USER’S MANUAL AXIS Q6034-E PTZ Dome Network Camera
AXIS Q6034-E User’s Manual Notices This manual is intended for administrators and users of the AXIS Q6034-E PTZ Dome Network Camera, and is applicable for firmware release 5.20 and later. It includes instructions for using and managing the camera on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also be beneficial for advanced users, for developing shell scripts and applications.
AXIS Q6034-E - Table of contents Contents Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Product Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Key features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS Q6034-E - Product Description Product Description This manual applies to AXIS Q6034-E PTZ Dome Network Camera. Key features • • • • • • • • • • • • • HDTV 720p and H.264 AXIS Q6034-E offers HDTV 720p in compliance with SMPTE 296M standard of 1280 x 720 pixel resolution, full frame rate, high color fidelity and a 16:9 format. Outdoor-ready AXIS Q6034-E is designed for quick and easy installation in demanding indoor and outdoor environments.
AXIS Q6034-E - Product Description Overview Network connector Part number (P/N) & Serial number (S/N). The serial number may be required during the installation. Heater Power button (for Factory Default only) Caution! may be hot SDHC memory card slot Status indicator LED Control button Network connector - RJ-45 Ethernet connector. Supports High Power over Ethernet (IEE 802.3at). Use Axis T8124 Midspan (included). Shielded cable shall be used to comply with EMC.
AXIS Q6034-E - Product Description Control button - The control button is used for • Connecting to an AXIS Video Hosting System service, see page 34. To connect, press and hold the button until the Status LED flashes green. • Connecting to AXIS Internet Dynamic DNS Service, see page 34. To connect, press the button once. • Restoring the camera to factory default settings, see Resetting to the Factory Default Settings, on page 40.
AXIS Q6034-E - Accessing the Camera Accessing the Camera To install the network camera, refer to the Installation Guide supplied with your product. The network camera can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems. See Technical Specifications, on page 46.
AXIS Q6034-E - Accessing the Camera Access from the Internet Once connected, the camera is accessible on your local network (LAN). To access the camera from the Internet you must configure your broadband router to allow incoming data traffic to the camera. To do this, enable the NAT-traversal feature, which will attempt to automatically configure the router to allow access to the camera. This is enabled from Setup > System Options > Network > TCP/IP Advanced.
AXIS Q6034-E - Accessing the Camera The Live View page How you customize the Live View page determines which buttons are visible. Not all the buttons described below will show up, unless configured to do so. These are configured under Setup > Live View Config > Layout. View size – Click to scale the image down to 800 pixels wide or to full scale. Only available in MJPEG. The Stream Profile drop-down list allows you to select a customized or pre-programmed stream profile on the Live View page.
AXIS Q6034-E - Accessing the Camera Pan/Tilt/Zoom Controls The Live View page also displays the Pan/Tilt/Zoom (PTZ) controls. The administrator can enable/disable controls for specified users under System Options > Security > Users. With the PTZ Control Queue enabled the time each user is in control of the PTZ settings is limited. Click the buttons to request or release control of the PTZ controls. The PTZ Control Queue is set up under PTZ > Control Queue.
AXIS Q6034-E - Video Streams Video Streams The network camera provides several image and video stream formats. Your requirements and the properties of your network will determine the type you use. The Live View page in the network camera provides access to H.264 and Motion JPEG video streams, and to the list of available stream profiles. Other applications and clients can also access these video streams/images directly, without going via the Live View page. How to stream H.
AXIS Q6034-E - Video Streams AXIS Media Control (AMC) AXIS Media Control (AMC) in Internet Explorer in Windows is the recommended method of accessing live video from the network camera. The AMC Control Panel can be used to configure various video settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured.
AXIS Q6034-E - Setup Tools Setup Tools AXIS Q6034-E can be configured by users with administrator or operator rights. To access the product’s Setup tools, click Setup in the top right-hand corner of the Live View page. • • Administrators have unrestricted access to all settings. Operators have access to Video & Audio, Live View Config, PTZ, Events and Recording List. See also the online help available by clicking on each Setup page.
AXIS Q6034-E - Video Video Click to access the online help that explains the Setup tools. Video Stream Setup link The video stream settings appear under three different tabs: • • • Image H.264 MJPEG Preview For a preview of the image before saving, select the Video format and click Open. The pixel counter shows the number of pixels in an area of the image and can be used to ensure that the size of the image fulfills certain requirements, for example for face recognition.
AXIS Q6034-E - Video H.264 GOV Settings The GOV structure describes the composition of the video stream and setting the GOV-length to a higher value saves considerably on bandwidth but may have an adverse effect on image quality. Bit Rate Control The bit rate can be set as Variable Bit Rate (VBR) or Constant Bit Rate (CBR). VBR adjusts the bit rate according to the image complexity, using up bandwidth for increased activity in the image, and less for lower activity in the monitored area.
AXIS Q6034-E - Video Stream Profiles There are four pre-programmed stream profiles available for quick set-up. These settings can be adjusted and new, customized profiles can be created. Each profile has a descriptive name, describing its usage and/or purpose. The profiles can be accessed from the Live View page. • To create a new stream profile, click Add to bring up the Stream Profile Settings dialog. 1. Enter a unique name and a description for your profile. 2. Select a Video encoding type (H.
AXIS Q6034-E - Video Off according to the lighting conditions Max gain - Measured in decibels (dB). A high level of amplification may provide a better image in very low light situations. A high gain will also increase the amount of image noise. Image Settings Autofocus enabled - Autofocus is enabled by default. Image freeze on PTZ - Select All movements to freeze the image while the camera is moving during a pan, tilt or zoom operation. Once the camera reaches its new position the current image is shown.
AXIS Q6034-E - Live View Config Live View Config Layout Stream Profile From the Stream Profile drop-down list, select the stream profile that is to be used for the Live View page. Listed are the pre-programmed stream profiles as well as the ones created under Video > Stream Profiles. See Stream Profiles, on page 16, for more information. Default Viewer From the drop-down lists, select the default method for viewing video images for your browser.
AXIS Q6034-E - Live View Config Viewer Settings Check the Show viewer toolbar box to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video image in your browser. The administrator can disable the installation of the H.264 decoder included with AXIS Media Control. This is used to prevent the installation of unlicensed copies. Further decoder licenses can be purchased from your Axis dealer.
AXIS Q6034-E - PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) Preset Positions A preset position is a pre-defined camera view that can be used to quickly steer the camera to a specific location. From Preset Position Setup, use the Pan, Tilt and Zoom (PTZ) controls to steer the camera view to the required position. When satisfied with the camera's position, enter a descriptive name and click Add. The camera position, iris and focus settings are then saved as a preset position.
AXIS Q6034-E - PTZ (Pan Tilt Zoom) Max Limits The pan and tilt limits restrict the area where auto tracking is allowed. This may prove useful, for example, to avoid tracking birds in the sky. Click Enable Tilt Limit and Enable Pan Limit to enable the pan and tilt limits, respectively. Enter the limits (in degrees) of the Lower tilt angle and Upper tilt angle, or click the links and move the blue horizontal bars in the preview window.
AXIS Q6034-E - PTZ (Pan Tilt Zoom) Enable proportional speed - When using a joystick (or emulating one with the mouse), this setting can be used to reduce the maximum pan/tilt movement speed, i.e. the speed the camera moves at when the joystick is pushed all the way out in any pan/tilt direction. This is useful when the camera is zoomed in on an object and a pan/tilt movement is performed. See the online help for more information.
AXIS Q6034-E - Applications Applications The Application packages feature allows you to upload third party application packages for use on the network camera. Listed under Applications > Packages are the packages that have already been installed. Click on the name to open the menu options Settings, License and About. See the online help for more information. Settings - Application-specific settings. License - Some applications require a license.
AXIS Q6034-E - Events Events Pre-defined parameters, known as an event or Event Type can trigger certain actions in the camera. A common event type is an alarm that causes the camera to upload images. Many event types use an Event Server, to receive uploaded images. An event that is triggered by a signal, such as a detection of motion or system event, is called a triggered event, see page 25. A scheduled event runs at pre-programmed times. An Action refers to what happens when the event occurs.
AXIS Q6034-E - Events Triggered Event A triggered event can be activated by: • • • • • • • • • A Manual trigger - using the manual trigger button on the Live View page or through the VAPIX® Application Programming Interface (API) An Application trigger - a third party application installed on the camera Movement in a motion detection window On boot - for example after power loss Temperature - when the temperature of the camera rises or falls outside the operating range.
AXIS Q6034-E - Events Notes • • • Pre-trigger and Post-trigger buffers will be lost if the connection to the event server fails The maximum length of the pre-/post-buffer depends on the video image size and selected frame rate If the pre- or post-buffer is too large for the camera’s internal memory, the frame rate is reduced and individual images may be missing.
AXIS Q6034-E - Events Motion Detection Motion detection is used to generate an alarm whenever movement occurs (or stops) in the video image. A total of 10 Include and/or Exclude windows can be configured.
AXIS Q6034-E - Events Please see the online help Object Size for descriptions of each available option.
AXIS Q6034-E - Recording List Recording List The Recording List web page contains a list of recordings made to the SD memory card. It shows each recording's start time, length, the event type, and indicates if the recording is locked so that it can neither be deleted nor recorded over. To view a recording, select it from the list and click Play. For detailed recording and video information, select an individual recording from the list and click Properties.
AXIS Q6034-E - Recording List Storage - Select a group of recordings based on where the recordings are stored. Sort - Select whether the filtered recording list should be sorted in ascending or descending order of start time. Show - Select how many recordings to view in the window at one time. See the online help files for more information. Continuous Recording The camera can be configured to continuously save video to an SD Card. Configure continuous recordings for different stream profiles.
AXIS Q6034-E - System Options System Options Security Users User access control is enabled by default. An administrator can set up other users, by giving these user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page, as described below: The user list displays the authorized users and user groups (levels): Viewer Provides the lowest level of access, which only allows access to the Live View page.
AXIS Q6034-E - System Options IEEE 802.1X IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol). To access a network protected by IEEE 802.1X, devices must authenticate themselves.
AXIS Q6034-E - System Options Date & Time Current Server Time Displays the current date and time (24h clock). The time can be displayed in 12h clock format in the overlay (see below). New Server Time Select your time zone from the drop-down list. If you want the server clock to automatically adjust for daylight savings time, select the Automatically adjust for daylight saving time changes option.
AXIS Q6034-E - System Options Use the following IP address - To use a static IP address for the network camera, check the radio button and then make the following settings: • • • IP address - Specify a unique IP address for your network camera.
AXIS Q6034-E - System Options Use the following DNS server address - Enter the desired DNS server by specifying the following: • • Domain name - Enter the domain(s) to search for the host name used by the network camera. Multiple domains can be separated by semicolons (;). The host name is always the first part of a Fully Qualified Domain Name, for example, myserver is the host name in the Fully Qualified Domain Name myserver.mycompany.com where mycompany.com is the Domain name.
AXIS Q6034-E - System Options Use manually selected NAT router - Select this option to manually select a NAT router and enter the IP address for the router in the field provided. If a router is not manually specified, the network cameras automatically search for NAT routers on your network. If more than one router is found, the default router is selected. Alternative HTTP port - select this option to manually define an external HTTP port. Enter the port number in the field provided.
AXIS Q6034-E - System Options SMTP (email) Enter the host names (or IP addresses) and port numbers for your primary and secondary mail servers in the fields provided, to enable the sending of notifications and image email messages from the camera to predefined addresses via SMTP. If your mail server requires authentication, check the box for Use authentication to log in to this server and enter the necessary information. See the online help for more information.
AXIS Q6034-E - System Options Bonjour The network camera includes support for Bonjour. When enabled, the camera is automatically detected by operating systems and clients that support this. Storage SD Card The Disk Management window is used to set up and manage local storage. it is used to connect memory cards for recording video, monitoring a disk’s status, enabling automatic cleanup and preventing the memory card from being overwritten.
AXIS Q6034-E - System Options Logs & Reports When contacting Axis support, please be sure to provide a valid Server Report with your query. The Access Log is automatically included in the server report. Information the Server Report and Parameter List may prove useful when troubleshooting a problem or when contacting the Axis support. • • • • • • System Log - Provides information about system events.
AXIS Q6034-E - About Plain Config Plain Config is for the advanced user with experience of Axis network camera configuration. All parameters can be set and modified from this page. Help is available from the standard help pages. About Here you can find basic information about your network camera. You can also view third party software licenses.
AXIS Q6034-E - Troubleshooting Troubleshooting Checking the Firmware Firmware is software that determines the functinality of network cameras. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware in your camera is displayed on the page Setup > Basic Setup or under About.
AXIS Q6034-E - Troubleshooting AXIS Support If you contact Axis Customer Services, please help us to resolve your problems expediently by providing a Server Report and a brief description of the problem. The Server Report contains important information about the server and its software, as well as a list of the current parameters. The Access log files are also included in the Server Report. Go to Setup > System Options > Support > Support Overview to generate a Server Report.
AXIS Q6034-E - Troubleshooting Symptoms, possible causes and remedial actions Problems setting the IP address When using ARP/Ping Try the installation again. The IP address must be set within two minutes after power has been applied to the camera. Ensure the Ping length is set to 408. See the Installation Guide.
AXIS Q6034-E - Troubleshooting Lower frame rate than expected Reduce number of applications running on the client computer. Limit the number of simultaneous viewers. Check with the system administrator that there is enough bandwidth available. See also the online help. Check in the AMC control panel applet (H.264 tab) that video processing is not set to Decode only I frames. Lower the image resolution.
AXIS Q6034-E - Troubleshooting LED Indicator flash routine Case Color Description Normal boot sequence Unlit Unlit Power on RFL check* Kernel booting System initiating Shows steady green for 10 sec. for normal operation after restart. Steady connection/normal operation Power on RFL check* Steady - Kernel booting Flashes - Firmware restore Steady - System initiating Shows steady green for 10 sec. for normal operation after restart.
AXIS Q6034-E - Technical Specifications Technical Specifications Function/group Item Camera Models AXIS Q6034-E 60 Hz AXIS Q6034-E 50 Hz Image sensor 1/3” Progressive Scan CCD 1.3 megapixel Lens • f4.7 mm — 84.6 mm • F1.6 — 2.8 • Autofocus • Automatic day and night functionality • Horizontal angle of view: 55.2° — 3.2° Light sensitivity • Color: 0.74 lux at 30 IRE F1.6 • B/W: 0.04 lux at 30 IRE F1.
AXIS Q6034-E - Technical Specifications Function/group Item System Integration Application Programming Interface Open API for software integration, including VAPIX® from Axis Communications, specification available at www.axis.com Includes the ONVIF specification available at www.onvif.
AXIS Q6034-E - Technical Specifications Function/group Item Specification Approvals • EN 55022 Class B, EN 61000-3-2, EN 61000-3-3, EN 61000-6-1, EN 61000-6-2, EN 55024, FCC Part 15 Subpart B Class B, ICES-003 Class B, VCCI Class B, C-tick AS/NZS CISPR 22, KCC Class B • IEC 60529 IP66 • NEMA 250 Type 4X • IEC 60068-2-1, IEC 60068-2-2, IEC 60068-2-78, IEC 60068-2-14, IEC 60068-2-30, IEC 60068-2-6, IEC 60068-2-27, IEC 60068-2-60 • ISO 4892-2 • Midspan: EN 60950-1, GS, UL, cUL, CE, VCCI, CB, KCC, CSA, UL-A
AXIS Q6034-E - Glossary of Terms Glossary of Terms that convert light energy into electronic signals. Its size is measured diagonally and can be 1/4", 1/3", 1/2" or 2/3". ActiveX - A standard that enables software components to interact with one another in a networked environment, regardless of the language(s) used to create them. Web browsers may come into contact with ActiveX controls, ActiveX documents, and ActiveX scripts. ActiveX controls are often downloaded and installed automatically as required.
AXIS Q6034-E - Glossary of Terms remember than 192.0.34.166. The translation tables for domain names are contained in Domain name servers. gain of an amplifier. Gateway - A gateway is a point in a network that acts as an entry point to another network. In a corporate network for example, a computer server acting as a gateway often also acts as a proxy server and a firewall server.
AXIS Q6034-E - Glossary of Terms Interlacing was developed many years ago for the analog TV world and is still used widely today. It provides good results when viewing motion in standard TV pictures, although there is always some degree of distortion in the image. storage, an SD card can be inserted into the SD card slot to locally record and store a video stream.
AXIS Q6034-E - Glossary of Terms check the status of a network host or device. Ping can be used to see if a particular network address (IP address or host name) is occupied or not, or if the host at that address is responding normally. Ping can be run from e.g. the Windows Command prompt or the command line in UNIX. from another server over the Internet. When the requested page is returned, the proxy server forwards it to the user that originally requested it.
AXIS Q6034-E - Glossary of Terms SMTP (Simple Mail Transfer Protocol) - SMTP is used for sending and receiving e-mail. However, as it is ‘simple,’ it is limited in its ability to queue messages at the receiving end, and is usually used with one of two other protocols, POP3 or IMAP. These other protocols allow the user to save messages in a server mailbox and download them periodically from the server. another network device, e.g. a computer.
AXIS Q6034-E - Glossary of Terms designed to provide a wireless local area network (WLAN) with a level of security and privacy comparable to that usually expected of a wired LAN. Security is at two different levels; 40-bit and 128-bit encryption. The higher the bit number, the more secure the encryption. WPA-PSK (Wi-Fi Protected Access - Pre-Shared Key) - This wireless encryption method uses a pre-shared key (PSK) for key management.
AXIS Q6034-E - Index Index G Gatekeeper 26 GOV Settings 15 Guard Tour 21 A Access Log 39 Action Buttons 9, 19 Administrator 13, 31 Alarm 27 AMC 7 ARP/Ping 34 Auto Tracking 25 AXIS Media Control viewer toolbar 9 H H.264 14, 15 Heater 9 Host Name 35 HTTP Server 24 HTTPS 8, 31, 35 I B IEEE 802.
AXIS Q6034-E - Index PTZ (Pan Tilt Zoom) 20 PTZ control panel 10 Q QoS 36 QuickTime 11, 18 R Recording List 29 Recovery 41 Referrals 31 Restore 38 RTSP 36 S Scheduled Event 26 Security 31 Self-signed certificate 8 Server Report 39 Server Time 33 Sharpness 16 SMTP 37 Snapshot button 9 SNMP 37 Storage 38 Storage Device 38 Support 38, 42 System Log 39 System Options 31 T TCP Server 24 TCP/IP Settings 33 Time Mode 33 Troubleshooting 41 U Upgrade Server 38 UPnP 35, 37 Users 31 V VAPIX 19, 22 Variable Bit R
