AXIS P3304 Fixed Dome Network Camera User Manual
About this document This manual is intended for administrators and users of AXIS P3304 Fixed Dome Network Camera, and is applicable to firmware 5.40 and later. It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also be beneficial, for developing shell scripts and applications. Later versions of this document will be posted to the Axis website, as required.
The power supply used with this product shall fulfill the requirements for Safety Extra Low Voltage (SELV) and Limited Power Source (LPS) according to IEC/EN/UL 60950-1. Battery The Axis product uses a 3.0 V BR/CR2032 lithium battery as the power supply for its internal real-time clock (RTC). Under normal conditions this battery will last for a minimum of five years. Low battery power affects the operation of the RTC, causing it to reset at every power-up.
AXIS P3304 Fixed Dome Network Camera Table of Contents Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connectors and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Access the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Access from a Browser . . . .
AXIS P3304 Fixed Dome Network Camera Table of Contents Symptoms, Possible Causes and Remedial Actions . . . . . . . . . . . . . . . . . . . . . 50 Performance Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS P3304 Fixed Dome Network Camera Hardware Overview Hardware Overview 1 2 3 6 7 5 4 8 9 10 1 2 3 4 5 6 7 8 9 10 Network connector I/O terminal connector Control button Network indicator LED Power indicator LED Power connector Audio out Audio in Status indicator LED Microphone Connectors and Buttons For technical specifications, see page 53.
AXIS P3304 Fixed Dome Network Camera Hardware Overview Network Connector RJ45 Ethernet connector with Power over Ethernet (PoE). NOTICE TICE NO Due to local regulations or the environmental and electrical conditions in which the product is to be used, a shielded network cable (STP) may be appropriate or required. All cables connecting the product to the network and that are routed outdoors or in demanding electrical environments shall be intended for their specific use.
AXIS P3304 Fixed Dome Network Camera Hardware Overview Status Power Green Steady green for normal operation. Amber Steady during startup and when restoring settings. Red Slow flash for failed upgrade. Green Normal operation. Amber Flashes green/amber during firmware upgrade. Note • The Status LED can be configured to be unlit during normal operation. To configure, go to Setup > System Options > Ports & Devices > LED. See the online help for more information.
AXIS P3304 Fixed Dome Network Camera Access the Product Access the Product To install the Axis product, refer to the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems. See Technical Specifications on page 53. To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.
AXIS P3304 Fixed Dome Network Camera Access the Product Access from the Internet Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must configure your network router to allow incoming data traffic to the product. To do this, enable the NAT-traversal feature, which will attempt to automatically configure the router to allow access to the product. This is enabled from Setup > System Options > Network > TCP/IP Advanced.
AXIS P3304 Fixed Dome Network Camera Access the Product The Live View Page The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences. Consequently, some of the examples and functions featured here may differ from those displayed in your own Live View page. The following provides an overview of each available control. Controls on the Live View Page Click View size to scale the image down to 800 pixels wide or to full scale.
AXIS P3304 Fixed Dome Network Camera Access the Product AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only. See AXIS Media Control (AMC) on page 14 for more information. The toolbar displays the following buttons: The Play button connects to the Axis product and starts playing a media stream. The Stop button stops the media stream. The Snapshot button takes a snapshot of the video image.
AXIS P3304 Fixed Dome Network Camera Access the Product Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls. User-defined buttons can also appear in the Control panel. See Controls on page 29. Select a PTZ preset position to steer the camera view to the saved position. See Preset Positions on page 28. Pan and Tilt bars – Use the arrows to pan and tilt the camera view, or click on a position on the bar to steer the camera view to that position.
AXIS P3304 Fixed Dome Network Camera Media Streams Media Streams The Axis product provides several audio and video stream formats. Your requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of available stream profiles. Other applications and clients can access video and audio streams directly, without going via the Live View page. How to Stream H.264 H.
AXIS P3304 Fixed Dome Network Camera Media Streams The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: • Windows Control Panel (from the Start screen or Start menu) • Alternatively, right-click the video image in Internet Explorer and click Settings.
AXIS P3304 Fixed Dome Network Camera Media Streams Note • = IP addess • The Axis product supports QuickTime 6.5.1 and later. • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.
AXIS P3304 Fixed Dome Network Camera Set Up the Product Set Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted access to all settings. • Operators have access to all settings except System Options See also the online help .
AXIS P3304 Fixed Dome Network Camera Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality. You can configure the following: • Video stream settings. See page 18. • Stream profiles. See page 20. • Camera settings. See page 20. • View area. See page 21. • Overlay image. See page 21. • Privacy mask. See page 22. • Audio settings. See page 23. • Audio clips. See page 24.
AXIS P3304 Fixed Dome Network Camera Video and Audio • Resolution. Select the default resolution. • Compression. The compression level affects the image quality, bandwidth and file size of saved images; the lower the compression, the higher the image quality with higher bandwidth requirements and larger file sizes. • Mirror image. If required, the image can be mirrored. • Rotate image. If required, the image can be rotated. • Maximum frame rate.
AXIS P3304 Fixed Dome Network Camera Video and Audio Stream Profiles A stream profile is a set of predefined stream settings including resolution, compression, frame rate and overlay settings. Stream profiles can be used: • When setting up recording using action rules. See Events on page 35. • When setting up continuous recording. See Continuous Recording on page 37. • In the Live View page – select the stream profile from the Stream profile drop-down list.
AXIS P3304 Fixed Dome Network Camera Video and Audio Exposure priority - When Motion is prioritized and maximum Shutter time is set to a small value, motion blur in the image is minimized. This can be useful for recognition of moving objects such as people and vehicles. However, prioritizing motion may cause an increase in image noise, especially in low light situations. When Low noise is prioritized and Gain is set to a small value, image noise is minimized.
AXIS P3304 Fixed Dome Network Camera Video and Audio 6. Click Save. To modify the date and time format, go to System Options > Date & Time. See Date & Time on page 40. Overlay Image An overlay image is a static image superimposed over the video stream. The image, for example a company logo, is used to provide extra information or to mask a part of the image. For more information about privacy masks, see Privacy Mask on page 22. To use an overlay image, the image must first be uploaded to the Axis product.
AXIS P3304 Fixed Dome Network Camera Video and Audio For more information, see the online help Important Adding many privacy masks may affect the product’s performance. Audio Settings The audio functionality for each video stream is enabled under Video & Audio > Video Stream > Audio. Audio Modes The Axis product supports the following audio modes: Full duplex - Simultaneous two-way audio allowing the Axis product to transmit and receive audio at the same time.
AXIS P3304 Fixed Dome Network Camera Video and Audio • AAC requires a license for both encoding and decoding. AAC is the least complicated and most widely used codec. If achieving the best possible audio quality is a priority, AAC is the recommended codec to use. An AAC license is included in the Axis product. • G711 is an unlicensed standard codec that is useful when integrating audio into a VoIP system • G726 is an unlicensed speech codec that is most commonly used within the security industry.
AXIS P3304 Fixed Dome Network Camera Configure the Live View Page Configure the Live View Page You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of the Live View page. • Stream Profile. See page 20. • Default Viewer for Browser. See page 25. • Viewer Settings. See page 26. • Action Buttons. These are the buttons described in Controls on the Live View Page on page 11 . • User Defined Links. See page 26. • Output Buttons.
AXIS P3304 Fixed Dome Network Camera Configure the Live View Page Browser Viewer Description Windows Internet Explorer AMC Recommended viewer in Internet Explorer (H.264/Motion JPEG). QuickTime H.264. Java applet A slower imaging alternative to AMC (Motion JPEG). Requires one of the following installed on the client: • JVM (J2SE) 1.4.2 or higher. • JRE (J2SE) 5.0 or higher. Still image Displays still images only. Click the Refresh button in your browser to view a new image.
AXIS P3304 Fixed Dome Network Camera Configure the Live View Page - Pulse activates the output for a defined period of time. The pulse time can be set from 1/100 second to 60 seconds. - Active/Inactive displays two buttons, one or each action. To configure the active and inactive states, go to System Options > Ports & Devices > I/O Ports and set the port’s Normal state. For more information about I/O ports, see I/O Ports on page 46.
AXIS P3304 Fixed Dome Network Camera PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) The PTZ menu is available if digital PTZ (pan, tilt and zoom) is enabled in the selected view area. For more information on view areas, see View Area on page 21. Preset Positions A preset position is a saved view that can be used to quickly steer the camera to a specific position.
AXIS P3304 Fixed Dome Network Camera PTZ (Pan Tilt Zoom) Guard Tour A guard tour displays the video stream from different preset positions, one-by-one, in a predetermined order or at random and for configurable time periods. The enabled guard tour will keep running after the user has logged off or closed the browser. To add a guard tour: 1. Go to PTZ > Guard Tour and click Add. 2. Enter a descriptive name. 3. Specify the pause length between runs. 4. Select an available preset position and click Apply. 5.
AXIS P3304 Fixed Dome Network Camera Detectors Detectors Camera Tampering Camera Tampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severely defocused. To send an alarm, for example an email, an action rule must be set up. To configure tampering: 1. Go to Detectors > Camera Tampering. 2. Set the Minimum duration, that is, the time that must elapse before an alarm is generated.
AXIS P3304 Fixed Dome Network Camera Detectors Note • Using the motion detection feature may decrease the product’s overall performance. • The position of the Motion Detection Window is relative to the orientation of the Camera. Changing the orientation of the camera will also change the position of the Motion Detection Window. Set Up Motion Detection Windows To set up a motion detection Include Window, follow these instructions: 1. Go to Detectors > Motion Detection. 2.
AXIS P3304 Fixed Dome Network Camera Detectors A large difference in luminance is required to trigger motion detection. Medium level (50%) Low level (0%) Even very small objects trigger motion detection. An object that appears in the window triggers motion detection only for a very short time before it is considered as non-moving. Only very bright objects on a dark background trigger motion detection.
AXIS P3304 Fixed Dome Network Camera Applications Applications Third party applications can be uploaded to and installed on the Axis product. Applications add functionality to the product, for example video analytics and intelligent video capabilities such as recognition, tracking, detection and counting. For information about available applications, downloads, trials and licenses, go to www.axis.com/applications Note • It is recommended to run one application at a time.
AXIS P3304 Fixed Dome Network Camera Applications If the Axis product is reset to factory default, installed applications and their settings are removed. For information about factory default, see Reset to Factory Default Settings.
AXIS P3304 Fixed Dome Network Camera Events Events The Event pages allow you to configure the Axis product to perform actions when different events occur. For example, the product can start a recording or send an email notification when motion is detected. The set of conditions that defines how and when the action is triggered is called an action rule. Convert Event Types to Action Rules If the Axis product is upgraded to firmware version 5.
AXIS P3304 Fixed Dome Network Camera Events For more information, see the online help . Add Recipients The product can send media files and messages to notify users about events. Before the product can send media files or notification messages, you must define one ore more recipients. To add a recipient: 1. Go to Events > Recipients and click Add. 2. Enter a descriptive name. 3. Select a recipient Type. 4. Enter the information needed for the recipient type. 5.
AXIS P3304 Fixed Dome Network Camera Recordings Recordings The Axis product can be configured to record video continuously or according to an action rule: • To start a continuous recording, see page 37. • To set up action rules, see page 35. • To access recordings, see Recording List on page 37. • To configure camera controlled storage, see Storage on page 45. Recording List Recorded videos are listed on the Recordings > List page.
AXIS P3304 Fixed Dome Network Camera Recordings 5. Click Save to save and start the recording.
AXIS P3304 Fixed Dome Network Camera System Options System Options Security Users User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page.
AXIS P3304 Fixed Dome Network Camera System Options IEEE 802.1X IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol). To access a network protected by IEEE 802.1X, devices must authenticate themselves.
AXIS P3304 Fixed Dome Network Camera System Options To change the date and time settings, select the preferred Time mode under New Server Time: • Synchronize with computer time – Sets date and time according to the computer’s clock. With this option, date and time are set once and will not be updated automatically. • Synchronize with NTP Server – Obtains date and time from an NTP server. With this option, date and time settings are updated continuously.
AXIS P3304 Fixed Dome Network Camera System Options AXIS Video Hosting System (AVHS) AVHS used in conjunction with an AVHS service, provides easy and secure Internet access to live and recorded video accessible from any location. For more information and help to find a local AVHS Service Provider go to www.axis.com/hosting The AVHS settings are configured under System Options > Network > TCP IP > Basic. The possibility to connect to an AVHS service is enabled by default.
AXIS P3304 Fixed Dome Network Camera System Options Select Use the host name to set the host name manually. Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product’s IP address changes. For more information, see the online help . Link-Local IPv4 Address Link-Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the product from other hosts on the same segment on the local network.
AXIS P3304 Fixed Dome Network Camera System Options FTP The FTP server running in the Axis product enables upload of new firmware, user applications, etc. The FTP server can be disabled under System Options > Network > TCP/IP > Advanced. Note This FTP server has nothing to do with the product’s ability to transfer images via FTP to other locations and servers. RTSP The RTSP server running in the Axis product allows a connecting client to start an H.264 stream.
AXIS P3304 Fixed Dome Network Camera System Options Traps for SNMP v1/v2 are used by the Axis product to send messages to a management system on important events and status changes. Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message. The following traps are available: • Cold start • Warm start • Link up • Authentication failed SNMP v3 provides encryption and secure passwords.
AXIS P3304 Fixed Dome Network Camera System Options 2. Click Network Share. 3. Enter the IP address, DNS or Bonjour name to the host server in the Host field. 4. Enter the name of the share in the Share field. Sub folders cannot be used. 5. If required, select The share requires login and enter the user name and password. 6. Click Connect. To clear all recordings and data from the Axis product’s folder on the designated share, click Clear under Storage Tools.
AXIS P3304 Fixed Dome Network Camera System Options To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours. This can be useful for identifying the product among other products installed in the same location. For information about firmware upgrade, see Upgrade the Firmware on page 49.
AXIS P3304 Fixed Dome Network Camera System Options To open the Script Editor, go to System Options > Advanced > Scripting. If a script causes problems, reset the product to its factory default settings, see page 48. For more information, see www.axis.com/developer File Upload Files, for example web pages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go to System Options > Advanced > File Upload.
AXIS P3304 Fixed Dome Network Camera Troubleshooting Troubleshooting Check the Firmware Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
AXIS P3304 Fixed Dome Network Camera Troubleshooting Emergency Recovery Procedure If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label. 1.
AXIS P3304 Fixed Dome Network Camera Troubleshooting The IP address has been changed by DHCP IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the network. Identify the product using its model or serial number, or by the DNS name (if the name has been configured). If required, a static IP address can be assigned manually.
AXIS P3304 Fixed Dome Network Camera Troubleshooting Lower frame rate than expected See Performance Considerations on page 55. Reduce the number of applications running on the client computer. Limit the number of simultaneous viewers. Check with the network administrator that there is enough bandwidth available. Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only key frames. Lower the image resolution.
AXIS P3304 Fixed Dome Network Camera Technical Specifications Technical Specifications Function/group Item Specifications Camera Models AXIS P3304 Image sensor Progressive scan RGB CMOS 1/4'‘ Lens Varifocal 2.8 – 10 mm, F1.7, DC-iris Horizontal angle of view: 80° – 22° Vertical angle of view: 48° – 14° Minimum illumination 0.9 lux, F1.7 Shutter time 1/24500 s to 1/6 s Camera angle adjustment Pan 360°, tilt 170°, rotation 340° Video compression H.
AXIS P3304 Fixed Dome Network Camera Technical Specifications Function/group Item Specifications System Integration Application Programming Interface Open API for software integration, including ONVIF, specification available at www.onvif.org, as well as VAPIX® and AXIS Camera Application Platform from Axis Communications, specifications available at www.axis.
AXIS P3304 Fixed Dome Network Camera Technical Specifications Function/group Item Specifications Included accessories Mounting and connector kits, clear and smoked dome cover, Installation Guide, CD with User Manual, recording software, installation and management tools, Windows decoder 1–user license, smoked transparent cover Video management software (not included) AXIS Camera Station — Video management software for viewing and recording up to 50 cameras See www.axis.
User Manual AXIS P3304 Fixed Dome Network Camera © Axis Communications AB, 2011 - 2014 Ver. M2.5 Date: July 2014 Part No.
