USER'S MANUAL AXIS Q1604 Network Camera
About this document This manual is intended for administrators and users of the AXIS Q1604 Network Camera, and is applicable to firmware 5.40 and later. It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also be beneficial, for developing shell scripts and applications. Later version of this document will be posted to the Axis website, as required.
AXIS Q1604 Network Camera Table of Contents Hardware overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LED indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Status LED when using Focus Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing the lens . . . . . . . . . .
AXIS Q1604 Network Camera Hardware overview Hardware overview 1 2 3 4 5 8 6 7 1. 2. 3. 4. 5. 6. 7. 8.
AXIS Q1604 Network Camera Hardware overview 1. 2. 3. 4. 5. 6. Power LED Network LED Control button Iris connector Power connector I/O terminal connector Connectors Network connector - RJ-45 Ethernet connector. Supports Power over Ethernet (PoE). Caution Due to local regulations or the environmental and electrical conditions in which the product is to be used, a shielded network cable (STP) may be appropriate or required.
AXIS Q1604 Network Camera Hardware overview • Enabling the Focus Assistant. Press and very quickly release the Control button. • Connecting to an AXIS Video Hosting System service. See page 37. To connect, press and hold the button for about 1 second until the Status LED flashes green. • Connecting to AXIS Internet Dynamic DNS Service. See page 37. To connect, press and hold the button for about 3 seconds. • Resetting the product to factory default settings. See page 43.
AXIS Q1604 Network Camera Hardware overview 1 3.3 V max 50 mA 2 3 4 LED indicators LED Color Indication Network Green Steady for connection to a 100 MBit/s network. Flashes for network activity. Amber Steady for connection to a 10 MBit/s network. Flashes for network activity. Unlit No network connection. Green Steady green for normal operation. Amber Steady during startup and when restoring settings. Red Slow flash for failed upgrade. Green Normal operation.
AXIS Q1604 Network Camera Hardware overview Status LED when using Focus Assistant Status Color Indication Green Focus Assistant is enabled The lens is optimally adjusted Amber The camera has been moved, or an object has been inserted in front of the lens. Exit and restart the Focus Assistant. The lens is less optimally adjusted Red The camera has been moved, or an object has been inserted in front of the lens. Exit and restart the Focus Assistant.
AXIS Q1604 Network Camera Accessing the product Accessing the product To install the Axis product, refer to the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems. See Technical Specifications, on page 50. Note • To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.
AXIS Q1604 Network Camera Accessing the product Access from the Internet Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must configure your network router to allow incoming data traffic to the product. To do this, enable the NAT-traversal feature, which will attempt to automatically configure the router to allow access to the product. This is enabled from Setup > System Options > Network > TCP/IP Advanced.
AXIS Q1604 Network Camera Accessing the product When using 50 Hz, the maximum frame rate is limited to 25 fps. Note Power line frequency is different in different geographic regions. In the Americas, 60 Hz is usually used; most other parts of the world use 50 Hz. Local variations may apply, always check with the local authorities. See also Capture Mode, on page 19.
AXIS Q1604 Network Camera Accessing the product Click the View Full Screen button and the video image will fill the entire screen. Press ESC (Escape) on the computer keyboard to cancel full screen view. The Record button is used to record the current video stream. The location where the recording is saved can be specified in the AMC Control Panel. AMC Audio controls AMC audio buttons control the speakers and microphone connected to the client computer. The buttons are only visible when audio is enabled.
AXIS Q1604 Network Camera Media streams Media streams The Axis product provides several audio and video stream formats. Your requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of available stream profiles. Other applications and clients can access video and audio streams directly, without going via the Live View page. How to stream H.
AXIS Q1604 Network Camera Media streams The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: • Windows Control Panel (from the Start menu) • Alternatively, right-click the video image in Internet Explorer and click Settings.
AXIS Q1604 Network Camera Media streams Note • = IP addess • The Axis product supports QuickTime 6.5.1 and later. • QuickTime adds latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.
AXIS Q1604 Network Camera Setting up the product Setting up the product The Axis product can be configured by users with administrator or operator rights. Click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted access to all settings. • Operators have access to all settings except System Options See also the online help . Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product: 1. Users. See page 34. 2.
AXIS Q1604 Network Camera Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality. You can configure the following: • Video stream settings. See page 17. • Stream profiles. See page 18. • Camera settings. See page 18. • Overlay image. See page 21. • Privacy mask. See page 21. • Focus. See page 21. • Audio settings. See page 22. • Audio clips. See page 23.
AXIS Q1604 Network Camera Video and Audio Setting the compression level affects the image quality and bandwidth; the lower the compression, the higher the image quality with higher bandwidth requirements. To avoid bandwidth problems on the network, you can limit the frame rate allowed to each viewer. The maximum frame rate can be set to Unlimited, or you can limit the frame rate to a value. An image or text can be superimposed over the image as overlay. See Overlay, on page 21.
AXIS Q1604 Network Camera Video and Audio Capture Mode The capture mode setting reduces image flicker in fluorescent light environments as image data is sampled at a rate that matches the local power line frequency. Capture mode is set the first time the product is accessed. Select the capture mode with the power line frequency (50 Hz or 60 Hz) used at the location of the Axis product and click OK. When using 50 Hz, the maximum frame rate is limited to 25 fps.
AXIS Q1604 Network Camera Video and Audio Wide Dynamic Range (Dynamic Contrast) Wide dynamic range (Dynamic Contrast) can improve the exposure when there is a considerable contrast between light and dark areas in the image. In intense backlight conditions, enable WDR. Disable WDR In low light conditions for optimal exposure. Note This setting is only possible when using automatic exposure control.
AXIS Q1604 Network Camera Video and Audio Example If storage space or bandwidth is limited, try using a lower gain. This will reduce image noise and produce smaller image files. IR cut filter The IR cut filter prevents infrared (IR) light from reaching the image sensor. In poor lighting conditions, for example at night, or when using an IR lamp, set the IR cut filter to Off. This increases light sensitivity and allows the product to “see” infrared light.
AXIS Q1604 Network Camera Video and Audio Note • The back focus (step 2) should only be reset if the camera has been focused previously. • Set focus as precisely as possible using the focus puller on the lens (step 3) before starting the automatic fine-tuning (step 4). • If the camera is placed so that it is difficult to look at the image and move the pullers at the same time, you can use the Focus Assistant to focus the camera; for instructions, see the Installation Guide supplied with the product.
AXIS Q1604 Network Camera Video and Audio Input gain - Control the volume (dB Full Scale) of the audio input. If the sound is too low, choose a higher dB, to amplify the sound. If the sound is too high, choose a lower dB. The Level bar gives a visual representation of the audio signal level in dB relative to the full-scale input level. • Green — the signal is at a good level. • Yellow — the signal is becoming distorted. • Red — the signal is distorted. Encoding - Select digital audio encoding format.
AXIS Q1604 Network Camera Live View Config Live View Config You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of the Live View page. • Stream Profile. See page 18. • Default Viewer for Browser. See page 24. • Viewer Settings. See page 25. • Action Buttons. These are the buttons described in Controls on the Live View page, on page 11. • User Defined Links. See page 25. • Output Buttons. See page 25.
AXIS Q1604 Network Camera Live View Config Browser Viewer Description Windows Internet Explorer AMC Recommended viewer in Internet Explorer (H.264/Motion JPEG) QuickTime H.264 Java applet A slower imaging alternative to AMC (Motion JPEG). Requires one of the following installed on the client: • JVM (J2SE) 1.4.2 or higher • JRE (J2SE) 5.0 or higher Still image Displays still images only.
AXIS Q1604 Network Camera Detectors Detectors Camera Tampering Camera Tampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severely defocused. To send an alarm, for example an email, an action rule must be set up. To configure tampering: 1. Go to Detectors > Camera Tampering. 2. Set the Minimum duration, that is, the time that must elapse before an alarm is generated. This can help prevent false alarms for known conditions that affect the image. 3.
AXIS Q1604 Network Camera Detectors Audio detection The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value. The threshold value can be set in the range 0–100 where 0 is the most sensitive and 100 the least sensitive. 1. Go to Detectors > Audio Detection. 2. Set the audio alarm level and click Save. 3. Go to Events > Action Rules and set up an action rule, see Setting Up an Action Rule, on page 30.
AXIS Q1604 Network Camera Applications Applications Third party applications can be uploaded to and installed on the Axis product. For information about available applications, downloads, trials and licenses, go to www.axis.com/applications To upload an application, go to Applications > Overview, click Browse to locate the file and then click Upload Package. Click on the uploaded application’s name to open the menu options Settings, License and About.
AXIS Q1604 Network Camera Events Events The Axis product can be configured to perform actions when different events occur, for example, start a recording when motion is detected. The set of conditions that defines how and when the action is triggered is called an Action Rule. Available Action Rule triggers and conditions include: • Applications — use installed applications to trigger the rule, see Applications, on page 28.
AXIS Q1604 Network Camera Events • Send Notifications — send a notification message to a recipient. Setting Up an Action Rule An action rule defines the conditions that must be met for the product to perform an action, for example record video or send email notifications. If multiple conditions are defined, all must be met to trigger the action. The following example describes how to set up an action rule to record video to a network share if there is movement in the camera’s field of view.
AXIS Q1604 Network Camera Events To add a recipient: 1. Go to Events > Recipients and click Add. 2. Enter a descriptive name 3. Select a recipient Type. 4. Enter the information needed for the recipient type. 5. Click Test to test the connection to the recipient. 6. Click OK. Schedules Schedules can be used as action rule triggers or as additional conditions, for example to record video if motion is detected outside office hours.
AXIS Q1604 Network Camera Recordings Recordings The Axis product can be configured to record video continuously or according to an action rule: • To start a continuous recording, see page 32. • To set up action rules, see page 30. • To access recordings, see Recording List, on page 32. • To configure camera controlled storage, see Storage, on page 40. Recording List Recorded videos are listed on the Recordings > List page.
AXIS Q1604 Network Camera Recordings Note If a new stream profile is selected while a recording is ongoing, the recording will be stopped and saved in the recording list and a new recording with the new stream profile will start. All previous continuous recordings will remain in the recording list until they are removed manually or through automatic removal of old recordings.
AXIS Q1604 Network Camera System Options System Options Security Users User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page.
AXIS Q1604 Network Camera System Options IEEE 802.1X IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol). To access a network protected by IEEE 802.1X, devices must authenticate themselves.
AXIS Q1604 Network Camera System Options To change the date and time settings, select the preferred Time mode under New Server Time: • Synchronize with computer time sets date and time according to the computer’s clock. With this option, date and time are set once and will not be updated automatically. • Synchronize with NTP Server obtains date and time from an NTP server. With this option, date and time settings are updated continuously.
AXIS Q1604 Network Camera System Options AXIS Video Hosting System (AVHS) AVHS used in conjunction with an AVHS service, provides easy and secure Internet access to live and recorded video accessible from any location. For more information and help to find a local AVHS Service Provider go to www.axis.com/hosting AVHS is enabled by default. The settings are configured under System Options > Network > TCP IP > Basic.
AXIS Q1604 Network Camera System Options Link-Local IPv4 Address Link-Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the product from other hosts on the same segment on the local network. The product can have a Link-Local IP and a static or DHCP-supplied IP address at the same time. This function can be disabled under System Options > Network > TCP/IP > Advanced.
AXIS Q1604 Network Camera System Options Note This FTP server has nothing to do with the product’s ability to transfer images via FTP to other locations and servers. RTSP The RTSP server running in the Axis product allows a connecting client to start an H.264 stream. The RTSP port number can be changed under System Options > Network > TCP/IP > Advanced. The default port is 554. Note H.264 video streams will not be available if the RTSP server is disabled. SOCKS SOCKS is a networking proxy protocol.
AXIS Q1604 Network Camera System Options The following traps are available: • Cold start • Warm start • Link up • Authentication failed SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required. To use SNMP v3, HTTPS must be enabled, see HTTPS, on page 34. To enable SNMP v3, check the box and provide the initial user password. Note The initial password can only be set once.
AXIS Q1604 Network Camera System Options If the card’s status shows as failed, click Check disk to see if the problem can be found and then try Repair. To avoid filling the card, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings older than and select the number of days or weeks. To stop writing to the share and protect recordings from being removed, select Lock under Recording Settings. For more information, see the online help .
AXIS Q1604 Network Camera System Options • the default router • the subnet mask • the system time • the IEEE 802.1X settings • the focus position Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to factory default settings, on page 43.
AXIS Q1604 Network Camera System Options Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report. You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format.
AXIS Q1604 Network Camera System Options 3. Keep the Control button pressed for about 15 seconds until the Status indicator flashes amber. 4. Release the Control button. The process is complete after about 1 minute (when the Status indicator turns green). The product has been reset to the factory default settings. The default IP address is 192.168.0.90 5. Re-assign the IP address. 6. Refocus the product. It is also possible to reset parameters to factory default via the web interface.
AXIS Q1604 Network Camera Troubleshooting Troubleshooting Checking the firmware Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
AXIS Q1604 Network Camera Troubleshooting Symptoms, possible causes and remedial actions Problems setting the IP address When using ARP/Ping Try the installation again. The IP address must be set within two minutes after power has been applied to the product. Ensure the Ping length is set to 408. See the Installation Guide for detailed instructions.
AXIS Q1604 Network Camera Troubleshooting Multicast H.264 only accessible by local clients Check if your router supports multicasting, or if the router settings between the client and the product need to be configured. The TTL (Time To Live) value may need to be increased. Poor rendering of H.264 images Color depth set incorrectly on clients. Set to 16–bit or 32–bit color.
AXIS Q1604 Network Camera Troubleshooting Slow image update Configuring pre-buffers, motion detection, high-resolution images or high frame rates will affect the performance of the Axis product. Poor performance Poor performance may be caused by heavy network traffic, multiple users accessing the product, low performance clients, use of features such as motion detection, event handling or uploaded applications.
AXIS Q1604 Network Camera Troubleshooting Distorted audio Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio Settings. Feedback loops Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or use half-duplex mode instead. Storage and disk management problems Video cannot be recorded Check that the SD card is not write protected (that is, read only). SD card cannot be mounted Reformat the SD card and then click Mount.
AXIS Q1604 Network Camera Technical Specifications Technical Specifications Function/group Item Specifications Camera Models AXIS Q1604: 720p resolution, indoor Image sensor Progressive scan RGB CMOS 1/3” Lens Varifocal 2.8 - 8 mm, F1.2, DC-iris, IR corrected, CS-mount Horizontal angle of view 100°-34° Vertical angle of view 75°-26° Diagonal angle of view 135°-43° Minimum illumination Color: 0.1 lux, F1.2, B/W:0.02 lux, F1.2 Color: 0.4 lux, F1.2, B/W 0.06 lux, F1.
AXIS Q1604 Network Camera Technical Specifications Function/group Item Specifications Audio Audio streaming Two-way, full duplex Audio compression AAC LC 8 kHz 32kbit/s, 16 kHz 64 kbit/s G.711 PCM 8 kHz 64 kbit/s G.726 ADPCM 8 kHz 32 kbit/s or 24 kbit/s Configurable bit rate Audio input/output Network System Integration Audio input 3.5mm jack for mic/line in. Max 80mVpp for microphone/ Max 6.
AXIS Q1604 Network Camera Technical Specifications Function/group General Item Specifications Installation, management and maintenance Axis Camera Management tool on CD and web-based configuration Configuration of backup and restore Firmware upgrades over HTTP or FTP, firmware available at www.axis.com Casing Metal (zinc) Processor, memory ARTPEC-4, 256 MB RAM, 128 MB Flash Battery backed-up real-time clock Power 8-20 V DC or Power over Ethernet (PoE) IEEE 802.3af max. 6.
AXIS Q1604 Network Camera Technical Specifications • Viewing on poorly performing client computers lowers perceived performance. Frame rate affected.
User's Manual AXIS Q1604 Network Camera © Axis Communications AB, 2011 Ver. M2.2 Date: October 2011 Part No.