User manual

14
Trouble-shooting
Carry out the problem-solving measures described in the following section before
contacting Customer Support.
Turn off the DVD player immediately as soon as you suspect a malfunction. Unplug
the power plug and check whether the DVD player is unusually warm or whether
smoke is rising from it.
Problem Possible cause Remedy
Disc cover not closed Close disc cover
No disc inserted Insert disc
Disc inserted the wrong way Insert disc with label facing up
Disc dirty or deformed Clean disc, or insert other disc
Regional code of the player does not match
the regional code of the DVD
Purchase DVD with corresponding
regional code
The DVD
player does not
work
Moisture on lens Remove disc and turn off DVD player
for at least two hours
Device not properly connected Check connexions and connect device in
the correct way
Headphones connected (loudspeaker off) Pull out the headphones
DVD sound settings incorrect Check sound settings and set sound
correctly
No audio
Disc dirty or deformed Clean disc, or insert other disc
TV screen is off or in the incorrect video
mode
Turn on LCD screen and/or set correct
video mode
No video
Device not properly connected Check connexions and connect device in
the correct way
Poor video
and/or audio
quality
Disc dirty or deformed Clean disc, or insert other disc
Loop mode is switched on Exit the loop mode Repeated
playback of a
section
Disc dirty or deformed Clean disc, or insert other disc
Obstacle between remote control and DVD
player
Remove obstacle
Remote control not pointed at DVD player Point remote control directly at DVD
player
Remote control battery inserted the wrong
way
Check the battery's polarity and, if
necessary, insert battery correctly
Remote control
does not work
Battery too low or completely discharged Insert new battery
Other possible causes for problems:
Static discharges or other external interferences can cause the DVD player to
malfunction. When this happens, disconnect the power plug from the mains socket
and plug it back in.
If the problem persists, disconnect the device from the mains again and contact
Customer Service or a repair shop.