USER MANUAL AXIS Q19 Thermal Camera Series AXIS Q1910 Thermal Network Camera AXIS Q1910-E Thermal Network Camera AXIS Q1921 Thermal Network Camera AXIS Q1921-E Thermal Network Camera AXIS Q1922 Thermal Network Camera AXIS Q1922-E Thermal Network Camera
Notices Axis Communications AB has intellectual property rights relating to technology embodied in the product described in this document. In particular, and without limitation, these intellectual property rights may include one or more of the patents listed at http://www.axis.com/patent.htm and one or more additional patents or pending patent applications in the US and other countries. harmful interference to radio communications.
AXIS Q19 Series - Table of contents Table of contents Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Key features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Hardware overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS Q19 Series - Table of contents General performance considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS Q19 Series - Product overview Product overview This manual applies to the following products: • • • • • • AXIS Q1910 Thermal Network Camera (indoor use) AXIS Q1910-E Thermal Network Camera (outdoor use) AXIS Q1921 Thermal Network Camera (indoor use) AXIS Q1921-E Thermal Network Camera (outdoor use) AXIS Q1922 Thermal Network Camera (indoor use) AXIS Q1922-E Thermal Network Camera (outdoor use) AXIS Q1910/-E/AXIS Q1921/-E/AXIS Q1922/-E Thermal Network Cameras use thermal imaging technology to detect
AXIS Q19 Series - Product overview • • Audio support AXIS Q19 Series supports two-way audio. Extended support for Pan/Tilt heads AXIS Q19 Series supports Axis Pan/Tilt heads as well as products from other suppliers. See www.axis.com for a full list of supported products.
AXIS Q19 Series - Product overview Hardware overview AXIS Q1910/Q1921/Q1922 AXIS Q1910-E/Q1921-E/Q1922-E Status indicator LED Screw mount for wall/ceiling stand Rear view SD card slot Audio in Audio out LED (not used) Button (not used) Window heater connector Bottom view Connector (not used) Network connector (PoE) Internal microphone (AXIS Q1910/Q1921/Q1922 only) RS-422/485 connector I/O terminal connector Power connector Control button Power indicator LED Network indicator LED Serial number
AXIS Q19 Series - Product overview Unit connectors Network connector - RJ-45 Ethernet connector. Supports PoE (Power over Ethernet, class 3). Note: Due to local regulations or the environmental and electrical conditions in which the product is to be used, a shielded network cable (STP) may be appropriate or required. Any network cables that are routed in outdoor environments or similar shall be shielded (STP) and intended for their specific use. Make sure that the network switch is properly grounded.
AXIS Q19 Series - Product overview Control button - The control button is used for • Restoring the camera to factory default settings, see Resetting to the factory default settings, on page 49. • Connecting to AXIS Internet Dynamic DNS Service, see page 42. To connect, press the button once. • Connecting to an AXIS Video Hosting System service, see page 42. To connect, press and hold the button until the status LED flashes green.
AXIS Q19 Series - Product overview LED indicators LED Color Indication Network Green Steady for connection to a 100 Mbit/s network. Flashes for network activity. Amber Steady for connection to 10 Mbit/s network. Flashes for network activity. Unlit No network connection. Green Steady green for normal operation. Note: The Status LED can be configured to be unlit during normal operation, or to flash only when the camera is accessed. To configure, go to Setup > System Options > LED.
AXIS Q19 Series - Accessing the camera Accessing the camera To install the thermal network camera, refer to the Installation Guide supplied with your product. The thermal network camera can be used with most standard operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems. For more information, see www.axis.
AXIS Q19 Series - Accessing the camera Access from the Internet Once connected, the camera is accessible on your local network (LAN). To access the camera from the Internet you must configure your broadband router to allow incoming data traffic to the camera. To do this, enable the NAT-traversal feature, which will attempt to automatically configure the router to allow access to the camera. This is enabled from Setup > System Options > Network > TCP/IP Advanced.
AXIS Q19 Series - Accessing the camera Focus adjustment - AXIS Q1921/-E/Q1922/-E If required, follow these instructions to focus AXIS Q1921/-E/Q1922/-E : 1. Unscrew the stop screw on the lens, using a slotted screwdriver 1.8 mm. 2. Adjust lens to focus as required. 3. Tighten the stop screw. Stop screw Note: AXIS Q1910/-E has a fixed-focus lens set to infinity and cannot be adjusted.
AXIS Q19 Series - Accessing the camera The Live View page If your network camera has been customized to meet specific requirements the buttons and other items described below may or may not be displayed on the Live View page. The following provides an overview of each available button. General controls The Stream Profile drop-down list allows you to select a customized or pre-programmed stream profile on the Live View page.
AXIS Q19 Series - Accessing the camera AMC audio controls AMC audio buttons control the speakers and microphone connected to the computer. The buttons are only visible when audio is enabled. Speaker buttons – Click to switch the sound on or off. Microphone buttons – Click to switch the sound on or off. In Simplex - Network Camera speaker only mode, click this button to stop sending audio to the camera. Use the slider to control the volume on the speaker and microphone.
AXIS Q19 Series - Video Streams Video Streams The network camera provides several image and video stream formats. Your requirements and the properties of your network will determine the type you use. The Live View page in the network camera provides access to H.264 and Motion JPEG video streams, and to the list of available stream profiles. Other applications and clients can also access these video streams/images directly, without going via the Live View page. How to stream H.
AXIS Q19 Series - Video Streams AXIS Media Control (AMC) The recommended method of accessing live video from the network camera is to use the AXIS Media Control (AMC) in Internet Explorer in Windows. The AMC Control Panel can be used to configure various video and audio settings. Please see the readme file included in the tool for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured.
AXIS Q19 Series - Setup Tools Setup Tools The network camera can be configured by users with administrator or operator rights. To access the product’s Setup tools, click Setup in the top right-hand corner of the Live View page. • • Administrators have unrestricted access to all settings Operators have access to Video & Audio, Live View Config, PTZ, Applications, Events and Recording List See also the online help available by clicking on each Setup page.
AXIS Q19 Series - Video & Audio Video & Audio Click to access the online help that explains the Setup tools. Video Stream The video stream settings are in four tabs: • • • • Image Audio H.264 MJPEG Image Image Appearance Use these settings to modify the image resolution and compression. Setting the compression level affects the image quality and the amount of bandwidth required, the lower the compression, the higher the image quality with higher bandwidth requirements.
AXIS Q19 Series - Video & Audio Text, date and time can also be used as an overlay. Click for information on available options. Preview For a preview of the image before saving, select video format and Open. The pixel counter shows the number of pixels in an area of the image. This is useful in object detection and recognition, for it regulates the pixel resolution of an object, such as a car or person.
AXIS Q19 Series - Video & Audio MJPEG Frame Size Control To control the bandwidth and storage used by the Motion JPEG video stream the maximum frame size can be limited. The Default option provides consistently good image quality at the expense of increased bandwidth and storage usage whenever image activity increases. To prevent increased bandwidth and storage usage, set the maximum frame size to a fixed value. Stream Profiles Pre-programmed stream profiles are available for quick set-up.
AXIS Q19 Series - Video & Audio Gain - This setting controls the maximum gain. Lowering the gain reduces the contrast in the thermal image. Once satisfied, click Save. Click View... to view the video stream with the current configuration. Please see the online help files for a description of each available setting. Overlay Image An overlay image is a static image superimposed over the video image. The overlay image can be used to provide extra information, or to mask a part of the video image.
AXIS Q19 Series - Video & Audio • • Note: The Talk/Listen button is configured from the Audio tab in the AMC Control panel (see AXIS Media Control (AMC), on page 17). Simplex - Thermal Network Camera speaker only. Audio is transmitted from the client to the camera and played by the speakers connected to the camera. To send audio, the Talk and Microphone buttons in the AMC toolbar must both be enabled. Click either button to stop audio transmission. Simplex - Thermal Network Camera microphone only.
AXIS Q19 Series - Video & Audio Record To record a new clip using the microphone: 1. Select the Record radio button. 2. Enter a descriptive Name. 3. If the recording should not start immediately upon clicking the Record... button, enter the number of seconds to wait before recording actually starts. 4. Enter the number of seconds to record. 5. Click Record... to start the recording. Once started the recording cannot be aborted.
AXIS Q19 Series - Live View Config Live View Config Layout The settings on this page are used to customize the appearance of the Live View page. Stream Profile From the Stream Profile drop-down list, select the stream profile that is to be used for the Live View page. Listed are the pre-programmed stream profiles as well as the ones created under Video & Audio > Stream Profiles.
AXIS Q19 Series - Live View Config Other browsers Server Push Recommended viewer for other browsers (Motion JPEG only) QuickTime H.264 Java applet A slower imaging alternative to Server Push (Motion JPEG only) Still image Displays still images only. Hit the Refresh button in your browser to view a new image. Viewer Settings Check Show viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video image in your browser.
AXIS Q19 Series - Live View Config Output Buttons The output buttons are used to manually activate and inactivate devices connected to the output ports, for example to switch a light on and off.
AXIS Q19 Series - PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) Installing a Pan/Tilt device The network camera must be placed in a P/T device, in order to enable Pan/Tilt control from the camera. See www.axis.com for a list of compatible devices. To install a Pan Tilt device follow these instructions: 1. Connect the Pan Tilt device to the RS-485/422 connector. See Unit connectors, on page 8. 2. Go to Setup > System Options > Ports & Devices > COM Port and select Enable port. 3.
AXIS Q19 Series - PTZ (Pan Tilt Zoom) Guard Tour A guard tour displays the video stream from different preset positions, one-by-one, in a pre-determined order or randomly, and for configurable time periods. The guard tour will keep running after the user has logged off or closed the browser.
AXIS Q19 Series - PTZ (Pan Tilt Zoom) Control Queue Settings Enable PTZ Control Queue - This enables the queuing function and displays the user's status and position in the queue on the Live View page. Limit number of users in queue to - This can be specified up to 100. The default value is 20. Control queue poll time - To keep the control queue up-to-date, the waiting clients must regularly poll the camera to keep their place in the queue.
AXIS Q19 Series - Applications Applications The Applications feature allows you to upload third-party applications for use on this device. Listed under Setup > Applications > Packages are the applications that have already been installed. Click on the name to view the menu options – Settings, License and About. Settings - Application-specific settings License - Some applications require a license. If there is an Internet connection Automatic Installation appears on the web page.
AXIS Q19 Series - Events Events Pre-defined parameters, known as an event or Event Type can trigger certain actions in the camera. A common event type is an alarm that causes the camera to upload images. Many event types use an Event Server to receive uploaded images. An event that is triggered by a signal, such as a detection of motion or system event, is called a triggered event, see page 33. A scheduled event runs at pre-programmed times. An Action refers to what happens when the event occurs.
AXIS Q19 Series - Events Triggered Event A triggered event can be activated (triggered) by: • • • • • • • • • • Input ports – A signal from an alarm device connected to an input port Manual trigger – The event is activated manually using the manual trigger button on the Live View page or through the VAPIX® Application Programming Interface Application trigger – Using an uploaded application, see page 31 Motion detection – Detected movement in a configured motion detection window Audio – When the sound leve
AXIS Q19 Series - Events Notes: • • • Pre-trigger and post-trigger buffers will be lost if the connection to the event server fails The maximum length of the pre-/post-buffer depends on the video image size and selected frame rate If the pre- or post-buffer is too large for the camera’s internal memory, the buffer length is reduced.
AXIS Q19 Series - Events Motion Detection Motion detection is used to generate an alarm whenever movement occurs (or stops) in the camera’s field of view. A total of 10 Include and Exclude windows can be configured.
AXIS Q19 Series - Events Please see the online help for descriptions of each available option. Object Size History Sensitivity High level Only very large objects trigger motion detection An object that appears in the region will trigger the motion detection for a long period Small variations in thermal radiation between object and background will trigger the motion detection.
AXIS Q19 Series - Recording List Recording List The Recording List web page contains a list of recordings made to the SD memory card. It shows each recording's start time, length, the event type, and indicates if the recording is locked so that it can neither be deleted nor recorded over. To view a recording, select it from the list and click Play. For detailed recording and video information, select an individual recording from the list and click Properties.
AXIS Q19 Series - Recording List Storage - Select a group of recordings based on where the recordings are stored. Sort - Select whether the filtered recording list should be sorted in ascending or descending order of start time. Results - Select how many recordings to view in the window at one time. See the online help files for more information. Continuous Recording The camera can be configured to continuously save video to an SD Card. Configure continuous recordings for different stream profiles.
AXIS Q19 Series - System Options System Options Security Users User access control is enabled by default. An administrator can set up other users, by giving these user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page, as described below: The user list displays the authorized users and user groups (levels): Viewer Provides the lowest level of access, which only allows access to the Live View page.
AXIS Q19 Series - System Options IEEE 802.1X IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol). To access a network protected by IEEE 802.1X, devices must authenticate themselves.
AXIS Q19 Series - System Options Date & Time Current Server Time Displays the current date and time (24h clock). The time can be displayed in 12h clock format in the overlay (see below). New Server Time Select your time zone from the drop-down list. If you want the server clock to automatically adjust for daylight savings time, select the Automatically adjust for daylight saving time changes. Note: The time zone setting only applies when the device’s time is synchronized with an NTP server.
AXIS Q19 Series - System Options Use the following IP address - To use a static IP address for the network camera, check the radio button and then make the following settings: • IP address – Specify a unique IP address for your camera.
AXIS Q19 Series - System Options Use the following DNS server address - Enter the desired DNS server by specifying the following: • • Domain name - Enter the domain(s) to search for the host name used by the network camera. Multiple domains can be separated by semicolons (;). The host name is always the first part of a Fully Qualified Domain Name, for example, myserver is the host name in the Fully Qualified Domain Name myserver.mycompany.com where mycompany.com is the Domain name.
AXIS Q19 Series - System Options Use manually selected NAT router - Select this option to manually select a NAT router and enter the IP address for the router in the field provided. If a router is not manually specified, the network camera automatically searches for NAT routers on your network. If more than one router is found, the default router is selected. Alternative HTTP port - Select this option to manually define an external HTTP port. Enter the port number in the field provided.
AXIS Q19 Series - System Options SMTP (email) Enter the host names (or IP addresses) and port numbers for your primary and secondary mail servers in the fields provided, to enable the sending of notifications and image email messages from the camera to predefined addresses via SMTP. If your mail server requires authentication, check the box for Use authentication to log in to this server and enter the for more information. necessary information.
AXIS Q19 Series - System Options Bonjour The network camera includes support for Bonjour. When enabled, the camera is automatically detected by operating systems and clients that support this protocol. Storage SD Card The Disk Management window is used to set up and manage local storage. It is used to connect memory cards for recording video, monitoring a disk’s status, enabling automatic cleanup and preventing the memory card from being overwritten.
AXIS Q19 Series - System Options Default - The default button should be used with caution. Click this returns the camera’s setting to the factory default values (including the IP address). Upgrade Server - See Upgrading the firmware, on page 50. Support Support Overview The Support Overview page provides valuable information on troubleshooting and contact information, should you require technical assistance. System Overview System Overview provides an overview of the camera’s status and settings.
AXIS Q19 Series - About Advanced Scripting Scripting is an advanced function that enables you to customize and use scripts. Caution! Incorrect scripting may cause unexpected behavior or even cause loss of contact with the unit. If a script does cause problems, reset the unit to its factory default settings. A backup file may be of use to return the unit to its latest configuration. Axis strongly recommends that you do not use this function unless you understand the consequences.
AXIS Q19 Series - Resetting to the factory default settings Resetting to the factory default settings To reset the camera to the original factory default settings, go to the System Options > Maintenance web page (as described in Maintenance, on page 46) or use the Control button on the side of the camera (see page 7) as described below: Using the Control Button To reset the camera to the factory default settings using the Control Button: 1. Disconnect power from the camera.
AXIS Q19 Series - Troubleshooting Troubleshooting Checking the firmware Firmware is software that determines the functionality of network cameras. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in your camera is displayed on the page Setup > Basic Setup or under About.
AXIS Q19 Series - Troubleshooting Axis Support If you contact Axis support, please help us resolve your problem expediently by providing a Server Report and a detailed description of the problem. The Server Report contains important information about the server and its software, as well as a list of the current parameters. The Access Log is also included in the Server Report. Go to Setup > System Options > Support > Support Overview to generate a Server Report.
AXIS Q19 Series - Troubleshooting Symptoms, possible causes, and remedial action Problems setting the IP address When using ARP/Ping Try the installation again. The IP address must be set within two minutes after power has been applied to the camera. Ensure the Ping length is set to 408. See the Installation Guide.
AXIS Q19 Series - Troubleshooting The Status and Network indicator LEDs are flashing red rapidly Hardware failure Contact your Axis dealer. The Status indicator LED is flashing red and the camera is inaccessible A firmware upgrade has been inter- See the Emergency Recovery Procedure above. rupted or the firmware has otherwise been damaged No images displayed on web page Problem with AMC.
AXIS Q19 Series - Technical Specifications for AXIS Q1910/-E Technical Specifications for AXIS Q1910/-E Function/group Item Specification Camera Models AXIS Q1910 (indoor) AXIS Q1910-E (outdoor) Image sensor Uncooled Micro bolometer 160x128 pixels Lens f 13 mm, F1.25 Horizontal angle of view: 17° Vertical angle of view: 14° Detection range (1.5 px) Human: 260 m (284 yd.) Vehicle: 800 m (875 yd.) Calculated with Johnson’s criteria.
AXIS Q19 Series - Technical Specifications for AXIS Q1910/-E Function/group Item Specification System Integration Application Programming Interface Open API for software integration, including the ONVIF specification available at www.onvif.org, as well as VAPIX® and AXIS Camera Application Platform, specifications available at www.axis.
AXIS Q19 Series - Technical Specifications for AXIS Q1910/-E Function/group Item Specification Video management software (not included) AXIS Camera Station - Video management software for viewing and recording up to 100 cameras See www.axis.com/partner/adp_partners.
AXIS Q19 Series - Technical Specifications for AXIS Q1921/-E Technical Specifications for AXIS Q1921/-E Function/group Item Specification Camera Models AXIS Q1921 (indoor) 10 mm and 19 mm AXIS Q1921-E (outdoor) 10 mm, 19 mm, 35 mm and 60 mm Image sensor Uncooled Micro bolometer 384x288 pixels Lens 10 mm F 1.2 Horizontal angle of view 51° Vertical angle of view 40° * AXIS Q1921-E Detection range (1.5 px) 10 mm 220 (241) 660 (722) Human, m (yd.) Vehicle, m (yd.) 19 mm F 1.0 28° 22° 35 mm* F 1.
AXIS Q19 Series - Technical Specifications for AXIS Q1921/-E Function/group Item Specification Audio Audio streaming Two-way, full-duplex Audio compression AAC LC 8/16 kHz G.711 PCM 8 kHz G.726 ADPCM 8 kHz Configurable bit rate Audio Input/Output AXIS Q1921: Built-in microphone, external microphone or line input, line output AXIS Q1921-E: External microphone or line input, line output Security Password protection, IP address filtering, HTTPS* encryption, IEEE 802.
AXIS Q19 Series - Technical Specifications for AXIS Q1921/-E Function/group Item Specification Storage conditions -40 ºC to 60 ºC (-40 ºF to 140ºF) Approvals EN 55022 Class B, EN 61000-3-2, EN 61000-3-3, EN 55024, EN 50121-4, EN 61000-6-1, EN 61000-6-2, FCC Part 15 Subpart B Class B, VCCI Class B ITE EN 60950-1, IEC 60068-2-1, IEC 60068-2-2, IEC 60068-2-6, IEC 60068-2-27, IEC 60068-2-78 AXIS Q1921-E: EN 60950-22, IEC 60068-2-6, IEC 60068-2-27 (shock/vibration), IEC 60529 IP66 Dimensions (HxWxD) AXIS Q
AXIS Q19 Series - Technical Specifications for AXIS Q1922/-E Technical Specifications for AXIS Q1922/-E Function/group Item Specification Camera Models AXIS Q1922 (indoor) 10 mm and 19 mm AXIS Q1922-E (outdoor) 10 mm, 19 mm, 35 mm and 60 mm Image sensor Uncooled Micro bolometer 640x480 pixels, pixel size 17 μm Lens Horizontal angle of view Vertical angle of view * AXIS Q1922-E Detection range (1.5 px) Human, m (yd.) Vehicle, m (yd.) 10 mm F 1.2 57° 44° 19 mm F 1.0 32° 24° 35 mm* F 1.
AXIS Q19 Series - Technical Specifications for AXIS Q1922/-E Function/group Item Specification Audio Audio streaming Two-way, full-duplex Audio compression AAC LC 8/16 kHz G.711 PCM 8 kHz G.726 ADPCM 8 kHz Configurable bit rate Audio Input/Output AXIS Q1922: Built-in microphone, external microphone or line input, line output AXIS Q1922-E: External microphone or line input, line output Security Password protection, IP address filtering, HTTPS* encryption, IEEE 802.
AXIS Q19 Series - Technical Specifications for AXIS Q1922/-E Function/group Item Specification Storage conditions -40 ºC to 70 ºC (-40 ºF to 158ºF) Approvals EN 55022 Class B, EN 61000-3-2, EN 61000-3-3, EN 55024, EN 50121-4, EN 61000-6-1, EN 61000-6-2, FCC Part 15 Subpart B Class B, VCCI Class B ITE EN 60950-1, IEC 60068-2-1, IEC 60068-2-2, IEC 60068-2-6, IEC 60068-2-27, IEC 60068-2-78 AXIS Q1922-E: EN 60950-22, IEC 60068-2-6, IEC 60068-2-27 (shock/vibration), IEC 60529 IP66 Dimensions (HxWxD) AXIS Q
Index A Action Buttons 11, 22 Active/Inactive 22 Alarm 7, 29 AMC 9 ARP/Ping 35 Audio 17 Audio input 19 Audio output 20 Audio Settings 19 AXIS Media Control 19 B Backup 40 Bit Rate 17 Bonjour 9 Buffer Size 27 L Live View 11 Live View Config 21 Logs & Reports 40 M Motion Detection 7, 29 N NAT traversal 10, 36 Network Settings 34 NTP Server 34 O Output 7 Output Buttons 22 P Camera tampering 28 Control Button 42 Palette 16 Pinout - I/O connectors 7 Port Status 30 Ports & Devices 39 Preset Positions 23 P
