Warranty Guide

azek.com | timbertech.com | 11
TOPLOC
™
, FUSIONLOC
™
, CONCEALOC
®
& CORTEX
®
FASTENING SYSTEMS WARRANTY
25-Year Limited Residential
10-Year Commercial Limited Warranty Against Corrosion
Statement of Warranty: This warranty is given to either (1) the original purchaser or (2) the owner(s) of the property
at the time of installation, if dierent from the original purchaser (collectively hereinafter “Purchaser”), of TimberTech
TOPLoc™ Face Fastening System, TimberTech TOPLoc™ Fascia Fastening System, TimberTech or AZEK FUSIONLoc™
Hidden Fastener System, TimberTech or AZEK CONCEALoc® Hidden Fastener System and TimberTech or AZEK Cortex®
Fasteners (collectively “Fastener Products”). For purposes of this warranty, a residential Purchaser shall refer to a
single-family residential homeowner and a commercial Purchaser shall refer to any Purchaser other than a single-family
residential homeowner. This warranty shall only apply to use of the Fastener Products in conjunction with AZEK or
TimberTech brand decking.
AZEK Building Products (hereinafter “Manufacturer”) warrants to Purchaser that, for a period of twenty-five (25) years
(Residential) & ten (10) years (Commercial) from the date of the original purchase, residential or commercial as the
case may be, (the “Term”), under normal use and service conditions, that the Fastener Products will not corrode due to
exposure to (i) normal environmental conditions, or (ii) corrosives contained in natural wood species, treated lumber,
or plastic/wood composite decking material, or (iii) to exposure to chemicals used, as of January 1, 2007, in pressure
treated lumber formulations designated as, ACQ, MCQ, Copper Quat, or Copper Azole types CBA-A and CA-B; provided,
however, that carbon steel versions of the Fastener Products are not warranted for use within 1,000 feet of salt water,
including but not limited to, applications such as docks, boardwalks or piers (only stainless steel Fastener Products are
warranted for such applications).
All warranties are subject to the additional exclusions, limitations and restrictions set forth below.
Obtaining Warranty Performance: If Purchaser discovers a defect in the Fastener Products during the Term, Purchaser
must, within thirty (30) days from the discovery of the alleged defect but no later than the end of the Term, notify
Manufacturer of a warranty claim using either TimberTech’s or AZEK’s online warranty claim form process available at
http://timbertech.com/warranty-and-care/claim-center/ or http://www.azek.com/warranty/warranty-claims-center.aspx.
Alternatively, Purchaser may submit a claim by contacting the Manufacturer in writing, at the following address:
AZEK Building Products
894 Prairie Avenue
Wilmington, Ohio 45177
Attn: Claims Department
Purchaser must include in this notification proof of purchase and a statement explaining the defect. Manufacturer may
request additional information. After reviewing all information, Manufacturer will make a determination regarding the
validity of such claim. For any claim that Manufacturer determines to be valid, Manufacturer will replace the defective
Fastener Products. It is the sole responsibility of Purchaser to arrange and to pay for the return to Manufacturer of any
Fastener Products to which this warranty applies.
This warranty shall not cover, and Manufacturer shall not be responsible for, costs and expenses incurred with respect to
the removal of the defective Fastener Products or the installation of replacement materials, including but not limited to,
labor and freight. The foregoing remedy is the SOLE AND EXCLUSIVE REMEDY FOR BREACH OF ANY WARRANTY.
Transfer of Warranty: This warranty may be transferred one (1) time, within the five (5) year period beginning from the
date of original purchase by Purchaser, to a subsequent buyer of the property upon which the Fastener Products were
originally installed.
Exclusions from Warranty Coverage: Manufacturer does not warrant against and is not responsible for, and no implied
warranty shall be deemed to cover, any product failure, product malfunction, or damages attributable to: (1) improper
installation of the Fastener Products and/or failure to abide by Manufacturer’s installation guidelines; or (2) use of the
Fastener Products beyond normal use, or in an application not recommended by the Manufacturer installation guidelines
and local building codes.
Purchaser is solely responsible for determining the eectiveness, fitness, suitability and safety of the Fastener Products
in connection with their use in any particular application.
TOPLOC™, FUSIONLOC™, CONCEALOC® & CORTEX® FASTENING SYSTEMS WARRANTY