User`s manual

AXIS P7214 Video Encoder

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your ﬁrst actions w hen trou bleshooting a problem

should be to check the current ﬁrmware vers ion. The latest ver sion m a y conta in a corr ection that ﬁxesyourparticularproblem.The

current ﬁrmware ve rs ion in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the product w ith the latest ﬁ rm ware from Ax is website, the p roduct receives the latest functionality available.

Always read the upgrade instructi ons and release notes available w ith each new r eleas e, be fore upgra ding the ﬁrm ware.

To upgrade, follow these instructions:

1. Save the ﬁrmware ﬁle to your computer. The latest version of the ﬁrmware is a v ailable free of c harge from A xis website

at www.axis.com/techsup

2. Go to Setup > System Options > Maintenance in the products web pages.

3. Under Upgrade Server, click Browse and locate the ﬁle on your com puter . Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the

upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconﬁgured and customized settings are saved when the ﬁrmw are is up graded

(providing the features are available in

the new ﬁrmware) although this is not guaranteed b y Axis Comm unications AB.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status

indicator indicates a fa ile d upgrade. To recover the product, follow the steps below. The serial number is f ound on the product’s label.

1. In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp

ping -s 408 <IP address>

In Windows,typ

e the following from a command/DOS prompt (this may require that you run the command prompt as

an administra tor):

arp -s <IP address> <serial number>

ping -l 408 -t <IP address>

2. If the product d oes not rep ly in 30 seconds, restart it and wait for a rep ly. Press CTRL+C to stop Ping.

3. Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade

ﬁle to use. Then click Load to restart the upgrade process.

4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status

indicator.

5. Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact A xis support at www.axis.com/techsup/