Warranty Guide
azek.com | 23
AZEK
®
PAVERS WARRANTY
AZEK PAVERS WARRANTY
AZEK PAVERS LIMITED WARRANTY
Statement of Warranty: This limited warranty is given to either (1) the original purchaser or (2) the owner(s) of the
property at the time of installation, if dierent from the original purchaser (collectively hereinafter “Purchaser”) of
AZEK® Composite Paving Systems manufactured by AZEK Building Products (hereinafter “Manufacturer”). For
purposes of this warranty, a “Residential Purchaser” shall refer to a single-family residential homeowner and a
“Commercial Purchaser” shall refer to any Purchaser other than a single-family residential homeowner.
Except as set forth in the exclusions, limitations and restrictions set forth below, Manufacturer warrants that for ten (10)
years from the date of purchase, the Composite Paving System will be free from material defects in workmanship and
materials that (1) occur as a direct result of the manufacturing process, (2) occur under normal use and service, (3) occur
during the warranty period and (4) result in splitting, chipping, spalling, delamination, rotting or decay. Additionally,
AZEK warrants that the Composite Paving System used in residential applications will not crack for as long as the Owner
maintains ownership of the property upon which the Composite Paving System was installed.
Exclusions from Warranty Coverage: Manufacturer does not warrant against, is not responsible for, and no implied
warranty shall be deemed to cover, any product failure, product malfunction, or damages attributable to: (1) faulty
sub-base preparation methods (including but not limited to landscaping, decking, or flat roof preparation; (2) settling
or degradation of the sub-base; (3) wind uplift (e.g. flat roof applications) or improper fastening; (4) standing water
or improper drainage; (5) improper installations or applications not in accordance with the Manufacturer’s written
installation instructions and applicable local, state and federally mandated building codes; (6) fading and/or weathering
from environmental aects (including without limitation UV exposure) or deterioration from acid rain or other pollutants;
and (7) actions or materials provided by any person other than the Manufacturer; (8) use of the Composite Paving
System for applications with exposures other than those listed within the Manufacturer’s Technical Specifications; (9)
use of Composite Paving Systems for mortared construction; (10) events of force majeure, including without limitation
storm, flood, hurricane, earthquake, tornado, lightening, fire, volcano or other acts of god; (11) vandalism, war, civil
unrest, or other accidental or intentional events; (12) the use of sealers, joint stabilizers, adhesives, cleaners, or cleaning
practices not consistent with AZEK Product’s written instructions; (13) normal wear and tear; contact with chemicals not
suited for use with polypropylene plastics or vulcanized rubbers, and discoloration due to stains or contaminants; (14)
damage caused by impact, abrasion or overloading beyond normal use or (15) exposure to, or direct or indirect contact
with extreme heat sources including reflected sunlight from low-emissivity (Low-E) glass which may damage the surface
of the product and/or cause the Product to fade.
Purchaser is solely responsible for determining the eectiveness, fitness, suitability and safety of the Products in
connection with their use in any particular application.
Obtaining Warranty Performance: If Purchaser discovers a defect in the Composite Paver System during the applicable
warranty period, Purchaser must, within thirty (30) days from the discovery of the alleged defect, but no later than the
end of the applicable warranty period, notify Manufacturer using AZEK’s online warranty claim form process available at
http://www.azek.com/warranty/warranty-claims-center.aspx. Alternatively, Purchaser may submit a claim by contacting
the Manufacturer in writing, at the following address:
AZEK Building Products
888 N. Keyser Ave.
Scranton, PA 18504
Attn: Claims Department
Purchaser must include in this notification proof of purchase and a statement explaining the defect. Manufacturer
may request additional information. It is a further condition of this Warranty that the Manufacturer will, within
a reasonable period of its receipt of such notice, be permitted to inspect the claimed defect. After reviewing all
information, Manufacturer will make a determination regarding the validity of such claim. If Manufacturer determines
Purchaser’s claim is valid, Manufacturer will, at its option, either replace the defective Products or refund the portion
of the purchase price paid by Purchaser for such defective Products (not including the cost of its initial installation).
Replacement material will be provided that is as close as possible in color, design and quality as the replaced material,
but Manufacturer does not guarantee an exact match as colors and design may change. In the event of repair or
replacement, the original warranty shall apply to the repaired or replaced portion of the Composite Paving System and
will extend for the balance of the warranty period in eect at the time the material proved defective.