STANDARD AND BASIC DIGITAL KEYSET USER GUIDE Part No. 550.
Inter-Tel AXXESS Standard & Basic Keyset User Guide TABLE OF CONTENTS INTRODUCING THE STANDARD AND BASIC DIGITAL KEYSETS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . General System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feature Keys . . . . . . . . . . . . . . . . . . . .
Standard & Basic Keyset User Guide Inter-Tel AXXESS STATION SPEED DIALING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Storing Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Dialing Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 SYSTEM SPEED DIALING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 INTERCOM, OUTSIDE, AND FEATURE DIRECTORIES . . . . . . .
Inter-Tel AXXESS Standard & Basic Keyset User Guide INTRODUCING THE STANDARD AND BASIC DIGITAL KEYSETS About This Guide This user guide contains simplified instructions for using the Inter-Tel AXXESS Standard and Basic Digital Keysets (also called Standard and Basic Digital Terminals). For more detailed information and expanded procedures, refer to the Inter-Tel AXXESS Owner’s Guide. For quick access to basic instructions, refer to the Inter-Tel AXXESS Keyset Quick Reference Guide.
Standard & Basic Keyset User Guide Inter-Tel AXXESS • Basic keysets are available in non-display models only. Standard keysets are available in both display and non-display models. The Standard display keysets have two-line displays with 16-characters per line. When the keyset is not in use, the display shows the extension number, user name, time of day, and date.
Inter-Tel AXXESS Standard & Basic Keyset User Guide • Some keyset models have red/green lamps in the feature keys. If you have one of these keysets, and your telephone system is programmed to use them, the lamps will be green if the associated call is ringing, holding, or active on your phone and will be red if the call is on another station. (An exception to this would be if the programmer has determined that calls that ring in directly to your phone will always have red lamps.
Standard & Basic Keyset User Guide Inter-Tel AXXESS STANDARD DIGITAL KEYSET OPTIONAL DISPLAY WITH TWO 16-CHARACTER LINES HEARING AID-COMPATIBLE (HAC) HANDSET FEATURE KEYS INTERNAL SPEAKER FEATURE KEYS 12-KEY PUSHBUTTON KEYPAD RING AND VOICE VOLUME CONTROLS HANDSFREE MICROPHONE (underneath edge) NOTE: The keys are shown as they appear in the default keymap configuration.
Inter-Tel AXXESS Standard & Basic Keyset User Guide BASIC DIGITAL KEYSET HEARING AID-COMPATIBLE (HAC) HANDSET FEATURE KEYS INTERNAL SPEAKER CALL 1 IC CALL 2 DND CALL 3 CNF CALL 4 FEATURE KEYS HOLD TRANSFER SYS SPD REDIAL SPKR MSG MUTE FWD RING AND VOICE VOLUME CONTROLS HANDSFREE MICROPHONE (underneath edge) 12-KEY PUSHBUTTON KEYPAD NOTE: The keys are shown as they appear in the default keymap configuration.
Standard & Basic Keyset User Guide Inter-Tel AXXESS User-Programmable Feature Keys Depending on how your system is programmed, some of your feature keys may be designated as “user-programmable.” If so, you can program them with any of the feature codes listed on the back of this user guide. (Station Speed-Dial keys require special programming, as described in the last section below.) To program a user-programmable feature key: — While on hook, dial 3 9 7 . — Press the feature key you want to program.
Inter-Tel AXXESS Standard & Basic Keyset User Guide Secondary Extension Appearances The Secondary Extension Appearances feature allows calls that are ringing or on individual hold at one “primary” station to appear on a “secondary extension key” at another keyset. For example, a secretary or assistant can have a secondary extension key for a supervisor’s station, or one keyset can have several secondary extension keys, each associated with a different primary station.
Standard & Basic Keyset User Guide Inter-Tel AXXESS INTERCOM CALLS Placing Intercom Calls The Basics To place an intercom call: — While on or off hook, dial an extension number. — If your call goes through handsfree to the called keyset’s speaker, speak after you hear a double tone. If you hear continuous ringing, wait for the call to be answered. — When finished, hang up.
Inter-Tel AXXESS Standard & Basic Keyset User Guide Receiving Intercom Calls The Basics To receive an intercom call that comes in through your speakerphone: — EITHER, Respond handsfree. OR, Lift the handset for privacy. To receive a ringing (non-handsfree) intercom call: — EITHER, Lift the handset for privacy. OR, Press SPKR or ANSWER to respond handsfree.
Standard & Basic Keyset User Guide Inter-Tel AXXESS OUTSIDE CALLS Placing Outside Calls The Basics To place an outside call: — While on or off hook, press OUTGOING . — Dial the desired number. (If you see a request for an account code and hear a single progress tone, you must dial an account code before you can place your call.) — When finished with the call, hang up. To make an emergency call: — Simply dial 9 1 1 to automatically place a call to the preset emergency number.
Inter-Tel AXXESS Standard & Basic Keyset User Guide Answering Outside Calls The Basics — EITHER, Lift the handset OR, Press ANSWER . Options Depending on how your system is programmed, you may be able to use one of the following methods instead of pressing the ANSWER key: — Press the flashing CALL key (if you have one). — Press the flashing LINE or LINE GROUP key (if you have one). To reverse transfer (pick up) a call that is ringing or holding at another phone: — Lift the handset and dial 4 .
Standard & Basic Keyset User Guide Inter-Tel AXXESS PLACING CALLS ON HOLD The first procedure places a call on individual hold, the second places it on system hold. Individual hold places the call on hold at one phone. It can then be directly picked up at that phone or it can be picked up at another phone using the reverse transfer (call pick-up) feature.
Inter-Tel AXXESS Standard & Basic Keyset User Guide REQUESTING A CALLBACK When you call a phone that is busy or try to select an outgoing line that is busy, you can stay on the line and wait for it to become available (this is called “camping on”) or you can request a callback (“queue” on the phone or line). If you request a callback, your phone will ring when the phone or line you are waiting for is available. To camp on to a busy phone or line: — When you hear busy signals, do not hang up.
Standard & Basic Keyset User Guide Inter-Tel AXXESS ACCOUNT CODES If your telephone system is programmed to use the Station Message Detail Recording (SMDR) feature, the system will periodically print out a record of telephone calls placed from the phones within the system. Account codes can be used to add information to these reports. There are three types of account codes: • Standard account codes that are entered into the SMDR report automatically whenever you place a call.
Inter-Tel AXXESS Standard & Basic Keyset User Guide STATION-TO-STATION MESSAGES Leaving Messages If you call a phone that is busy, does not answer, or is in do-not-disturb, you can use the station-to-station messaging feature to let the other person know you called. There are two messaging options: • Have the called party return your call. When the party you called responds to the message indication, a call is automatically placed to your phone. • Leave a message with the called party’s message center.
Standard & Basic Keyset User Guide Inter-Tel AXXESS Receiving Messages The Basics When you see a flashing MSG key: — Lift the handset and press flashing MSG . A call is automatically placed to the phone or message center that left the first waiting message. Options To select the message you want to answer first (display keysets only): — If your MSG key is flashing, one or more messages are waiting. While on hook, press MSG repeatedly to view your waiting messages.
Inter-Tel AXXESS Standard & Basic Keyset User Guide CALL TRANSFER Transferring To Another Extension To transfer a call to another extension: — To transfer so that the call rings at the other phone: Press To transfer so that the call is on hold at the other phone: Press 3 4 TRANSFER SPCL . and dial 6 — Dial the desired extension number. — Wait for an answer, announce the call, and then hang up to complete the transfer.
Standard & Basic Keyset User Guide Inter-Tel AXXESS CALL FORWARDING Manual Call Forwarding With manual call forwarding, you can choose to send incoming intercom and outside calls to another extension number. You may also be able to forward calls to outside numbers, if your phone is programmed to allow it. To forward calls: — Press FWD or dial one of the following feature codes: • 3 5 5 (Call Forward All Calls): All incoming calls are forwarded without ringing at your phone.
Inter-Tel AXXESS Standard & Basic Keyset User Guide STATION SPEED DIALING Storing Station Speed-Dial Numbers You can store up to 10 personal speed-dial numbers and associated names in station speed-dial “locations” 0–9. These locations are then dialed using a feature key or code plus one of the numbers 0–9 on your keyset dialpad. Or, if you have programmable feature keys, you can create Station Speed-Dial keys (as described on page 6) for one-touch speed dialing.
Standard & Basic Keyset User Guide Inter-Tel AXXESS To view the current programming of Station Speed-Dial keys: — While on hook, dial 3 9 . 6 — Press the Station Speed-Dial key to be viewed. — Press # to exit. To erase a station speed-dial name and/or number: — While on hook, dial 3 8 . 3 — Dial the location code 0–9 to be erased OR press the Station Speed-Dial key to be erased. — To remove the name, press — Press # to continue.
Inter-Tel AXXESS Standard & Basic Keyset User Guide INTERCOM, OUTSIDE, AND FEATURE DIRECTORIES The optional directories allow display keyset users to “look up” extension numbers, system speed-dial numbers, and feature codes, and their associated names. If searching for a name, you do not need to enter the full name. The system will find the closest match and show the number and its associated name on your display. If desired, you can then dial the displayed number.
Standard & Basic Keyset User Guide Inter-Tel AXXESS REDIALING If you reach a busy number, are disconnected, or if there is no answer, the number in your redial memory can be redialed easily. An outside line is automatically selected and the telephone number is redialed. Your keyset can be programmed to store, in redial memory, the last outside telephone number that you dialed or an outside telephone number that you saved.
Inter-Tel AXXESS Standard & Basic Keyset User Guide CONFERENCE CALLS You can establish multi-party conference calls without operator assistance. There can be up to four parties in a conference. In addition to you, the conference can include any combination of up to three intercom and/or outside parties. The Basics — While on the first call, press . CNF — Place an intercom or outside call. To place it on “conference wait hold,” press fluttering CNF .
Standard & Basic Keyset User Guide Inter-Tel AXXESS RECORD-A-CALL If your telephone system is equipped with an AXXESSORY Talk voice processing unit, your phone may be programmed to use the Record-A-Call feature. If so, you can dial a feature code whenever you want to record an ongoing call. You can retrieve the message later, just as you would any other mailbox message. To use the Record-A-Call feature while on a call: — Press SPCL and dial 3 8 5 . — If required, dial the desired mailbox number.
Inter-Tel AXXESS Standard & Basic Keyset User Guide DO-NOT-DISTURB Placing your keyset in do-not-disturb halts all pages and calls to your keyset (except for queue callbacks, recalls, and direct ring-in calls). Other users calling your keyset hear a repeating signal of four fast tones. Display keyset users also see the do-not-disturb message you have selected. There can be up to 20 different Do-Not-Disturb messages in your telephone system.
Standard & Basic Keyset User Guide Inter-Tel AXXESS • Change to alphanumeric mode: Press MSG and then press the keypad keys to enter the desired characters. (Refer to the chart on the next page.) The number of times a key is pressed determines which character is entered. For example, 33377744432999 would enter “FRIDAY.” When adjoining characters are located under the same key, press FWD once to advance to the next character. For example, 6 FWD 666 FWD 6632999 would enter “MONDAY.
Inter-Tel AXXESS Standard & Basic Keyset User Guide PAGING The Paging feature allows announcements to be made through keyset speakers. If your system is equipped with optional external paging equipment, announcements can also be made through the external speaker(s). There can be up to 10 paging zones. Each paging zone can contain different combinations of keysets and the external paging equipment.
Standard & Basic Keyset User Guide Inter-Tel AXXESS REMINDER MESSAGES Reminder messages are set, like an alarm clock, to signal you at a specified time. You can select the message and time up to 24 hours in advance. There can be up to 20 different Reminder messages in your telephone system. They can be changed by the system adminstrator, installer, or programmer. Your customer service representative, trainer, or system administrator will give you a list of Reminder Messages for your system.
Inter-Tel AXXESS Standard & Basic Keyset User Guide MISCELLANEOUS FEATURES Enhanced Speakerphones Each Standard and Basic Digital Keyset has a built-in speaker and microphone that allows handsfree answering of intercom calls, on-hook dialing, call monitoring, and background music. Standard and Basic Digital Keysets can also be programmed to allow the user access to system speakerphone resources for complete handsfree operation.
Standard & Basic Keyset User Guide Inter-Tel AXXESS Background Music If your telephone system is equipped with a music source, you can listen to music through your keyset speaker. To enable or disable background music: — Dial 3 1 3 . Hookflash A timed hookflash (a quick hangup and release) may be required for certain telephone company services. This feature code sends a timed hookflash over the outside line when used. To generate a hookflash while using a line: — Press SPCL and dial 3 3 0 .
Inter-Tel AXXESS Standard & Basic Keyset User Guide SPECIAL PROGRAMMING Ring Tone Selection The tone of your keyset’s ring signals can be changed to create distinctive ringing. If phones are placed close together, changing the tone makes each phone’s ring easier to recognize. To select the type of ring tone for your keyset: — While on hook, dial 3 9 8 . — Do one of the following to select your ring tone: • Press 0 for no ringing.
Standard & Basic Keyset User Guide Inter-Tel AXXESS Multilingual Capability Your telephone system may provide a choice between English and Japanese prompts and displays. An option in the database determines the language that will be used by each phone. If your keyset is programmed for English, all displays appear in English and all AXXESSORY Talk voice mail prompts are delivered in English (unless changed, as outlined below).
Inter-Tel AXXESS Standard & Basic Keyset User Guide REMOTE PROGRAMMING The Remote Programming feature allows a user to place a phone in do-not-disturb mode (DND) or forward the station’s calls, either from another station or through DISA. For your convenience, a pocket-sized Remote Programming guide is attached to the card stapled in the middle of this guide. To access to the Remote Programming feature: — EITHER, Call your AXXESS DISA number (provided by your system administrator).
Standard & Basic Keyset User Guide Inter-Tel AXXESS HUNT GROUP REMOVE/REPLACE Your system may be programmed with “hunt groups.” These are groups of stations that share a common extension number in addition to having individual extension numbers. (A phone that is part of a hunt group can also be called directly using its individual extension number.) The phone or phones that receive the call when a hunt group extension number is dialed is determined by a list programmed in your telephone system’s software.
Inter-Tel AXXESS Standard & Basic Keyset User Guide When the ACD Agent ID Automatic Connect flag and headset mode are enabled, ACD hunt group calls will automatically be connected following a short ring burst. When the ACD agent logs in or removes the station from do-not-disturb mode, the first call will ring until the ACD agent answers it.
Standard & Basic Keyset User Guide Inter-Tel AXXESS ACD Hunt Group Logout To log out of one or more ACD hunt group: — EITHER, Dial 3 2 8 to log out of all of your ACD hunt groups at once.The display shows AGENT LOGGED OUT OF ALL ACDS and you hear a confirmation tone. Hang up if off hook. OR, While on or off hook, dial appear: 3 2 7 . One of the following displays will • If you were logged in to only one hunt group, the display shows AGENT LOGGED OUT OF . The procedure is complete.
Inter-Tel AXXESS Standard & Basic Keyset User Guide VOLUME CONTROLS Volume levels for various keyset functions can be adjusted by pressing one edge of the VOLUME feature key to adjust the volume up or down. On some keysets there are up and down arrows on the key; on other keysets an illustration on the key (that looks ) represents higher and lower volume levels. Press the lower like this end in place of the down arrow and the higher end in place of the up arrow.
Standard & Basic Keyset User Guide Inter-Tel AXXESS DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes if your telephone system has been reprogrammed with new codes. Outside Line Access Codes: Select Line Group 1–208 . . . . . . . . . . . . . . . . . . . . 9201–9299, 93000–93107_____ Automatic Route Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9200_____ Emergency Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Inter-Tel AXXESS Standard & Basic Keyset User Guide General Station Feature Codes (continued): Enhanced Speakerphone Enable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feature Key Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Handsfree On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Standard & Basic Keyset User Guide NOTES 40 Inter-Tel AXXESS
