Warranty Guide
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TIMBERTECH
®
FADE AND STAIN WARRANTY –
TERRAIN, TROPICAL AND LEGACY COLLECTIONS
30-Year Limited Residential
Statement of Warranty: This warranty is given to either (1) the original residential purchaser or (2) the owner(s) of the
property at the time of installation, if dierent from the original purchaser (collectively hereinafter “Purchaser”), of
TimberTech Terrain, Tropical or Legacy Collection decking (the “Product”). For purposes of this warranty, a residential
Purchaser shall refer to a single-family residential homeowner.
AZEK Building Products (hereinafter “Manufacturer”) warrants to Purchaser that, for a period of thirty (30) years from
the date of the original consumer purchase (the “Term”), under normal use and service conditions:
(1) The Product’s color will not fade from light and weathering exposure, as measured by a color change of more than 5
Delta E (CIE) units. While the Product is designed to resist fading, no material is fade proof when subjected to years of
exposure to ultraviolet (UV) rays and the elements.
(2) The Product will resist permanent staining from food and beverage items that may be spilled onto the surface of
the Product, including items such as condiments (barbecue sauce, ketchup, mustard, mayonnaise), salad dressing and
salad oils, grease, tea, wine, coee, fruit punch, sodas and other food and beverage related items that would typically be
present on a residential deck, provided that such substances are removed from the Product with soap and water or mild
household cleaners after no more than one (1) week of exposure of the substances to the surface of the Product.
Notwithstanding the foregoing, Manufacturer does not warrant that the Product is stain-proof, and does not warrant
stain resistance resulting from spilled or otherwise applied food and beverage substances which are not properly cleaned
as provided above within one (1) week of exposure. In addition, this warranty does not cover any staining or damage to
the Product resulting from abrasive compounds of acidic or basic pH, paints or stains, strong solvents, metallic rust or
other abnormal residential deck use items, and non-food and non-beverage substances, including, but not limited to,
biocides, fungicides, plant foods or other bactericides.
All warranties are subject to the exclusions, limitations and restrictions set forth in the foregoing paragraph and below.
Standard TimberTech 25 Year Limited Residential Warranty. This warranty is in addition to the standard TimberTech
Limited 25 Year Limited Residential Warranty that applies to TimberTech alternative decking materials.
Obtaining Warranty Performance: Purchaser must do as follows in order to make a claim under this warranty:
Claims Regarding Stain-Resistance: If the Purchaser is making a claim relating to the warranty on stain resistance,
Purchaser must do all of the following (in addition to the procedures set forth below for All Claims):
1. Attempt to clean the aected area of the Product by using the cleaning procedures described above within one (1)
week of exposure of the food or beverage to the surface of the Product.
2. If, after completing step 1 above, the aected area remains reasonably unsatisfactory, then Purchaser must have the
aected area of the Product cleaned by a professional deck cleaner at Purchaser’s expense.
3. If, after completing steps 1 and 2 above, the aected area still remains reasonably unsatisfactory, Purchaser may
make a claim under this warranty as provided herein, provided that such claim is made within thirty (30) days after the
professional cleaning is completed.
All Claims: Purchaser, must no later than the end of the Term, notify Manufacturer of a warranty claim using TimberTech’s
online warranty claim form process available at http://timbertech.com/warranty-and-care/claim-center/. Purchaser must
provide proof of purchase, a description and photographs of the aected area of the Product, and, if the claim relates
to the warranty on stain resistance, and reasonable proof of compliance with the requirements set forth above under
“Claims Regarding Stain-Resistance.” Alternatively, Purchaser may send this information to the Manufacturer at the
following address:
AZEK Building Products
894 Prairie Avenue
Wilmington, Ohio 45177
Attn: Claims Department
TIMBERTECH TERRAIN, TROPICAL AND LEGACY COLLECTIONS FADE AND STAIN WARRANTY