User`s manual

AXIS M7014

System Options

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The

Axis product can also be reset to factory default using the control button, see

Reset to Factory Default Settings, on page 39

For information about ﬁrmware upgrade, see

Upgrading the Fi rm ware, on page 40

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information,

should you require technical assistance.

See also

Troubleshooting, on page 40

System Overview

To g et an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that

can be found here includes ﬁrmware version, IP address, network and security settings, event settings, image settings and recent log

items. Many of the captions are links to the proper Setup pa

ge.

Logs & Reports

The System O ptions > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If

contacting Axis Support, please provide a valid Server Re port with your query.

System Log - Provides info rmation about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be conﬁgured to list all connections to the

product (see below).

Server Report - Prov id

es information about the product status in a pop-up w indow . The Access Log is automatically included

in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip ﬁle that contains a complete server report

text ﬁle in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s

Live View that also shows the settings speciﬁed under Video Stream>Image>Im age Appearance. The server report .zip ﬁle should

always be included when contacting support.

Parameter List - Shows the prod uct's parameters and their current settings. This may prove useful when troub leshooting or

when contacting Axis Suppo rt.

Connection List - Lists a ll clients t ha t are currently ac ce s sing media stream s.