User manual

AXIS P7210 Video Encoder

Troubleshooting

Checking the ﬁrmware

Firmware is s o ftware tha t determi n es the functionali ty of network devices. One of your ﬁrst actions when troubleshooting a problem

should be to check the current ﬁrmware version. The latest version may contain a correction that ﬁxes your particular problem. The

current ﬁrmware version in the A xis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the ﬁrmware

When you upgrade the product with the latest ﬁrmware from Axis w eb site , the product receives the latest functionality available.

Always read the upgrade instructions and re le as e notes available with each new release, before upgrading the ﬁrmware.

To upgrade, follow these instructions:

1. Save the ﬁrmware ﬁle to your computer. The latest version of the ﬁrmware is available free of charge from Axis website

at www.axis.com/techsup

2. Go to Setup > System Options > Maintenance in the products web pages.

3. Under Upgrade Server, click Browse and locate the ﬁle on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the

upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconﬁgured and customized settings are saved when the ﬁrmware i s upgraded (providing the features are available in

the new ﬁrmware) although this is not guaranteed by Axis Com m unications AB.

Emergency recovery procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status

indicator indicates a failed upgrad e. To recover the product, follow the steps below. The serial number is found on the product’s label.

1. In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp

ping -s 408 <IP address>

In Windows, type the following from a command/DOS prompt:

arp -s <IP address> <serial number>

ping -l 408 -t <IP address>

2. If the product does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3. Open a browser and type in the product’s IP address. In the page that ap pears, use the Browse button to select the upgrade

ﬁle to use. Then click Load to restart the upgrade process.

4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status

indicator.

5. Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/