Warranty Guide
azek.com | 19
AZEK
®
DECK WARRANTY
AZEK DECK WARRANTY
LIFETIME LIMITED WARRANTY
Statement of Warranty: This warranty is given to either (1) the original purchaser or (2) the owner(s) of the property at
the time of installation, if dierent from the original purchaser (collectively hereinafter “Purchaser”), of AZEK® alternative
decking materials (hereinafter “Products”) manufactured by AZEK Building Products (hereinafter “Manufacturer”).
For purposes of this warranty, a “Residential Purchaser” shall refer to a single-family residential homeowner and a
“Commercial Purchaser” shall refer to any Purchaser other than a single-family residential homeowner.
Except as set forth in the exclusions, limitations and restrictions set forth below, Manufacturer warrants to a Residential
Purchaser that for the lifetime of the product (20 years for a Commercial Purchaser), the Products will, from the date of
the original purchase, be free from material defects in workmanship and materials that (1) occur as a direct result of the
manufacturing process, (2) occur under normal use and service, (3) occur during the warranty period and (4) result in
splitting, cupping, splintering, blistering, peeling, flaking, cracking, rotting or structural damage from termites or fungal
decay.
Exclusions from Warranty Coverage: Manufacturer does not warrant against, is not responsible for, and no implied
warranty shall be deemed to cover, any product failure, product malfunction, or damages attributable to: (1) improper
installation of the Products and/or failure to abide by the Manufacturer’s installation guidelines, including but not
limited to improper gapping; (2) use of the Products beyond normal use, or in an application not recommended by the
Manufacturer’s installation guidelines and/or local building codes; (3) movement, distortion, collapse or settling of the
ground or the supporting structure on which the Products are installed; (4) any act of God (such as flooding, hurricane,
earthquake, lightning, etc.), environmental condition (such as air pollution, mold, mildew, etc.); (5) variations or changes
in color of Products; (6) normal weathering of surfaces; (7) improper handling, storage, abuse or neglect of the Products
by Purchaser or third parties; (8) exposure to, or direct or indirect contact with extreme heat sources including reflected
sunlight from low-emissivity (Low-E) glass which may damage the surface of the product and/or cause the Product
to fade; (9) fabrication or remanufacturing by third parties; (10) any fasteners not supplied by Manufacturer; or (11)
improper application of paint or other surface chemicals not recommended by the Manufacturer in writing.
Purchaser is solely responsible for determining the eectiveness, fitness, suitability and safety of the Products in
connection with their use in any particular application.
Obtaining Warranty Performance: If Purchaser discovers a defect in any of the Products covered under this Limited
Warranty during the applicable warranty period, Purchaser must, within thirty (30) days from the discovery of the
alleged defect, but no later than the end of the applicable warranty period, notify Manufacturer using AZEK’s online
warranty claim form process available at http://www.azek.com/warranty/warranty-claims-center.aspx. Alternatively,
Purchaser may submit a claim by contacting the Manufacturer in writing, at the following address:
AZEK Building Products
888 N. Keyser Ave.
Scranton, PA 18504
Attn: Claims Department
Purchaser must include in this notification proof of purchase and a statement explaining the defect. Manufacturer may
request additional information. It is a further condition of this Warranty that the Manufacturer will, within a reasonable
period of its receipt of such notice, be permitted to inspect the claimed defect. After reviewing all information,
Manufacturer will make a determination regarding the validity of such claim. If Manufacturer determines Purchaser’s
claim is valid, Manufacturer will, at its option, either replace the defective Products or refund the portion of the purchase
price paid by Purchaser for such defective Products (not including the cost of its initial installation).
The Manufacturer will not be liable for labor and/or removal costs connected with the claim. Replacement material will
be provided that is as close as possible in color, design and quality as the replaced material, but Manufacturer does not
guarantee an exact match as colors and design may change. In the event of repair or replacement, the original warranty
shall apply to the repaired or replaced portion of the AZEK Products and will extend for the balance of the warranty
period in eect at the time the material proved defective.
Transfer of Warranty: This warranty may be transferred one (1) time, within the five (5) year period beginning from the