User`s manual

AXIS P7214 Video Encoder
System Options
Support
Support Overview
The System Options > Support > Support Overview page provides information on troubleshooting and contact information,
should you require technical assistance.
See also
Troubleshooting, on page 45
.
System Overview
To g et an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that
can be found here includes rmware version, IP address, network and security settings, event settings, image s ettings and recent log
items. Many of the captio ns are links to the proper Setup page.
Logs & Reports
The System Options > Support > Logs & Reports page generates log s and reports useful for system analysis and troubleshooting. If
contacting Axis Support, please provide a valid Server Report with your query.
System Log - P rovides information about system events.
Access Log - Lists all failed attempts to access the product. The Access Log can also be congured to l ist all connections to the
product (see below).
Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically include d
in the Server Report.
You can view or download the server report. Downloading the server report c reates a .zip le that contains a complete server report
text le in UTF–8 format. Select the Include snapshot w ith default image settings option to include a snapshot of the product’s
Live View that also sh
ows the settings specied under Video Stream>Image >Image Appearance. The server report .zip le should
always be included when contacting support.
Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or
when contacting Axis Support.
Connection List - Lis ts all clients that a re currently a c ce s sing media streams.
Crash Report - Generate s an a rchive wi th debugging i nform a tion. The repo rt takes several minutes to generate.
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