible Authentication Protocol Over Lan). Select the WPA-Enterprise type being used by the access point: • EAP-TLS. See page 44. • EAP-PEAP/MSCHAPv2. See page 44.
AXIS M1004–W Network Camera System Options 6. Click Save. For more information on certificates for wireless networks, see Certificates, on page 45. WEP The security method WEP (Wired Equivalent Privacy) can be used to help secure a wireless network. However, WEP has some flaws, which makes it more vulnerable to attacks and WPATM-WPA-Enterprise or WPA-/WPA2TM–PSK a better choice. To configure the wireless settings using the WEP security method: 1.
AXIS M1004–W Network Camera System Options 1. Use the Client private key field if uploading one combined file. For each file, enter the path to the file or click Browse to locate the file. 2. Click Upload. To remove a CA certificate/Client certificate/Client private key, click Remove. Note Installed certificates will be deleted if the product is reset to factory default. For more information about IEEE 802.1X, see IEEE 802.1X, on page 37. SOCKS SOCKS is a networking proxy protocol.
AXIS M1004–W Network Camera System Options • Warm start • Link up • Authentication failed SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required. To use SNMP v3, HTTPS must be enabled, see HTTPS, on page 36. To enable SNMP v3, check the box and provide the initial user password. Note The initial password can only be set once.
AXIS M1004–W Network Camera System Options To avoid filling the share, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings older than and select the number of days or weeks. To stop writing to the share and protect recordings from being removed, select Lock under Recording Settings. Ports & Devices I/O Ports The Axis product provides one input port and one output port for connection of external devices.
AXIS M1004–W Network Camera System Options System Overview To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.
AXIS M1004–W Network Camera System Options Plain Config Plain Config is for advanced users with experience of Axis product configuration. Most parameters can be set and modified from this page. Help is available from the standard help pages. To open Plain Config, go to System Options > Advanced > Plain Config. Axis Support does not provide assistance. Reset to Factory Default Settings Important Reset to factory default should be used with caution.
AXIS M1004–W Network Camera Troubleshooting Troubleshooting Checking the Firmware Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
AXIS M1004–W Network Camera Troubleshooting ping -s 408 In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator): arp -s ping -l 408 -t 2. If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping. 3. Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade file to use.
AXIS M1004–W Network Camera Troubleshooting The IP address has been changed by DHCP IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Camera Management to located the product on the network. Identify the product using its model or serial number. If required, a static IP address can be assigned manually.
AXIS M1004–W Network Camera Troubleshooting Why do I not get maximum frames per second? See Performance Considerations, on page 59. The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis product. See Technical Specifications, on page 56. Image degeneration Decrease the GOV length. Go to Video > Video Stream and select the H.264 tab to modify the GOV length. Status and Network indicator LEDs are flashing red rapidly Hardware failure Contact your Axis reseller.
AXIS M1004–W Network Camera Troubleshooting Problems uploading files Limited space There is only limited space available for the upload of your own files. Delete existing files to free up space. Motion Detection triggers unexpectedly Changes in luminance Motion detection is based on changes in luminance in the image. This means that if there are sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity setting to avoid problems with luminance.
AXIS M1004–W Network Camera Technical Specifications Technical Specifications Function/group Item Specifications Camera Model AXIS M1004-W: Wired and wireless interface, I/O ports Image sensor 1/4” progressive scan RGB CMOS Lens 2.8 mm: 80° view*, F2.0, fixed iris, adjustable focus *Horizontal angle of view Light sensitivity 1.2 - 10000 lux, F2.0 Shutter time 1/8000 s to 1/6 s Pan/Tilt/Zoom Digital PTZ, Preset positions, Guard tour Video compression H.
AXIS M1004–W Network Camera Technical Specifications Function/group Item Specifications System Integration Application Programming Interface Open API for software integration ONVIF specification available at www.onvif.org VAPIX® from Axis Communications, specifications available at www.axis.com Support for AXIS Video Hosting System (AVHS) with One-Click Camera connection Support for AXIS Camera Application Platform from Axis Communications, specifications available at www.axis.
AXIS M1004–W Network Camera Technical Specifications Function/group Item Specifications Included accessories Power supply, stand and clamp, Installation Guide, Installation and Management Software CD, Windows decoder 1-user license Video management software AXIS Camera Companion (included) AXIS Camera Station and video management software from Axis’ Application Development Partners (not included) For more information, see www.axis.
AXIS M1004–W Network Camera Technical Specifications Performance Considerations When settings up your system, it is important to consider how various settings and situations will affect performance. Some factors affect the amount of bandwidth (the bit rate) required, others can affect the frame rate, and some affect both. If the load on the CPU reaches its maximum, this will also affect the frame rate.
User Manual AXIS M1004–W Network Camera © Axis Communications AB, 2013 Ver. M1.15 Date: March 2013 Part No.
