USER MANUAL AXIS Q6034-C PTZ Dome Network Camera
About This Document This manual is intended for administrators and users of AXIS Q6034-C PTZ Dome Network Camera, and is applicable to firmware 5.41 and later. It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also be beneficial, for developing shell scripts and applications. Later versions of this document will be posted to the Axis website, as required.
AXIS Q6034-C PTZ Dome Network Camera Table of Contents Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Media Converter Switch Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS Q6034-C PTZ Dome Network Camera Table of Contents Performance Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS Q6034-C PTZ Dome Network Camera Hardware Overview Hardware Overview 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 Network connector (High PoE) Part number (P/N) & Serial number (S/N) Cooling system Fan SD card slot (SDHC) Power button Status LED indicator Control button Important Dust and particle buildup could affect the performance of the cooling system. To maintain the performance level, the outer heat sink in the camera’s cooling system may need occasional or regular cleaning.
AXIS Q6034-C PTZ Dome Network Camera Hardware Overview NOTICE To prevent corruption of recordings, the SD card should be unmounted before removal. To unmount, go to Setup > System Options > Storage > SD Card and click Unmount. Control button - The control button is used for: • Connecting to an AXIS Video Hosting System service. See page 43. To connect, press and hold the button for about 1 second until the Status LED flashes green. • Connecting to AXIS Internet Dynamic DNS Service. See page 43.
AXIS Q6034-C PTZ Dome Network Camera Hardware Overview 11 1 10 9 2 3 17 9 16 8 7 15 1 2 3 4 5 6 7 8 9 10 11 4 6 5 Power connector (DC input) Power connector (DC output) Network connector (internal) Network connector SFP (external) (2x) Network connector RJ-45 (external) (2x) Camera LED indicator Network LED indicator (4x) Power LED indicator I/O connector (internal) I/O connector (external) Multi-connector cable Media Converter Switch Connectors For technical specifications, see page 55.
AXIS Q6034-C PTZ Dome Network Camera Hardware Overview Each RJ-45 and SFP network connector port has its own dip switch. The dip switches control how the port forwards data. See Network Connector Dip Switches. Network connector (internal) - Two 2-pin Ethernet terminal blocks. I/O connector (external) - 6-pin configurable I/O terminal block, which is connected to the camera through the multi-connector cable.
AXIS Q6034-C PTZ Dome Network Camera Hardware Overview switches tag the multicast packages moving between them so that the next media converter switch in line knows the destination of the packages. In other words, the VLAN tag serves as a VLAN identifier.
AXIS Q6034-C PTZ Dome Network Camera Accessing the Product Accessing the Product To install the Axis product, refer to the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems. See Technical Specifications, on page 55. To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.
AXIS Q6034-C PTZ Dome Network Camera Accessing the Product Access from the Internet Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must configure your network router to allow incoming data traffic to the product. To do this, enable the NAT-traversal feature, which will attempt to automatically configure the router to allow access to the product. This is enabled from Setup > System Options > Network > TCP/IP Advanced.
AXIS Q6034-C PTZ Dome Network Camera Accessing the Product The Live View Page The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences. Consequently, some of the examples and functions featured here may differ from those displayed in your own Live View page. The following provides an overview of each available control.
AXIS Q6034-C PTZ Dome Network Camera Accessing the Product 4. From the second drop-down list, select Manual Trigger. 5. Select the desired action and configure the other settings as required. For more information about action rules, see Events, on page 35. To show the manual trigger buttons in the Live View page: 1. Go to Setup > Live View Layout. 2. Under Action Buttons, select Show manual trigger button.
AXIS Q6034-C PTZ Dome Network Camera Accessing the Product Pan and Tilt bars – Use the arrows to pan and tilt the camera view, or click on a position on the bar to steer the camera view to that position. Zoom bar – Use the arrows to zoom in and out, or click on a position on the bar to zoom to that position. Focus bar – Use the arrows to focus the camera, or click on a position on the bar to set the focus position. Using the focus bar will disable the product’s autofocus.
AXIS Q6034-C PTZ Dome Network Camera Media Streams Media Streams The Axis product provides several video stream formats. Your requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.264 and Motion JPEG video streams, and to the list of available stream profiles. Other applications and clients can access video streams directly, without going via the Live View page. How to Stream H.264 The video compression standard H.
AXIS Q6034-C PTZ Dome Network Camera Media Streams The AMC Control Panel can be used to configure various video settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: • Windows Control Panel (from the Start menu) • Alternatively, right-click the video image in Internet Explorer and click Settings.
AXIS Q6034-C PTZ Dome Network Camera Media Streams Note • = IP addess • The Axis product supports QuickTime 6.5.1 and later. • QuickTime adds latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.
AXIS Q6034-C PTZ Dome Network Camera Setting Up the Product Setting Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted access to all settings. • Operators have access to all settings except System Options See also the online help .
AXIS Q6034-C PTZ Dome Network Camera Video Video It is possible to configure the following video features in your Axis product: • Video stream. See page 19. • Stream profiles. See page 20. • Camera settings. See page 21. • Overlay image. See page 22. • Privacy mask. See page 23. Video Stream You can define the following video stream settings from Video > Video Stream: • Image. See page 20. • H.264. See page 20. • MJPEG. See page 20.
AXIS Q6034-C PTZ Dome Network Camera Video Image The default image settings can be configured under Video> Video Stream. Select the Image tab. The following settings are available: • Resolution. Select the default resolution. • Compression. The compression level affects the image quality, bandwidth and file size of saved images; the lower the compression, the higher the image quality with higher bandwidth requirements and larger file sizes. • Rotate image. If required, the image can be rotated.
AXIS Q6034-C PTZ Dome Network Camera Video Camera Settings The Video > Camera Settings page provides access to advanced image settings for the Axis product. Image Appearance Increasing the Color level increases the color saturation. The value 100 gives maximum color saturation. The value 0 gives a black and white image. The image Brightness can be adjusted in the range 0–100, where a higher value produces a brighter image. Increasing the Sharpness can increase bandwidth usage.
AXIS Q6034-C PTZ Dome Network Camera Video Image Settings Autofocus enabled - Automatic focusing is enabled by default. If the focus position is changed manually using the focus bar, autofocus will be disabled even if enabled here. In this case, use the PTZ control panel to enable autofocus, see PTZ Controls, on page 13. If required, the focus control can be disabled under PTZ > Advanced > Controls.
AXIS Q6034-C PTZ Dome Network Camera Video 3. Click Save. For information about supported image formats, see the online help . Privacy Mask A privacy mask is an area of solid color that prohibits users from viewing parts of the monitored area. Privacy masks cannot be bypassed via the VAPIX® Application Programming Interface (API). The Privacy Mask List, Video > Privacy Mask, shows all the masks that are currently configured in the Axis product and indicates if they are enabled.
AXIS Q6034-C PTZ Dome Network Camera Live View Config Live View Config You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of the Live View page. • Stream Profile. See page 20. • Default Viewer for Browser. See page 24. • Viewer Settings. See page 25. • Action Buttons. These are the buttons described in Controls on the Live View Page, on page 12. • User Defined Links. See page 25.
AXIS Q6034-C PTZ Dome Network Camera Live View Config Browser Viewer Description Windows Internet Explorer AMC Recommended viewer in Internet Explorer (H.264/Motion JPEG). QuickTime H.264. Java applet A slower imaging alternative to AMC (Motion JPEG). Requires one of the following installed on the client: • JVM (J2SE) 1.4.2 or higher. • JRE (J2SE) 5.0 or higher. Still image Displays still images only. Click the Refresh button in your browser to view a new image.
AXIS Q6034-C PTZ Dome Network Camera Live View Config - Pulse activates the output for a defined period of time. The pulse time can be set from 1/100 second to 60 seconds. - Active/Inactive displays two buttons, one or each action. To configure the active and inactive states, go to System Options > Ports & Devices > I/O Ports and set the port’s Normal state. For more information about I/O ports, see I/O Ports, on page 48.
AXIS Q6034-C PTZ Dome Network Camera PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) Preset Positions A preset position is a predefined view that can be used to quickly steer the camera to a specific location. Preset positions can be accessed in several ways: • By selecting the preset from the Preset positions drop-down list in the Live View Page. • When setting up action rules. See page 35. • When setting up Guard Tour. See page 29. • When setting up the Gatekeeper. See page 29 To add a preset position: 1.
AXIS Q6034-C PTZ Dome Network Camera PTZ (Pan Tilt Zoom) the most movement will be followed. Autotracking continues until the moving object stops or disappears from the monitored area. Movement in areas blocked by privacy masks and in exclude areas does not trigger autotracking. It is strongly recommended to enable the PTZ Control Queue if autotracking and guard tour are enabled simultaneously.
AXIS Q6034-C PTZ Dome Network Camera PTZ (Pan Tilt Zoom) 2 1 0° -90° 0° B 90° -180°/180° -90° A A 90° -180°/180° B Top view A B Pan limit start Pan limit end Gatekeeper The Gatekeeper monitors an area such as an entrance gate. It can pan, tilt and zoom in, and take a snapshot of, for example, a face, triggered by movement in the area. The camera will then automatically return to the home position and continue to overview the monitored area.
AXIS Q6034-C PTZ Dome Network Camera PTZ (Pan Tilt Zoom) For more information see the online help . Tour Recording The guard tour function in this product includes tour recording, which allows recording of a custom tour using an input device such as a joystick, mouse, keyboard or through the VAPIX® Application Programming Interface (API). A recorded tour displays the video stream of the recorded sequence of Pan/Tilt/Zoom movements, including their variable speeds and lengths. To add a recorded tour: 1.
AXIS Q6034-C PTZ Dome Network Camera PTZ (Pan Tilt Zoom) When using a joystick (or emulating one with the mouse) the Enable proportional speed setting can be used to reduce the maximum pan/tilt movement speed, i.e. the speed the camera view moves at when the joystick is pushed all the way out in any direction. This is useful then the view is zoomed in on an object. See the online help for more information.
AXIS Q6034-C PTZ Dome Network Camera Detectors Detectors Motion Detection Motion detection is used to generate an alarm whenever movement starts or stops in the camera view. Motion detection is configured by defining up to 10 Include and Exclude windows: • Include windows — define areas where motion should be detected • Exclude windows — define areas within an Include window that should be ignored (areas outside Include windows are automatically ignored).
AXIS Q6034-C PTZ Dome Network Camera Detectors Motion Detection Parameters The parameters controlling motion detection are described in the table below: Parameter Object Size History Sensitivity Description Object size relative to window size. Object memory length. Difference in luminance between background and object. High level (100%) Only very large objects trigger motion detection.
AXIS Q6034-C PTZ Dome Network Camera Applications Applications Third party applications can be uploaded to and installed on the Axis product. For information about available applications, downloads, trials and licenses, go to www.axis.com/applications To upload an application, go to Applications > Overview, click Browse to locate the file and then click Upload Package. Click on the uploaded application’s name to open the menu options Settings, License and About.
AXIS Q6034-C PTZ Dome Network Camera Events Events The Axis product can be configured to perform actions when different events occur, for example, start a recording when motion is detected. The set of conditions that defines how and when the action is triggered is called an Action Rule. Available Action Rule triggers and conditions include: • Applications — use installed applications to trigger the rule, see Applications, on page 34.
AXIS Q6034-C PTZ Dome Network Camera Events • Record Video — record video to a selected storage. • Send Images — send images to a recipient. • Send Notifications — send a notification message to a recipient. Setting Up an Action Rule An action rule defines the conditions that must be met for the product to perform an action, for example record video or send email notifications. If multiple conditions are defined, all must be met to trigger the action.
AXIS Q6034-C PTZ Dome Network Camera Events Network Share Send Images TCP Send Notification Note A network share can also be used as a storage device for recorded video. Go to System Options > Storage to configure a network share before setting up a continuous recording or an action rule to record video. See Storage, on page 47 for more information about storage devices. To add a recipient: 1. Go to Events > Recipients and click Add. 2. Enter a descriptive name. 3. Select a recipient Type. 4.
AXIS Q6034-C PTZ Dome Network Camera Recordings Recordings The Axis product can be configured to record video continuously or according to an action rule: • To start a continuous recording, see page 38. • To set up action rules, see page 36. • To access recordings, see Recording List, on page 38. • To configure camera controlled storage, see Storage, on page 47. Recording List Recorded videos are listed on the Recordings > List page.
AXIS Q6034-C PTZ Dome Network Camera Recordings Note If a new stream profile is selected while a recording is ongoing, the recording will be stopped and saved in the recording list and a new recording with the new stream profile will start. All previous continuous recordings will remain in the recording list until they are removed manually or through automatic removal of old recordings.
AXIS Q6034-C PTZ Dome Network Camera System Options System Options Security Users User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page.
AXIS Q6034-C PTZ Dome Network Camera System Options IEEE 802.1X IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol). To access a network protected by IEEE 802.1X, devices must authenticate themselves.
AXIS Q6034-C PTZ Dome Network Camera System Options If using a host name for the NTP server, a DNS server must be configured. See DNS Configuration, on page 44. • Set manually allows you to manually set date and time. If using an NTP server, select your Time zone from the drop-down list. If required, check Automatically adjust for daylight saving time changes. The Date & Time Format Used in Images is the date and time format displayed as a text overlay in the video stream.
AXIS Q6034-C PTZ Dome Network Camera System Options Linux/Unix syntax arp -s temp ping -s 408 Linux/Unix example arp -s 192.168.0.125 00:40:8c:18:10:00 temp ping -s 408 408 192.168.0.125 Windows syntax (this may require that you run the command prompt as an administrator) arp -s ping -l 408 -t Windows example (this may require that you run the command prompt as an administrator) arp -s 192.168.0.
AXIS Q6034-C PTZ Dome Network Camera System Options Advanced TCP/IP Settings DNS Configuration DNS (Domain Name Service) provides the translation of host names to IP addresses. The DNS settings are configured under System Options > Network > TCP/IP > Advanced. Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server.
AXIS Q6034-C PTZ Dome Network Camera System Options NAT traversal (port mapping) for IPv4 A network router allows devices on a private network (LAN) to share a single connection to the Internet. This is done by forwarding network traffic from the private network to the “outside”, that is, the Internet. Security on the private network (LAN) is increased since most routers are pre-configured to stop attempts to access the private network (LAN) from the public network (Internet).
AXIS Q6034-C PTZ Dome Network Camera System Options QoS (Quality of Service) QoS (Quality of Service) guarantees a certain level of a specified resource to selected traffic on a network. A QoS-aware network prioritizes network traffic and provides a greater network reliability by controlling the amount of bandwidth an application may use. The QoS settings are configured under System Options > Network > QoS.
AXIS Q6034-C PTZ Dome Network Camera System Options RTP/H.264 The RTP port range and multicast settings are configured under System Options > Network > RTP. The RTP port range defines the range of ports from which the video ports are automatically selected. For multicast streams, only certain IP addresses and port numbers should be used. Select Always Multicast Video to start multicast streaming without opening an RTSP session. Bonjour The Axis product includes support for Bonjour.
AXIS Q6034-C PTZ Dome Network Camera System Options Network Share Network share allows you to add network storage such as a NAS (Network Attached Storage) or any server that uses CIFS (Common Internet File System) and use them for storage of recordings. To add a network share: 1. Go to System Options > Storage. 2. Click Network Share. 3. Enter the IP address, DNS or Bonjour name to the host server in the Host field. 4. Enter the name of the share in the Share field. 5.
AXIS Q6034-C PTZ Dome Network Camera System Options Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings, on page 50. To test the product’s PTZ mechanics, click Test under PTZ Status. For information about firmware upgrade, see Upgrading the Firmware, on page 51.
AXIS Q6034-C PTZ Dome Network Camera System Options To open the Script Editor, go to System Options > Advanced > Scripting. It is recommended to create a backup file before customizing the scripts. If a script causes problems, reset the product to its factory default settings, see page 50. For more information, see www.axis.com/developer File Upload Files, for example web pages and images, can be uploaded to the Axis product and used as custom settings.
AXIS Q6034-C PTZ Dome Network Camera Troubleshooting Troubleshooting Checking the Firmware Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
AXIS Q6034-C PTZ Dome Network Camera Troubleshooting Symptoms, Possible Causes and Remedial Actions Problems setting the IP address When using ARP/Ping Try the installation again. The IP address must be set within two minutes after power has been applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address using ARP/Ping, on page 42.
AXIS Q6034-C PTZ Dome Network Camera Troubleshooting No multicast H.264 displayed in the client Check with your network administrator that the multicast addresses used by the Axis product are valid for your network. Check with your network administrator to see if there is a firewall preventing viewing. Multicast H.264 only accessible by local clients Check if your router supports multicasting, or if the router settings between the client and the product need to be configured.
AXIS Q6034-C PTZ Dome Network Camera Troubleshooting Poor quality snapshot images Screen incorrectly configured on your computer Configure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256 colors will produce dithering artifacts in the image. Overlay image is not displayed Incorrect size or location of overlay image The overlay image may have been positioned incorrectly or may be too large. See Overlay Image Settings in the online help for more information.
AXIS Q6034-C PTZ Dome Network Camera Technical Specifications Technical Specifications Function/group Item Specifications Camera Models AXIS Q6034-C 60 Hz AXIS Q6034-C 50 Hz Image sensor 1/3” progressive scan CCD 1.3 megapixel Lens f 4.7 – 84.6 mm F1.6 – 2.8 Autofocus Automatic day/night Horizontal angle of view: 55.2° – 3.2° Minimum illumination Color: 0.74 lux at 30 IRE F1.6 B/W: 0.04 lux at 30 IRE F1.
AXIS Q6034-C PTZ Dome Network Camera Technical Specifications Function/group Item Specifications System Integration Application Programming Interface Open API for software integration, including VAPIX® and AXIS Camera Application Platform from Axis Communications; specifications available at www.axis.com ONVIF, specifications available at www.onvif.
AXIS Q6034-C PTZ Dome Network Camera Technical Specifications Function/group Item Specifications *Protected against entry of sand and dust. Clear/smoked dome cover may need to be replaced if exposed to sandblasts. Dimensions (HxWxD) 304 x 252 x 302 mm (12 x 10” x 12”) Weight Camera: 4.5 kg (9.9 lb.
AXIS Q6034-C PTZ Dome Network Camera Technical Specifications Function DC input and DC output Pin Notes Specifications 12 V DC 1, 2 Power out to camera Max load = 6.5 A 12.0 – 13.2 V DC, min 70 W GND 3 Ground N/a 4 N/a Network connector Two 2-pin Ethernet terminal blocks.
AXIS Q6034-C PTZ Dome Network Camera Technical Specifications Function Pin Wire Notes Specifications Configurable (Input or Output) 2 Blue Digital input – Connect to GND to activate, or leave floating (unconnected) to deactivate. 0 to +30 V DC 7 Yellow Digital output – Internal connection to ground when activated, floating (unconnected) when deactivated. If used with an external relay, a diode must be connected in parallel with the load, for protection against voltage transients.
User Manual AXIS Q6034-C PTZ Dome Network Camera © Axis Communications AB, 2012 Ver. M2.8 Date: October 2012 Part No.
