SP400X Series SP400X Scanner Printer System Administrator Guide
SP400X Series Copyright information (c) Copyright 2012 Handheld Group The information contained herein is subject to change without notice. The only warranties for Handheld products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Handheld shall not be liable for technical or editorial errors or omissions contained herein. Trademark credits Microsoft and Windows are U.S.
SP400X Series - Contents Contents 1. Introduction About this guide............................................................................................................................................... 6 The SP400X briefly explained........................................................................................................................ 6 Handle and wireless options.........................................................................................................................
SP400X Series - Contents Clean the imager window........................................................................................................................ 30 Clean the wrist case and hand mount..................................................................................................... 31 Clean the door......................................................................................................................................... 31 Charge the battery..........................
SP400X Series - Contents Italy..........................................................................................................................................................57 Wireless LAN 802.11b devices....................................................................................................................... 57 International...................................................................................................................................................
SP400X Series - 1. Introduction 1. Introduction About this guide This guide provides information that users and system administrators need to set up and maintain the Handheld SP400X. The SP400X briefly explained The Handheld SP400X lets you scan and print in almost any location in your environment. The entire unit, including power source, attaches comfortably to your hand and arm so you can move around while working.
SP400X Series - 1. Introduction SP400X components The Handheld SP400X is designed to be worn comfortably on the hand and arm when performing scanning, printing, and package handling tasks.
SP400X Series - 1. Introduction Hand mount components 1. Finger strap 2. Rudder 3. Strap fasteners 4.
SP400X Series - 1. Introduction Control panel components The SP400X control panel displays several buttons and LED lights for operation and visual feedback. 1. Error light (red) 5. Power button 2. Print cartridge light (orange) 6. Power light (green) 3. Battery light (orange) 7. Tail lights (green or red) on back corners of SP400X 4. Wireless light (blue) 8.
SP400X Series - 1. Introduction 2. Safety information General safety CAUTION: • The Handheld SP400X is meant for hand-held or hand-mounted use only. It is not intended or authorized for operation within 20 centimeters (8 inches) of the head or torso. • Do not submerge this device in water. • If you experience discomfort, discontinue use of the SP400X and notify your supervisor immediately.
SP400X Series - 3. Set up the SP400X 3. Set up the SP400X Install the battery cable Insert the battery cable into the bottom of the hand mount, as shown. Assemble the hand mount or handle accessory 1.Align the hand mount with the SP400X as shown. 2. Slide the hand mount until it clicks into place. IMPORTANT: If you are using the handle accessory instead of the hand mount, see the instructions that were included with the handle accessory.
SP400X Series - 3. Set up the SP400X Install the print cartridge 1. Turn off the SP400X by pressing and holding the green Power button for three seconds if it is not already off. IMPORTANT: Always turn the SP400X off before installing a print cartridge. 2. Remove the protective tape from the print cartridge by pulling it straight out. 1. Metal contacts 2. Ink nozzles IMPORTANT: Hold the print cartridge by its sides, as shown above. Do not touch the metal contacts or the ink nozzles. 3.
SP400X Series - 3. Set up the SP400X 4. Align the print cartridge with the drawing on the door, and then carefully seat the cartridge in the door. The label on the print cartridge should face away from the door. The metal contacts should face the SP400X. 1. Metal contacts 2. Label 3. Door 4. Drawing 5. Close the door, ensuring it latches securely.
SP400X Series - 3. Set up the SP400X Install the battery and fit the wrist case IMPORTANT: Remove all jewelry from your wrist and hand before fitting the SP400X. 1. Insert a fresh battery as shown. 2. Secure the flap to retain the battery. 3. Position the front strap behind your wrist.
SP400X Series - 3. Set up the SP400X 4. Secure the arm straps. 1. Battery gauge NOTE: The battery gauge should face upward and be visible through the cutout on top of the battery wrist case. CAUTION: Do not over-tighten the straps. Over-tightening can cause discomfort.
SP400X Series - 3. Set up the SP400X Fit the hand mount IMPORTANT: Remove all jewelry from your wrist and hand before fitting the SP400X. 1. Loosen the finger strap by detaching the fastener ends and then rotating the buckles outward so that the strap can slip freely through the buckles. 2. Center the rubberized portion of the finger strap between the buckles. 3. Loosen the wrist strap by releasing the fastener ends and pulling the straps through the buckles. 4.
SP400X Series - 3. Set up the SP400X 7. Tighten the finger strap by pulling straight up from the buckle until there is no movement between the hand and the SP400X and then secure the fastener ends to lock the finger strap in place. IMPORTANT: The finger strap must be tight enough to prevent motion between the fingers and the SP400X because under-tightening may lead to irritation. Do not over-tighten to the point that numbness or discomfort results.
SP400X Series - 3. Set up the SP400X Connect the battery cable IMPORTANT: Use only the following Handheld battery: product number CE199B. 1. Align the arrow on the battery cable connector with the top of the battery case. 2. Push in to connect the battery cable to the battery.
SP400X Series - 4. Configure the SP400X 4. Configure the SP400X Overview The SP400X is designed for use with a server-based application that sends print data in response to scan data received from the SP400X. The general process is as follows: 1. When turned on, the SP400X attempts to register with the server using network and server configuration parameters that are stored in the SP400X. 2. The SP400X queries the server for any updates (firmware or configuration, for example). 3.
SP400X Series - 4. Configure the SP400X The Handheld SP400X Series Configuration Software connects to an SP400X device using a USB cable. The software allows the user to configure the above settings and perform diagnostic and maintenance functions on the SP400X. Refer to the Handheld SP400X Series Configuration Users Guide for details on istalling and using this software. It is available at www.handheldgroup.com/manuals. For brief instructions on configuring the server, see “Configure the server.
SP400X Series - 5. Operate the SP400X 5. Operate the SP400X Turn on the SP400X Press the green Power button and hold for one second. • All lights on the control panel and the tail lights will blink once, and the SP400X will emit a tone. • The green Power light will continue to blink until the SP400X completes its initialization phase. • The blue Wireless light will blink until the SP400X establishes wireless connectivity. When connected, the SP400X will emit a Lo-Hi tone.
SP400X Series - 5. Operate the SP400X Scan Scan instructions The SP400X can scan most one-dimensional and two-dimensional bar code symbologies. See “SP400X specifications” for a complete list. 1. Aim the green light bar at the bar code. 2. Hold the SP400X 6 - 9 inches from the bar code. 3. Hold the SP400X at a slight angle (approximately 5 degrees) to the scan surface. NOTE: Hold steady for best results. When the scan is complete, the imager light will turn off, and the SP400X will emit a Hi tone.
SP400X Series - 5. Operate the SP400X NOTE: There are two ways to clear the bar code or symbol and prepare the SP400X to scan again: • Press the yellow CLEAR button. The red tail lights will flash once and the SP400X will emit a tone. • Wait for the SP400X to time out and erase the scan from the memory. The SP400X will emit a Hi-Lo tone and the red tail lights will flash once. Scanning tips • The SP400X’s scanner is similar to a digital camera in that it takes digital pictures of a bar code.
SP400X Series - 5. Operate the SP400X Print Print instructions 1. Locate a clean, flat surface near the bar code for printing. 2. Place the nose of the SP400X against the surface. The SP400X should rest at an angle of about 7 degrees from vertical. 3. Move the SP400X straight across the surface. 4. When the print is finished, the green light will turn off and the SP400X will emit a Hi tone. CAUTION: Maintain a relaxed wrist and hand posture and use low force when printing.
SP400X Series - 5. Operate the SP400X • If you perform a partial or incomplete print, the SP400X will time out, emit a Hi-Lo tone, and the red tail lights will flash once. Clear print data If you find that you have an incomplete print or do not wish to print, two options are available: • Press the yellow CLEAR button on the control panel, then scan and print again. The SP400X will emit a single mid-tone note and the green tail lights will turn off after the CLEAR button is pressed.
SP400X Series - 5. Operate the SP400X Turn off the SP400X To turn off the SP400X, press and hold the green Power button for three seconds. IMPORTANT: Turn off the SP400X before disconnecting the battery cable. Remove the SP400X and wrist case 1. After turning off the SP400X, grasp the battery cable connector and pull straight out. IMPORTANT: Do not pull on the battery cable; pull on the battery cable connector that is plugged into the battery. 2. Release the fastener ends of the finger strap. 3.
SP400X Series - 6. Maximize print quality 6. Maximize print quality For information about solving print problems, see ”Problems printing.” CAUTION: Handheld ink is not certified for application to people or animals. Do not intentionally print on any part of a person or animal. CAUTION: Do not print on food. The ink used in the SP400X is not approved for consumption. Handheld recommends testing the printed images for readability in your environment and on your material.
SP400X Series - 7. Ensure optimal comfort 7. Ensure optimal comfort Ergonomic recommendations For optimal results and comfort, follow these ergonomic recommendations: • The SP400X is designed for scan and print applications. It is not recommended to be worn when performing keyboarding or other office-related tasks. • If you experience discomfort, discontinue use of the SP400X and notify your supervisor immediately.
SP400X Series - 8. Maintain the SP400X 8. Maintain the SP400X Order supplies and accessories Use the information in this section to order replacement print cartridges and other supplies. The SP400X is designed to enable easy, in-the-field replacement of heavily-used components.
SP400X Series - 8. Maintain the SP400X Clean the SP400X CAUTION: Unplug the battery from the SP400X before doing any cleaning procedure. CAUTION: Never spray or douse the SP400X with any liquid. Use only dampened wipes, cloths, or swabs to clean the SP400X. IMPORTANT: Use only materials from the list below to clean the SP400X (see ”Cleaning materials” below). Other solvents or cleaners may damage the plastic, paint, or the adhesives used in the SP400X.
SP400X Series - 8. Maintain the SP400X Clean the wrist case and hand mount Use a baby wipe or a cotton cloth dampened with deionized water to scrub all areas of the hand mount, straps, and wrist case that have come into direct contact with the skin. Clean the door To clean the opening in the door, do the following: IMPORTANT: Do not touch the metal contacts or the ink nozzles. 1. Remove the print cartridge from the door. 2.
SP400X Series - 8. Maintain the SP400X Replace the battery cable 1. Remove the hand mount from the SP400X. See ”Remove the hand mount or handle accessory” above. 2. Remove the battery cable by lifting up. 3. Insert a new battery cable.. 4. Reinstall the hand mount. Replace the finger strap 1. Remove the hand mount. See ”Remove the hand mount or handle accessory.” 2. Remove the finger strap by lifting the old buckles out of the notches. 1 Buckle 2 Strap 3.
SP400X Series - 8. Maintain the SP400X Replace the wrist strap NOTE: This procedure can be done without removing the hand mount. 1. Release the wrist strap fastener ends. 2. Pull the old wrist strap through the buckle. 3. Insert the new wrist strap. 1 Wrist strap 2 Buckle IMPORTANT: Make sure the fastener strap is on the outside of the wrist strap, away from the skin.
SP400X Series - 8. Maintain the SP400X Replace the rear buckle NOTE: This procedure can be done without removing the hand mount. 1. Grasp the buckle firmly and push it toward the gel pad until it releases. 2. Position the new buckle so it is angled as illustrated and press it into place. 1 2 NOTE: The circled illustration, below, shows the buckle installed incorrectly. Note the angle of the buckle to the SP400X.
SP400X Series - 8. Maintain the SP400X Replace the door 1. Remove the old door by opening the door 90 degrees and then pulling away to disengage the hinge. 2. Replace with a new door by aligning the hinge and pressing the hinge onto the metal pin. Recycle Handheld encourages customers to recycle used electronic hardware, Handheld original cartridges, and rechargeable batteries.
SP400X Series - 9. Troubleshoot problems and get support 9. Troubleshoot problems and get support Problems powering on the SP400X Figure 9-1 Problems powering on the SP400X Problem indicator Cause Solution The SP400X will not power on The green power button was not pushed. Press the green power button. Green power light doesn’t stay on The battery is depleted. Recharge the battery. Replace the battery. The battery is not plugged in correctly.
SP400X Series - 9. Troubleshoot problems and get support Figure 9-2 Problems connecting the SP400X to a wireless network Problem indicator The SP400X is not communicating with the application server Cause Solution a weak signal between the SP400X and the access point. Access points may need to be relocated or added. The network is overloaded Reduce number of SP400Xs or other traffic on the network or expand the network’s capabilities. The network settings may not be compatible with the SP400X.
SP400X Series - 9. Troubleshoot problems and get support Figure 9-3 Problems scanning Problem Cause Solution The red imager light illuminates but the SP400X takes more than a few seconds to scan. The SP400X may be positioned too far from target. Ensure that the SP400X is aimed directly at the target. Invalid target or barcode. Red scanning light will not turn off immediately after scan. Scan a different barcode or target to verify usage The barcode or target is damaged or unreadable.
SP400X Series - 9. Troubleshoot problems and get support Figure 9-4 Problems printing Problem Cause Solution Red tail lights flash once and the SP400X emits a hi-low tone. Reconfigure the time out to provide more time for printing. The printer wheel on the SP400X was not in contact with the print surface for the duration of the print. Ensure that the wheel is in contact with the print surface and rolls for the duration of print. The ink cartridge is empty Replace the ink cartridge.
SP400X Series - 9. Troubleshoot problems and get support Figure 9-5 Problems printing correctly Problem Cause Solution The print smears after printing. The ink is not dry. • Allow more time for the ink to dry. • Try to avoid printing on surfaces that take longer to dry, such as plastic sleeves, tape, etc. • Increase air flow in the area. • Make sure the printed surface is dry. • Increase the temperature in the area. • Lower the humidity of the area • Change to Fast Dry template.
SP400X Series - 9. Troubleshoot problems and get support Errors and warning conditions General errors and warning conditions Table 9-2 Critical error Visual feedback Solid, red Error light Audio Cause Solution Hi tone, 3x. Critical error SP400X needs to be serviced. Solid, red tail lights Note: Other lights may be on (blinking or solid) also. Table 9-3 Update failure (only applicable following wireless update attempt)* Visual feedback Solid, red Error light Audio Cause Solution Hi tone, 3x.
SP400X Series - 9. Troubleshoot problems and get support Battery errors and warning conditions Table 9-4 Battery: Low Visual feedback Slow blinking, orange Battery light Audio Cause Solution None Battery low (configurable %) Warning only. CAUTION: As the battery approaches very low, the light will blink faster and the Hi tone will sound every minute Audio Cause Solution Hi tone Battery very low (configurable %) Replace battery soon.
SP400X Series - 9. Troubleshoot problems and get support Print cartridge errors and warning conditions Table 9-8 Print Cartridge: Bad installation Visual feedback Fast-blinking, red Error light Audio Cause Solution Hi-Lo tone, 2x Print cartridge error: • bad installation • missing cartridge • bad cartridge Ensure that the print cartridge is seated correctly. Ensure that the door is closed. If problem persists, replace the print cartridge.
SP400X Series - 9. Troubleshoot problems and get support Table 9-12 Print Cartridge: Ink low Visual feedback Slow blinking, orange Print Cartridge light Audio Cause Solution None Ink low (configurable %) Warning only. Audio Cause Solution Hi tone Ink very low (configurable %) Replace print cartridge soon. NOTE: As long as printing continues, the audio tone will be heard at approximately 1 minute or intervals.
SP400X Series - 9. Troubleshoot problems and get support Scanning/Wireless errors and warning conditions Table 9-15 Scanning/Wireless: Wireless network unavailable Visual feedback Fast blinking, blue Wireless light Audio Cause Solution Hi-Lo tone The wireless network is unavailable. Verify that the network settings on the SP400X match the settings of your wireless network access point. These settings must include the ESSID, security mode (WPA-PSK, WEP or none) and network key.
SP400X Series - 9. Troubleshoot problems and get support Table 9-19 Scanning/Wireless: Incomplete print (after ‘Ready to Print’*) Visual feedback Red tail lights, blink 1x Audio Cause Solution Hi-Lo tone Incomplete print timeout (configurable timeout) Rescan and print. Audio Cause Solution Lo-Hi-Mid tone, 3x or 4x There is no print template loaded on the SP400X. Load the desired print template.
SP400X Series - 9. Troubleshoot problems and get support Support services If you have a problem, follow these steps: 1. Check the documentation that came with the product. 2. Visit the Handheld online support Web site at www.handheldgroup.com/manuals. Online support is available to all Handheld customers.
SP400X Series - 10. Advanced use 10. Advanced use System requirements • SP400X device and accessories • Wireless network and server application • Computer with the following installed on it: • Windows® XP and Service Pack 2 • Microsoft® .NET Framework 2.
SP400X Series - 10. Advanced use Configure the server 1. Select the Server tab. NOTE: All IP addresses must be entered using IP address dot notation. 2. Enter the Primary Server IP address. 3. Enter the Primary Server Port. 4. Enter the Alternate Server IP address. 5. Enter the Alternate Server Port. 6. Enter the File Server IP address. 7. Enter the File Server Port. Design print templates Use the Handheld SP400X Series Template Design Software to design print templates for the SP400X. 1.
SP400X Series - 10. Advanced use Figure 10-6 System information print template Figure 10-7 sp400 Demo print template Figure 10-8 Pen Diagnostic print template Figure 10-9 sp400 Default (wireless) print template NOTE: For a description of the information that is contained in the default print templates, see the Handheld SP400X Series Template Design Software Users Guide. It is available at www.handheldgroup.com/manuals.
SP400X Series - 10. Advanced use Calibrate the scanner The bar code scanning device in the SP400X is a model 5180 imager that was manufactured by Honeywell Imaging and Mobility. To understand the imager better or to modify settings, refer to the 5X80 Engine Series 5X10/5X80 User’s Guide that can be downloaded at www.honeywell.com/aidc. The 5X10/5X80 User’s Guide contains configuration bar codes that can be used to customize the desired allowable bar codes and to change options and settings on the imager.
SP400X Series - 10. Advanced use NOTE: See the Handheld sp400X Series Configuration Software Users Guide for more detailed instructions and help. It is available at www.handheldgroup.com/manuals. Update firmware wirelessly If your SP400X is configured to communicate wirelessly, it will check with the file server for updates every time it is turned on. If a new update is available, it will download and install the new files automatically.
SP400X Series - 11. SP400X specifications 11. SP400X specifications General device specifications The approximate dimensions at the widest part of the SP400X and hand mount are as shown in Table 11-21. The approximate weight is also shown in this table. Table 11-21 General device specifications Component Width in. (mm) Height in. (mm) Length in. (mm) Weight in oz SP400X only 2.6 (65) 1.9 (47) 5.4 (136) 9.49 Hand Mount* 2.6 (66) 1.2 (31) 5.0 (126) 3.31 SP400X with hand mount 2.6 (66) 2.
SP400X Series - 11. SP400X specifications Other specifications Table 11-23 Other wireless specifications Feature Specification Technology IEEE 802.11 b/g/n, wireless compliant Frequency 2.4 ~ 2.4835 GHz (US/Can/Japan/Europe) 2.471 ~ 2.497 GHz (Japan) Modulation DQPSK, DBPSK and CCK Channels 11 channels – USA/Canada 13 channels – Europe 14 channels – Japan 4 channels - France Data Rate 11, 5.
SP400X Series - 11.
SP400X Series - 12. Warranty and regulatory information 12. Warranty and regulatory information Warranty If you have an existing service contract, see the contract for warranty information. If you do not have an existing service contract, see www.handheldgroup.com/manuals for information about your warranty. Regulatory notices U.S.A.
SP400X Series - 12. Warranty and regulatory information The following CE marking is valid for EU non-harmonized telecommunications products. *If applicable, a notified body number is used. Refer to the regulatory label provided on this product.
