USER MANUAL AXIS Q7424–R
About this Document This manual is intended for administrators and users of the AXIS Q7424–R Video Encoder, and is applicable to firmware 5.40 and later. It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also be beneficial, for developing shell scripts and applications. Later version of this document will be posted to the Axis website, as required.
AXIS Q7424–R Table of Contents Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessing the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Access from a Browser . . . . . . . . . . . . .
AXIS Q7424–R Table of Contents Performance Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS Q7424–R Hardware Overview Hardware Overview 1 2 3 4 7 8 9 10 11 12 13 5 6 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. LED indicator power LED indicator status LED indicator network Mounting holes Video input connectors SD memory card slot I/O connector Audio connectors SFP connector RS-485/RS-422 connector Control button Power connector Network connector (PoE) Connectors For technical specifications, see page 53. Network connector - RJ-45 Ethernet connector. Supports Power over Ethernet (PoE).
AXIS Q7424–R Hardware Overview NOTICE To prevent corruption of recordings, the SD card should be unmounted before removal. To unmount, go to Setup > System Options > Storage > SD Card and click Unmount. Control button - The control button is used for: • Connecting to an AXIS Video Hosting System service. See page 40. To connect, press and hold the button for about 1 second until the Status LED flashes green. • Connecting to AXIS Internet Dynamic DNS Service. See page 40.
AXIS Q7424–R Accessing the Product Accessing the Product To install the Axis product, refer to the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems. See Technical Specifications, on page 53. To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.
AXIS Q7424–R Accessing the Product Access from the Internet Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must configure your network router to allow incoming data traffic to the product. To do this, enable the NAT-traversal feature, which will attempt to automatically configure the router to allow access to the product. This is enabled from Setup > System Options > Network > TCP/IP Advanced.
AXIS Q7424–R Accessing the Product Note • The default administrator user name root is permanent and cannot be deleted. • If the password for root is lost, the product must be reset to the factory default settings. See Reset to Factory Default Settings, on page 47. The Live View Page The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences.
AXIS Q7424–R Accessing the Product Click Snapshot to save a snapshot of the video image. Right-click the video image to save it in JPEG format on your computer. This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available. Enable this button from Live View Config > Action Buttons. The Audio clip drop-down list allows you to play an audio clip from the Live View page. Select the audio clip and click the Play button.
AXIS Q7424–R Accessing the Product Click the Emulate joystick mode button and click in the image to move the camera view in the direction of the mouse pointer. Click the Center mode button and click in the image to center the camera view on that position. The center mode button could also be used to zoom in on a specific area. Click in the image and drag to draw a rectangle surrounding the area to be magnified. To zoom out, rotate the mouse wheel.
AXIS Q7424–R Media Streams Media Streams The Axis product provides several audio and video stream formats. Your requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of available stream profiles. Other applications and clients can access video and audio streams directly, without going via the Live View page. How to Stream H.264 The video compression standard H.
AXIS Q7424–R Media Streams The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: • Windows Control Panel (from the Start menu) • Alternatively, right-click the video image in Internet Explorer and click Settings.
AXIS Q7424–R Media Streams Note • = IP addess • The Axis product supports QuickTime 6.5.1 and later. • QuickTime adds latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.
AXIS Q7424–R Setting Up the Product Setting Up the Product The Axis product can be configured by users with administrator or operator rights. Click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted access to all settings. • Operators have access to all settings except System Options See also the online help . Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product: 1. Users. See page 37. 2. TCP/IP.
AXIS Q7424–R Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality. You can configure the following: • Video stream settings. See page 16. • Stream profiles. See page 17. • Camera settings. See page 17. • Overlay image. See page 18. • Privacy mask. See page 18. • Audio settings. See page 19. • Audio clips. See page 21. Video Stream You can define the following video stream settings from Video & Audio > Video Stream: • Image. See page 16.
AXIS Q7424–R Video and Audio Setting the compression level affects the image quality and bandwidth; the lower the compression, the higher the image quality with higher bandwidth requirements. To avoid bandwidth problems on the network, you can limit the frame rate allowed to each viewer. The maximum frame rate can be set to Unlimited, or you can limit the frame rate to a value. An image or text can be superimposed over the image as overlay. See Overlay, on page 18.
AXIS Q7424–R Video and Audio Image Appearance Increasing the Color level increases the color saturation. The value 100 gives maximum color saturation. The value 0 gives a black and white image. The image Brightness can be adjusted in the range 0–100, where a higher value produces a brighter image. The Contrast changes the relative difference between light and dark. It can be adjusted using the slidebar. Video input • Enter a descriptive name for your video source in the Video source name field.
AXIS Q7424–R Video and Audio To enable overlays: 1. Go to Video & Audio > Video Stream and select the Image tab. 2. To include an overlay image, select Include overlay image at the coordinates. The overlay image must first be uploaded to the Axis product, see Overlay Image. 3. To include date and time, select Include date and Include time. 4. To include a text string, select Include text and enter the text in the field. Modifiers can be used, see File Naming & Date/Time Formats in the online help . 5.
AXIS Q7424–R Video and Audio Half-duplex - Audio can be transmitted in both directions between the Axis product and the client computer, but only in one direction at a time. You must actively receive sound using the Talk/Listen button visible in the Live View page (see AXIS Media Control viewer toolbar). In Push-To-Talk mode, click and hold the button to speak and release it when done. In Toggle mode, click once to switch between speaking and listening.
AXIS Q7424–R Video and Audio Output gain - Control the volume (dB Full Scale) of the line audio output. If the sound is too low, choose a higher dB. If the sound is too high, choose a lower dB. Audio Clips An audio clip is a sound file that can be played either when an event occurs or manually from the Live View page. Audio clips can be uploaded to the product or recorded by a microphone connected to the product. You can add, play, download, modify and remove audio clips from Video & Audio > Audio Clips.
AXIS Q7424–R Live View Config Live View Config You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of the Live View page. • Stream Profile. See page 17. • Default Viewer for Browser. See page 23. • Viewer Settings. See page 23. • Action Buttons. These are the buttons described in Controls on the Live View Page, on page 9 . • User Defined Links. See page 23. • Output Buttons. See page 23.
AXIS Q7424–R Live View Config Default Viewer for Browsers From Live View Config > Default Viewer select the default method for viewing video images in your browser. The product attempts to show the video images in the selected video format and viewer. If this is not possible, the product overrides the settings and selects the best available combination. Browser Viewer Description Windows Internet Explorer AMC Recommended viewer in Internet Explorer (H.264/Motion JPEG) QuickTime H.
AXIS Q7424–R Live View Config • Pulse activates the output for a defined period of time. The pulse time can be set as short as 1/100 second, and as long as 60 seconds • Active/Inactive displays two buttons (on/off). The output ports must first be configured under System Options> Ports & Devices > I/O Ports. See I/O Ports, on page 44.
AXIS Q7424–R PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) Installing a PTZ driver This Axis product supports several PTZ devices. Please see www.axis.com for a complete list of supported devices, and to obtain the correct driver. To install a PTZ device you need to install the PTZ driver. To install the PTZ driver go to PTZ> Driver Selection. Browse to find the driver (e.g. driver.ptz) and Upload. If the driver was successfully uploaded, it appears in the Select driver to use drop-down list.
AXIS Q7424–R PTZ (Pan Tilt Zoom) Guard Tour A guard tour displays the video stream from different preset positions, one-by-one, in a predetermined order or at random and for configurable time periods. The enabled guard tour will keep running after the user has logged off or closed the browser. To add a guard tour: 1. Go to PTZ > Guard Tour and click Add. 2. Enter a descriptive name. 3. Specify the pause length between runs. 4. Select an available preset position and click Apply. 5. Specify the Move speed.
AXIS Q7424–R PTZ (Pan Tilt Zoom) Controls Panel Shortcut Command Buttons can be configured to provide direct access to commands issued via the VAPIX® Application Programming Interface. The buttons will be displayed in the PTZ control panel, which is available in the Live View page through the Ctrl panel button, see page 10. Deselect the options under Enable/Disable controls to disable the pan, tilt, zoom, focus and iris controls. Note Disabling PTZ controls will not affect preset positions.
AXIS Q7424–R Applications Applications Third party applications can be uploaded to and installed on the Axis product. For information about available applications, downloads, trials and licenses, go to www.axis.com/applications To upload an application, go to Applications > Overview, click Browse to locate the file and then click Upload Package. Click on the uploaded application’s name to open the menu options Settings, License and About.
AXIS Q7424–R Detectors Detectors Camera Tampering Camera Tampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severely defocused. To send an alarm, for example an email, an action rule must be set up. To configure tampering: 1. Go to Detectors > Camera Tampering. 2. Set the Minimum duration, that is, the time that must elapse before an alarm is generated. This can help prevent false alarms for known conditions that affect the image. 3.
AXIS Q7424–R Detectors Audio Detection The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value. The threshold value can be set in the range 0–100 where 0 is the most sensitive and 100 the least sensitive. 1. Go to Detectors > Audio Detection. 2. Set the audio alarm level and click Save. 3. Go to Events > Action Rules and set up an action rule, see Setting Up an Action Rule, on page 32.
AXIS Q7424–R Events Events The Axis product can be configured to perform actions when different events occur, for example, start a recording when motion is detected. The set of conditions that defines how and when the action is triggered is called an Action Rule. Available Action Rule triggers and conditions include: • Applications — use installed applications to trigger the rule, see Applications, on page 28.
AXIS Q7424–R Events - Use Schedule — trigger the rule according to the selected schedule, see Schedules, on page 33. Available actions include: • Output Port — activate an I/O port to control an external device. • Play Audio Clip — see Audio Clips, on page 21. • PTZ Control - Preset Position — go to a preset position. - Guard Tour — start a guard tour, see Guard Tour, on page 26. • Record Video — record video to a selected storage. • Send Images — send images to a recipient.
AXIS Q7424–R Events Recipients Recipients receive media files and notification messages. The following recipients are available: Recipient Use with action Email Send Images Send Notification FTP Send Images HTTP Send Images Send Notification Network Share Send Images TCP Send Notification To add a recipient: 1. Go to Events > Recipients and click Add. 2. Enter a descriptive name 3. Select a recipient Type. 4. Enter the information needed for the recipient type. 5.
AXIS Q7424–R Events To modify or remove recurrences, select the recurrence in the Recurrences List and click Modify or Remove.
AXIS Q7424–R Recordings Recordings The Axis product can be configured to record video continuously or according to an action rule: • To start a continuous recording, see page 35. • To set up action rules, see page 32. • To access recordings, see Recording List, on page 35. • To configure camera controlled storage, see Storage, on page 43. Recording List Recorded videos are listed on the Recordings > List page.
AXIS Q7424–R Recordings Note If a new stream profile is selected while a recording is ongoing, the recording will be stopped and saved in the recording list and a new recording with the new stream profile will start. All previous continuous recordings will remain in the recording list until they are removed manually or through automatic removal of old recordings.
AXIS Q7424–R System Options System Options Security Users User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page.
AXIS Q7424–R System Options IEEE 802.1X IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol). To access a network protected by IEEE 802.1X, devices must authenticate themselves.
AXIS Q7424–R System Options To change the date and time settings, select the preferred Time mode under New Server Time: • Synchronize with computer time sets date and time according to the computer’s clock. With this option, date and time are set once and will not be updated automatically. • Synchronize with NTP Server obtains date and time from an NTP server. With this option, date and time settings are updated continuously. For information on NTP settings, see NTP Configuration, on page 40.
AXIS Q7424–R System Options AXIS Video Hosting System (AVHS) AVHS used in conjunction with an AVHS service, provides easy and secure Internet access to live and recorded video accessible from any location. For more information and help to find a local AVHS Service Provider go to www.axis.com/hosting AVHS is enabled by default. The settings are configured under System Options > Network > TCP IP > Basic.
AXIS Q7424–R System Options Link-Local IPv4 Address Link-Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the product from other hosts on the same segment on the local network. The product can have a Link-Local IP and a static or DHCP-supplied IP address at the same time. This function can be disabled under System Options > Network > TCP/IP > Advanced.
AXIS Q7424–R System Options Note This FTP server has nothing to do with the product’s ability to transfer images via FTP to other locations and servers. RTSP The RTSP server running in the Axis product allows a connecting client to start an H.264 stream. The RTSP port number can be changed under System Options > Network > TCP/IP > Advanced. The default port is 554. Note H.264 video streams will not be available if the RTSP server is disabled. SOCKS SOCKS is a networking proxy protocol.
AXIS Q7424–R System Options The following traps are available: • Cold start • Warm start • Link up • Authentication failed SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required. To use SNMP v3, HTTPS must be enabled, see HTTPS, on page 37. To enable SNMP v3, check the box and provide the initial user password. Note The initial password can only be set once.
AXIS Q7424–R System Options 3. Click Format and select the desired file system. Note During formatting any previous data stored on the disk will be lost. Mounting is done automatically when the card is inserted or when the product is started. A manual mount is only required if the card has been unmounted and not ejected and re-inserted. To unmount the SD card: 1. Go to System Options > Storage and click SD Card. 2. Click Unmount. 3. The card can now be ejected.
AXIS Q7424–R System Options COM Port The video encoder has one RS-485/RS-422 serial port. The port supports the following modes: • Generic HTTP allows the video encoder to receive data and send commands via HTTP. • Pan Tilt Zoom is used to control a PTZ device. The PTZ device requires a driver. See Installing a PTZ driverfor more information. Drivers can be downloaded from www.axis.com • Generic TCP/IPallows the Axis product to receive data and send commands via TCP/IP.
AXIS Q7424–R System Options Support Support Overview The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance. See also Troubleshooting, on page 48. System Overview To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview.
AXIS Q7424–R System Options The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration. The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info). If required, a different log level can be used when sending emails. Advanced Scripting Scripting allows experienced users to customize and use their own scripts.
AXIS Q7424–R Troubleshooting Troubleshooting Checking the Firmware Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
AXIS Q7424–R Troubleshooting Symptoms, Possible Causes and Remedial Actions Problems setting the IP address When using ARP/Ping Try the installation again. The IP address must be set within two minutes after power has been applied to the product. Ensure the Ping length is set to 408. See the Installation Guide for detailed instructions.
AXIS Q7424–R Troubleshooting No multicast H.264 displayed in the client Check with your network administrator that the multicast addresses used by the Axis product are valid for your network. Check with your network administrator to see if there is a firewall preventing viewing. Multicast H.264 only accessible by local clients Check if your router supports multicasting, or if the router settings between the client and the product need to be configured.
AXIS Q7424–R Troubleshooting Slow image update Configuring pre-buffers, motion detection, high-resolution images or high frame rates will affect the performance of the Axis product. Poor performance Poor performance may be caused by heavy network traffic, multiple users accessing the product, low performance clients, use of features such as motion detection, event handling or uploaded applications.
AXIS Q7424–R Troubleshooting Distorted audio Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio Settings. Feedback loops Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or use half-duplex mode instead. Storage and disk management problems Video cannot be recorded Check that the SD card is not write protected (that is, read only). SD card cannot be mounted Reformat the SD card and then click Mount.
AXIS Q7424–R Technical Specifications Technical Specifications Function/group Item Specifications Video Encoder Model AXIS Q7424–R (4 channels) Video Video compression H.264 (MPEG-4 Part 10/AVC) Baseline Profile (BP) and Main Profile (MP) Motion JPEG Resolutions 176 x 120 to 720 x 576 176 x 120 to 1536 x 1152 for quad view Frame rate H.
AXIS Q7424–R Technical Specifications Function/group Item Specifications System Integration Application Programming Interface Open API for software integration, including the ONVIF specification available at www.onvif.org, as well as VAPIX® and AXIS Camera Apllication Platform from Axis Communications, specifications available at www.axis.
AXIS Q7424–R Technical Specifications Connectors I/O terminal connector 6–pin terminal block for: • Digital Input • Digital Output • Auxiliary power and ground (GND) 1 2 3 4 5 6 Function Pin Notes GND 1 Ground 12V DC Power 2 Can be used to power auxiliary equipment. Note: This pin can only be used as power out. Max load = 125 mA Configurable (Input or Output) 3–6 Digital input — Connect to GND to activate, or leave floating (unconnected) to deactivate.
AXIS Q7424–R Technical Specifications Power connector 3-pin terminal block for power input. AC power input DC power input Audio connector 4–pin terminal block for: • Audio input • Audio output 1 2 3 4 Function Pin Notes Microphone/Line in 1 Microphone or line in (mono). GND 2 Ground. Line out 3 Line audio out GND 4 Ground RS-485/422 connector Two 2-pin terminal blocks for RS-485/RS-422 serial interface.
AXIS Q7424–R Technical Specifications • Access by large numbers of Motion JPEG and/or unicast H.264 clients. Bandwidth affected. • Simultaneous viewing of different streams (resolution, compression) by different clients. Effect on frame rate and bandwidth. • Accessing Motion JPEG and H.264 video streams simultaneously. Frame rate and bandwidth affected. • Heavy usage of event settings affect the product’s CPU load. Frame rate affected. • Heavy network utilization due to poor infrastructure.
User Manual AXIS Q7424–R © Axis Communications AB, 2012 Ver. M1.11 Date: March 2012 Part No.
