Warranty Guide
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Manufacturer reserves the right to request additional information in connection with the warranty claim.
After reviewing all information, Manufacturer will make a determination regarding the validity of the claim submitted.
If Manufacturer determines that the Purchaser’s claim is valid, Manufacturer will, at its sole option, either replace the
aected item or refund the portion of the purchase price paid by the Purchaser for such aected item (not including
the cost of its initial installation). Replacement material will be provided that is as close as possible in color, design
and quality as the replaced material, but Manufacturer does not guarantee an exact match as colors and design may
change. In the event of repair or replacement, the original warranty shall apply to the repaired or replaced portion of the
Products and will extend for the balance of the warranty period in eect at the time the material proved defective.
If Purchaser makes a valid warranty claim hereunder during years eleven (11) through thirty (30) after the original
purchase, then Purchaser’s recovery will be prorated as indicated below. If Manufacturer is providing replacement
materials, it may elect to replace the percentage listed below of boards otherwise meeting the requirements for a claim;
if Manufacturer is refunding the purchase price, it may elect to refund the percentage listed below of the purchase price
of boards otherwise meeting the requirements for a claim.
This warranty shall not cover, and Manufacturer shall not be responsible for, costs and expenses incurred with respect
to the removal of aected Product or the installation of replacement materials, including but not limited to, labor and
freight. The foregoing remedies are the SOLE AND EXCLUSIVE REMEDY FOR BREACH OF ANY WARRANTY.
Transfer of Warranty: This warranty may be transferred one (1) time, within the five (5) year period beginning from the
date of original purchase by Purchaser, to a subsequent buyer of the property upon which the Product was originally
installed.
Exclusions from Warranty Coverage: Manufacturer does not warrant against and is not responsible for, and no implied
warranty shall be deemed to cover, any product failure, product malfunction, condition or damages attributable to
the following: (1) improper installation of the Product and/or failure to abide by TimberTech’s installation guidelines,
including but not limited to improper gapping; (2) use of the Product beyond normal residential use, or in an application
not recommended by the TimberTech installation guidelines and local building codes; (3) movement, distortion, collapse
or settling of the ground or the supporting structure on which the Product is installed; (4) exposure to, or direct or
indirect contact with extreme heat sources including reflected sunlight from low-emissivity (Low-E) glass which may
damage the surface of the product and/or cause the Product to fade; (5) any act of God (such as flooding, hurricane,
earthquake, lightning, etc.) or environmental condition (such as air pollution, mold, mildew, etc.), (6) improper handling,
storage, abuse or neglect of the Product by Purchaser, the transferee or third parties; (7) any fading or staining not on
the surface of the Product (i.e., the underside or the ends of the Product); or (8) ordinary wear and tear.
In addition, this warranty will be voided if (1) paint, stain or other coating materials are applied to the Product, or (2) the
surface of the Product has been damaged or punctured, including as a result of contact with shovels or similar sharp-
edged tools. Such tools should not be used under any circumstance to remove snow, ice, or other debris from the surface
of the product.
Purchaser is solely responsible for determining the eectiveness, fitness, suitability and safety of the Product in
connection with its use in any particular application.
Year of
Claim
Recovery
11 90%
12 90%
13 80%
14 80%
15 70%
Year of
Claim
Recovery
16 70%
17 60%
18 60%
19 50%
20 50%
Year of
Claim
Recovery
21 40%
22 40%
23 30%
24 30%
25 20%
Year of
Claim
Recovery
26 20%
27 10%
28 10%
29 10%
30 10%
TIMBERTECH
®
FADE AND STAIN WARRANTY –
TERRAIN, TROPICAL AND LEGACY COLLECTIONS
TIMBERTECH TERRAIN, TROPICAL AND LEGACY COLLECTIONS FADE AND STAIN WARRANTY
(CONTINUED)