User`s manual
AXIS M7014
Troubleshooting
Troubleshooting
Checking the Firmware
Firmware is software that determines the functionality of network devices. One of your first actions when trou bleshooting a problem
should be to check the current firmware vers ion. The latest version m a y contain a corr ection that fixesyourparticularproblem.The
current firmware ve rs ion in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
Upgrading the Firmware
When you upgrade the product w ith the latest fi rm ware from Ax is w ebsite, the product re cei ves the latest functionality available .
Always read the upgrade instructi ons and release notes available w ith ea ch new r eleas e, before upgrading the firmware.
To upgrade, follow these instructions:
1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis w e bs ite
at www.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the products web pages.
3. Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.
After starting the upgrade process, a lways wait at least 5–10 minutes before restarting the product, even if you suspect the
upgrade has failed.
AXIS Camera Management can be used for multiple upgrades. Se e www.axis.com for m ore information.
Note
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
•Preconfi gured and customized settings are saved when the firmware i s up graded
(providing the features are available in
the new firmware) although this is not guaranteed by Axis Communicatio ns AB.
Emergency Recovery Procedure
If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status
indicator indicates a fa ile d upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.
1. In UNIX/Linux, type the following from the comm and line:
arp -s <IP address> <serial number> temp
ping -s 408 <IP address>
In Windows,typ
e the following from a co mmand/DOS prompt (this may require that you run the command prompt as
an administrator):
arp -s <IP address> <serial number>
ping -l 408 -t <IP address>
2. If the product d oes not rep ly in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.
3. Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade
file to use . Then click Load to restart the upgrade process.
4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status
indicator.
5. Reinstall the product, referring to the Installation Guide.
If the emergency recovery procedure does not get the pro duct up and running again, contact Axis support at www.axis.com/techsup/
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