Hawk.
Hawk.
MODEL 8000 SERIES PHONES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES These are the basic instructions for the most frequently used telephone system and voice mail features. For detailed information on these and other features, refer to the complete instructions in the User Guide. PLACING AN INTERCOM CALL 1. With or without the handset lifted, dial an extension number. 2. If your call goes through handsfree to the called phone’s speaker, speak after you hear a double tone.
ANSWERING AN OUTSIDE CALL EITHER, Lift the handset. OR, Press ANSWER . OR, Press the flashing button. REDIALING AN OUTSIDE NUMBER Select a line. Then press dialed. REDIAL or dial 3 0 8 . The number is automatically PLACING A CALL ON HOLD Press (Hold) and hang up or place another call. To return to the call, lift the handset. Then press or the flashing button.
TRANSFERRING A CALL TO AN OUTSIDE NUMBER 1. Press TRANSFER or and select an outside line. XFR 2. Dial the desired telephone number. 3. Wait for an answer, announce the call, and then hang up. If the number is busy, there is no answer, or the transfer is refused, press or the flashing button to return to the caller. FORWARDING CALLS 1. Press FWD . (Six-line display model users must then select a menu button.) 2.
If your button is not lit, access your mailbox as follows: MSG 1. Dial the voice mail extension number. (You hear the main menu.) 2. During or after the greeting, press to identify yourself as a subscriber. 3. Enter your mailbox number and your personal password (if programmed). Then press # . LISTENING TO VOICE MAIL MESSAGES 1. Access your mailbox as described on page 3. 2. Press to listen to your new messages.
LISTENING TO MSG Back Up Pause Skip Forward Lower Volume Play Envelope Increase Volume — — — — Skip to End # 1 2 3 4 5 6 7 8 9 * # — — Delete the Message — Save the Message Listen to Next Message Play Envelope Listen to Previous Msg Forward a Copy Reply to the Message Replay the Message AFTER MSG PLAYS Send Message and Exit Cancel Delivery Options — — — — — Erase and Re-record Add to Your Message Replay Your Message LEAVING MSG Below is a summary of the option
1 and hang up. tion and press # . 3. Enter the new password and press # . 4. Enter the new password again for verifica- 19 GONE HOME 20 OUT TO LUNCH 18 AWAY FROM DESK 08 AT THE DOCTOR 10 ON BREAK 17 IN CONFERENCE 07 CALL ME AT 2. Enter your current password and press # 09 ON A TRIP 16 UNAVAILABLE 06 ON VACATION 2 . 15 WITH A GUEST 05 ON VACATION ’TIL 9 14 WITH A CLIENT 04 IN MEETING To change Station Password: 1.
Hawk.book Page i Wednesday, November 5, 2003 1:05 PM CONTENTS PAGE FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Your Phone . . . . . . . . . . . . . . . . .
Hawk.book Page ii Wednesday, November 5, 2003 1:05 PM CONTENTS PAGE Programming Direct Station Selection Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Programming Secondary Extension Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Screening Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hawk.book Page 1 Wednesday, November 5, 2003 1:05 PM SECTION CONTENTS FINDING YOUR WAY Finding Your Way PAGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . About Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feature Button Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FINDING YOUR WAY Hawk.book Page 2 Wednesday, November 5, 2003 1:05 PM WELCOME Your new Model 8600 Phone provides access to several features, each of which is described in this guide. The About This Guide section below lists the different sections in this user guide and describes the type of information you can find there. If you need to access information quickly, refer to the Quick Reference Guide attached to the front of this guide.
Hawk.book Page 3 Wednesday, November 5, 2003 1:05 PM Your Model 8600 Phone is equipped with a hearing aid-compatible handset, a message indicator lamp, an internal speaker, and two basic types of buttons. NOTE: The Model 8600 does not have an external microphone. • Dialpad buttons: Allow you to enter numbers and letters. • Feature buttons: Provide quick access to various phone and voice mail features.
Hawk.book Page 4 Wednesday, November 5, 2003 1:05 PM FINDING YOUR WAY Feature Button Functions The feature buttons are designed to automate some of the commonly used functions, such as dialing an outside number. Each of these is described in the table below. BUTTON IF YOU... YOU CAN... PG. Press Answer a call. 15 Press the low or high end of the Volume button Adjust volume during a call. 36 Press Put a call on hold. 18 Transfer a call.
Hawk.book Page 5 Wednesday, November 5, 2003 1:05 PM The message indicator lamp (located at the top, right-hand corner of the phone) shows the same indications as the MSG button. This indicator flashes whenever there is a waiting message. Power Requirements The Model 8600 Phone requires either an individual power supply unit or a centralized power source to power the phone. Check with your system administrator about the specific power requirements for your phone.
FINDING YOUR WAY Hawk.book Page 6 Wednesday, November 5, 2003 1:05 PM ABOUT VOICE MAIL Voice mail is an application that is part of the Inter-Tel Voice Processor. With the voice mail application, you and other callers can send and receive recorded messages from any station, touchtone telephone, or other device on the phone system. To use this and other features, each user is assigned a “voice mailbox,” which usually corresponds to a valid extension number.
Hawk.book Page 7 Wednesday, November 5, 2003 1:05 PM Your Model 8600 Phone and the telephone system come equipped with many features. To help you understand what everything means, it is recommended that you read the following information before you use your phone: • A red lamp indicates that a call is ringing, holding, or active on your phone. • The phone’s lamps may be solidly lit or flashing to indicate the status of a call or feature.
FINDING YOUR WAY Hawk.
Hawk.book Page 9 Wednesday, November 5, 2003 1:05 PM Getting Started SECTION CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 10 11 11 12 13 14 14 16 17 GETTING STARTED Adjusting Your Phone’s Viewing Angle . . . . . . . . . . . . . . . . . . . . . . . . Setting Up Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Initializing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . .
Hawk.book Page 10 Wednesday, November 5, 2003 1:05 PM INTRODUCTION Now that you know what your Model 8600 Phone can do, it’s time to start using it. In this section, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more. ADJUSTING YOUR PHONE’S VIEWING ANGLE Your Model 8600 Phone has an adjustable base that allows you to tilt your phone to enhance the viewing angle. To adjust the viewing angle of the phone: GETTING STARTED 1.
Hawk.book Page 11 Wednesday, November 5, 2003 1:05 PM SETTING UP VOICE MAIL To begin using your voice mailbox, you need to complete a few basic setup procedures to initialize your mailbox, customize your personal greetings, and record your voice mail directory name. See page 39 for additional voice mail options. Initializing Your Mailbox One of the first things you should do is initialize your mailbox. This allows you to: Change the default password number to a personal password.
Hawk.book Page 12 Wednesday, November 5, 2003 1:05 PM Recording Your Personal Greetings You can store two different personal greetings in your voice mailbox: a primary and an alternate. You can then select which greeting you want played when a caller reaches your voice mailbox.
Hawk.book Page 13 Wednesday, November 5, 2003 1:05 PM Recording Your Voice Mail Directory Name Your recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you. Axxess® Model 8600 Phone User Guide – Axxess IP Mode 13 GETTING STARTED To change your directory name: 1. Access your mailbox as described on page 27. 2. Press 4 to select the Personal Options Menu. 3. Press 2 . Your current name is played.
Hawk.book Page 14 Wednesday, November 5, 2003 1:05 PM MAKING AND RECEIVING CALLS Making and receiving calls is the basic purpose of any phone. With your Model 8600 Phone, you can make/receive intercom and outside calls and make emergency calls. CAUTION Consult your system administrator and your local Inter-Tel servicing company for important information about dialing emergency services from your Model 8600 Phone before you begin using it.
Hawk.book Page 15 Wednesday, November 5, 2003 1:05 PM If there is no answer or if the phone is busy when you place an intercom call, you can do any of the following: • To leave a station message: Press MSG and then hang up. • To leave a voice mail message: Press MSG and wait for the message center to answer. (See page 26 for more message options.) NOTE: This option is only available if the called phone has a voice mailbox.
Hawk.book Page 16 Wednesday, November 5, 2003 1:05 PM To receive a non-handsfree intercom call: Lift the handset to respond to the caller. NOTE: You must lift the handset if the caller has the Ring Intercom Always feature (377) enabled. To redirect a ringing call to another extension or to an outside number: 1. Press and dial 3 3 1 . 2. Enter the extension or outside number to which you want to redirect the call. See page 23 for more information.
Hawk.book Page 17 Wednesday, November 5, 2003 1:05 PM When dialing the number, you have the following options: • Use the voice mail directory. See page 53. • Use the Station Speed-Dial feature. See page 44. • Use the System Speed-Dial feature. See page 46. • Redial the last number you dialed. See page 24. Receiving Outside Calls To receive an outside call: Lift the handset to respond to the caller.
Hawk.book Page 18 Wednesday, November 5, 2003 1:05 PM PLACING CALLS ON HOLD You can place calls on hold in one of two ways: individual or system. • Individual Hold places the call on hold at one phone. It can then be directly picked up at that phone or it can be picked up at another phone using the Reverse Transfer (Call Pickup) feature (see page 21). • System Hold places the call on hold in the system.
Hawk.book Page 19 Wednesday, November 5, 2003 1:05 PM PLACING CONFERENCE CALLS With the Conference feature, you can establish a conference call with up to three intercom and/or outside parties (four, including you). • To drop out of the conference: Press CNF and hang up. This removes your phone from the conference, but leaves the other parties connected. • To add parties to the conference: a. Press CNF . This leaves the conference parties connected. b.
Hawk.book Page 20 Wednesday, November 5, 2003 1:05 PM TRANSFERRING CALLS Although transferring calls is considered a basic function of a phone, your Model 8600 Phone has many advanced options for this feature. With your phone, you can transfer a call to another extension, voice mail, or even an outside line. To Another Extension 1. EITHER, Press OR, Press XFR and dial . 3 4 6 to place the call on hold at the other phone. 2. Dial the desired extension number. 3.
Hawk.book Page 21 Wednesday, November 5, 2003 1:05 PM USING REVERSE TRANSFER The Reverse Transfer (Call Pick Up) feature allows you to answer a call that is ringing or holding at another phone. For example, if the attendant transfers a call to you but you have stepped away from your phone, you can pick up the call using another phone. To answer a call ringing or holding at another phone: 1. Lift the handset and dial 4 . 2.
Hawk.book Page 22 Wednesday, November 5, 2003 1:05 PM FORWARDING CALLS With the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding Manual call forwarding allows you to send incoming calls to another extension number. You can even forward calls to outside numbers, if your phone is programmed to allow this. GETTING STARTED To forward calls: 1. EITHER, Press FWD .
Hawk.book Page 23 Wednesday, November 5, 2003 1:05 PM Automatic System Forwarding Automatic System Forwarding allows your system administrator to route calls based on the type of call and the status of your telephone. Although you cannot program the path of a system forward, you can enable or disable this feature on your phone. To enable or disable System Forwarding: Dial 3 5 4 .
Hawk.book Page 24 Wednesday, November 5, 2003 1:05 PM REDIALING A NUMBER The redial feature allows you to redial the last outside number you dialed. Although most phones redial the last number dialed, your system administrator can program your phone to redial the last number saved. GETTING STARTED To use the Last Number Dialed feature (if enabled): Lift the handset and dial 3 8 0 . A line is selected automatically, and the number is dialed.
Hawk.book Page 25 Wednesday, November 5, 2003 1:05 PM USING GROUP LISTEN AND MUTE The Group Listen feature allows you to transmit a conversation over the speaker while you use the handset or headset to continue speaking. This allows other people to hear the caller while the caller can only hear you. To turn the group listen feature on or off during a call: Press and dial 3 1 2 . You hear a confirmation tone (the other party does not hear this tone).
Hawk.book Page 26 Wednesday, November 5, 2003 1:05 PM USING THE MESSAGE BUTTON In today’s busy world, it’s almost guaranteed that you will call someone that is on another call, does not answer, or is in DND. But, with the MSG button, you can let the other person know you called. GETTING STARTED When you leave a message, you can: • Have the called party return your call. When the party you called responds to the message indication, a call is automatically placed to your phone.
Hawk.book Page 27 Wednesday, November 5, 2003 1:05 PM ACCESSING YOUR MAILBOX If you have a message waiting in your mailbox, you must access your voice mailbox to retrieve it. TIP: Generally, pressing # during any voice mail operation will advance you to the next step. For example, when leaving a voice mail message for another voice mail user, you can press # to skip the person’s introductory message and proceed directly to the recording phase.
Hawk.book Page 28 Wednesday, November 5, 2003 1:05 PM USING VOICE MAIL MESSAGES Once you’ve accessed your mailbox, the system will tell you how many new and saved messages you have. You can then listen to messages, delete messages, save messages, etc. Listening to Messages GETTING STARTED To listen to messages: 1. Access your mailbox as described on page 27. 2. EITHER, Press 1 to listen to your new messages. OR, Press 3 to listen to your saved messages. 3.
Hawk.book Page 29 Wednesday, November 5, 2003 1:05 PM 4. When the message has finished playing, you have the following options: • Press 1 to replay the message from the beginning. • Press 2 to reply to the message.You have the following options: — Press 1 to leave a voice mail message for the caller. If the caller had a mailbox number, it will ask you to verify the destination by pressing # . If the number was not associated with a mailbox, it will ask you to enter a mailbox number.
Hawk.book Page 30 Wednesday, November 5, 2003 1:05 PM Undeleting Messages If you accidently delete a voice mail message, you can retrieve it within a specific time frame (programmed by your system administrator). Any retrieved messages are then restored to your saved-message queue. Messages that are not undeleted within the programmed time (up to 24 hours) are automatically erased. GETTING STARTED To recover deleted messages: 1. Access your mailbox as described on page 27. 2. Press 5 for Message Options.
Hawk.book Page 31 Wednesday, November 5, 2003 1:05 PM Sending Messages To send a message: 1. Access your mailbox as described on page 27. 2. Press 2 . 3. Dial the desired mailbox number or group list number. 4. Press # to accept the subscriber’s name. 5. Record your message after the tone. While recording, you have the following options: • Press 2 to pause while recording. Then press any button to continue. • Press 3 to erase and re-record your message.
Hawk.book Page 32 Wednesday, November 5, 2003 1:05 PM Canceling Unheard Messages You can cancel unretrieved messages that you have sent to individuals, but not messages that you sent to group lists. GETTING STARTED To cancel unheard messages: 1. Access your mailbox as described on page 27. 2. While listening to the voice mail main menu, press 5 for Message Options. 3. Press 1 . 4. When prompted, enter the number of the mailbox containing the unheard message. 5.
Hawk.book Page 33 Wednesday, November 5, 2003 1:05 PM USING DO-NOT-DISTURB MODE If you are away from your desk, or if you do not want to be disturbed, you can use the DND feature. This halts all pages and calls to your phone, except recalls and direct ring-in calls. When other users call your phone, they hear a repeating signal of four fast tones and, if they have a display phone, see the DND message you have selected.
Hawk.book Page 34 Wednesday, November 5, 2003 1:05 PM USING REMINDER MESSAGES Never be late for a meeting again! With Reminder Messages, you can program your phone, up to 24 hours in advance, to alert you at a specified time. At the programmed time, the reminder message signals you with eight short tones. If you are on a call, you still hear the tones. Your phone system can have up to 20 different reminder messages, each of which can be changed by the system administrator, installer, or programmer.
Hawk.book Page 35 Wednesday, November 5, 2003 1:05 PM Moving On SECTION CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Phone Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Voice Mail Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Speed Dialing . . . . . . .
Hawk.book Page 36 Wednesday, November 5, 2003 1:05 PM INTRODUCTION Now that you’ve mastered the basics, it’s time to move on to the advanced features. In this section, you’ll learn how to program your phone, use directories, access your voice mailbox remotely, and perform various other functions. SETTING PREFERENCES Your phone and voice mailbox are automatically set to specific defaults. You can, however, configure many of these settings at any time.
Hawk.book Page 37 Wednesday, November 5, 2003 1:05 PM Selecting a Ring Tone The ability to change your ring tone is helpful in close-quartered environments. If your ring tone is unique, you can quickly identify when a call is ringing on your phone. To select the type of ring tone for your phone: 1. With the handset in the cradle, dial 3 9 8 . 2. Do one of the following to select your ring tone: • EITHER, Press 0 for no ringing. • OR, Press or to scroll to the desired tone.
Hawk.book Page 38 Wednesday, November 5, 2003 1:05 PM Enabling Automatic Call Answer The Automatic Call Answer feature determines whether or not you are automatically connected to a caller when you lift the handset. If this feature is enabled, you are automatically connected when you go off-hook. If it is disabled, you must first lift the handset and then press . To enable/disable this feature for ringing outside calls: With the handset in the cradle, dial 3 6 0 .
Hawk.book Page 39 Wednesday, November 5, 2003 1:05 PM Voice Mail Options Your voice mailbox contains personal options that allow you to customize voice mail functions. Before you change your voice mail options, you must first initialize your mailbox (see page 11). Changing Your Mailbox Password Your password prevents unauthorized access to your mailbox. To change your password: 1. Access your mailbox as described on page 27. 2. Press 4 to select the Personal Options Menu. 3. Press 3 . 4.
Hawk.book Page 40 Wednesday, November 5, 2003 1:05 PM Changing the Call Screening Transfer Method NOTE: The Call Screening feature is available only if it is enabled for your mailbox (ask your system administrator). Depending on the transfer method you select, transferred calls from voice mail may be unannounced (as usual), or one of the following may occur: • “Announce Only” Calls: Before voice mail transfers a call to you, a prompt asks the caller to record his or her name.
Hawk.book Page 41 Wednesday, November 5, 2003 1:05 PM Programming a Fax Destination With the Inter-Tel Voice Processor, callers can use your mailbox to send you a fax. To use this feature, you must specify the destination fax number. To change your Fax Destination Number: 1. Access your mailbox as described on page 27. 2. Press 4 to select the Personal Options Menu. 3. Press 9 for More Options. 4. Press 1 . 5. Enter the number of your fax destination, followed by 6. EITHER, Press # to accept the number.
Hawk.book Page 42 Wednesday, November 5, 2003 1:05 PM Programming Remote Messaging NOTE: Your installer or system administrator must enable this feature on your voice mailbox. With Remote Messaging, you can program the Voice Processor (voice mail) to call you when your mailbox receives new messages. Using a “cascade” (a series of up to nine telephone numbers), voice mail will call each number until it successfully connects to a device (e.g., pager, answering machine, etc.).
Hawk.book Page 43 Wednesday, November 5, 2003 1:05 PM To set up remote messaging: 1. Access your mailbox as described on page 27. 2. Press 4 to select the Personal Options Menu. 3. Press 5 . NOTE: This option is not available if you do not have Remote Messaging enabled. 4. Press 1 to set up a primary cascade or press 5. Do one of the following. • 2 to set up an alternate cascade. To program a cascade level: Press 1 and enter the number of the level you wish to program (1-9).
Hawk.book Page 44 Wednesday, November 5, 2003 1:05 PM SPEED DIALING Speed dialing allows you (and your system administrator) to store frequently dialed numbers for easy dialing. Each number is stored on your phone (Station Speed Dial) or in the phone system (System Speed Dial) and is identified by a location number. Once programmed, you can then quickly dial these numbers by entering a feature code and dialing the desired location number.
Hawk.book Page 45 Wednesday, November 5, 2003 1:05 PM Programming Station Speed-Dial Numbers To store a speed-dial number, use the Station Speed-Dial Programming feature code to program the number in a speed-dial location. Use the following table to list the numbers that you store in speed-dial locations 0-9.
Hawk.book Page 46 Wednesday, November 5, 2003 1:05 PM System Speed Dial Your system administrator can store up to 1000 speed-dial numbers in System SpeedDial locations 000-999. To dial System Speed-Dial numbers: 1. Dial 3 8 1 . 2. Dial the location code (000-999) for the desired number. 3. Press # to dial the number. USING RECORD-A-CALL NOTE: This feature is not supported on peer-to-peer (P2P) calls. Ask your system administrator if your phone is configured to use P2P audio.
Hawk.book Page 47 Wednesday, November 5, 2003 1:05 PM PAGING The Paging feature allows you to make an announcement through phone speakers or external speakers (if your system is equipped with external paging equipment). To prevent announcements from transmitting through every phone in the system, this feature uses page zones. Each zone contains a different combination of extensions and external paging equipment, and is programmed by your system administrator.
Hawk.book Page 48 Wednesday, November 5, 2003 1:05 PM PERFORMING A “HOOKFLASH” DURING A CALL Certain telephone service companies may require a timed hookflash (a quick hang up and release). To generate a hookflash while using a line: Press and dial 3 3 0 . PROGRAMMING YOUR FEATURE BUTTONS Depending on how your system is programmed, some of your feature buttons may be “user-programmable.” If so, you can program them with any of the feature codes listed in the back of this user guide.
Hawk.book Page 49 Wednesday, November 5, 2003 1:05 PM PROGRAMMING DIRECT STATION SELECTION BUTTONS A button programmed as a Direct Station Selection/Busy Lamp Field (DSS/BLF) button provides a way to dial the associated extension with one touch. In addition, if the button is equipped with a lamp, you can visually monitor the status of the associated extension. To assign an extension to a DSS/BLF button: 1. With the handset in the cradle, dial 3 9 7 . 2.
Hawk.book Page 50 Wednesday, November 5, 2003 1:05 PM PROGRAMMING SECONDARY EXTENSION BUTTONS With the Secondary Extension Appearances feature, you can program various buttons on your phone to indicate the call activity at a different extension (primary phone). In addition to being able to see when a call is ringing, answered, or on hold, you can use your secondary extension button to answer a call that is ringing at the primary phone.
Hawk.book Page 51 Wednesday, November 5, 2003 1:05 PM USING ACCOUNT CODES If your telephone system is programmed to use the Station Message Detail Recording (SMDR) feature, you might be required to enter account codes when you place a call. These codes add information to phone record reports that the system will periodically print. There are three types of account codes: • Standard account codes are automatically entered into the SMDR report whenever you place a call.
Hawk.book Page 52 Wednesday, November 5, 2003 1:05 PM SCREENING CALLS NOTE: This feature is available only if your telephone system is equipped with a Voice Processor (voice mail). If your voice mailbox is programmed correctly, you can screen calls that are transferred from voice mail. This allows you to accept and/or refuse specific calls. Depending on the transfer method you use, calls from voice mail may be unannounced, announce only, or screened calls (see page 40 for details).
Hawk.book Page 53 Wednesday, November 5, 2003 1:05 PM USING THE VOICE MAIL DIRECTORY Whenever voice mail asks you to enter a mailbox number, you can use the mailbox and extension number directories. You can also use these directories to leave a voice message with another user. The system finds the closest matching directory name based on your entry. The mailbox and extension number directories can be used any time voice mail asks you to enter a mailbox number. To enter the name, use your dialpad buttons.
Hawk.book Page 54 Wednesday, November 5, 2003 1:05 PM PROGRAMMING REMOTE FEATURE ACCESS If you are away from your desk and forgot to put your phone in DND, don’t worry. With the Remote Feature Access, you can place your phone in DND or forward calls from any other phone on the system. And, if you have a special dial-up line, you can access your phone features from an outside line. Remote Access Password Before you use Remote Feature Access, you should program a password, as described below.
Hawk.book Page 55 Wednesday, November 5, 2003 1:05 PM Remote Feature Access To access your phone from another phone: 1. EITHER, Call your Direct Inward System Access number (provided by your system administrator). If required, enter your password. OR, Use any phone on the system. 2. Dial 3 5 9 . 3. Enter your extension number. 4. Enter your password followed by # . You can now use any of the following features. To change the station password using Remote Programming: a. Dial 3 9 2 . b.
Hawk.book Page 56 Wednesday, November 5, 2003 1:05 PM REQUESTING AGENT HELP NOTE: This feature is not supported on peer-to-peer (P2P) calls. Ask your system administrator if your phone is configured to use P2P audio. Your telephone system may be programmed to support the Agent Help feature, which allows you to request help from a designated “Agent Help Extension” (usually your supervisor) during a call.
Hawk.book Page 57 Wednesday, November 5, 2003 1:05 PM WORKING IN HUNT GROUPS Your system may be programmed with “hunt groups.” Hunt groups are groups of phones that share a common extension number in addition to having individual extension numbers. This allows someone to call anyone in the group (using the common extension) or a specific member (using the individual extension). The members of these groups and the common extension(s) are programmed by your system administrator.
Hawk.book Page 58 Wednesday, November 5, 2003 1:05 PM Logging In and Out of ACD Hunt Groups Agents can log in to and out of the ACD hunt group at any time. While logged in, the agent receives calls through the ACD hunt group. When the agent is logged out, calls to that ACD hunt group bypass the agent. To log in to all of your ACD hunt groups at once using the ACD Agent Login/ Logout feature code: Lift the handset and dial 3 2 8 and enter your Agent ID, if necessary. You will hear a login confirmation tone.
Hawk.book Page 59 Wednesday, November 5, 2003 1:05 PM When you log in to a group, you may be automatically connected to a call after you hear a short ring burst. If the ACD Agent ID Automatic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected. If this option is not enabled for your hunt group, the call will ring until you answer it or until it times out to another extension.
MOVING ON Hawk.
Hawk.book Page 61 Wednesday, November 5, 2003 1:05 PM Learning More SECTION CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 What the Administrators Can Do for You . . . . . . . . . . . . . . . . . . . . . . . 62 Frequently Asked Questions (FAQs). . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hawk.book Page 62 Wednesday, November 5, 2003 1:05 PM INTRODUCTION If you want to know more about your phone and voice mail system, this is the section for you. With additional information and FAQs, you should be able to find answers to most of your questions. WHAT THE ADMINISTRATORS CAN DO FOR YOU The administrators are the people to whom you should turn if you have any problems with your phone and/or voice mail.
Hawk.book Page 63 Wednesday, November 5, 2003 1:05 PM FREQUENTLY ASKED QUESTIONS (FAQS) This section includes some of the most frequently asked questions. If you have problems with your phone or voice mailbox, refer to this section before you contact your system administrator or your local Inter-Tel dealer. How do I program System Speed-Dial numbers? A1. Only your system administrator can program System Speed-Dial numbers. You can, however, program up to ten Station Speed-Dial numbers (see page 44). Q2.
Hawk.book Page 64 Wednesday, November 5, 2003 1:05 PM Q7. Why can’t I program a Station Speed-Dial number to the button I want? A7. Your system administrator has programmed that button as a non-programmable button. Because you cannot override system programming from your phone, you must choose another button. Q8. Why can’t I use one of the features described in this guide? A8. There are a few reasons why you might not be able to access the feature.
Hawk.book Page 65 Wednesday, November 5, 2003 1:05 PM DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes, if necessary.
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Hawk.
Hawk.
Hawk.
Hawk.book Page 73 Wednesday, November 5, 2003 1:05 PM VOICE MAIL FLOWCHART NOTE: At any menu level, you can press ACESSING YOUR MAILBOX • EITHER, Press the Message button to respond to a message from voice mail. OR, Call the voice mail extension number, press , and enter your mailbox number. • Enter your password and then # . SUBSCRIBER MAILBOX MENU to cancel or return to the previous menu or press # to accept.
Hawk.book Page 74 Wednesday, November 5, 2003 1:05 PM Part No. 550.8115 Issue 8.
