User`s manual

SOLVING PROBLEMS
AXIS AX-3 Cobra+ Technical Reference 74
Reporting Problems
If you have an unsolved problem, you should contact your dealer/distributor for further
instructions. The dealer/distributor may ask you to make an error report which should
include:
• A printout with a description of the errors.
• If possible, a correct printout.
• A Parameter List.
• A System hexdump.
• An ASCII hexdump.
Data sent to the protocol converter can also be recorded and analyzed with the Axis
Emma System, see page 75.
You may also send questions and reports using Email to:
“[e-mail]” (Sweden), “[e-mail]” (USA), “[e-mail]”
(Japan) or “[e-mail]” (Hong Kong and Asia). See Appendix F page 163 for
more details.
Printing the
Parameter List
The Parameter List shows the complete configuration. A selection of parameters are
described in Appendix A. To print the Parameter List, do as follows:
Switch the protocol converter and printer off and on.
Make sure the printer is on line.
Set the rotary switch to ‘9’.
Wait for approximately 3 seconds until the SYSTEM indicator starts to flash.
Set the rotary switch to ‘8’.
The Parameter List will now be printed. Wait until the printout is completed.
Set the rotary switch to ‘9’ when the printout is completed.
The SYSTEM indicator will stop flashing.
Select the desired device address to resume normal print operation.
Producing
Hexdumps
A hexdump is a printout where the input data stream is printed as hexadecimal byte
values rather than being interpreted as characters and control codes. The protocol
converter features two different types of hexdump modes:
• System hexdump
This mode will trap the input SCS data before the character and control code
conversion. The data is printed as EBCDIC hexadecimal values.
• ASCII hexdump
The input data is converted to ASCII hexadecimal values before printing. This
mode is useful if you want to see what printer control command a certain IBM
control code corresponds to.