User manual

AXIS P7224
Troubleshooting
Overlay image is not displayed
Incorrect size or location of
overlay image
The overlay image may have been positioned incorrectly or ma y be too large. See Overlay Image
Settings in the online help for more information.
Browser freezes
Firefox can sometimes
freeze on a slow computer
Lower the image resolution
Problems uploading files
Limited space There is only limited space available for the upload of your own files. Delete existing fi les to f ree
up space.
Motion Detection triggers unexpectedly
Changes in luminance
Motion detection is based on changes in luminance in the image. This means that if there are
sudden changes in the lighting, motion de tection may trigger mistakenly. Lower the sensitivity
setting to avoid problems with luminance.
No audio
Incorrect setup
Check the sound card in the computer. Ensure that mute is not selected and that the volume
settings are correct.
No audio or very poor audio
quality
Check t hat Enable audio support is selected under Setup > System Options > Security > Audio
Support.
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
Poor audio quality
CPU overloaded
Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and
video
Synchronize the product’s date and timesettingswithanNTPserver. GotoSetup > System
Options > Date & Time.
Distorted audio
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
Feedback loops Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
use half-duplex mode instead.
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