AXIS Q1932–E PT Mount Thermal Network Camera User Manual
About this document This manual is intended for administrators and users of the AXIS Q1932–E PT Mount Network Camera, and is applicable to firmware 5.55 and later. It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also be beneficial, for developing shell scripts and applications. Later version of this document will be posted to the Axis website, as required.
Safety This product complies with IEC/EN/UL 60950-1 and IEC/EN/UL 60950-22, Safety of Information Technology Equipment. The product shall be grounded either through a shielded network cable (STP) or other appropriate method. The power supply used with this product shall fulfill the requirements for Safety Extra Low Voltage (SELV) and Limited Power Source (LPS) according to IEC/EN/UL 60950-1. Battery The Axis product uses a 3.
AXIS Q1932–E PT Mount Thermal Network Camera Table of Contents Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connectors and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Access the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS Q1932–E PT Mount Thermal Network Camera Table of Contents Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Performance Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS Q1932–E PT Mount Thermal Network Camera Hardware Overview Hardware Overview NOTICE TICE NO Never remove both the sunshield and the PT Mount bracket. One of them must remain to keep the camera assembly intact. 1 2 3 4 5 9 8 7 6 1 2 3 4 5 6 7 8 9 Sunshield RS485/RS422 connector Power connector Network connector Back cover Status indicator LED microSD memory card slot Control button PT Mount bracket Connectors and Buttons For technical specifications, see page 53.
AXIS Q1932–E PT Mount Thermal Network Camera Hardware Overview Power Connector 2-pin terminal block for power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either a rated output power limited to ≤100 W or a rated output current limited to ≤5 A. RS485/RS422 Connector Two terminal blocks for RS485/RS422 serial interface used to control auxiliary equipment such as PTZ devices.
AXIS Q1932–E PT Mount Thermal Network Camera Access the Product Access the Product To install the Axis product, refer to the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems. See Technical Specifications on page 53. To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.
AXIS Q1932–E PT Mount Thermal Network Camera Access the Product The default administrator user name root is permanent and cannot be deleted. If the password for root is lost, the product must be reset to the factory default settings. See Reset to Factory Default Settings on page 47. To set the password via a standard HTTP connection, enter it directly in the dialog. To set the password via an encrypted HTTPS connection, follow these steps: 1. Click Use HTTPS.
AXIS Q1932–E PT Mount Thermal Network Camera Access the Product 5. Select the desired action and configure the other settings as required. For more information about action rules, see Events on page 31. To show the manual trigger buttons in the Live View page: 1. Go to Setup > Live View Config. 2. Under Action Buttons, select Show manual trigger button. AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only.
AXIS Q1932–E PT Mount Thermal Network Camera Media Streams Media Streams The Axis product provides several video stream formats. Your requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.264 and Motion JPEG video streams, and to the list of available stream profiles. Other applications and clients can access video streams directly, without going via the Live View page. How to Stream H.264 H.
AXIS Q1932–E PT Mount Thermal Network Camera Media Streams The AMC Control Panel can be used to configure various video settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: • Windows Control Panel (from the Start screen or Start menu) • Alternatively, right-click the video image in Internet Explorer and click Settings.
AXIS Q1932–E PT Mount Thermal Network Camera Media Streams Note • = IP addess • The Axis product supports QuickTime 6.5.1 and later. • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.
AXIS Q1932–E PT Mount Thermal Network Camera Set Up the Product Set Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted access to all settings. • Operators have access to all settings except System Options See also the online help .
AXIS Q1932–E PT Mount Thermal Network Camera Video Video It is possible to configure the following video features in your Axis product: • Video stream. See page 15. • Stream profiles. See page 16. • Camera settings. See page 17. • Overlay image. See page 17. • Privacy mask. See page 19. Video Stream You can define the following video stream settings from Video > Video Stream: • Image. See page 15. • H.264. See page 16. • MJPEG. See page 16.
AXIS Q1932–E PT Mount Thermal Network Camera Video • Overlay settings. See Overlay on page 17. Click Save to apply the new settings. H.264 H.264, also known as MPEG-4 Part 10/AVC, is a video compression standard that provides high quality video streams at low bit rates. An H.264 video stream consists of different types of frames such as I-frames and P-frames. An I-frame is a complete image whereas P-frames only contain the differences from previous frames. The H.
AXIS Q1932–E PT Mount Thermal Network Camera Video To select a default stream profile for the Live View page, go to Setup > Live View Config. Camera Settings The Video > Camera Settings page provides access to advanced image settings for the Axis product. Image Appearance The image Brightness can be adjusted in the range 0–100, where a higher value produces a brighter image. Increasing the Sharpness can increase bandwidth usage.
AXIS Q1932–E PT Mount Thermal Network Camera Video Overlay Image An overlay image is a static image superimposed over the video stream. The image, for example a company logo, is used to provide extra information or to mask a part of the image. Since it is static, the position and size of an overlay image will remain the same regardless of resolution and Pan/Tilt movements. Use a privacy mask to set up a dynamic mask which will always mask the specified part of monitored area.
AXIS Q1932–E PT Mount Thermal Network Camera Video 2. Under Overlay Settings, select Include text. 3. Enter the modifier #D and, optionally, additional text which will be displayed also when the action rule is not active. Create the action rule: 1. Go to Events > Action Rules 2. Click Add to create a new rule. 3. Select a Trigger and, optionally, a Schedule and Additional conditions. See the online help for details. 4. From the Actions list, select Overlay Text 5.
AXIS Q1932–E PT Mount Thermal Network Camera Configure the Live View Page Configure the Live View Page You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of the Live View page. • Stream Profile. See page 16. • Default Viewer for Browser. See page 20. • Viewer Settings. See page 20. • Action Buttons. These are the buttons described in Controls on the Live View Page on page 9 . • User Defined Links. See page 21.
AXIS Q1932–E PT Mount Thermal Network Camera Configure the Live View Page User Defined Links To display user-defined links in the Live View page, select the Show custom link option, give the link a name and then enter the URL to link to. When defining a web link do not remove the 'http://' from the URL address. Custom links can be used to run scripts or activate external devices connected to the product, or they can link to a web page.
AXIS Q1932–E PT Mount Thermal Network Camera PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) Preset Positions A preset position is a saved view that can be used to quickly steer the camera to a specific position. A preset position consists of the following values: • Pan and tilt positions Preset positions can be accessed in several ways: • By selecting the preset from the PTZ Preset drop-down list in the Live View Page. • When setting up action rules. See page 31. To add a preset position: 1.
AXIS Q1932–E PT Mount Thermal Network Camera PTZ (Pan Tilt Zoom) Advanced Device Settings The Device Settings window displays driver specific settings. The appearance of this window can vary depending on the driver installed. Options that can be configured include: • Driver Specific Settings for Video Source • Mechanical Limits for Moving Video Source • Extended Driver Specific Settings for Video Source For download and installation information about PTZ drivers for your Axis product please visit www.
AXIS Q1932–E PT Mount Thermal Network Camera PTZ (Pan Tilt Zoom) 4. Viewer — Multiple viewers must wait for their turn. The viewer has 60 seconds PTZ control before control is passed on to the next viewer in queue. Note • The administrator can enable and disable PTZ controls for selected users. • To identify different users in the viewer group, cookies must be enabled on the client.
AXIS Q1932–E PT Mount Thermal Network Camera Detectors Detectors Shock Detection Enable Shock Detection from the Detectors menu. Shock detection is used, for example, to generate an alarm if the product is hit by an object. Use the Shock sensitivity slider to adjust the sensitivity level at which the product should send an alarm upon being hit. Low sensitivity value implies that the product will generate an alarm only if the hit is powerful.
AXIS Q1932–E PT Mount Thermal Network Camera Detectors Parameter Object Size History Sensitivity High level (100%) Only very large objects trigger motion detection. An object that appears in the window triggers motion detection for a long time before it is considered as non-moving. Small variations in thermal radiation between object and background will trigger the motion detection. Low level (0%) Even very small objects trigger motion detection.
AXIS Q1932–E PT Mount Thermal Network Camera Applications Applications Third party applications can be uploaded to and installed on the Axis product. Applications add functionality to the product, for example video analytics and intelligent video capabilities such as recognition, tracking, detection and counting. For information about available applications, downloads, trials and licenses, go to www.axis.com/applications Note • It is recommended to run one application at a time.
AXIS Q1932–E PT Mount Thermal Network Camera Applications If the Axis product is reset to factory default, installed applications and their settings are removed. For information about factory default, see Reset to Factory Default Settings. AXIS Cross Line Detection The application AXIS Cross Line Detection is included in this product. AXIS Cross Line Detection is a trip-wire application which enables the operator to configure a virtual line in the camera view.
AXIS Q1932–E PT Mount Thermal Network Camera Applications 4. Click and drag the line to the desired position in the image. 5. Click Toggle to change the direction that the cross line will monitor. The direction is represented by a blue arrow. Objects crossing the line, in the direction of the arrow, will trigger the alarm or event. If both arrows are present, both directions are monitored. Note The line will not trigger properly if positioned too close to the edge of the image. 6.
AXIS Q1932–E PT Mount Thermal Network Camera Applications 4. To add an exclude area click Add Exclude. Note Enabling Visual confirmation may introduce video latency. 5. Click the Visual Confirmation box and check that the area of interest polygon turns red when objects enter the area. The lines stay red as long as moving objects are detected within the area of interest. 6. Click Save to retain the changes.
AXIS Q1932–E PT Mount Thermal Network Camera Events Events The Event pages allow you to configure the Axis product to perform actions when different events occur. For example, the product can start a recording or send an email notification when motion is detected. The set of conditions that defines how and when the action is triggered is called an action rule.
AXIS Q1932–E PT Mount Thermal Network Camera Events 3. Select a recipient Type. 4. Enter the information needed for the recipient type. 5. Click Test to test the connection to the recipient. 6. Click OK. Set Up Email Recipients Email recipients can be configured by selecting one of the listed email providers, or by specifying the SMTP server, port and authentication used by, for example, a corporate email server.
AXIS Q1932–E PT Mount Thermal Network Camera Events 3. Click OK. To use the recurrence in an action rule, first select Time from the Trigger drop-down list in the Action Rule Setup page and then select the recurrence from the second drop-down list. To modify or remove recurrences, select the recurrence in the Recurrences List and click Modify or Remove.
AXIS Q1932–E PT Mount Thermal Network Camera Recordings Recordings The Axis product can be configured to record video continuously or according to an action rule: • To start a continuous recording, see page 34. • To set up action rules, see page 31. • To access recordings, see Recording List on page 34. • To configure camera controlled storage, see Storage on page 44. Recording List Recorded videos are listed on the Recordings > List page.
AXIS Q1932–E PT Mount Thermal Network Camera Languages Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click the Upload Language button. Select the new language from the list and click Save.
AXIS Q1932–E PT Mount Thermal Network Camera System Options System Options Security Users User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page.
AXIS Q1932–E PT Mount Thermal Network Camera System Options 2. Select an HTTPS certificate from the list of installed certificates. 3. Optionally, click Ciphers and select the encryption algorithms to use for SSL. 4. Set the HTTPS Connection Policy for the different user groups. 5. Click Save to enable the settings. To access the Axis product via the desired protocol, enter https:// or http:// in the address field in a browser.
AXIS Q1932–E PT Mount Thermal Network Camera System Options To install a self-signed certificate: 1. Go to Setup > System Options > Security > Certificates. 2. Click Create self-signed certificate and provide the requested information. To create and install a CA-signed certificate: 1. Create a self-signed certificate as described above. 2. Go to Setup > System Options > Security > Certificates. 3. Click Create certificate signing request and provide the requested information. 4.
AXIS Q1932–E PT Mount Thermal Network Camera System Options IPv4 Address Configuration By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > Basic. DHCP (Dynamic Host Configuration Protocol) allows network administrators to centrally manage and automate the assignment of IP addresses.
AXIS Q1932–E PT Mount Thermal Network Camera System Options 5. Close the command prompt when the product responds with Reply from 192.168.0.125:... or similar. 6. Open a browser and type http:// in the Location/Address field. For other methods of assigning the IP address, see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.
AXIS Q1932–E PT Mount Thermal Network Camera System Options NTP Configuration NTP (Network Time Protocol) is used to synchronize the clock times of devices in a network. The NTP settings are configured under System Options > Network > TCP/IP > Advanced. Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server. To make manual settings, select Use the following NTP server address and enter the host name or IP address of the NTP server.
AXIS Q1932–E PT Mount Thermal Network Camera System Options Use manually selected NAT router - Select this option to manually select a NAT router and enter the IP address for the router in the field. If no router is specified, the product automatically searches for NAT routers on your network. If more than one router is found, the default router is selected. Alternative HTTP port - Select this option to manually define an external HTTP port. Enter the port number in the field.
AXIS Q1932–E PT Mount Thermal Network Camera System Options To enable and configure SNMP in the Axis product, go to the System Options > Network > SNMP page. Depending on the level of security required, select the version on SNMP to use. Traps are used by the Axis product to send messages to a management system on important events and status changes. Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message.
AXIS Q1932–E PT Mount Thermal Network Camera System Options Storage SD Card NOTICE TICE NO To prevent corruption of recordings, the SD card should always be unmounted before it is ejected. Note For SD card recommendations see www.axis.com Supports microSD cards with up to 64 GB of storage. For best recording performance, use a microSDHC or microSDXC card with speed class 10.
AXIS Q1932–E PT Mount Thermal Network Camera System Options 1. Insert the SD card in the SD card slot. 2. Open the Axis product’s webpages and go to Setup > System Options > Storage. 3. Click SD Card. 4. Click Format and select the desired file system. 5. Click OK to start formatting the card. Network Share Network share allows you to add network storage such as a NAS (network-attached storage). The NAS shall be dedicated for recordings and data from the Axis products connected to the network.
AXIS Q1932–E PT Mount Thermal Network Camera System Options Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings. Note A restart clears all entries in the Server Report. Click Restore to reset most settings to the factory default values. The following settings are not affected: • the boot protocol (DHCP or static) • the static IP address • the default router • the subnet mask • the system time • the IEEE 802.
AXIS Q1932–E PT Mount Thermal Network Camera System Options Connection List - Lists all clients that are currently accessing media streams. Crash Report - Generates an archive with debugging information. The report takes several minutes to generate. The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration . The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info).
AXIS Q1932–E PT Mount Thermal Network Camera System Options 4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset to the factory default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90 5. Using the installation and management software tools, assign an IP address, set the password, and access the video stream. It is also possible to reset parameters to factory default via the web interface.
AXIS Q1932–E PT Mount Thermal Network Camera Troubleshooting Troubleshooting Check the Firmware Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
AXIS Q1932–E PT Mount Thermal Network Camera Troubleshooting 5. Reinstall the product, referring to the Installation Guide. If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/ Symptoms, Possible Causes and Remedial Actions Problems setting the IP address When using ARP/Ping Try the installation again. The IP address must be set within two minutes after power has been applied to the product. Ensure the Ping length is set to 408.
AXIS Q1932–E PT Mount Thermal Network Camera Troubleshooting Problems with streaming H.264 Problems with AXIS Media Control (Internet Explorer only) To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer. No H.264 displayed in the client Check that the relevant H.264 connection methods and correct interface are enabled in the AMC Control Panel (streaming tab).
AXIS Q1932–E PT Mount Thermal Network Camera Troubleshooting Video cannot be recorded Check that the SD card is not write protected (that is, read only). SD card cannot be mounted Reformat the SD card and then click Mount. NOTICE TICE NO Formatting the card will remove all content, including all recordings, from the SD card.
AXIS Q1932–E PT Mount Thermal Network Camera Technical Specifications Technical Specifications Function/group Item Specifications Camera Model AXIS Q1932–E PT Mount Image sensor Uncooled Micro bolometer 640x480 pixels, pixel pitch 17 µm Lens 10 mm: 19 mm: 35 mm: 60 mm: f 1.2 FoV horizontal 57° Vertical 44° f 1.2 FoV horizontal 32°, Vertical 24° f 1.2 FoV horizontal 18°, Vertical 13° f 1.2 FoV horizontal 10°, Vertical 8° Detection range (1.
AXIS Q1932–E PT Mount Thermal Network Camera Technical Specifications Function/group Item Specifications Network Security Password protection, IP address filtering, HTTPS encryption, IEEE 802.
AXIS Q1932–E PT Mount Thermal Network Camera Technical Specifications Function/group Item Specifications IEC/EN/UL 60950-1, IEC/EN/UL 60950-22 EN 50581 (RoHS) IEC 60529 IP66 NEMA 250 Type 4X IEC 60068-2-1, IEC 60068-2-2, IEC 60068-2-6 Class 4M4, IEC 60068-2-27, IEC 60068-2-52, IEC 60721-3-4 Class 4K3 Weight 10 mm: 19 mm: 35 mm: 60 mm: Included accessories Installation Guide Installation and Management Software CD Windows decoder 1-user license AXIS Cross Line Detection license AXIS Video Motion Detec
AXIS Q1932–E PT Mount Thermal Network Camera Technical Specifications RS485/422 Connector Two 2-pin terminal blocks for RS485/RS422 serial interface.
User Manual AXIS Q1932–E PT Mount Thermal Network Camera © Axis Communications AB, 2014 Ver. M3.3 Date: August 2014 Part No.
