User's Manual

36
Problem
indicator
Cause Solution
The SP400X will not
power on
Green power light
doesn’t stay on
The green power button was not
pushed.
Press the green power button.
The battery is depleted. Recharge the battery.
Replace the battery.
The battery is not plugged in correctly. Ensure that the battery cable is pushed all the way into the battery.
Ensure that the battery cable is pushed all the way into the battery.
The SP400X is not seated properly onto
the hand mount.
Ensure that the SP400X is fully pushed onto the hand mount.
Check that the USB cover is not interfering with the seating of the
hand mount.
The battery cable needs to be replaced. Replace the battery cable.
The hand mount needs to be replaced. Replace the hand mount.
9. Troubleshoot problems and
get support
Problems powering on the SP400X
FIGURE 9-1 Problems powering on the SP400X
Problems connecting the SP400X to a wireless network
FIGURE 9-2 Problems connecting the SP400X to a wireless network
Problem
indicator
Cause Solution
The SP400X is not asso-
ciating with the access
point
Fast blinking blue light
Slow blinking green
power light
The access point may not be powered
on.
Verify that the access point is on.
The SP400X may be out of range of the
access point.
Move closer to the access point.
Access points may need to be relocated or added.
The network settings may not be
compatible between the SP400X and
access point.
Verify the connectivity settings between the SP400X and the
access point.
Ensure that the DHCP server is active.
Ensure that the device is on the same subnet as the access point.
Slow server response resulting from Move closer to the access point.
SP400X Series - 9. Troubleshoot problems and get support