USER’S MANUAL AXIS Q1910 Thermal Network Camera AXIS Q1910-E Thermal Network Camera AXIS Q1921 Thermal Network Camera AXIS Q1921-E Thermal Network Camera
Notices This manual is intended for administrators and users of AXIS Q1910/-E/AXIS Q1921/-E Thermal Network Camera, and is applicable for firmware release 5.11 and later. It includes instructions for using and managing the camera on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also be beneficial for advanced users, for developing shell scripts and applications.
AXIS Q1910/-E/AXIS Q1921/-E - Table of contents Table of contents Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Key features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Hardware overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS Q1910/-E/AXIS Q1921/-E - Product overview Product overview This manual applies to the following products: • • • • AXIS Q1910 Thermal Network Camera (indoor use) AXIS Q1910-E Thermal Network Camera (outdoor use) AXIS Q1921 Thermal Network Camera (indoor use) AXIS Q1921-E Thermal Network Camera (outdoor use) AXIS Q1910/-E/AXIS Q1921/-E Thermal Network Cameras use thermal imaging technology to detect and convert thermal radiation to images.
AXIS Q1910/-E/AXIS Q1921/-E - Product overview Hardware overview AXIS Q1910/AXIS Q1921 AXIS Q1910-E/AXIS Q1921-E Status indicator LED Screw mount for wall/ceiling stand Rear view SD memory card slot Audio in Audio out Window heater connector Bottom view Connector (not used) Network connector (PoE) Internal microphone (AXIS Q1910/AXIS Q1921 only) RS-422/485 connector I/O terminal connector Power connector Control button Power indicator LED Network indicator LED Serial number label Example imag
AXIS Q1910/-E/AXIS Q1921/-E - Product overview Unit connectors Network connector - RJ-45 Ethernet connector. Supports PoE (Power over Ethernet, class 3). Shielded cables should be used to comply with EMC. Audio in (pink) - 3.5 mm input for a mono microphone, or a line-in mono signal (left channel is used from a stereo signal). Audio out (green) - 3.5 mm output for audio (line level), can be connected to a public address (PA) system or an active speaker with a built-in amplifier.
AXIS Q1910/-E/AXIS Q1921/-E - Product overview RS-485/422 connector - Two 2-pin terminal blocks for RS-485/422 serial interface used to control auxiliary equipment, e.g. PT devices. The RS-485/422 serial port can be configured in the following port modes: • • • • RS-485/422 Bidirectional RS-485 half-duplex port for data transmission using two wires, one combined RX/TX pair. Bidirectional RS-485 full-duplex port for data transmission using four wires, one RX pair and RX/TX TX one TX pair.
AXIS Q1910/-E/AXIS Q1921/-E - Product overview LED indicators LED Color Indication Network Green Steady for connection to a 100 Mbit/s network. Flashes for network activity. Amber Steady for connection to 10 Mbit/s network. Flashes for network activity. Unlit No network connection. Green Steady green for normal operation. Note: The Status LED can be configured to be unlit during normal operation, or to flash only when the camera is accessed. To configure, go to Setup > System Options > LED.
AXIS Q1910/-E/AXIS Q1921/-E - Accessing the camera Accessing the camera To install the thermal network camera, refer to the Installation Guide supplied with your product. The thermal network camera can be used with most standard operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems. For more information, see www.axis.
AXIS Q1910/-E/AXIS Q1921/-E - Accessing the camera Access from the Internet Once connected, the camera is accessible on your local network (LAN). To access the camera from the Internet you must configure your broadband router to allow incoming data traffic to the camera. To do this, enable the NAT-traversal feature, which will attempt to automatically configure the router to allow access to the camera. This is enabled from Setup > System Options > Network > TCP/IP Advanced.
AXIS Q1910/-E/AXIS Q1921/-E - Accessing the camera Focus adjustment - AXIS Q1921/-E If required, follow these instructions to focus AXIS Q1921/-E : 1. Unscrew the stop screw on the lens, using a slotted screwdriver 1.8 mm. 2. Adjust lens to focus as required. 3. Tighten the stop screw. Stop screw Note: AXIS Q1910/-E has a fixed-focus lens set to infinity and cannot be adjusted.
AXIS Q1910/-E/AXIS Q1921/-E - Accessing the camera The Live View page If your network camera has been customized to meet specific requirements the buttons and other items described below may or may not be displayed on the Live View page. The following provides an overview of each available button. General controls The Stream Profile drop-down list allows you to select a customized or pre-programmed stream profile on the Live View page.
AXIS Q1910/-E/AXIS Q1921/-E - Accessing the camera AMC audio controls AMC audio buttons control the speakers and microphone connected to the computer. The buttons are only visible when audio is enabled. Speaker buttons – Click to switch the sound on or off. Microphone buttons – Click to switch the sound on or off. In Simplex - Network Camera speaker only mode, click this button to stop sending audio to the camera. Use the slider to control the volume on the speaker and microphone.
AXIS Q1910/-E/AXIS Q1921/-E - Video Streams Video Streams The network camera provides several image and video stream formats. Your requirements and the properties of your network will determine the type you use. The Live View page in the network camera provides access to H.264 and Motion JPEG video streams, and to the list of available stream profiles. Other applications and clients can also access these video streams/images directly, without going via the Live View page. How to stream H.
AXIS Q1910/-E/AXIS Q1921/-E - Video Streams AXIS Media Control (AMC) The recommended method of accessing live video from the network camera is to use the AXIS Media Control (AMC) in Internet Explorer in Windows. The AMC Control Panel can be used to configure various video and audio settings. Please see the readme file included in the tool for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured.
AXIS Q1910/-E/AXIS Q1921/-E - Setup Tools Setup Tools The network camera can be configured by users with administrator or operator rights. To access the product’s Setup tools, click Setup in the top right-hand corner of the Live View page. • • Administrators have unrestricted access to all settings Operators have access to Video & Audio, Live View Config, PTZ, Applications, Events and Recording List See also the online help available by clicking on each Setup page.
AXIS Q1910/-E/AXIS Q1921/-E - Video & Audio Video & Audio Click to access the online help that explains the Setup tools. Video Stream The video stream settings are in four tabs: • • • • Image Audio H.264 MJPEG Image Image Appearance Use these settings to modify the image resolution and compression. Setting the compression level affects the image quality and the amount of bandwidth required, the lower the compression, the higher the image quality with higher bandwidth requirements.
AXIS Q1910/-E/AXIS Q1921/-E - Video & Audio Audio Enable Audio Check the Enable audio box to enable audio in the video stream. The Audio configuration settings are the same for all video streams and configured under Video & Audio > Audio Settings, see page 20. The current audio configuration is displayed under Current Audio Settings. Note: The checkbox Enable Audio Support on the System Options > Security > Audio Support must also be checked to enable sound in the product. See Audio Support, on page 34. H.
AXIS Q1910/-E/AXIS Q1921/-E - Video & Audio Stream Profiles Pre-programmed stream profiles are available for quick set-up. These settings can be adjusted and new, customized profiles can be created. Each profile has a descriptive name, describing its usage and/or purpose. The profiles can be accessed from the Live View page. • To create a new stream profile, click Add to bring up the Stream Profile Settings dialog. 1. Enter a unique name and a description for the profile. 2. Select a Video encoding (H.
AXIS Q1910/-E/AXIS Q1921/-E - Video & Audio Privacy Mask A privacy mask is an area of solid color that prohibits users from viewing parts of the monitored area. Up to three privacy masks can be used. Privacy masks cannot be bypassed via the VAPIX® Application Programming Interface (API). Privacy Mask List The Privacy Mask List shows all masks that are currently configured and if they are enabled. Add/Edit Mask To define a new mask: 1. Click Add. A rectangle appears on the image. 2.
AXIS Q1910/-E/AXIS Q1921/-E - Video & Audio Notes: • • If Enable microphone power is unchecked (disabled), the internal microphone is also disabled. To use a high impedance dynamic microphone, do not enable DC power. DC power will not harm the microphone; if you are uncertain, try switching it off and on. The default value is DC power enabled. To use a professional microphone requiring 48V phantom power, you need an external power supply and a balanced-unbalanced converter (audio transformer) in between.
AXIS Q1910/-E/AXIS Q1921/-E - Live View Config Live View Config Layout The settings on this page are used to customize the appearance of the Live View page. Stream Profile From the Stream Profile drop-down list, select the stream profile that is to be used for the Live View page. Listed are the pre-programmed stream profiles as well as the ones created under Video & Audio > Stream Profiles.
AXIS Q1910/-E/AXIS Q1921/-E - Live View Config Viewer Settings Check Show viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video image in your browser. The administrator can disable the installation of the H.264 decoder included with AMC. This is used to prevent the installation of unlicensed copies. Further decoder licenses can be purchased from your Axis reseller.
AXIS Q1910/-E/AXIS Q1921/-E - PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) Installing a Pan Tilt device The network camera can be placed in a P/T device, in order to enable Pan/Tilt control from the camera. See www.axis.com for a list of compatible devices. To install a Pan Tilt device follow these instructions: 1. Connect the Pan Tilt device to the RS-485/422 connector. See Unit connectors, on page 6. 2.
AXIS Q1910/-E/AXIS Q1921/-E - PTZ (Pan Tilt Zoom) Advanced Device Available settings depend on the connected PT unit and uploaded driver, please refer to the online help files documentation provided with the PT unit and driver. and to the Controls Panel Shortcut Command Buttons - Here are the controls for creating and saving shortcut command buttons. These buttons can provide direct access to various built-in auxiliary commands provided by the PT driver.
AXIS Q1910/-E/AXIS Q1921/-E - Applications Applications The Applications feature allows you to upload third-party applications for use on this device. Listed under Setup > Applications > Packages are the applications that have already been installed. Click on the name to view the menu options – Settings, License and About. Settings - Application-specific settings License - Some applications require a license. If there is an Internet connection Automatic Installation appears on the web page.
AXIS Q1910/-E/AXIS Q1921/-E - Events Events An event or Event Type triggers actions when activated. An event type is a set of parameters that defines the actions. A common event type is an alarm that causes the camera to upload images. Many event types require an Event Server, to receive uploaded images. This section describes how to configure the camera to perform certain actions when events occur.
AXIS Q1910/-E/AXIS Q1921/-E - Events Triggered Event A triggered event can be activated (triggered) by: • • • • • • • • • • Input ports – A signal from an alarm device connected to an input port Manual trigger – The event is activated manually using the manual trigger button on the Live View page or through the VAPIX® Application Programming Interface Application trigger – Using an uploaded application, see page 26 Motion detection – Detected movement in a configured motion detection window Audio – When th
AXIS Q1910/-E/AXIS Q1921/-E - Events Notes: • • • Pre-trigger and post-trigger buffers will be lost if the connection to the event server fails The maximum length of the pre-/post-buffer depends on the video image size and selected frame rate If the pre- or post-buffer is too large for the camera’s internal memory, the buffer length is reduced.
AXIS Q1910/-E/AXIS Q1921/-E - Events Motion Detection Motion detection is used to generate an alarm whenever movement occurs (or stops) in the camera’s field of view. A total of 10 Include and Exclude windows can be configured.
AXIS Q1910/-E/AXIS Q1921/-E - Events Please see the online help for descriptions of each available option.
AXIS Q1910/-E/AXIS Q1921/-E - Recording List Recording List The Recording List window contains a list of recordings made to the memory card. It shows each recording's start time, length, the event type used to start the recording, and indicates if the recording is locked so that it can neither be deleted nor recorded over. To view a recording, select it from the list and click the Play... button.
AXIS Q1910/-E/AXIS Q1921/-E - System Options System Options Security Users User access control is enabled by default. An administrator can set up other users, by giving these user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page, as described below: The user list displays the authorized users and user groups (levels): Viewer Provides the lowest level of access, which only allows access to the Live View page.
AXIS Q1910/-E/AXIS Q1921/-E - System Options IEEE 802.1X IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol). To access a network protected by IEEE 802.1X, devices must authenticate themselves.
AXIS Q1910/-E/AXIS Q1921/-E - System Options Date & Time Current Server Time Displays the current date and time (24h clock). The time can be displayed in 12h clock format in the overlay (see below). New Server Time Select your time zone from the drop-down list. If you want the server clock to automatically adjust for daylight savings time, select the Automatically adjust for daylight saving time changes. Note: The time zone setting only applies when the device’s time is synchronized with an NTP server.
AXIS Q1910/-E/AXIS Q1921/-E - System Options Use the following IP address - To use a static IP address for the network camera, check the radio button and then make the following settings: • IP address – Specify a unique IP address for your camera.
AXIS Q1910/-E/AXIS Q1921/-E - System Options Use the following DNS server address - Enter the desired DNS server by specifying the following: • • Domain name - Enter the domain(s) to search for the host name used by the network camera. Multiple domains can be separated by semicolons (;). The host name is always the first part of a Fully Qualified Domain Name, for example, myserver is the host name in the Fully Qualified Domain Name myserver.mycompany.com where mycompany.com is the Domain name.
AXIS Q1910/-E/AXIS Q1921/-E - System Options Use manually selected NAT router - Select this option to manually select a NAT router and enter the IP address for the router in the field provided. If a router is not manually specified, the network camera automatically searches for NAT routers on your network. If more than one router is found, the default router is selected. Alternative HTTP port - Select this option to manually define an external HTTP port. Enter the port number in the field provided.
AXIS Q1910/-E/AXIS Q1921/-E - System Options SMTP (email) Enter the host names (or IP addresses) and port numbers for your primary and secondary mail servers in the fields provided, to enable the sending of notifications and image email messages from the camera to predefined addresses via SMTP. If your mail server requires authentication, check the box for Use authentication to log in to this server and enter the necessary information. See the online help for more information.
AXIS Q1910/-E/AXIS Q1921/-E - System Options Bonjour The network camera includes support for Bonjour. When enabled, the camera is automatically detected by operating systems and clients that support this protocol. Storage SD Card The Disk Management window is used to set up and manage local storage. It is used to connect memory cards for recording video, monitoring a disk’s status, enabling automatic cleanup and preventing the memory card from being overwritten.
AXIS Q1910/-E/AXIS Q1921/-E - System Options Default - The default button should be used with caution. Click this returns the camera’s setting to the factory default values (including the IP address). Upgrade Server - See Upgrading the firmware, on page 44. Support Support Overview The Support Overview page provides valuable information on troubleshooting and contact information, should you require technical assistance.
AXIS Q1910/-E/AXIS Q1921/-E - About Advanced Scripting Scripting is an advanced function that enables you to customize and use scripts. Caution! Incorrect scripting may cause unexpected behavior or even cause loss of contact with the unit. If a script does cause problems, reset the unit to its factory default settings. A backup file may be of use to return the unit to its latest configuration. Axis strongly recommends that you do not use this function unless you understand the consequences.
AXIS Q1910/-E/AXIS Q1921/-E - Resetting to the factory default settings Resetting to the factory default settings To reset the camera to the original factory default settings, go to the System Options > Maintenance web page (as described in Maintenance, on page 40) or use the Control button on the side of the camera (see page 5) as described below: Using the Control Button To reset the camera to the factory default settings using the Control Button: 1. Disconnect power from the camera.
AXIS Q1910/-E/AXIS Q1921/-E - Troubleshooting Troubleshooting Checking the firmware Firmware is software that determines the functionality of network cameras. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in your camera is displayed on the page Setup > Basic Setup or under About.
AXIS Q1910/-E/AXIS Q1921/-E - Troubleshooting Axis Support If you contact Axis support, please help us resolve your problem expediently by providing a Server Report and a detailed description of the problem. The Server Report contains important information about the server and its software, as well as a list of the current parameters. The Access Log is also included in the Server Report. Go to Setup > System Options > Support > Support Overview to generate a Server Report.
AXIS Q1910/-E/AXIS Q1921/-E - Troubleshooting Symptoms, possible causes, and remedial action Problems setting the IP address When using ARP/Ping Try the installation again. The IP address must be set within two minutes after power has been applied to the camera. Ensure the Ping length is set to 408. See the Installation Guide.
AXIS Q1910/-E/AXIS Q1921/-E - Troubleshooting The Status and Network indicator LEDs are flashing red rapidly Hardware failure Contact your Axis dealer. The Status indicator LED is flashing red and the camera is inaccessible A firmware upgrade has been inter- See the Emergency Recovery Procedure above. rupted or the firmware has otherwise been damaged No images displayed on web page Problem with AMC.
AXIS Q1910/-E/AXIS Q1921/-E - Technical Specifications for AXIS Q1910/-E Technical Specifications for AXIS Q1910/-E Function/group Item Specification Camera • AXIS Q1910 (indoor) • AXIS Q1910-E (outdoor) Models Image sensor Lens Detection range Sensitivity Video Video compression Resolutions Audio • f 13 mm: F1.25, angle of view, horizontal: 17° At least 200 m (220 yards) for humans (1.8m x 0.5 m) At least 550 m (600 yards) for vehicles (2.3 m x 2.3 m) NetD < 100 mK • H.
AXIS Q1910/-E/AXIS Q1921/-E - Technical Specifications for AXIS Q1910/-E Function/group Item System Integration Application Programming Interface Intelligent video Alarm triggers Alarm events Video buffer Video access from web browser General Casing Processors and memory Power Connectors Specification Open API for software integration, including ONVIF, specification available at www.onvif.org, as well as VAPIX® and AXIS Camera Application Platform, specifications available at www.axis.
AXIS Q1910/-E/AXIS Q1921/-E - Technical Specifications for AXIS Q1910/-E Function/group Item Specification Weight AXIS Q1910: 990 g (2.18 lb) AXIS Q1910-E: 3520 g (7.76 lb) Included accessories Connector kit, Installation Guide, Windows decoder 1-user license AXIS Q1910-E: wall mount bracket, 5 m (16 ft) Ethernet cable Video management software (not included) • AXIS Camera Station - Video management software for viewing and recording up to 50 cameras • See www.axis.com/partner/adp_partners.
AXIS Q1910/-E/AXIS Q1921/-E - Technical Specifications for AXIS Q1921/-E Technical Specifications for AXIS Q1921/-E Function/group Item Specification Camera • AXIS Q1921 (indoor) • AXIS Q1921-E (outdoor) Models Image sensor Lens • 10 mm: f 1.2 mm, angle of view, horizontal: 55°, vertical: 40° • 19 mm: f 1.0 mm, angle of view, horizontal: 29°, vertical: 21° • AXIS Q1921-E: 35 mm: f 1.2 mm, angle of view, horizontal: 15°, vertical: 11° • AXIS Q1921-E: 60 mm: f 1.
AXIS Q1910/-E/AXIS Q1921/-E - Technical Specifications for AXIS Q1921/-E Function/group Item System Integration Application Programming Interface Intelligent video Alarm triggers Alarm events Video buffer Video access from web browser General Casing Processors and memory Power Connectors Specification Open API for software integration, including ONVIF, specification available at www.onvif.org, as well as VAPIX® and AXIS Camera Application Platform, specifications available at www.axis.
AXIS Q1910/-E/AXIS Q1921/-E - Technical Specifications for AXIS Q1921/-E Function/group Item Dimensions (HxWxD) Weight Included accessories Specification AXIS Q1921: • 10 mm: 58 x 79 x 190 mm (2.3" x 3.1" x 7.5") • 19 mm: 58 x 79 x 186 mm (2.3" x 3.1" x 7.3") AXIS Q1921-E • 120 x 161 x 404 mm (4.7" x 6.3" x 15.9") AXIS Q1921: • 10 mm: 970 g (2.1 lb.) • 19 mm: 950 g (2.1 lb.) AXIS Q1921-E • 10 mm: 3500 g (7.7 lb.) • 19 mm: 3480 g (7.7 lb.) • 35 mm: 3580 g (7.9 lb.) • 60 mm: 3650 g (8.1 lb.
AXIS Q1910/-E/AXIS Q1921/-E - Index Index L Live View 11 Live View Config 21 Logs & Reports 40 A Action Buttons 11, 22 Active/Inactive 22 Alarm 7, 29 AMC 9 ARP/Ping 35 Audio 17 Audio input 19 Audio output 20 Audio Settings 19 AXIS Media Control 19 M Motion Detection 7, 29 N NAT traversal 10, 36 Network Settings 34 NTP Server 34 O Output 7 Output Buttons 22 B Backup 40 Bit Rate 17 Bonjour 9 Buffer Size 27 P Camera tampering 28 Control Button 42 Palette 16 Pinout - I/O connectors 7 Port Status 30 Po
