AXIS Q8414-LVS Network Camera User Manual
About this Document This manual is intended for administrators and users of the AXIS Q8414-LVS Network Camera, and is applicable to firmware 5.40 and later. It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also be beneficial, for developing shell scripts and applications. Later versions of this document will be posted to the Axis website, as required.
Battery The Axis product uses a 3.0 V BR/CR2032 lithium battery as the power supply for its internal real-time clock (RTC). Under normal conditions this battery will last for a minimum of five years. Low battery power affects the operation of the RTC, causing it to reset at every power-up. When the battery needs replacing, a log message will appear in the product’s server report. For more information about the server report, see the product´s setup pages or contact Axis support.
AXIS Q8414-LVS Network Camera Table of Contents Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connectors and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Access the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Access from a Browser . . . . . . .
AXIS Q8414-LVS Network Camera Table of Contents Upgrade the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Symptoms, Possible Causes and Remedial Actions . . . . . . . . . . . . . . . . . . . . . Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Performance Considerations . . . . . . . . . . . .
AXIS Q8414-LVS Network Camera Hardware Overview Hardware Overview 1 2 3 4 5 6 7 8 9 10 12 1 2 3 4 5 6 7 8 9 10 11 12 13 Cable gasket (network cable) Cable gasket (I/O or audio cable) PoE Class selector * Network connector Audio out connector LED indicators Audio in connector I/O connector Control button IR window Microphone Not used SD card slot * Used for switching between PoE Class 2 (limited IR) and PoE Class 3 (full IR). Connectors and Buttons For technical specifications, see page 59.
AXIS Q8414-LVS Network Camera Hardware Overview NOTICE TICE NO The product shall be connected using a shielded network cable (STP). All cables connecting the product to the network shall be intended for their specific use. Make sure that the network devices are installed in accordance with the manufacturer’s instructions. For information about regulatory requirements, see Electromagnetic Compatibility (EMC) on page 2 .
AXIS Q8414-LVS Network Camera Hardware Overview Status Power Green Steady green for normal operation. Amber Steady during startup and when restoring settings. Red Slow flash for failed upgrade. Green Normal operation. Amber Flashes green/amber during firmware upgrade. Note • The Status LED can be configured to be unlit during normal operation. To configure, go to Setup > System Options > Ports & Devices > LED. See the online help for more information.
AXIS Q8414-LVS Network Camera Access the Product Access the Product To install the Axis product, refer to the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems. See Technical Specifications on page 59. To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.
AXIS Q8414-LVS Network Camera Access the Product To prevent network eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS certificate. HTTPS (Hypertext Transfer Protocol over SSL) is a protocol used to encrypt traffic between web browsers and servers. The HTTPS certificate ensures encrypted exchange of information. See HTTPS on page 48. The default administrator user name root is permanent and cannot be deleted.
AXIS Q8414-LVS Network Camera Access the Product Controls on the Live View Page Click View size to scale the image down to 800 pixels wide or to full scale. Only available in MJPEG. Select a stream profile for the Live View page from the Stream Profile drop-down list. For information about how to configure stream profiles, see page 20. Click Pulse to activate the product’s output port for a defined period of time. For information about how to enable and configure output buttons, see page 29.
AXIS Q8414-LVS Network Camera Access the Product AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only. See AXIS Media Control (AMC) on page 14 for more information. The toolbar displays the following buttons: The Play button connects to the Axis product and starts playing a media stream. The Stop button stops the media stream. The Snapshot button takes a snapshot of the video image.
AXIS Q8414-LVS Network Camera Access the Product Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls. User-defined buttons can also appear in the Control panel. See Controls on page 31. Select a PTZ preset position to steer the camera view to the saved position. See Preset Positions on page 30. Pan and Tilt bars – Use the arrows to pan and tilt the camera view, or click on a position on the bar to steer the camera view to that position.
AXIS Q8414-LVS Network Camera Media Streams Media Streams The Axis product provides several audio and video stream formats. Your requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of available stream profiles. Other applications and clients can access video and audio streams directly, without going via the Live View page. How to Stream H.264 H.
AXIS Q8414-LVS Network Camera Media Streams The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: • Windows Control Panel (from the Start screen or Start menu) • Alternatively, right-click the video image in Internet Explorer and click Settings.
AXIS Q8414-LVS Network Camera Media Streams Note • = IP addess • The Axis product supports QuickTime 6.5.1 and later. • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.
AXIS Q8414-LVS Network Camera Set Up the Product Set Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted access to all settings. • Operators have access to all settings except System Options See also the online help .
AXIS Q8414-LVS Network Camera Set Up the Product 3. Click in the Focus position bar to focus on a desired location. The buttons < and > move the focus position one step in either direction. The buttons << and >> move the focus position in multiple steps in either direction. 4. When satisfied, click Enable iris to enable the iris.
AXIS Q8414-LVS Network Camera Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality. You can configure the following: • Video stream settings. See page 19. • Stream profiles. See page 20. • Camera settings. See page 21. • View area. See page 23. • Overlay image. See page 23. • Privacy mask. See page 24. • Focus and zoom. See page 17. • Audio settings. See page 25. • Audio clips. See page 27.
AXIS Q8414-LVS Network Camera Video and Audio • Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be Limited to a fixed amount. Alternatively, the frame rate can be set as Unlimited, which means the Axis product always delivers the highest frame rate possible under the current conditions. • Overlay settings. See Overlay on page 23. Click Save to apply the new settings. H.264 H.
AXIS Q8414-LVS Network Camera Video and Audio • In the Live View page – select the stream profile from the Stream profile drop-down list. For quick setup, use one of the predefined stream profiles. Each predefined profile has a descriptive name, indicating its purpose. If required, the predefined stream profiles can be modified and new customized stream profiles can be created. To create a new profile or modify an existing profile, go to Setup > Video & Audio > Stream Profiles.
AXIS Q8414-LVS Network Camera Video and Audio Shutter & Gain The shutter and gain settings affect the amount of motion blur and noise in the image. To adapt to different lighting, available storage space and bandwidth, it is often necessary to prioritize either low motion blur or low noise. The Axis product allows using different prioritization in normal light and in low light. Shutter speed is related to the amount of time the shutter is opened and is measured in seconds (s).
AXIS Q8414-LVS Network Camera Video and Audio The Day/Night shift level bar helps determine when the camera will shift from day mode to night mode. Normally, the camera automatically changes mode from day to night when very dark (level 100 in the slider). By setting Day/Night shift level to a lower value, the camera will change to night mode earlier.
AXIS Q8414-LVS Network Camera Video and Audio 6. Click Save. To modify the date and time format, go to System Options > Date & Time. See Date & Time on page 44. Overlay Image An overlay image is a static image superimposed over the video stream. The image, for example a company logo, is used to provide extra information or to mask a part of the image. For more information about privacy masks, see Privacy Mask on page 24. To use an overlay image, the image must first be uploaded to the Axis product.
AXIS Q8414-LVS Network Camera Video and Audio For more information, see the online help Important Adding many privacy masks may affect the product’s performance. Focus & Zoom Focus and zoom should only be configured when installing or reinstalling the product. For installation instructions, refer to the product’s Installation Guide. To set focus and zoom: 1. Install the camera as described in the Installation Guide. 2. Go to Video & Audio > Focus & Zoom. 3.
AXIS Q8414-LVS Network Camera Video and Audio To set the audio mode, go to Video & Audio > Audio Settings and select the desired mode from the Audio mode drop-down list. Audio Input An external microphone or a line source can be connected to the Audio-in connector. Configure the audio input settings under Video & Audio > Audio Settings. Note The internal microphone is used by default; the external microphone is used when connected.
AXIS Q8414-LVS Network Camera Video and Audio Output gain - Control the volume (dB Full Scale) of the line audio output. If the sound is too low, choose a higher dB. If the sound is too high, choose a lower dB. Audio Clips An audio clip is a sound file that can be played when events occur or directly from the Live View page. The audio clip must first be uploaded to the Axis product or recorded by a microphone connected to the product.
AXIS Q8414-LVS Network Camera Configure the Live View Page Configure the Live View Page You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of the Live View page. • Stream Profile. See page 20. • Default Viewer for Browser. See page 28. • Viewer Settings. See page 28. • Action Buttons. These are the buttons described in Controls on the Live View Page on page 11 . • User Defined Links. See page 29. • Output Buttons.
AXIS Q8414-LVS Network Camera Configure the Live View Page • Select Use PTZ joystick mode as default to enable joystick mode. The mode can be changed temporarily from the PTZ control panel. • Select Enable recording button to enable recording from the Live View page. This button is available when using the AMC viewer. The recordings are saved to the location specified in the AMC Control Panel. See AXIS Media Control (AMC) on page 14.
AXIS Q8414-LVS Network Camera PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) The PTZ menu is available if digital PTZ (pan, tilt and zoom) is enabled in the selected view area. For more information on view areas, see View Area on page 23. Preset Positions A preset position is a saved view that can be used to quickly steer the camera to a specific position.
AXIS Q8414-LVS Network Camera PTZ (Pan Tilt Zoom) 5. Specify the View Time in seconds or minutes. 6. Specify the View Order or select the Random view order option. 7. Click Save. To modify or remove guard tours, go to PTZ > Guard Tour, select the guard tour in the Guard Tour List and click Modify/Remove. For more information see the online help . Advanced Controls Advanced PTZ settings can be configured under PTZ > Advanced > Controls.
AXIS Q8414-LVS Network Camera Detectors Detectors Camera Tampering Camera Tampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severely defocused. To send an alarm, for example an email, an action rule must be set up. To configure tampering: 1. Go to Detectors > Camera Tampering. 2. Set the Minimum duration, that is, the time that must elapse before an alarm is generated. Increase time to prevent false alarms for known conditions that affect the image.
AXIS Q8414-LVS Network Camera Detectors Note • Using the motion detection feature may decrease the product’s overall performance. • The position of the Motion Detection Window is relative to the orientation of the Camera. Changing the orientation of the camera will also change the position of the Motion Detection Window. Set Up Motion Detection Windows To set up a motion detection Include Window, follow these instructions: 1. Go to Detectors > Motion Detection. 2.
AXIS Q8414-LVS Network Camera Detectors Note • To trigger on small objects or movements, use several small motion detection windows rather than one large window and select a low object size. • To avoid triggering on small objects, select a high object size. • While monitoring an area where moving objects are not expected, select a high history level. This will cause motion detection to trigger as long as the object is present in the window. • To only detect flashing light, select a low sensitivity.
AXIS Q8414-LVS Network Camera Applications Applications Third party applications can be uploaded to and installed on the Axis product. Applications add functionality to the product, for example video analytics and intelligent video capabilities such as recognition, tracking, detection and counting. For information about available applications, downloads, trials and licenses, go to www.axis.com/applications Note • It is recommended to run one application at a time.
AXIS Q8414-LVS Network Camera Applications If the Axis product is reset to factory default, installed applications and their settings are removed. For information about factory default, see Reset to Factory Default Settings.
AXIS Q8414-LVS Network Camera Events Events The Event pages allow you to configure the Axis product to perform actions when different events occur. For example, the product can start a recording or send an email notification when motion is detected. The set of conditions that defines how and when the action is triggered is called an action rule.
AXIS Q8414-LVS Network Camera Events • • • • • • - Day/Night Mode – Trigger the rule when the product switches between day mode (IR cut filter on) and night mode (IR cut filter off). This can for example be used to control an external infrared (IR) light connected to an output port. - Motion Detection – Trigger the rule when motion is detected. See Motion Detection on page 32. - Tampering – Trigger the rule when tampering is detected. See Camera Tampering on page 32.
AXIS Q8414-LVS Network Camera Events • Play Audio Clip – See Audio Clips on page 27. • PTZ Control - Preset Position – Go to a preset position. - Guard Tour – Start a guard tour. See Guard Tour on page 30. • Record Video – Record video and audio to a selected storage. To record audio, use AAC audio encoding and make sure that audio is enabled in the selected stream profile. • Send Images – Send images to a recipient. • Send Notifications – Send a notification message to a recipient.
AXIS Q8414-LVS Network Camera Events Set Up Email Recipients Email recipients can be configured by selecting one of the listed email providers, or by specifying the SMTP server, port and authentication used by, for example, a corporate email server. Note Some email providers have security filters that prevent users from receiving or viewing large amount of attachments, from receiving scheduled emails and similar.
AXIS Q8414-LVS Network Camera Recordings Recordings The Axis product can be configured to record video continuously or according to an action rule: • To start a continuous recording, see page 41. • To set up action rules, see page 37. • To access recordings, see Recording List on page 41. • To configure camera controlled storage, see Storage on page 50. Recording List Recorded videos are listed on the Recordings > List page.
AXIS Q8414-LVS Network Camera Recordings 5. Click Save to save and start the recording.
AXIS Q8414-LVS Network Camera System Options System Options Security Users User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page.
AXIS Q8414-LVS Network Camera System Options IEEE 802.1X IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol). To access a network protected by IEEE 802.1X, devices must authenticate themselves.
AXIS Q8414-LVS Network Camera System Options To change the date and time settings, select the preferred Time mode under New Server Time: • Synchronize with computer time – Sets date and time according to the computer’s clock. With this option, date and time are set once and will not be updated automatically. • Synchronize with NTP Server – Obtains date and time from an NTP server. With this option, date and time settings are updated continuously.
AXIS Q8414-LVS Network Camera System Options Assign IP Address Using ARP/Ping The product's IP address can be assigned using ARP/Ping. The command must be issued within 2 minutes of connecting power. 1. Acquire a free static IP address on the same network segment as the computer. 2. Locate the serial number (S/N) on the product label. 3. Open a command prompt and enter the following commands: Linux/Unix syntax arp -s temp ping -s 408 Linux/Unix example arp -s 192.
AXIS Q8414-LVS Network Camera System Options AXIS Internet Dynamic DNS Service AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product. For more information, see www.axiscam.net To register the Axis product with AXIS Internet Dynamic DNS Service, go to System Options > Network > TCP/IP > Basic. Under Services, click the AXIS Internet Dynamic DNS Service Settings button (requires access to the Internet).
AXIS Q8414-LVS Network Camera System Options HTTP The HTTP port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to the default setting, which is 80, any port in the range 1024–65535 can be used. HTTPS The HTTPS port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to the default setting, which is 443, any port in the range 1024–65535 can be used.
AXIS Q8414-LVS Network Camera System Options Note H.264 video streams will not be available if the RTSP server is disabled. SOCKS SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server.
AXIS Q8414-LVS Network Camera System Options UPnPTM The Axis product includes support for UPnPTM. UPnPTM is enabled by default and the product is automatically detected by operating systems and clients that support this protocol. UPnPTM can be disabled under System Options > Network > UPnPTM. RTP/H.264 The RTP port range and multicast settings are configured under System Options > Network > RTP. The RTP port range defines the range of ports from which the video/audio ports are automatically selected.
AXIS Q8414-LVS Network Camera System Options The SD card is automatically mounted when the card is inserted into the Axis product or when the product is started. A manual mount is only required if the card has been unmounted and not ejected and re-inserted. To unmount the SD card: 1. Open the Axis product’s webpages and go to Setup > System Options > Storage. 2. Click SD Card. 3. Click Unmount. 4. The card can now be removed.
AXIS Q8414-LVS Network Camera System Options To stop writing to the share and protect recordings from being removed, select Lock under Recording Settings. Ports & Devices I/O Ports The Axis product provides one input port and one output port for connection of external devices. For information about how to connect external devices, see Connectors on page 62. The I/O ports are configured under System Options > Ports & Devices > I/O Ports.
AXIS Q8414-LVS Network Camera System Options Support Support Overview The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance. See also Troubleshooting on page 55. System Overview To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview.
AXIS Q8414-LVS Network Camera System Options File Upload Files, for example webpages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go to System Options > Advanced > File Upload. Uploaded files are accessed through http:///local// where is the selected user group (viewer, operator or administrator) for the uploaded file. Plain Config Plain Config is for advanced users with experience of Axis product configuration.
AXIS Q8414-LVS Network Camera Troubleshooting Troubleshooting Check the Firmware Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
AXIS Q8414-LVS Network Camera Troubleshooting 5. Reinstall the product, referring to the Installation Guide. If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/ Symptoms, Possible Causes and Remedial Actions Problems setting the IP address When using ARP/Ping Try the installation again. The IP address must be set within two minutes after power has been applied to the product. Ensure the Ping length is set to 408.
AXIS Q8414-LVS Network Camera Troubleshooting Problems with streaming H.264 Problems with AXIS Media Control (Internet Explorer only) To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer. No H.264 displayed in the client Check that the relevant H.264 connection methods and correct interface are enabled in the AMC Control Panel (streaming tab). See AXIS Media Control (AMC) on page 14.
AXIS Q8414-LVS Network Camera Troubleshooting No audio Incorrect setup Check the sound card in the computer. Ensure that mute is not selected and that the volume settings are correct. Check that Enable audio support is selected under Setup > System Options > Security > Audio Support. Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio Settings. Poor audio quality Stuttering Reduce the number of listeners and viewers. Decrease image resolution and compression.
AXIS Q8414-LVS Network Camera Technical Specifications Technical Specifications Function/group Item Specifications Camera Models AXIS Q8414-LVS Network Camera Image sensor Progressive Scan RGB CMOS 1/3” Lens Varifocal, remote focus and zoom, P-Iris control, megapixel resolution, 2.5-6 mm, F1.2 Horizontal angle of view: 107° - 49° Vertical angle of view: 79° - 37° Diagonal angle of view: 136° - 61° Minimum illumination Color: 0.1 lux, F1.2 B/W: 0.02 lux, F1.
AXIS Q8414-LVS Network Camera Technical Specifications Function/group Item Specifications Network Security Password protection, IP address filtering, IEEE 802.1X* network access control, HTTPS* encryption, digest authentication, user access log. *This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/), and cryptographic software written by Eric Young (eay@cryptsoft.com).
AXIS Q8414-LVS Network Camera Technical Specifications Function/group Item Specifications General Casing Polycarbonate dome and IR window, IP66- and NEMA 4X-rated, IK10+ 50 Joules impact-resistant stainless steel casing. For repainting instructions and impact on warranty, contact your Axis partner AXIS Q8414-LVS White: Color: White NCS S 1002-B AXIS Q8414-LVS Metal: Color: Brushed stainless steel Memory 256 MB RAM, 128 MB Flash Battery backed-up real-time clock Power Power over Ethernet IEEE 802.
AXIS Q8414-LVS Network Camera Technical Specifications Connectors I/O Connector 4-pin terminal block for: • • • • 4 3 2 1 Auxiliary power (DC output) Digital Input Digital Output 0 V DC (-) Function Pin 0 V DC (-) 1 Notes DC output 2 Can be used to power auxiliary equipment. Note: This pin can only be used as power out. 3.
AXIS Q8414-LVS Network Camera Technical Specifications 1 Tip 2 Ring 3 Sleeve Audio Input Microphone/Line in Ground Audio Output Line out (mono) Ground SD Card Slot Supports SD cards with up to 64 GB of storage. For best recording performance, use an SDHC or SDXC card with speed class 10. Performance Considerations When setting up your system, it is important to consider how various settings and situations will affect performance.
User Manual AXIS Q8414-LVS Network Camera © Axis Communications AB, 2014 Ver. M1.4 Date: October 2014 Part No.
