AXIS Q1932–E Thermal Network Camera User Manual
About this Document This manual is intended for administrators and users of AXIS Q1932–E Thermal Network Camera, and is applicable to firmware 5.55 and later. It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also be beneficial, for developing shell scripts and applications. Later versions of this document will be posted to the Axis website, as required.
Safety This product complies with IEC/EN/UL 60950-1 and IEC/EN/UL 60950-22, Safety of Information Technology Equipment. The product shall be grounded either through a shielded network cable (STP) or other appropriate method. The power supply used with this product shall fulfill the requirements for Safety Extra Low Voltage (SELV) and Limited Power Source (LPS) according to IEC/EN/UL 60950-1.
AXIS Q1932–E Thermal Network Camera Table of Contents Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connectors and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Access the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Access from a Browser . . . .
AXIS Q1932–E Thermal Network Camera Table of Contents Performance Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS Q1932–E Thermal Network Camera Hardware Overview Hardware Overview 1 2 3 8 7 4 1 2 3 4 5 6 7 8 5 6 Power connector I/O and audio terminal connector Network connector Status indicator LED MicroSD memory card slot Control button Foot Mounting bracket Connectors and Buttons For technical specifications, see page 56. Network Connector RJ45 Ethernet connector with Power over Ethernet (PoE). NOTICE TICE NO The product shall be connected using a shielded network cable (STP).
AXIS Q1932–E Thermal Network Camera Hardware Overview • Input/Output (I/O) devices When connecting external equipment, a multi-connector cable (available from Axis) is required in order to maintain the product’s IP rating. For more information, see Multi-Connector Cable (sold separately) on page 50. Power Connector Terminal connector for connecting AC/DC power supply. SD Card Slot A microSD card (not included) can be used for local recording with removable storage.
AXIS Q1932–E Thermal Network Camera Access the Product Access the Product To install the Axis product, refer to the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems. See Technical Specifications on page 56. To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.
AXIS Q1932–E Thermal Network Camera Access the Product To prevent network eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS certificate. HTTPS (Hypertext Transfer Protocol over SSL) is a protocol used to encrypt traffic between web browsers and servers. The HTTPS certificate ensures encrypted exchange of information. See HTTPS on page 37. The default administrator user name root is permanent and cannot be deleted.
AXIS Q1932–E Thermal Network Camera Access the Product Manual Trigger The Manual Trigger is used to trigger an action rule from the Live View page. The manual trigger can for example be used to validate actions during product installation and configuration. To configure the manual trigger: 1. Go to Setup > Events. 2. Click Add to add a new action rule. 3. From the Trigger drop-down list, select Input Signal. 4. From the second drop-down list, select Manual Trigger. 5.
AXIS Q1932–E Thermal Network Camera Access the Product Use the slider to control the volume of the speakers and the microphone. Half-duplex mode The Talk/Listen button is used to switch between sending and receiving audio. The button can be configured from the Audio tab in the AMC Control panel: • Push-To-Talk mode: Click and hold the button to talk/send. Release the button to listen. • Toggle mode: Click once to switch between talking and listening.
AXIS Q1932–E Thermal Network Camera Media Streams Media Streams The Axis product provides several audio and video stream formats. Your requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of available stream profiles. Other applications and clients can access video and audio streams directly, without going via the Live View page. How to Stream H.264 H.
AXIS Q1932–E Thermal Network Camera Media Streams The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: • Windows Control Panel (from the Start screen or Start menu) • Alternatively, right-click the video image in Internet Explorer and click Settings.
AXIS Q1932–E Thermal Network Camera Media Streams Note • = IP addess • The Axis product supports QuickTime 6.5.1 and later. • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.
AXIS Q1932–E Thermal Network Camera Set Up the Product Set Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted access to all settings. • Operators have access to all settings except System Options See also the online help .
AXIS Q1932–E Thermal Network Camera Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality. You can configure the following: • Video stream settings. See page 16. • Stream profiles. See page 17. • Camera settings. See page 18. • Overlay image. See page 18. • Privacy mask. See page 20. • Audio settings. See page 20. • Audio clips. See page 22.
AXIS Q1932–E Thermal Network Camera Video and Audio • Palette. The image can be colored by applying a palette. Colors in the image indicate temperature differences and can be used to improve visibility of fine details. The palette selected here is used as the default palette, other palettes can be selected on the Live View page. • Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be Limited to a fixed amount.
AXIS Q1932–E Thermal Network Camera Video and Audio • When setting up continuous recording. See Continuous Recording on page 34. • In the Live View page – select the stream profile from the Stream profile drop-down list. For quick setup, use one of the predefined stream profiles. Each predefined profile has a descriptive name, indicating its purpose. If required, the predefined stream profiles can be modified and new customized stream profiles can be created.
AXIS Q1932–E Thermal Network Camera Video and Audio 6. Click Save. To modify the date and time format, go to System Options > Date & Time. See Date & Time on page 39. Overlay Image An overlay image is a static image superimposed over the video stream. The image, for example a company logo, is used to provide extra information or to mask a part of the image. For more information about privacy masks, see Privacy Mask on page 20. To use an overlay image, the image must first be uploaded to the Axis product.
AXIS Q1932–E Thermal Network Camera Video and Audio 1. Go to Video & Audio > Video Stream and select the Image tab. 2. Under Overlay Settings, select Include text. 3. Enter the modifier #D and, optionally, additional text which will be displayed also when the action rule is not active. Create the action rule: 1. Go to Events > Action Rules 2. Click Add to create a new rule. 3. Select a Trigger and, optionally, a Schedule and Additional conditions. See the online help for details. 4.
AXIS Q1932–E Thermal Network Camera Video and Audio Simplex — Network Camera microphone only - Audio captured by the product microphone is transmitted from the Axis product to one or more clients. To set the audio mode, go to Video & Audio > Audio Settings and select the desired mode from the Audio mode drop-down list. Audio Input An external microphone or a line source can be connected to the Audio-in connector. Configure the audio input settings under Video & Audio > Audio Settings.
AXIS Q1932–E Thermal Network Camera Video and Audio Note A multi-connector cable (available from Axis; Multi-Connector Cable (sold separately)) is required when connecting external audio equipment to the Axis product. Output gain - Control the volume (dB Full Scale) of the line audio output. If the sound is too low, choose a higher dB. If the sound is too high, choose a lower dB. Audio Clips An audio clip is a sound file that can be played when events occur or directly from the Live View page.
AXIS Q1932–E Thermal Network Camera Configure the Live View Page Configure the Live View Page You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of the Live View page. • Stream Profile. See page 17. • Default Viewer for Browser. See page 23. • Viewer Settings. See page 23. • Action Buttons. These are the buttons described in Controls on the Live View Page on page 9 . • User Defined Links. See page 24. • Output Buttons.
AXIS Q1932–E Thermal Network Camera Configure the Live View Page User Defined Links To display user-defined links in the Live View page, select the Show custom link option, give the link a name and then enter the URL to link to. When defining a web link do not remove the 'http://' from the URL address. Custom links can be used to run scripts or activate external devices connected to the product, or they can link to a web page.
AXIS Q1932–E Thermal Network Camera Detectors Detectors Shock Detection Enable Shock Detection from the Detectors menu. Shock detection is used, for example, to generate an alarm if the product is hit by an object. Use the Shock sensitivity slider to adjust the sensitivity level at which the product should send an alarm upon being hit. Low sensitivity value implies that the product will generate an alarm only if the hit is powerful.
AXIS Q1932–E Thermal Network Camera Detectors Parameter Object Size History Sensitivity High level (100%) Only very large objects trigger motion detection. An object that appears in the window triggers motion detection for a long time before it is considered as non-moving. Small variations in thermal radiation between object and background will trigger the motion detection. Low level (0%) Even very small objects trigger motion detection.
AXIS Q1932–E Thermal Network Camera Applications Applications Third party applications can be uploaded to and installed on the Axis product. Applications add functionality to the product, for example video analytics and intelligent video capabilities such as recognition, tracking, detection and counting. For information about available applications, downloads, trials and licenses, go to www.axis.com/applications Note • It is recommended to run one application at a time.
AXIS Q1932–E Thermal Network Camera Applications If the Axis product is reset to factory default, installed applications and their settings are removed. For information about factory default, see Reset to Factory Default Settings. AXIS Cross Line Detection The application AXIS Cross Line Detection is included in this product. AXIS Cross Line Detection is a trip-wire application which enables the operator to configure a virtual line in the camera view.
AXIS Q1932–E Thermal Network Camera Applications 4. Click and drag the line to the desired position in the image. 5. Click Toggle to change the direction that the cross line will monitor. The direction is represented by a blue arrow. Objects crossing the line, in the direction of the arrow, will trigger the alarm or event. If both arrows are present, both directions are monitored. Note The line will not trigger properly if positioned too close to the edge of the image. 6.
AXIS Q1932–E Thermal Network Camera Applications 4. To add an exclude area click Add Exclude. Note Enabling Visual confirmation may introduce video latency. 5. Click the Visual Confirmation box and check that the area of interest polygon turns red when objects enter the area. The lines stay red as long as moving objects are detected within the area of interest. 6. Click Save to retain the changes.
AXIS Q1932–E Thermal Network Camera Events Events The Event pages allow you to configure the Axis product to perform actions when different events occur. For example, the product can start a recording or send an email notification when motion is detected. The set of conditions that defines how and when the action is triggered is called an action rule.
AXIS Q1932–E Thermal Network Camera Events 3. Select a recipient Type. 4. Enter the information needed for the recipient type. 5. Click Test to test the connection to the recipient. 6. Click OK. Set Up Email Recipients Email recipients can be configured by selecting one of the listed email providers, or by specifying the SMTP server, port and authentication used by, for example, a corporate email server.
AXIS Q1932–E Thermal Network Camera Events 3. Click OK. To use the recurrence in an action rule, first select Time from the Trigger drop-down list in the Action Rule Setup page and then select the recurrence from the second drop-down list. To modify or remove recurrences, select the recurrence in the Recurrences List and click Modify or Remove.
AXIS Q1932–E Thermal Network Camera Recordings Recordings The Axis product can be configured to record video continuously or according to an action rule: • To start a continuous recording, see page 34. • To set up action rules, see page 31. • To access recordings, see Recording List on page 34. • To configure camera controlled storage, see Storage on page 45. Recording List Recorded videos are listed on the Recordings > List page.
AXIS Q1932–E Thermal Network Camera Recordings 5. Click Save to save and start the recording.
AXIS Q1932–E Thermal Network Camera Languages Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click the Upload Language button. Select the new language from the list and click Save.
AXIS Q1932–E Thermal Network Camera System Options System Options Security Users User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page.
AXIS Q1932–E Thermal Network Camera System Options 3. Optionally, click Ciphers and select the encryption algorithms to use for SSL. 4. Set the HTTPS Connection Policy for the different user groups. 5. Click Save to enable the settings. To access the Axis product via the desired protocol, enter https:// or http:// in the address field in a browser. The HTTPS port can be changed on the System Options > Network > TCP/IP > Advanced page. IEEE 802.1X IEEE 802.
AXIS Q1932–E Thermal Network Camera System Options 1. Go to Setup > System Options > Security > Certificates. 2. Click Create self-signed certificate and provide the requested information. To create and install a CA-signed certificate: 1. Create a self-signed certificate as described above. 2. Go to Setup > System Options > Security > Certificates. 3. Click Create certificate signing request and provide the requested information. 4. Copy the PEM-formatted request and send to the CA of your choice. 5.
AXIS Q1932–E Thermal Network Camera System Options Network Basic TCP/IP Settings The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version must always be enabled. IPv4 Address Configuration By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > Basic.
AXIS Q1932–E Thermal Network Camera System Options ping -l 408 -t Windows example (this may require that you run the command prompt as an administrator) arp -s 192.168.0.125 00-40-8c-18-10-00 ping -l 408 -t 192.168.0.125 4. Check that the network cable is connected and then restart the product by disconnecting and reconnecting power. 5. Close the command prompt when the product responds with Reply from 192.168.0.125:... or similar. 6.
AXIS Q1932–E Thermal Network Camera System Options Domain name - Enter the domain(s) to search for the host name used by the Axis product. Multiple domains can be separated by semicolons. The host name is always the first part of a fully qualified domain name, for example, myserver is the host name in the fully qualified domain name myserver.mycompany.com where mycompany.com is the domain name. Primary/Secondary DNS server - Enter the IP addresses of the primary and secondary DNS servers.
AXIS Q1932–E Thermal Network Camera System Options Note • For NAT traversal to work, this must be supported by the router. The router must also support UPnPTM. • The router has many different names: “NAT router”, “Network router”, “Internet Gateway”, ”Broadband router”, “Broadband sharing device” or “Home firewall” but the essential purpose of the device is the same. Enable/Disable - When enabled, the Axis product attempts to configure port mapping in a NAT router on your network, using UPnPTM.
AXIS Q1932–E Thermal Network Camera System Options SNMP The Simple Network Management Protocol (SNMP) allows remote management of network devices. An SNMP community is the group of devices and management station running SNMP. Community names are used to identify groups. To enable and configure SNMP in the Axis product, go to the System Options > Network > SNMP page. Depending on the level of security required, select the version on SNMP to use.
AXIS Q1932–E Thermal Network Camera System Options Storage SD Card NOTICE TICE NO To prevent corruption of recordings, the SD card should always be unmounted before it is ejected. Note For SD card recommendations see www.axis.com Supports microSD cards with up to 64 GB of storage. For best recording performance, use a microSDHC or microSDXC card with speed class 10.
AXIS Q1932–E Thermal Network Camera System Options 1. Insert the SD card in the SD card slot. 2. Open the Axis product’s webpages and go to Setup > System Options > Storage. 3. Click SD Card. 4. Click Format and select the desired file system. 5. Click OK to start formatting the card. Network Share Network share allows you to add network storage such as a NAS (network-attached storage). The NAS shall be dedicated for recordings and data from the Axis products connected to the network.
AXIS Q1932–E Thermal Network Camera System Options Maintenance The Axis product provides several maintenance functions. These are available under System Options > Maintenance. Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings. Note A restart clears all entries in the Server Report. Click Restore to reset most settings to the factory default values.
AXIS Q1932–E Thermal Network Camera System Options You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View. The server report .zip file should always be included when contacting support. Parameter List - Shows the product's parameters and their current settings.
AXIS Q1932–E Thermal Network Camera System Options 1. Disconnect power from the product. 2. Press and hold the control button and reconnect power. See Hardware Overview on page 6 . 3. Keep the control button pressed for about 15–30 seconds until the status LED indicator flashes amber. 4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset to the factory default settings.
AXIS Q1932–E Thermal Network Camera Multi-Connector Cable (sold separately) Multi-Connector Cable (sold separately) When connecting external equipment to the Axis product, a multi-connector cable (available from Axis) is required in order to maintain the product’s IP rating. The multi-connector cable can be purchased from your Axis reseller. Connect the multi-connector cable to the product’s multi-connector. To locate the multi-connector, see Hardware Overview on page 6 .
AXIS Q1932–E Thermal Network Camera Multi-Connector Cable (sold separately) in parallel with the load, for protection against voltage transients.
AXIS Q1932–E Thermal Network Camera Troubleshooting Troubleshooting Check the Firmware Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
AXIS Q1932–E Thermal Network Camera Troubleshooting 5. Reinstall the product, referring to the Installation Guide. If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/ Symptoms, Possible Causes and Remedial Actions Problems setting the IP address When using ARP/Ping Try the installation again. The IP address must be set within two minutes after power has been applied to the product. Ensure the Ping length is set to 408.
AXIS Q1932–E Thermal Network Camera Troubleshooting Problems with streaming H.264 Problems with AXIS Media Control (Internet Explorer only) To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer. No H.264 displayed in the client Check that the relevant H.264 connection methods and correct interface are enabled in the AMC Control Panel (streaming tab).
AXIS Q1932–E Thermal Network Camera Troubleshooting Poor audio quality Stuttering Reduce the number of listeners and viewers. Decrease image resolution and compression. Unsynchronized audio and video using H.264 Synchronize the product’s date and time settings with an NTP server. Go to Setup > System Options > Date & Time. Distorted audio Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio Settings. Feedback loops Feedback loops might appear in full-duplex mode.
AXIS Q1932–E Thermal Network Camera Technical Specifications Technical Specifications Function/group Item Specifications Camera Model AXIS Q1932–E Image sensor Uncooled Micro bolometer 640x480 pixels, pixel pitch 17 µm Lens 10 mm: 19 mm: 35 mm: 60 mm: f 1.2 FoV horizontal 57° Vertical 44° f 1.2 FoV horizontal 32°, Vertical 24° f 1.2 FoV horizontal 18°, Vertical 13° f 1.2 FoV horizontal 10°, Vertical 8° Detection range (1.
AXIS Q1932–E Thermal Network Camera Technical Specifications Function/group Item Specifications Audio Audio streaming Two-way, Full duplex Audio compression AAC LC 8/16 kHz G.711 PCM 8 kHz G.726 ADPCM 8 kHz Configurable bit rate Audio input/output External microphone or line input, line output Security Password protection, IP address filtering, HTTPS encryption, IEEE 802.
AXIS Q1932–E Thermal Network Camera Technical Specifications Function/group Item Specifications Storage conditions -40 ºC to 70 ºC (-40 ºF to 158 ºF) Approvals EN 55022 Class A, EN 50121-4, EN 55024, EN 61000-3-2, EN 61000-3-3, EN 61000-6-1, EN 61000-6-2 FCC Part 15 Subpart B Class A ICES-003 Class A VCCI Class A C-tick AS/NZS CISPR22 Class A KCC KN22 Class A KN 24 IEC/EN/UL 60950-1 IEC/EN/UL 60950-22 EN 50581 (RoHS) IEC 60529 IP66 NEMA 250 Type 4X IEC 60068-2-1, IEC 60068-2-2, IEC 60068-2-6 Class 4M
AXIS Q1932–E Thermal Network Camera Technical Specifications Connectors Power Connector SD Card Slot Supports microSD cards with up to 64 GB of storage. For best recording performance, use a microSDHC or microSDXC card with speed class 10. Performance Considerations When setting up your system, it is important to consider how various settings and situations will affect performance. Some factors affect the amount of bandwidth (the bit rate) required, others can affect the frame rate, and some affect both.
User Manual AXIS Q1932–E Thermal Network Camera © Axis Communications AB, 2014 Ver. M1.13 Date: July 2014 Part No.
