User`s manual

AXIS Q7401 - Troubleshooting

For further assistance, please contact your reseller or see the support pages on the Axis website at www.axis.com/techsup

Audio volume too low/high

Volume settings incorrect The volume of the microphone is either too high or too low. Change the volume for the micro-

phone in the toolbar on the Live View page.

Poor audio quality

CPU overloaded Reduce the number of listeners and viewers and decrease the image resolution and compres-

sion.

Unsynchronized audio and video It is recommended that the encoder's time setting is synchronized with an NTP Server. This is

enabled under System Options > Date & Time.

Distorted audio Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio

Settings. Select Microphone for a connected external microphone. Select Line for a connected

line in source.

Local Storage problem

SD Card has critical data on it but

shows as needing to be reformatted.

Critical data might be accessed and saved by placing the SD card in a card reader.