User manual

AXISQ7411VideoEncoder
Troubleshooting
StatusandNetworkindicatorLEDsareashingredrapidly
Hardwarefailure
ContactyourAxisreseller.
StatusindicatorLEDisashingredandtheproductisinaccessible
Armwareupgradehas
beeninterruptedorthe
rmwarehasotherwisebeen
damaged
SeeEmergencyRecoveryProcedure,onpage49.
Noimagesdisplayedonwebpage
ProblemswithAXISMedia
Control(InternetExplorer
only)
ToenabletheupdatingofvideoimagesinInternetExplorer,setthebrowsertoallowActiveX
controls.Also,makesurethatAXISMediaControlisinstalledonyourcomputer.
Installationofadditional
ActiveXcomponent
restrictedorprohibited
ConguretheAxisproducttouseaJavaappletforupdatingvideoimagesinInternetExplorer.Go
toSetup>LiveViewCongandselectJavaappletunderDefaultviewer.
Poorqualitysnapshotimages
Screenincorrectly
conguredonyourcomputer
Congureyourscreentoshowatleast65000colors,thatis,atleast16bits.Usingonly16or256
colorswillproduceditheringartifactsintheimage.
Overlayimageisnotdisplayed
Incorrectsizeorlocationof
overlayimage
Theoverlayimagemayhavebeenpositionedincorrectlyormaybetoolarge.SeeOverlayImage
Settingsintheonlinehelpformoreinformation.
Privacymaskisnotdisplayed
Incorrectsizeorlocationof
privacymask
Theprivacymaskmayhavebeenpositionedincorrectlyormaybetoolarge.
Browserfreezes
Firefoxcansometimes
freezeonaslowcomputer
Lowertheimageresolution
Problemsuploadingles
LimitedspaceThereisonlylimitedspaceavailablefortheuploadofyourownles.Deleteexistinglestofree
upspace.
MotionDetectiontriggersunexpectedly
Changesinluminance
Motiondetectionisbasedonchangesinluminanceintheimage.Thismeansthatifthereare
suddenchangesinthelighting,motiondetectionmaytriggermistakenly.Lowerthesensitivity
settingtoavoidproblemswithluminance.
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